Information Points
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Presentation from the Jisc Intelligent Campus Community Event on the 23rd March 2018 at Sheffield Hallam University.
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Information Points
- 1. Information Points Library and Student Support Services Sheffield Hallam University
- 2. Background • Wayfinding • Self-service to support helpdesks • 'Out of hours' information
- 4. • 8 across both campuses • Homepages customised per location • Hosted on WordPress site • Optimised for touch-screen use Configuration
- 5. • Collaboration between teams • Information relating to all student- facing services • User experience studies • Targeted event information Content
- 7. • More interactive, dynamic • Improved connectivity • Unit-specific analytics • Any other ideas? Development
- 8. Any questions? Please let us know if you'd like to try using an Information Point.
Editor's Notes
- aim of the Information Points is to support wayfinding for all users, including students, staff and external visitors they offer a map of 'student support' available around the university and provide self-service information which enhances and supports the delivery of services at the various helpdesks we have situated around both campuses additionally, the Information Points are promoted at providing 'Out of Hours' information for times when helpdesks and buildings aren't staffed and to encourage autonomy in students' seeking answers and information themselves
- there are 8 Information Points, placed in targeted locations, either close to a helpdesk or in a location which receives a high amount of footfall to both support the delivery of support at a helpdesk and also to provide guidance in busy areas which may not be staffed homepages have been customised based on the locations they are in, for example, there are 2 Information Points in our 2 libraries - we felt that when students are in the library, they've come for a specific purpose and that the wayfinding support of the IPs wouldn't be as suitable, we therefore set the homepages of these 2 IPs to point to library specific pages to support students' needs when they are in the building the Information Points are hosted on a WordPress site which was created by an external company, Top Screen Media, then passed over to SHU for maintenance and development originally the devices had a map based homepage which didn't harness the touch screen technology in the best way, we wanted to make them more interactive and appealing so explored the ability of the IPs to be able to map touch screen areas onto the entire screen to create the appearance of buttons linking to different sections
- the project itself is based on a collaboration of 3 teams within the directorate of Library and Student Support Services - the Student Help Team, L3S Systems Team and the Library Support Team - content is managed locally by Student Help and Library Support, whilst technical developments are managed by Systems Team the information on the devices appertains to all angles of the student facing services, from admissions information to finance support and is configured in an alphabetical scrolling menu previously the devices had a number of buttons which filtered the information into different sections however we found from user experience studies that this was potentially confusing so simplified it into a single scrolling bar focus groups with staff from teams whose content was represented, as well as testing with students was held before launching the Information Points in semester 1 of 2017 this targeted launch allowed us to target specific event information for induction and enrolment events taking place at the start of each semester
- we've already brought the Information Points a long way from their original designs but we'd still like to develop them further whereas previously the interface was static with a fixed map as previously mentioned, we've harnessed the touch screen capabilities of the device to make it more visually appealing and functional however, we would still like to make it more dynamic and interactive with the ability to link outwards to other student facing sites such as UniHub, our appointment booking system or MyPC, our PC booking system, giving students the ability to login to their own accounts and book appointments, PCs, meeting rooms and more we'd also like to obtain analytics from each individual Information Point - currently we can only see which pages are being accessed and in future we'd like to be able to see which pages have the most hits at different locations in order to target information at specific areas around the university