Ottspott Connect – The UI-fication of CPaaS Luis Borges Quina, CEO ottspott Ottspott Connect is a Chrome widget (extension) which allows existing phone systems (cloud or open source) to connect, automate tasks, and update multiple data sources (CRM and ERP). For users we keep the simplicity of not having to make complex integrations and provide an easy to use UI. We’ll discuss the new trend of building out of CPaaS targeted services which save huge time and money and can be immediately used. The “UI-fication of cPaaS”. Which basically is a mix of Telecom features brought through an UI to end users. With Ottspott Connect we can also use CPaaS add-ons for call recording, call transcription, who could then be analyzed in voice analytics/AI tools.

1. Extending Ottspott
The UI-fication of cPaaS
Luis Borges Quina
CEO, Ottspott
@QuinaLuis

2. What is Ottspott ?

3. Why did we build Ottspott? 🤔
Initially adding phone conversations for Slack teams
Most CPaaS do not provide data analytics, reporting, one click
integrations
SMBs cannot afford 12 months roadmaps + on-going
maintenance

4. APIs -> Solutions
Source: VoIP Innovations 2018

5. TADS 2017
Extend availability to G-Suite
Call widget + speech analytics
«Ottspott Connect»
More exposure on CPaaS marketplaces

6. Slack & G Suite

7. Transcription -> Analytics

8. More Exposure

9. The Missing Part: Design

10. The Missing Part: User Experience

11. The Missing Part: Removing
Complexity

12. Ottspott Connect
Chrome CTI extension
Integrations to Communication
System
User friendly from Day 1 😉

13. One stop widget

14. Ottspott Call Widget
Call Recording
Anonymous Call
Data gathering

15. Call Widget: Agent view
Answer calls
Customer interaction
Clearbit identification

16. What’s Next ? (2019)
More integrations
More Analytics / …. IA
More Customers

17. Thank You !
@ottspott_co
luis@ottspott.co