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Managing Conflict

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Presentation used as part of a training program on conflict management.

Published in: Business

Managing Conflict

  1. 1. ManagingConflict<br />
  2. 2. Conflict iseverywhere!<br />
  3. 3. Conflict exists whenever 2 parties are indisagreement<br />
  4. 4. Mostpeople<br /> dislikeconflict<br />
  5. 5.
  6. 6.
  7. 7. Managing Conflict<br />
  8. 8. Managing Conflict<br /> Recognize you are in conflict<br />This is okay<br />Know you have several options for how you manage the conflict<br />
  9. 9. Conflict Management Styles<br />
  10. 10. VS.<br />
  11. 11. Five Conflict-Handling Styles<br />Collaborate<br />HIGH<br />I Win,<br />p<br />You Win<br />i<br />h<br />s<br />Accommodate<br />n<br />I Lose,<br />o<br />i<br />t<br />You Win<br />a<br />l<br />e<br />r<br />f<br />o<br />MEDIUM<br />Compromise<br />e<br />c<br />We Both Win,<br />n<br />a<br />We Both Lose<br />t<br />r<br />o<br />p<br />m<br />I<br />Avoid<br />Control<br />I Lose,<br />I Win,<br />LOW<br />You Lose<br />You Lose<br />MEDIUM<br />HIGH<br />LOW<br />outcome<br />Importance of <br />T11<br />
  12. 12. Five Conflict-Handling Styles<br />Collaborate<br />HIGH<br />I Win,<br />p<br />You Win<br />i<br />h<br />s<br />Accommodate<br />n<br />I Lose,<br />o<br />i<br />t<br />You Win<br />a<br />l<br />e<br />r<br />f<br />o<br />MEDIUM<br />Compromise<br />e<br />c<br />We Both Win,<br />n<br />a<br />We Both Lose<br />t<br />r<br />o<br />p<br />m<br />I<br />Avoid<br />Control<br />I Lose,<br />I Win,<br />LOW<br />You Lose<br />You Lose<br />MEDIUM<br />HIGH<br />LOW<br />outcome<br />Importance of <br />T12<br />
  13. 13. Accommodate<br />
  14. 14. Five Conflict-Handling Styles<br />Collaborate<br />HIGH<br />I Win,<br />p<br />You Win<br />i<br />h<br />s<br />Accommodate<br />n<br />I Lose,<br />o<br />i<br />t<br />You Win<br />a<br />l<br />e<br />r<br />f<br />o<br />MEDIUM<br />Compromise<br />e<br />c<br />We Both Win,<br />n<br />a<br />We Both Lose<br />t<br />r<br />o<br />p<br />m<br />I<br />Avoid<br />Control<br />I Lose,<br />I Win,<br />LOW<br />You Lose<br />You Lose<br />MEDIUM<br />HIGH<br />LOW<br />outcome<br />Importance of <br />T14<br />
  15. 15. Five Conflict-Handling Styles<br />Collaborate<br />HIGH<br />I Win,<br />p<br />You Win<br />i<br />h<br />s<br />Accommodate<br />n<br />I Lose,<br />o<br />i<br />t<br />You Win<br />a<br />l<br />e<br />r<br />f<br />o<br />MEDIUM<br />Compromise<br />e<br />c<br />We Both Win,<br />n<br />a<br />We Both Lose<br />t<br />r<br />o<br />p<br />m<br />I<br />Avoid<br />Control<br />I Lose,<br />I Win,<br />LOW<br />You Lose<br />You Lose<br />MEDIUM<br />HIGH<br />LOW<br />outcome<br />Importance of <br />T15<br />
  16. 16. Avoid<br />
  17. 17. Five Conflict-Handling Styles<br />Collaborate<br />HIGH<br />I Win,<br />p<br />You Win<br />i<br />h<br />s<br />Accommodate<br />n<br />I Lose,<br />o<br />i<br />t<br />You Win<br />a<br />l<br />e<br />r<br />f<br />o<br />MEDIUM<br />Compromise<br />e<br />c<br />We Both Win,<br />n<br />a<br />We Both Lose<br />t<br />r<br />o<br />p<br />m<br />I<br />Avoid<br />Control<br />I Lose,<br />I Win,<br />LOW<br />You Lose<br />You Lose<br />MEDIUM<br />HIGH<br />LOW<br />outcome<br />Importance of <br />T17<br />
  18. 18. Five Conflict-Handling Styles<br />Collaborate<br />HIGH<br />I Win,<br />p<br />You Win<br />i<br />h<br />s<br />Accommodate<br />n<br />I Lose,<br />o<br />i<br />t<br />You Win<br />a<br />l<br />e<br />r<br />f<br />o<br />MEDIUM<br />Compromise<br />e<br />c<br />We Both Win,<br />n<br />a<br />We Both Lose<br />t<br />r<br />o<br />p<br />m<br />I<br />Avoid<br />Control<br />I Lose,<br />I Win,<br />LOW<br />You Lose<br />You Lose<br />MEDIUM<br />HIGH<br />LOW<br />outcome<br />Importance of <br />T18<br />
  19. 19. Control<br />
  20. 20. Five Conflict-Handling Styles<br />Collaborate<br />HIGH<br />I Win,<br />p<br />You Win<br />i<br />h<br />s<br />Accommodate<br />n<br />I Lose,<br />o<br />i<br />t<br />You Win<br />a<br />l<br />e<br />r<br />f<br />o<br />MEDIUM<br />Compromise<br />e<br />c<br />We Both Win,<br />n<br />a<br />We Both Lose<br />t<br />r<br />o<br />p<br />m<br />I<br />Avoid<br />Control<br />I Lose,<br />I Win,<br />LOW<br />You Lose<br />You Lose<br />MEDIUM<br />HIGH<br />LOW<br />outcome<br />Importance of <br />T20<br />
  21. 21. Five Conflict-Handling Styles<br />Collaborate<br />HIGH<br />I Win,<br />p<br />You Win<br />i<br />h<br />s<br />Accommodate<br />n<br />I Lose,<br />o<br />i<br />t<br />You Win<br />a<br />l<br />e<br />r<br />f<br />o<br />MEDIUM<br />Compromise<br />e<br />c<br />We Both Win,<br />n<br />a<br />We Both Lose<br />t<br />r<br />o<br />p<br />m<br />I<br />Avoid<br />Control<br />I Lose,<br />I Win,<br />LOW<br />You Lose<br />You Lose<br />MEDIUM<br />HIGH<br />LOW<br />outcome<br />Importance of <br />T21<br />
  22. 22. Compromise<br />
  23. 23. Five Conflict-Handling Styles<br />Collaborate<br />HIGH<br />I Win,<br />p<br />You Win<br />i<br />h<br />s<br />Accommodate<br />n<br />I Lose,<br />o<br />i<br />t<br />You Win<br />a<br />l<br />e<br />r<br />f<br />o<br />MEDIUM<br />Compromise<br />e<br />c<br />We Both Win,<br />n<br />a<br />We Both Lose<br />t<br />r<br />o<br />p<br />m<br />I<br />Avoid<br />Control<br />I Lose,<br />I Win,<br />LOW<br />You Lose<br />You Lose<br />MEDIUM<br />HIGH<br />LOW<br />outcome<br />Importance of <br />T23<br />
  24. 24. Five Conflict-Handling Styles<br />Collaborate<br />HIGH<br />I Win,<br />p<br />You Win<br />i<br />h<br />s<br />Accommodate<br />n<br />I Lose,<br />o<br />i<br />t<br />You Win<br />a<br />l<br />e<br />r<br />f<br />o<br />MEDIUM<br />Compromise<br />e<br />c<br />We Both Win,<br />n<br />a<br />We Both Lose<br />t<br />r<br />o<br />p<br />m<br />I<br />Avoid<br />Control<br />I Lose,<br />I Win,<br />LOW<br />You Lose<br />You Lose<br />MEDIUM<br />HIGH<br />LOW<br />outcome<br />Importance of <br />T24<br />
  25. 25. Collaborate<br />
  26. 26. Collaborate<br />Control<br />Avoid<br />Accommodate<br />Compromise<br />
  27. 27. Collaborate<br />Control<br />Avoid<br />Accommodate<br />Compromise<br />
  28. 28. Managing Conflict<br /> Recognize you are in conflict<br />This is okay<br />Know you have several options for how you manage the conflict<br />Choose your conflict management style<br />Collaborative majority of time<br />
  29. 29. CollaborationTips and Techniques<br />
  30. 30. Active Listening<br />process of attending carefully to what a speaker is saying<br />
  31. 31. Collaboration Tips and Techniques<br />
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  34. 34.
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  36. 36.
  37. 37.
  38. 38. Managing Conflict<br /> Recognize you are in conflict<br />This is okay<br />Know you have several options for how you manage the conflict<br />Choose your conflict management style<br />Collaborative majority of time<br />Use tips and techniques to work in a collaborative fashion <br />Be an active listener<br />Consider other’s perspective and withhold judgment<br />Maintain a future focus; plan actions and solutions to win-win strategy<br />
  39. 39. Thank You!<br />http://philwylie.blogspot.com/<br />

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