Technical communication is the exchange of information between a sender and receiver through symbols to accomplish specific tasks. It conveys complex information in an easy-to-understand manner, often for inexperienced users, on topics such as operating machines. Technical communication is formal, follows set patterns, and is always for a specific audience, frequently using technical terms and graphics. It aims to be clear, correct, concise, consistent and comprehensive according to the five C's of technical communication. Technical communication can take both oral forms like presentations and written forms like manuals.

1. TECHNICAL COMMUNICATION
-Ishank Ranjan
H.C.S.T, Mathura(U.P.)

2. Introduction
 The exchange of information, ideas and knowledge
between sender and receiver through an accepted code
of symbols.
 Two way process
 The term ‘communication’, derived from a Latin term
‘communicare’.
 Sender-Encoding-Mediums-Decoding-Receiver-
Feedback

3. Meaning of Communication
 Language employs a combination of words to
communicate ideas in a meaningful way.
 By changing the word order in a sentence, you can
change it’s meaning, and make it meaningless.
 E.g.: I eat rice only.
 I only eat rice.

4. Process of Communication
encode decode
Sender Medium Receiver
Feedback

5. What is Technical Communication?
 Applied communication designed to accomplish specific
tasks or to help solve problems, such as:
 Informing users about an update in computer software
 Instructing assembly line workers to produce a new
product
 Warning customers about unsafe ways to operate a
machine
 Instructing buyers how to assemble a bicycle
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6. What is Technical Communication?
 Communication that conveys complex information in an
easy-to-understand manner, often to inexperienced
users, on topics such as:
 Repairing a copy machine
 Selecting a home computer
 Operating a digital camera
 Creating handmade ceramics
 Assembling a kite
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7. General & Technical Communication
 General:  Technical:
 Contains a general  Contains a technical
message message
 Informal in style and  Mostly formal in style
approach and approach
 No set pattern  Follows a set pattern
 Mostly oral  Both oral and written
 Not always for a  Always for a specific
specific audience audience
 No use of technical  Frequently involves
terms or graphics jargons, graphics etc.

8. The Five C’s of Technical Communication
 Clear
 Correct
 Concise
 Consistent
 Comprehensive

9. Forms of
Technical Communication
Oral Forms
 Face-to-face communication
 Telephone Talk
 Meetings
 Seminars
 Conferences
 Dictation
 Instructions
 Presentations
 Group discussions
 Interviews (employment/press)
 Video conferences
 Voice conferences

10. Forms of
Technical Communication
Written Forms
 Memos
 Letters
 E-mails
 Faxes
 Notices
 Circulars
 Newsletters
 Reports
 Proposals
 Research papers
 Bulletins
 Brochures
 Manuals
 In-house journals

11. Levels of Communication
 Extra personal
 Intra personal
 Inter personal
 Organizational (-internal operational-external
operational-personal)
 Mass (large reach-impersonal-presence of a
gatekeeper)

12. Conclusion
 Your communication skills can make a difference
between being hired and fired.
 Will will find a way….
 Practice makes a man perfect…
*****

13. Thank you…