I-Bytes Travel & Transportation Industry

IT Shades
Engage & Enable
I-Bytes
Travel & Transportation
November Edition 2019
Email us - solutions@itshades.com
Website : www.itshades.com

IT Shades
Engage & Enable
For any queries, Please write to marketing@itshades.com
About Us
Who We are Aim of this I-Byte Reasons to talk to us
ITShades.com has been founded with
singular aim of engaging and
enabling the best and brightest of
businesses, professionals and
students with opportunities,
learnings, best practices,
collaboration and innovation from IT
industry.
This document brings together a set
of latest data points and publicly
available information relevant for
Travel & Transportation. We are very
excited to share this content and
believe that readers will benefit
immensely from this periodic
publication immensely.
1. Publishing of your company’s solutions/
announcements in this document.
2. Subscribe to this and other periodic
publications i.e. I-Bytes, Solution Letters from
ITShades.com.
3. For placement of your company's click-able
logo and advertisements.
4. Feedback for us to improve the content and
format of these periodic publications.

IT Shades
Engage & Enable
Sponsoring Companies for this Edition
LOGO 1 LOGO 2 LOGO 3
LOGO 4 LOGO 5

IT Shades
Engage & Enable
Table of Contents
1. Financial, M & A Updates................................................................................................................................1
2. Solution Updates................................................................................................................................................14
3. Rewards and Recognition Updates.................................................................................................................19
4. Customer Success Updates..............................................................................................................................26
5. Partnership Ecosystem Updates.....................................................................................................................27
6. Miscellaneous Updates....................................................................................................................................48

IT Shades
Engage & Enable
Financial, M & A Updates
Travel & Transportation Industry

Financial, M&A Updates
IT Shades
Engage & Enable
Abertis (Spain) and GIC reach an agreement to acquire Red de
Carreteras de Occidente (RCO) in Mexico
Abertis and an affiliate of global institutional investor GIC (GIC), an
investment firm that manages Singapore’s foreign reserves, have reached
an agreement with GSIP and its affiliates to acquire the funds’ 70% stake
in RCO, one of the largest toll road operators in Mexico. The deal will be
carried out through a consortium formed by Abertis (which will control
the company) and GIC. Currently the remaining 30% of RCO is held by
local investors and pension fund managers (AFORES). Abertis will
acquire from GSIP a 50.1% stake for an amount of c. €1.5 Bn, subject to
regulatory approvals and other customary conditions for this type of
transaction. Total Enterprise Value (EV) of RCO is c. €5 Bn. Abertis will
finance the transaction with available cash and existing committed bank
facilities. The closing of the transaction is expected during the first half
of 2020 through a tender offer (*). After the closing, RCO will be fully
consolidated in the Abertis Group's accounts. RCO has a 100% stake in
five concessionaires that manage 876 km through 8 toll roads. RCO is
one of the largest toll road networks in Mexico constituting the main
transportation route in the central-western region and connecting the
main industrial corridor of El Bajío with the two largest cities (Mexico
City and Guadalajara).
Executive Commentary
Abertis’ CEO, expressed his satisfaction with this announcement and
said: “This purchase is an important growth deal for the Abertis
Group, which enters into a country that strongly promotes
public-private partnerships. The deal has been possible thanks to the
support of our shareholders, Atlantia, ACS and Hochtief”.
Description
For more details, please click the link below:
https://www.abertis.com/en/press-room/press-releases/1026
1

IT Shades
Engage & Enable
Air Canada Reports Third Quarter 2019 Results
• Record third quarter operating revenues of $5.553 billion
• Operating income of $956 million
• EBITDA of $1.472 billion, up 9 per cent over the prior year's third quarter
• Record unrestricted liquidity of $7.355 billion and leverage ratio of 0.8
• On a capacity reduction of 2.1 per cent, record third quarter system passenger revenues of
$5.164 billion increased $146 million or 2.9 per cent from the same quarter in 2018.
• In the third quarter of 2019, operating expenses of $4.597 billion increased $105 million or
2 per cent from the third quarter of 2018.
• Air Canada's cost per available seat mile (CASM) increased 4.5 per cent from the third
quarter of 2018. The airline's adjusted CASM(1) increased 9.3 per cent over the same
quarter in 2018.
• Air Canada's third quarter EBITDA of $1.472 billion was 9 per cent higher than the third
quarter of 2018, and better than the increase of approximately 5 per cent projected in Air
Canada's news release dated July 30, 2019. This better than expected EBITDA performance
was primarily driven by a lower fuel price per litre than what Air Canada had previously
assumed in its guidance.
• Third quarter 2019 net income amounted to $636 million or $2.35 per diluted share
compared to third quarter 2018 net income of $702 million or $2.55 per diluted share. The
third quarter of 2019 included foreign exchange gains of $27 million while the third quarter
of 2018 included foreign exchange gains of $145 million.
• Air Canada reported adjusted net income(1) of $613 million or $2.27 per diluted share in
the third quarter of 2019 compared to adjusted net income of $580 million or $2.10 per
diluted share in the third quarter of 2018.
"I am pleased to report an excellent third quarter for Air Canada, in which we generated
record operating revenues of close to $5.6 billion and reached record liquidity of nearly
$7.4 billion. Impressive as such strong results are on their own, they are even more
meaningful given that we achieved them despite the serious disruption to our operations
and to our cost structure created by the Boeing 737 MAX grounding. Our record
performance is a testament to the resourcefulness, skill and dedication of the entire Air
Canada team, and I applaud and thank them for their hard work taking care of our
customers since the Boeing 737 MAX grounding occurred," said President and Chief
Executive Officer of Air Canada.
Description
https://aircanada.mediaroom.com/2019-10-29-Air-Canada-Reports-Third-Quarter-2019-Results
2

IT Shades
Engage & Enable
Alaska Air Group (USA) reports third quarter 2019 results
• Reported net income for the third quarter of 2019 under Generally Accepted
Accounting Principles (GAAP) of $322 million, or $2.60 per diluted share,
compared to net income of $217 million, or $1.75 per diluted share in the
third quarter of 2018.
• Reported net income for the third quarter of 2019, excluding merger-related
costs and mark-to-market fuel hedge accounting adjustments, of $326
million, or $2.63 per diluted share, compared to $237 million or $1.91 per
diluted share, in the third quarter of 2018. This quarter's adjusted results
compare to the First Call analyst consensus estimate of $2.52 per share.
• Paid a $0.35 per-share cash dividend in the third quarter, a 9% increase over
the dividend paid in the third quarter of 2018.
• Repurchased a total of 874,019 shares of common stock for approximately
$53 million in the first nine months of 2019.
• Generated $1.4 billion of operating cash flow in the first nine months of
2019.
• Made a voluntary contribution of $65 million to defined benefit pension
plans in the third quarter.
• Held $1.6 billion in unrestricted cash and marketable securities as of Sept.
30, 2019.
• Reduced debt-to-capitalization ratio to 42% as of Sept. 30, 2019 compared to
47% as of Dec. 31, 2018.
"Our teams at Alaska, Horizon and McGee delivered industry-leading
customer service and operational reliability that helped drive strong third
quarter results," said Alaska Air Group CEO. "Our adjusted pretax profit
margin of nearly 18% was 3.6 percentage points higher than last year -
fueled by our commitment to keep costs low and by the impressive 8%
revenue growth that our commercial team delivered. I want to thank our
employees for everything they're doing to make Alaska what we are today
- and for helping us shape what we're going to be in the future. They are the
best in the industry, and I believe these results demonstrate that."
Description
https://newsroom.alaskaair.com/2019-10-24-Alaska-Air-Group-reports-third-quarter-2019-results
3

IT Shades
Engage & Enable
CN (Canada) reports strong third-quarter financial results
• Revenues for the third quarter of 2019 were C$3,830 million,
an increase of C$142 million or four per cent, when compared
to the same period in 2018. The increase was mainly due to
freight rate increases and higher intermodal revenues.
• Operating expenses for the third quarter increased by one per
cent to C$2,217 million, mainly driven by increased purchased
services and material expense, as well as higher depreciation
and amortization expense; partly offset by lower fuel costs and
record fuel productivity.
• Diluted earnings per share (EPS) increased by eight per cent
(or 11 per cent on an adjusted basis to C$1.66.
• Operating ratio of 57.9 per cent, an improvement of 1.6 points.
• Operating income increased by eight per cent, or C$121
million, to C$1,613 million.
• Strong balance sheet with adjusted debt-to-adjusted-EBITDA
of less than 2.0X.
"CN delivered strong results, despite a softening economy,”
said President and chief executive officer of CN. “Our team
of experienced railroaders swiftly aligned resources with the
weaker demand to achieve solid efficiency gains. We remain
committed to our long-term agenda of growing faster than
the economy at low incremental cost, and to taking
Scheduled Railroading to the next level by deploying
advanced operating technology.”
Description
https://www.cn.ca/en/news/2019/10/cn-reports-strong-third-quarter-financial-results/
4

IT Shades
Engage & Enable
CP (Canada) reports record Q3 revenues of $1.98 billion,
record-low operating ratio of 56.1 percent
• Strong operational performance in train speed, terminal
dwell, fuel efficiency and record car miles per car day
• Revenues increased by 4 percent to $1.98 billion, a
record, from $1.90 billion last year
• Reported diluted EPS of $4.46, a 3 percent increase
from $4.35 last year, and adjusted diluted EPS of $4.61,
a 12 percent increase from $4.12 last year
• Operating ratio was a record-low 56.1 percent, a 220
basis point improvement over last year's third-quarter
operating ratio of 58.3 percent and a 40 basis point
improvement over the Q4 2018 record of 56.5 percent.
"After a record second-quarter that included strong
operating metrics including train speed and terminal
dwell, we continue to see those performance measures
be improved upon," said CP President and CEO. "Our
disciplined approach to precision scheduled
railroading and the commitment of our 13,000-strong
CP family puts us in a position to control what we can
as we navigate softer volumes, macroeconomic
challenges and geopolitical tensions into the fourth
quarter."
Description
https://www.cpr.ca/en/media/cp-reports-record-q3-revenues
5

IT Shades
Engage & Enable
CSX (USA) Announces Third Quarter 2019 Financial Results
• Third quarter 2019 net earnings of $856 million, or $1.08
per share, versus $894 million, or $1.05 per share in the
same period last year (an earnings per share increase of 3
percent).
• CSX’s operating ratio set a new company record of 56.8
percent, improved from 58.7 percent in the prior year.
• Revenue for the third quarter decreased by 5 percent over
the prior year to $2.98 billion, as Merchandise revenue
growth was more than offset by Coal and Intermodal
declines.
• Expenses decreased 8 percent year over year to $1.69
billion, driven by continued efficiency gains and
volume-related savings.
• Operating income was roughly flat at $1.29 billion
compared to the same period last year.
“I am extremely proud of our dedicated team of CSX
railroaders for once again setting new records for
operating efficiency, customer service, and safety this
quarter,” said President and chief executive officer.
“These results reflect our continued commitment toward
being the best run railroad in North America and
providing our customers with best-in-class service.”
Description
https://www.csx.com/index.cfm/investors/news-releases/?artI=29951
6

IT Shades
Engage & Enable
Expeditors (USA) Reports Third Quarter 2019 EPS Of $0.92
• Diluted Net Earnings Attributable to Shareholders per share
(EPS1) remained constant at $0.92
• Net Earnings Attributable to Shareholders decreased 2% to $160
million
• Operating Income increased 2% to $207 million
• Revenues decreased 1% to $2.1 billion
• Airfreight tonnage volume decreased 7% and ocean container
volume decreased 2%
• During the three and nine months ended September 30, 2019, we
repurchased 0.9 million and 4.1 million shares of common stock
at an average price of $69.51 and $72.60 per share, respectively.
• During the three and nine months ended September 30, 2018, we
repurchased 2.0 million and 7.8 million shares of common stock
at an average price of $73.47 and $71.58 per share, respectively.
“The third quarter presented challenges that were not
unexpected in terms of growth in the global economy and
ongoing trade disputes that extend well beyond just the United
States and China,” said President and Chief Executive Officer.
“We saw volumes drop in our air and ocean products but
believe this was consistent with the overall market. In addition
to volume changes, we also believe the market experienced
corresponding changes in buy/sell rates and we were adept at
negotiating in the changing pricing environment. We’ve
always believed that a true global network of offices is critical
to achieving success in the supply chain, and that played out as
expected with outsized growth in regions where business has
transitioned. Further, the trade environment has placed an
increased need for products such as customs brokerage, and
our results show that we continue to execute well in this area.
A broad range of solutions, technology and expertise has never
been more important to help mitigate the uncertainty and
ambiguity of the current marketplace.
Description
https://investor.expeditors.com/press-releases/2019/11-05-2019-133123517
7

IT Shades
Engage & Enable
Ferrovial (Spain) reports EBITDA of €33 million
8
• Revenues totaled €4,292 million. EBITDA impacted by the Construction provision in the first quarter, and Services division reclassified as being “available for sale”.
• Principal assets maintained their robust performance: EBITDA increased at 407 ETR (+8.4%), Heathrow Airport (+6.3%) and Texan toll roads NTE (+40.5%) and LBJ
(+25.2%), in local currency terms in all cases.
• Traffic continued to perform well: NTE (+18%), LBJ (+8.0%), Ausol I (+5.2%), Heathrow (+0.7%) and 407 ETR in the quarter (+1.5%).
• 407 ETR distributed CAD 750 million, Heathrow GBP 300 million and AGS GBP 30 million, of which the company collected €222, €86 and €17 million, respectively.
• Net profit in the first nine months of 2019, compared with the €59 million registered last year. EBITDA was €33 million. These results were impacted by the change in
consolidation scope as the Services division has been reclassified as “available for sale”, and also by the provision in the Construction division in the first quarter.
• The company’s main infrastructure assets continued to perform well, including notably the managed lanes projects in Texas, which registered growth in traffic, revenues
and EBITDA. Revenues in the period amounted to €4,292 million, 83% of which was obtained outside Spain.
• Ferrovial collected €365 million in dividends from the assets in which it holds a stake: 407 ETR distributed CAD 750 million, Heathrow GBP 300 million and AGS GBP
30 million, of which the company collected €222, €86 and €17 million, respectively. Dividends from the toll road increased by 9.3% in the period. The Board of Directors
of the Canadian asset declared a dividend of CAD 300 million in the fourth quarter, i.e. 28% more than in the same period of 2018.
• Net cash, excluding Infrastructure projects but including the Services division, amounted to €662 million at the end of the quarter. Consolidated net debt amounted to
€3,894 million.
• The Construction backlog stood at €11,365 million, 88% of which is outside Spain. Over €800 million in international construction projects have yet to be included in that
figure pending of financial closure.
• In the first nine months, Cintra reached an agreement to sell 65% of the Ausol concession company to Meridian infrastructure fund for €447 million. Cintra will retain a
15% stake in the concessionaire. This deal will provide €474 million in capital gains that are not accounted for in these results. It also completed the sale of 11.75% of Ruta
del Cacao to John Laing for €28.6 million. Cintra will retain a 30% stake in the asset.
https://newsroom.ferrovial.com/en/press_releases/ferrovial-reports-ebitda-of-e33-million/
Description

IT Shades
Engage & Enable
JetBlue (USA) Announces Third Quarter 2019 Results
• Reported diluted earnings per share of $0.63 in the third quarter of 2019 compared
to a diluted earnings per share of $0.16 in the third quarter of 2018.
• Adjusted diluted earnings per share was $0.59(1) in the third quarter of 2019 versus
$0.42(1) in the third quarter of 2018. Note A to this earnings release includes the
GAAP to Non-GAAP reconciliation between reported and adjusted diluted earnings
per share.
• GAAP pre-tax income of $254 million in the third quarter of 2019, compared to a
pre-tax income of $68 million in the third quarter of 2018. Excluding the one-time
items, adjusted pre-tax income of $239 million, up 32% from an adjusted pre-tax
income of $180 million in the third quarter of 2018.
• Pre-tax margin of 12.2%, up from a pre-tax margin of 3.4% in the third quarter of
2018. Adjusted pre-tax margin of 11.4%, a 2.4 percentage point increase year over
year from an adjusted pre-tax margin of 9.0%, exclusive of the one-time items.
• Third quarter 2019 revenue per available seat mile (RASM) declined (0.9) % year
over year. This decline is slightly better than the mid-point of our updated guidance
range of (2.0) % to 0.0%.
• Operating expenses per available seat mile, excluding fuel (CASM ex-fuel)
increased 0.3%, better than the low end of our initial guidance range of 0.5% to
2.5%. This improvement is driven by the compounding benefits of the Structural
Cost Program, and the favorable timing of expenses from the third into the fourth
quarter of 2019.
“I want to thank all the teams at JetBlue for executing our plan to create
long-term value for our customers and owners. We are gaining traction on all of
the strategic ‘Building Blocks’ we laid out in our last Investor Day. We are just
beginning to see the benefits of our revenue, cost, fleet and capital allocation
efforts, with additional opportunities ahead of us. Despite some near-term
pressures on revenue in our international markets and NEO delays, we believe we
are on track to deliver on our goal of $2.50 to 3.00 dollars EPS in 2020,” said
JetBlue’s Chief Executive Officer.
Description
http://blueir.investproductions.com/investor-relations/press-releases/2019/10-22-2019-120054305
9

IT Shades
Engage & Enable
Norfolk Southern (USA) reports third-quarter 2019 results
• Railway operating revenues of $2.8 billion decreased 4%
compared with third-quarter 2018, as a 2% increase in
average revenue per unit partially offset a 6% decline in total
volume.
• Railway operating expenses were $1.8 billion, a decrease of
$82 million compared with the same period last year. Lower
compensation and benefits, equipment rents, and fuel prices
were partially offset by a $32 million write-off of a
receivable resulting from a legal dispute and increased
depreciation expense.
• Income from railway operations was $1.0 billion, a decrease
of $24 million year-over-year. The railway operating ratio
was a third-quarter record 64.9%, despite the unfavorable
impact of 110 basis points related to a legal dispute.
• Increased quarterly dividend by 9% from $0.86 to $0.94 per
share.
“Our team achieved a record third-quarter operating ratio while
successfully rolling out the first phase of our TOP21 operating
plan, followed by the swift transition to the plan’s second phase.
These efforts produced an 11% reduction in crew starts and
recrews compared to the third-quarter last year, robustly
outpacing the 6% volume decline while maintaining resilient
service that supported an 11th consecutive quarter of
year-over-year revenue per unit growth,” said Norfolk Southern
chairman, president and CEO. “Initiatives to reimagine
mechanical operations while maintaining a more efficient fleet of
locomotives and railcars also progressed, as these and other
efforts delivered significant cost savings this quarter. Looking
ahead, additional productivity will be generated as we advance to
the third phase of TOP21 and execute initiatives surrounding fuel
efficiency, distributed power, intermodal operations, and our
mechanical network, just to name a few. Norfolk Southern
remains fully dedicated to our strategic plan for the creation of
shareholder value through sweeping productivity improvements
while maintaining a superior service product for our customers.”
Description
http://www.nscorp.com/content/nscorp/en/news/norfolk-southern-reports-third-quarter-2019-results.html
10

IT Shades
Engage & Enable
Southwest (USA) Reports Record Third Quarter Net Income
And Earnings Per Share
• Third quarter record net income and earnings per diluted
share of $659 million and $1.23, respectively
• Third quarter record operating revenues of $5.6 billion
• Operating margin1 of 14.5 percent, and net margin2 of
11.7 percent
• Operating cash flow of $1.1 billion; free cash flow3 of
$716 million; returned $596 million to Shareholders
through share repurchases and dividends
• Return on invested capital (ROIC)3 pre-tax of 23.7 percent
for the 12 months ended September 30, 2019, or 18.6
percent on an after-tax basis
• Third quarter federal tax benefit of $31 million, or $.05 per
diluted share.
Chairman of the Board and Chief Executive Officer,
stated, "Our third quarter 2019 record financial
performance was notable considering an estimated $210
million reduction in operating income due to the
continued grounding of the Boeing 737 MAX 8 aircraft
(MAX). Notwithstanding this challenge, we generated
record third quarter operating and unit revenues; solid
margins; strong cash flows and returns to Shareholders;
and a healthy profitsharing accrual for our Employees. I
am extremely grateful to our People for their unwavering
commitment to the highest levels of Customer Service,
and applaud them for one of the best third quarter
operational performances in our history.
Description
https://www.swamedia.com/releases/release-6598b7bbe9941afd92c1abe6722e6b76-southwest-reports-record-third-quarter-net-income-and-earnings-per-share
11

L
or
e
m
i p
su
IT Shades
Engage & Enable
Union Pacific (USA) Reports Third Quarter Results
• Net income of $1.6 billion, or $2.22 per diluted share. This compares to
$1.6 billion, or $2.15 per diluted share, in the third quarter 2018.
• Quarterly freight revenue declined 7 percent, compared to third quarter
2018, as core pricing gains were offset by lower volumes, decreased fuel
surcharge revenue and negative mix.
• Union Pacific’s 59.5 percent operating ratio was an all-time best and
improved 2.2 points, compared to third quarter 2018.
• The $2.09 per gallon average quarterly diesel fuel price in the third
quarter 2019 was 12 percent lower than third quarter 2018.
• Quarterly freight car velocity was 213 daily miles per car, a 10 percent
improvement compared to the third quarter 2018.
• Terminal dwell was 23.4 hours, a 20 percent improvement compared to
third quarter 2018.
• Union Pacific’s reportable personal injury rate was 0.82 per 200,000
employee-hours for the first three quarters 2019, compared to 0.77 for the
same period 2018.
• The Company repurchased 6.4 million shares in the third quarter 2019 at
an aggregate cost of $1.1 billion. Union Pacific also received 3.2 million
shares to complete a $2.5 billion Accelerated Share Repurchase program
initiated in February 2019.
"Given the challenging volume environment we delivered solid third
quarter financial results, including an all-time best quarterly operating
ratio of 59.5 percent," said Union Pacific chairman, president and chief
executive officer. "The work our employees are doing as part of Unified
Plan 2020 is foundational to the company’s success and I am confident
there are additional improvement opportunities going forward for our
customers and shareholders."
Description
https://www.up.com/media/releases/191017-3q19-earnings.htm
12

IT Shades
Engage & Enable
Solutions Updates

L
or
e
m
i p
su
IT Shades
Engage & Enable
United Airlines (USA) Raises Full Year 2019 Adjusted Diluted
Earnings Per Share Guidance
• Reported third quarter net income of $1.0 billion, diluted earnings per
share of $3.99, pre-tax earnings of $1.3 billion and pre-tax margin of 11.9
percent, expanding pre-tax margin 2.3 points versus the third quarter of
2018.
• Reported third quarter adjusted net income of $1.0 billion, adjusted
diluted EPS of $4.07, adjusted pre-tax earnings of $1.4 billion and
adjusted pre-tax margin of 12.1 percent, expanding adjusted pre-tax
margin 2.5 points versus the third quarter of 2018.²
• Consolidated third quarter passenger revenue per available seat mile
(PRASM) increased 1.7 percent year-over-year.
• Consolidated third quarter unit cost per available seat mile (CASM)
decreased 0.9 percent year-over-year.
• Consolidated third quarter CASM, excluding special charges, third party
business expenses, fuel and profit sharing, increased 2.1 percent
year-over-year.
• Repurchased $363 million of its common shares in the third quarter of
2019 at an average purchase price of $88.22 per share.
• Raised $1.2 billion in Enhanced Equipment Trust Certificates at a record
low blended interest rate of 2.8% in connection with the financing of
certain aircraft.
"Thanks to the outstanding efforts of our employees, United extended
our streak of expanding pre-tax margin on a quarterly basis. It provides
us further confidence to raise our full year 2019 adjusted diluted EPS
guidance, putting us ahead of pace to achieve our goal of $11 to $13 in
adjusted diluted EPS by the end of 2020," said CEO of United Airlines.
"While headwinds affected the sector as a whole this quarter, United's
team once again demonstrated a robust ability to overcome adverse cost
pressure, managing to continue growing our network while investing in
winning our customers' loyalty through smart enhancements to the
United experience."
Description
https://hub.united.com/2019-10-15-united-airlines-raises-full-year-2019-adjusted-diluted-earnings-per-share-guidance-2640981849.html
13

Solution Updates
IT Shades
Engage & Enable
Royal Mail (UK) introduces augmented reality and Alexa to its App
14
Solution Description
Royal Mail is launching a number of new features in its mobile App to help senders and recipients manage their deliveries more effectively and enhance the customer
experience. As part of the update, Royal Mail has launched a new Augmented Reality (AR) parcel sizer. Royal Mail is the first delivery provider in the UK to enable
customers to use AR technology to improve their experience. The parcel sizer is a tool available with AR supported devices to help users find the right format size and price
for their item. Users can then purchase postage directly via the app, making it simpler than ever to send a parcel. Users of the Royal Mail App will also be able to track an
item using Alexa simply by saying a code name (alias) they have previously set for a mail item on the App. After setting up the code name, users need to simply say ‘Alexa
Ask Royal Mail to track my item'. Alexa will say ‘tell me the reference number or alias of the item you’d like to track’. Once confirmed Alexa will give the latest status of the
item. The latest version of the App also enables users to access previous labels for postage by using the new sending history feature available from the home screen. This will
show users the sending history for postage bought on the app only. Since the launch of the Royal Mail App last year, it has been downloaded over 500,000 times. This is the
first major milestone on a journey to being the go-to app for parcel shipping and ‎tracking. In the last year, there have been several updates including:
• Send an item - buy postage on the App in just a few steps.
• Postcode and address finder – enter part of the address and the App fills in the blanks.
• Find any Post Office location or Customer Service Point/Delivery Office – to print labels or drop off items, with opening hours, address, map, available services and
directions.
• Track items – enter tracking ID number or scan the barcode to check the progress of deliveries (available with Royal Mail Tracked* and Royal Mail Special Delivery
Guaranteed items).
• Receive push notifications on deliveries - never miss a delivery update.
• Book a Redelivery – if you’ve missed an item you can easily book a Redelivery to your address, your neighbour’s address or a local Post Office – and specify a delivery
day.
• Save postage receipts – take a photo of receipts and store them on the App.
https://www.royalmailgroup.com/en/press-centre/press-releases/royal-mail/royal-mail-introduces-augmented-reality-and-alexa-to-its-app/

Solution Updates
IT Shades
Engage & Enable
UPS (USA) Launches On-Demand Self-Storage Service
15
UPS announced the launch of Storage on Demand, a new UPS innovation that allows customers to request
delivery of empty storage bins directly to their home or business using a mobile-friendly website. Customers then
fill the bins with their belongings and seal them once packed, then simply schedule a pickup for their items to be
driven to a secure, nearby UPS® facility for storage. The “valet storage” concept also enables customers to use
the website to retrieve their warehoused items and have them delivered back to their front door with same day
service. Self-storage is a $38 billion industry that has experienced 7.7% annual growth since 2012, with one in 11
Americans paying an average of $91.14 per month on self-storage according to SpareFoot Inc., a company that
tracks the self-storage industry. In the traditional self-storage model, customers pack, load their items and
transport them to a storage unit. If a customer wants to retrieve any of their stored items, they have to return to the
unit. Unlike traditional self-storage companies, Storage on Demand adds digital, on-demand functionality to an
industry that has historically required significant time investment and resources from its customers. Storage on
Demand simplifies the entire process by eliminating the need to leave your home.
https://www.pressroom.ups.com/pressroom/ContentDetailsViewer.page?ConceptType=PressReleases&id=1571054341168-338

Solution Updates
IT Shades
Engage & Enable
UPS® (USA) Launches My Choice® For Business Platform In Canada,
Adding To Its Existing Suite Of Solutions For SMBs
16
UPS Canada announced the new UPS My Choice for business platform, a visibility and tracking solution designed for small and
medium-sized businesses (SMBs). Key features include an internet-based tracking dashboard; advance delivery notifications,
including day-before and day-of delivery notifications; and estimated time of delivery within 2, 3, and 4 hour windows for the
majority of Canadian postal codes. The mobile-friendly solution addresses significant pain points for SMBs. Self-registration
enables shippers and receivers to more easily monitor, plan, react to and control their incoming deliveries and outgoing shipments.
Users can share access with additional members of their organizations, giving them the same visibility and control over deliveries.
This service extends the reach of the UPS My Choice platform to commercial customers – and builds on the success of UPS My
Choice for home, which was introduced in 2011 and now has more than 60 million members globally. UPS My Choice for business
will enable a consistent customer experience for both business-to-consumer (B2C) and business-to-business (B2B) companies.
Benefits include:
• Time savings from expanded visibility by multiple users in a single organization
• Improved customer service through proactive monitoring of shipments with notifications and a convenient, mobile-responsive
dashboard
• Reduced labour costs through better inbound staffing based on inbound shipping forecasts
• Reduced inventory carrying costs through an improved inbound forecast, enabling companies to keep less inventory on hand

Solution Updates
IT Shades
Engage & Enable
UPS (USA) Undergoes Major Healthcare Facility Enhancements To Meet
Growing Service Demands
17
UPS announced major upgrades to its healthcare-dedicated warehouse and distribution network. This includes adding 1.3
million sq. ft. of total distribution space in key U.S. markets. In addition, UPS received European Union’s Good Distribution
Practice (GDP) compliance certification for its healthcare operations in France and Germany. Altogether, U.S. healthcare
warehouse and distribution space will total 4 million sq. ft. by 2020. Among the largest upgrades include a new 450,000
square-foot facility near the healthcare campus by UPS’s Worldport® air hub in Louisville. A new center in Harrisburg, PA,
will measure 315,000 sq. ft. and strategically located near UPS’s local transportation hub that has the capability of reaching key
Northeast markets in one day. The center is also near UPS’s Swedesboro, N.J., healthcare operations. This Swedesboro facility,
opened in 2015, is the first in the UPS network to offer medical device services such as autoclave capabilities, decontamination
and replenishment of surgical kits, and instrument inspection, among other services. Key features in the new facilities include
climate controls and validated coolers and freezers for customer products requiring strict temperature environments. Secured,
special-access cages and vaults help protect high-value specialty pharmaceuticals. The upgrades meet international guidelines -
including cGMP, cGDP, and PDMA regulatory mandates - and maintain applicable government accreditations and licenses.
Adherence helps maintain quality assurance to reduce risk and ensure compliance across various geographies.

Solution Updates
IT Shades
Engage & Enable
UPS (USA) Announces Multiple Tech-Enabled Services, New Customers
And Partners
18
UPS announced numerous new technology-enabled services and partnerships designed to support customer needs aligned
with the company’s strategic growth initiatives. The company announced new drone delivery service in support of the
University of Utah Health hospital campuses, in partnership with Matternet. The University of Utah campus program will
involve drone deliveries of samples and other cargo, similar to the program originally introduced at WakeMed Hospital in
North Carolina. Also, UPS Flight Forward announced an agreement with CVS Health to develop a variety of drone delivery
use cases for business-to consumer applications. The program will include evaluation of delivery of prescriptions and retail
products to the homes of CVS customers. UPS is also partnering with wholesale pharmaceutical distributor
AmerisourceBergen, a leading global healthcare solutions provider. The collaboration will initially deploy the UPS Flight
Forward drone airline to transport certain pharmaceuticals, supplies and records to qualifying medical campuses served by
AmerisourceBergen across the United States, with plans to then expand its use to other sites of care. Additionally, UPS Flight
Forward will soon develop drone delivery services in support of Kaiser Permanente, one of America’s leading health care
providers and not-for-profit health plans. The delivery applications will involve shipping healthcare shipments or other items
on the company’s hospital campuses.

IT Shades
Engage & Enable
Rewards & Recognition Updates

R & R Updates
IT Shades
Engage & Enable
American Airlines Recognized for Commitment to Combating Human
Trafficking
19
The Office of the Texas Secretary of State and Secretary Ruth Hughs have recognized American Airlines for its commitment to combating
human trafficking, making the airline the latest company to join the Texas Businesses Against Trafficking (TBAT) initiative as a partner.
American was recognized by the Secretary of State for adopting a zero-tolerance policy toward human trafficking, for taking action to ensure
compliance with that policy and for raising awareness of human trafficking among team members and the flying public. During a TBAT forum
held in Austin today, Patrick Sanders, Director of Government Contracts and Compliance for American, participated in a panel discussion with
other Texas business representatives and accepted a certificate of recognition from Secretary Hughs. Texas Businesses Against Trafficking is a
business partnership established by the Office of the Texas Secretary of State in 2016. Aimed at preventing and combating human trafficking,
partners promote collaboration between the public and private sectors in Texas. American provides human trafficking awareness training to
nearly 60,000 team members, including flight attendants, pilots and customer service team members. It also provides antitrafficking training to
team members with relevant purchasing responsibilities, including to teams that conduct on-site visits to American’s international suppliers. The
company’s policies and other information about human trafficking, including links to educational and training resources, are made available to
all American team members. In 2018, American signed ECPAT-USA’s Tourism Child Protection Code of Conduct, signifying a commitment to
helping frontline team members identify and report signs of human trafficking.
http://news.aa.com/news/news-details/2019/American-Airlines-Recognized-for-Commitment-to-Combating-Human-Trafficking-CORP-OTH/default.aspx
R&R Description

R & R Updates
IT Shades
Engage & Enable
United Nations Association gives Delta (USA) ‘Humanitarian of the Year
Award’ for work to fight trafficking
20
Delta Air Lines was recently honored by the United Nations Association of New York (UNA-NY) with the 2019 Humanitarian of the Year Award for its
efforts to fight human trafficking at the annual United Nations Day gala at the JW Marriott in New York City. The UNA-NY's annual gala aims to
acknowledge corporations and individuals for their contribution to, and in support of, the principles and efforts of the United Nations – with this year's
theme focusing on human trafficking. The event gathered attendees together to raise awareness of the problem, recognize those who champion progress on
the issue and celebrate their contributions to-date. In addition to Delta Air Lines, the UNA-NY honored Academy Award-winning actress Mira Sorvino and
New York Times journalist Nicholas Kristof. The UNA-NY also announced a critical partnership with Freedom United, one of Delta's anti-trafficking
partners and the world's largest anti-slavery community, to encourage more governments to ratify a comprehensive international standard on forced labor.
Below are some of the reasons Delta's industry-leading campaign was commended:
• Training over 66,000 employees to learn the signs to identify and report human trafficking.
• Offering apprenticeships for survivors to offer employment, support professional development and provide career re-entry skills at its corporate
headquarters.
• Funding anti-trafficking organizations and experts, like Polaris, to fight the crime from the frontlines. Delta has contributed $2.5M toward the National
Human Trafficking Hotline since 2017, and has since seen a 36 percent increase in contacts from survivors since its initial contribution.
• Donating over 6M miles through SkyWish in partnership with our customers, providing over 100 flights for trafficking survivors to return to safety or
receive critical services.
• Successfully lobbying for anti-trafficking legislation, seeing bills that Delta supports pass on state and federal levels.
• Providing volunteer opportunities in 16 Delta cities for employees to give time and service to anti-trafficking organizations in their local communities.
https://news.delta.com/united-nations-association-gives-delta-humanitarian-year-award-work-fight-trafficking
R&R Description

R & R Updates
IT Shades
Engage & Enable
DP World’s (UAE) Joint Venture Wins Concession for Berths 11 & 12 of
Port 2000 in Le Havre
21
The joint venture between DP World, the leading enabler of global trade and the France-based international container operator
Terminal Link - PortSynergy Group (GMP) - has been awarded the service concession for the construction and operation of berths
11 and 12 at Port 2000 in Le Havre. The terminals of Port 2000 in Le Havre are trade-enabling gateways for cargo entering the
French consumer markets. Recognising the strategic importance of Port 2000, GMP has been an early supporter of port
development and looks to grow its partnership with the Port of Le Havre by developing the terminal further. GMP will now invest
in two new container berths spanning across 700 metres. The favourable decision by the Supervisory Board of the Port of Le Havre
will allow GMP to strengthen its presence in France, at the same time supporting the economic growth of the region. In 2018, GMP
posted market-leading growth of 11% compared to 2017, representing more than 55% of market share through its two terminals
(Terminal de France and North Terminals). The new terminal represents an additional operational capacity of 1 million TEUs and
will include a 700-meter-long quay and a 42-hectare site. The concession agreement is for a term of 34 years, including two years
of studies and design, two years of civil engineering work and 30 years of operation. GMP will make significant investments in the
development of this new terminal, modernising it to better support trade growth. The new berths are envisaged to include new
state-of-the-art equipment to service large container vessels, creating a terminal with smarter trade-enabling solutions to increase
productivity and greatly enhance its service capability and quality including a 35-hectares stacking area, a direct rail access into the
hinterland and a 7-hectare area dedicated to buildings and operating infrastructures.
https://www.dpworld.com/news/dp-worlds-joint-venture-wins-concession-for-berths-11--12-of-port--2000-in-le-havre/
R&R Description

R & R Updates
IT Shades
Engage & Enable
FedEx (USA) Honored with ‘The Coalition for Integrity’ Corporate Leadership
Award
22
FedEx has been recognized as the recipient of ‘The Coalition for Integrity’ Corporate Leadership Award for its commitment
to corporate social responsibility and ethics and integrity. Corporate social responsibility is at the heart of FedEx. Key
elements of our CSR strategy include environmental efficiency innovations, a sustainable supply chain, a diverse and
inclusive workplace, and the robust giving and volunteering platform known as FedEx Cares. This past fiscal year, FedEx
donated over $55 million in corporate charitable giving and contributed over 81 thousand volunteer hours. In addition, we
met our goal to invest in 200 communities by 2020 — ahead of schedule — and 252 communities have benefited from our
diverse charitable investments since 2016. The Code and other key enterprise-wide compliance policies are translated into
35 languages for the company’s 450,000 team members. FedEx encourages employees to speak up about any legal or
ethical violations and maintains a 24-hour hotline for anonymous, confidential reporting of concerns. Because FedEx does
business worldwide, anti-corruption compliance, a key principle within the Code, is of the utmost importance. The Global
Anti-Corruption Policy and Anti-Corruption Compliance Procedures, applicable to both team members and third parties
acting on behalf of FedEx, include policies, processes, and robust internal controls aimed at preventing and detecting
improper payments and other forms of corruption.
https://about.van.fedex.com/newsroom/fedex-honored-with-the-coalition-for-integrity-corporate-leadership-award/
R&R Description

R & R Updates
IT Shades
Engage & Enable
Japan Airlines Certified as SKYTRAX 5-Star Airline for the 2nd
Consecutive Year
23
Japan Airlines (JAL), a member of the oneworld® alliance, was certified as a 5-Star Airline for the second consecutive year by
International air transport rating organization, Skytrax. The 5-Star rating is awarded to airlines that provide exceptional and
outstanding services to their passengers. There are currently ten 5-Star airlines in the world, including Japan Airlines. According to
Skytrax1, “the Star Ratings by Skytrax are awarded following the in-depth assessment and analysis of an airline’s front-line
Product and Service quality standards, covering both the onboard and airport environments.” Skytrax recognized JAL’s efforts to
improve services, while providing excellent standards of comfort and inflight seating, combined with high standards of staff service
across both the airport and onboard experience.
Recent Service Enhancements:
• Operating the new Airbus A350 aircraft on Japan domestic routes
• Renewal of JAL First Class lounge at Narita Airport
• Renewal of JAL smart phone application (Japan Region)
• Renewal of Japan domestic reservation system
In June 2019, JAL was awarded by customers for featuring the World`s Best Economy Class at the annual Skytrax World Airline
Awards Ceremony. In addition, JAL was recognized as Japan`s Best Airline for the third consecutive year in the 2019
TripAdvisor® Travelers’ Choice™ awards for Airlines.
https://press.jal.co.jp/en/release/201910/005364.html
R&R Description

R & R Updates
IT Shades
Engage & Enable
Japan Airlines Receives 2019 Future Travel Experience Accessibility
Leadership Award
24
Japan Airlines was named the overall winner of the Future Travel Experience Accessibility
Leadership Award 1 in recognition of its extensive efforts to make air travel more accessible for
travelers with additional needs. The event was held at the Future Travel Experience Global Awards
ceremony in Las Vegas. According to FTE, “Ranging from the Japanese Sign Language
Interpretation Service 2 and the introduction of barrier-free speakers to assist travelers with hearing
impairments, to its investment in educating staff in how to support customers who require special
assistance and the enrichment of accessible information across its digital platforms, Japan Airlines
continues to display true leadership in this field.” The JAL Group`s policy on accessibility aims to
realize a society where everyone can enjoy travel, sports and culture. Over time, the carrier has
continually improved accessibility standards in various areas in order for all customers to travel with
peace of mind.
https://press.jal.co.jp/en/release/201910/005378.html
R&R Description

R & R Updates
IT Shades
Engage & Enable
UPS (USA) Receives The Executive Leadership Council’s 2019 Corporate
Award For Support of Black Executives And Diversity & Inclusion
25
UPS has been recognized with the 2019 Corporate Award by The Executive Leadership Council (ELC), the preeminent
membership organization focused on the development of global black leaders. Additionally, ELC has welcomed four UPS
executives into its membership of senior executives: George Brooks, President, Americas Region; Rhonda Clark, President,
Global Buildings and Systems Engineering; Charlene Thomas, Chief Human Resources Officer; and George Willis, President,
U.S. Operations. The ELC is committed to advancing the role and contributions of black executives and preparing the next
generation of corporate leaders through programs, events and philanthropic endeavors. Through this award, ELC has
acknowledged UPS for significant contributions to the advancement of black corporate executives, its support of employees
and diverse suppliers, and its philanthropic commitment to supporting the community. The award was accepted by David
Abney, UPS Chairman and CEO, at the ELC’s Recognition Gala on October 10th in D.C. The induction of UPS’s executives
was also announced during that event. With a service area that spans 220 countries and territories, UPS represents the world
and considers it a business imperative to include the diverse communities it serves. By supporting organizations that focus on
education and empowerment, UPS is helping to foster and advance an inclusive business environment.
R&R Description

IT Shades
Engage & Enable
Customer Success Updates

Customer Success Updates
IT Shades
Engage & Enable
AerCap (Ireland) Delivers a New Boeing 787-9 Dreamliner to Air New
Zealand
26
AerCap Holdings N.V. has announced the delivery of a new Boeing 787-9 Dreamliner on long-term
operating lease to Air New Zealand. This is the first new 787-9 aircraft to deliver to Air New Zealand from
AerCap’s order book with Boeing. AerCap is the world’s largest lessor of the Boeing 787 Dreamliner, with
117 aircraft owned, managed and on order. AerCap is the global leader in aircraft leasing with 1,360 owned,
managed or on order aircraft in its portfolio, as of September 30, 2019. AerCap has one of the most
attractive order books in the industry. AerCap serves approximately 200 customers in approximately 80
countries with comprehensive fleet solutions. AerCap is listed on the New York Stock Exchange (AER) and
has its headquarters in Dublin with offices in Shannon, Los Angeles, Singapore, Amsterdam, Shanghai, Abu
Dhabi, Seattle and Toulouse.
https://www.aercap.com/media/news/aercap-delivers-a-new-boeing-787-9-dreamliner-to-air-new-zealand/
Description

IT Shades
Engage & Enable
Partner Ecosystem Updates

IT Shades
Engage & Enable
ADNOC Adani (India) BASF And Borealis Sign Memorandum Of Understanding
To Further Evaluate Collaboration
27
Abu Dhabi National Oil Company (“ADNOC”), Adani Group (“Adani”), BASF SE (“BASF”) and Borealis AG (“Borealis”) have
signed a Memorandum of Understanding (MoU) to engage in a joint feasibility study to further evaluate a collaboration for the
establishment of a chemical complex in Mundra, Gujarat, India. This is the next step of BASF’s and Adani’s investment plans as
announced in January 2019. With the inclusion of ADNOC and Borealis as potential partners, the parties are examining various
structuring options for the chemical complex that will leverage the technical, financial and operational strengths of each company. The
total investment is estimated to be up to $4 billion. The collaboration includes evaluating a joint world-scale propane dehydrogenation
(PDH) plant to produce propylene based on propane feedstock to be supplied by ADNOC. Propylene will be partially used as feedstock
for a polypropylene (PP) complex, owned by ADNOC and Borealis, based on proprietary state-of-the-art Borealis Borstar® technology.
The PP complex will be the first overseas production joint investment by ADNOC and Borealis as part of a strategic framework with
their current joint venture Borouge. Furthermore, propylene will be the key raw material for the previously announced acrylics value
chain complex comprising glacial acrylic acid (GAA), Oxo-C4 (butanols and 2-ethylhexanol), butyl acrylate (BA) and potentially other
downstream products as part of a joint venture of BASF and Adani in which BASF holds a majority.
https://www.adaniports.com/Newsroom/Media-Releases/ADNOC-Adani-BASF-and-Borealis-sign-Memorandum-of-Understanding-to-further-evaluate-collaboration
Description

IT Shades
Engage & Enable
Air France, KLM and China Eastern announce plans to step up joint venture
cooperation with the addition of Virgin Atlantic
28
Air France, KLM, China Eastern and Virgin Atlantic signed a MOU concerning the extension of the existing joint
venture between Air France, KLM and China Eastern with the addition of Virgin Atlantic, thus providing
customers with an increased choice of flights and itineraries when traveling between Europe and China. The
announcement reaffirms the Air France-KLM Group’s commitment to the Chinese market, having already
implemented an enlarged scope of cooperation with China Eastern in January this year. Scheduled to enter into
force in spring 2020, the cooperation will offer customers an increased number of flights and itineraries between
Europe and China, further facilitated by mutual code-sharing, as well as competitive joint commercial
propositions. The United Kingdom to Shanghai markets and the connecting flight network within China are
expected to be pivotal at a time where China Eastern and Virgin Atlantic services linking London to Shanghai are
part of the mutualized offer. It will open up a range of customer benefits when flying and connecting across
carriers, including the opportunity for customers to earn and redeem miles.
https://www.airfranceklm.com/fr/air-france-klm-and-china-eastern-announce-plans-step-joint-venture-cooperation-addition-virgin
Description

IT Shades
Engage & Enable
Alaska Airlines (USA) partners with Surfline to offer first-ever fare sale
powered by ocean waves
29
Starting, surfers everywhere will have one more reason to wish for bigger waves. That's when Alaska Airlines will
kick-off "Swell Deals," using dynamic data to generate discounts for surfers and sand-lovers alike. Partnering with
global surf forecasting site Surfline, Alaska will discount up to 30% off flights to and from Hawaii based on the height
of forecasted waves around the islands. The bigger the waves, the bigger the discount. Surfline will pull data from 14
different locations monitoring minute-by-minute forecasts around the Hawaiian Islands. The subregions for data
tracking include: Oahu South Shore, Hawaii Kona, Maui South, Kauai South, Kauai North, Maui West, Oahu North
Shore, Oahu Windward Side, Maui North, Hawaii South, Hawaii Hilo, Oahu West Side, Lanai and Molokai. Alaska
Airlines and its regional partners fly 46 million guests a year to more than 115 destinations with an average of 1,200
daily flights across the United States and to Mexico, Canada and Costa Rica. With Alaska and Alaska Global Partners,
guests can earn and redeem miles on flights to more than 900 destinations worldwide. Alaska Airlines ranked "Highest
in Customer Satisfaction Among Traditional Carriers in North America" in the J.D. Power North America Airline
Satisfaction Study for 12 consecutive years from 2008 to 2019.
https://newsroom.alaskaair.com/2019-11-04-Alaska-Airlines-partners-with-Surfline-to-offer-first-ever-fare-sale-powered-by-ocean-waves
Description

IT Shades
Engage & Enable
ANA HOLDINGS (Japan) to Partner with Agility Robotics to Enhance
Avatar Hardware and Increase Connectivity
30
ANA HOLDINGS INC. signed a memorandum of understanding with Agility RoboticsOpens in a new window, a
startup spinoff of Oregon State University. The two companies will be working together to investigate the feasibility of
leveraging Agility Robotics' robot platform to develop a new line of Avatars that is more rugged, resilient and suitable
for outdoor use. A concept robot will be on display at CEATEC 2019Opens in a new window, and ANA HD aims to
conduct outdoor field trials starting in 2020, with the target of releasing a service based on the product in 2021. Agility
Robotics' latest modelOpens in a new window has a humanoid frame and is capable of independently traversing outdoor
terrain. The robot is capable of climbing stairs and selecting its own routes, all while carrying objects. By combining the
research of Agility Robotics with ANA HD's Avatar platform and core technology, ANA HD will enhance the Avatar
capabilities of the robot, allowing it to be controlled from anywhere on the planet. Bringing these two principals together
will result in a wide range of applicationsOpens in a new window in fields such as tourism and entertainment as well as
security and potentially even emergency rescue and response. This collaboration is part of a broader effort by ANA HD
to reach out to partner companies and local governments to create an Avatar social infrastructure worldwide.
https://www.ana.co.jp/group/en/pr/201910/20191015.html
Description

IT Shades
Engage & Enable
American Airlines and Miami HEAT Announce Expanded Partnership
31
Building on their 20-year relationship, American Airlines and the Miami HEAT announced a multiyear partnership for the
airline to serve as the team’s official airline. Additionally, as part of a new NBA program beginning this season allowing
teams to designate international sponsorship rights, American has been named as the HEAT’s first international marketing
partner. While previously sponsors were limited to a 75-mile marketing territory, as an international partner American is one
of the first NBA team partners to utilize the worldwide rights and connect with HEAT fans around the world. The
international program allows teams to include global advertising and marketing rights worldwide; activation at retail
locations globally and rights to post non-game team content on the sponsors’ own digital and social media sites. The
opportunity to celebrate the passion of HEAT fans, both in Miami and internationally, aligns with American’s place as
Miami’s largest international carrier. Additionally, American will be the presenting partner of the HEAT City Edition
uniform campaign. City Edition gave birth to the wildly popular HEAT Vice uniform. Since 2018, the three iterations of the
Vice uniform have sold more than all other franchises combined. American’s partnership with the HEAT is all about helping
Miami sports fans on life’s journey. The agreement provides the ability for American to share their passion for the HEAT
with fellow fans, immersing them in pregame social media, creating gameday experiences and contests that give fans a
chance to win travel experiences on American and showing a strong brand presence during HEAT games.
http://news.aa.com/news/news-details/2019/American-Airlines-and-Miami-HEAT-Announce-Expanded-Partnership-COMM-OTH/default.aspx
Description

IT Shades
Engage & Enable
CMPort (Hong Kong) signed Strategic Cooperation Agreements with CADFUND
and CPDFUND
32
CEO of China Merchants Port Group Company Limited (“CMPort”) attended the Sino-Portuguese investment and
financing Promotion Conference organised by the China Development Bank and has signed Strategic Cooperation
Agreements with China Africa Development Fund (“CADFUND”) and China-Portugal Cooperation Development
Fund (“CPDFUND”). The deputy general manager of CMPort witnessed the signing ceremony. According to the
agreements, the signing parties identified port development, acquisition and infrastructure constructions as the key
fields for the parties to jointly explore project resources, project development plans, and carry out investment
cooperation on mature projects. CMPort will take part in applying major advantages and operational management
experience to assess project opportunities and provide professional technical and management support to other
parties. CADFUND and CPDFUND will make use of their institutional coverage and in-depth understanding on
Africa and Portuguese speaking countries, to give full play to their capital operation capacity and assist the
development and operation of the projects.
http://www.cmport.com.hk/En/news/Detail.aspx?id=10008117
Description

IT Shades
Engage & Enable
Delta TechOps (USA) expanding predictive maintenance capabilities with new
Airbus partnership
33
Building on the foundation of innovative predictive maintenance successes in recent years, Delta is partnering with Airbus to
make aviation maintenance more efficient and more economical for Delta Air Lines and operators worldwide through Delta
TechOps, the maintenance, repair and overhaul provider business of Delta Air Lines. In 2015, Delta TechOps began working
with Airbus to develop its initial predictive program, Prognostic Risk Management (PRM), by co-designing, testing and making
improvement recommendations about some of its key features. In 2018, Delta signed a multi-year agreement with Airbus to use
the Skywise Core Platform and Skywise Predictive Maintenance (SPM) application. As the first major U.S. carrier to invest in
the tool, Delta utilizes Skywise on its A320 and A330 aircraft to track and analyze operations and performance data so it can
assess the failure probabilities of aircraft parts to anticipate maintenance tasks before they're needed. Delta has an internal team
of over 20 employees who leverage the operational know-how and deep engineering skills of more than 10,000 professionals at
Delta TechOps. Delta assures accuracy of the predictions through the bench testing of parts and components for the predicted
fault. With a success rate of over 95 percent for pending failure predictions, Delta’s predictive maintenance program is just
another way Delta is building the world’s most reliable airline. And the proof is in the numbers. In 2010, Delta had more than
5,600 cancelations due to maintenance versus 2018, where Delta logged only 55 maintenance-related cancellations.
https://news.delta.com/delta-techops-expanding-predictive-maintenance-capabilities-new-airbus-partnership
Description

IT Shades
Engage & Enable
Delta TechOps (USA) and Austrian Airlines sign multi-year exclusive engine
maintenance agreement
34
Delta TechOps and Austria's largest carrier, Austrian Airlines, announced the signing of an engine maintenance
agreement at the MRO Europe conference in London. The exclusive agreement covers PW4060 engine maintenance for
up to six years supporting the airline's Boeing 767 fleet. As the maintenance division of Delta Air Lines, Delta TechOps
has numerous years of experience both operating and maintaining PW4000 engines. Delta TechOps will conduct
scheduled full overhaul shop visits. In addition to regularly scheduled maintenance on these engines, Delta TechOps will
support any unscheduled engine work as required. Delta TechOps is the largest airline maintenance, repair and overhaul
provider in North America. Its customers laud its reputation for high quality service. In addition to supplying
maintenance and engineering support for Delta's fleet of more than 900 aircraft, Delta TechOps serves more than 150
other aviation and airline customers around the world. The organization specializes in high-skill work such as engines,
components, hangar and line maintenance. Delta TechOps employs more than 11,000 maintenance professionals and is
one of the world's most-experienced providers with more than 90 years of aviation experience.
https://news.delta.com/delta-techops-and-austrian-airlines-sign-multi-year-exclusive-engine-maintenance-agreement
Description

IT Shades
Engage & Enable
Delta (USA) extends Lakers partnership, launches ‘Showtime Seat Exchange’
program supporting community partners
35
Delta Air Lines and the Los Angeles Lakers have agreed to a long-term partnership extension, solidifying Delta's status as the team's official
and exclusive airline partner. To celebrate the renewed relationship, Delta and the Lakers are launching "Showtime Seat Exchange," a
charitable game-seat-for-plane-seat trade-in opportunity for ticket holders who cannot attend four specific home contests this season.
The new partnership will provide the following core benefits:
• Delta retains its position as the Lakers' official airline with category exclusivity;
• An increased presence on Lakers social and digital channels, via unique and innovative programs such as the Showtime Seat Exchange;
• The customization of courtside seatbacks, to be changed throughout the season, showcasing Delta brand initiatives;
• Continuation of monthly Salute to Troops programming, which honors U.S. Military living and stationed in Southern California by
recognizing them during games and providing honorees tickets to that night's game, a custom Lakers jersey, a challenge coin and the
opportunity to attend practice to meet Lakers players and coaches.
Showtime Seat Exchange is part of Delta's significant commitment to community in the Los Angeles area, where the airline is actively
helping to build a better LA for the future through its $1.86 billion Delta Sky Way project at LAX, its support of dozens of organizations
near and dear to the hearts of Angelenos, and much more. Delta has built a robust hub in LA, with more than 4,500 LA-based employees
powering more than 170 peak-day departures to more than 60 global destinations. In addition to the Lakers, Delta serves as the Official
Airline of STAPLES Center, Los Angeles Kings, and Los Angeles Football Club.
https://news.delta.com/delta-extends-lakers-partnership-launches-showtime-seat-exchange-program-supporting-community
Description

IT Shades
Engage & Enable
Deutsche (Germany) Post DHL Group and Total reinforce their worldwide collaboration
on energy solutions and innovative logistics
36
Deutsche Post DHL Group (DPDHL Group) and Total have signed a Strategic Cooperation Agreement to strengthen
their partnership and contribute to the implementation of their global business ambitions. Thanks to their complementary
geographic presence, the two groups will be able to benefit from new commercial cross-business opportunities, as a
customer and a supplier, respectively. This B2B partnership displays a common desire of the two companies to work
even more closely together on technological and digital challenges and climate issues. Both companies will explore and
develop concrete projects alongside their daily business operations and core expertise, including multi-energy offers,
sustainable mobility, new solutions for fleet management as well as contract logistics, global freight forwarding, added
value supply chain solutions, road freight and express services. Built on a long history of commercial relationships in
more than 100 countries around the world this B2B agreement between the two groups will also leverage their
respective global organizations to implement operational excellence, support sustainable business growth, and shape the
future through innovation.
https://www.dpdhl.com/en/media-relations/press-releases/2019/dpdhl-group-and-total-reinforce-their-worldwide-collaboration-on-energy-solutions-and-innovative-logistics.html
Description

IT Shades
Engage & Enable
DHL (Germany) Resilience360 and Transported Asset Protection Association (TAPA)
partner to improve visibility in supply chain security
37
DHL Resilience360 and TAPA, the leading industry association for supply chain security, are leveraging their respective
strengths to collaborate on cargo crime intelligence. The collaboration will benefit Resilience360 customers and TAPA
members through increased visibility of cargo theft issues, one of the top 10 supply chain risk trends identified in
Resilience360's 2018 Annual Risk Report. Through this partnership, both sides will work together to provide a more holistic
view of cargo security threats in the Europe, Middle East, and Africa (EMEA) region. In addition, TAPA EMEA members
who are also Resilience360 customers will be able to easily view TAPA cargo crime data within the Resilience360 system.
DHL's Resilience360 Supply Chain Risk Management solution provides businesses with the tools to predict, assess and
mitigate the risks of supply chain disruption. TAPA's cargo theft data will complement the visibility provided by
Resilience360 to other supply chain risks impacting customers' manufacturing and transportation networks. Resilience360
will support TAPA's cargo crime benchmarking through the sharing of aggregate cargo theft data. Resilience360 uses
innovative technologies like predictive analytics and machine learning algorithms to obtain near real-time visibility of
global supply chains, identify risks, and proactively manage potential disruptions to operations. The solution currently has
more than 13,000 users worldwide and helps companies facing a broad range of risks, including natural disasters,
cyberattacks, and a rapidly changing regulatory environment.
https://www.dpdhl.com/en/media-relations/press-releases/2019/dhl-resilience360-and-tapa-partner-to-improve-visibility-in-supply-chain-security.html
Description

IT Shades
Engage & Enable
DHL (Germany) partners with Mio for end-to-end visibility and control of
purchase orders
38
DHL International Supply Chain, the supply chain management specialist within DHL Global Forwarding, has developed a purchase
order (PO) management and visibility solution for the Swedish home furnishings retailer Mio. The solution provides Mio more control
over inbound orders from eight countries, thereby reducing detention and demurrage costs while improving intake planning for
distribution centers. DHL has secured a three-year contract to implement and continually optimize the solution. With end-to-end
visibility, Mio will attain better control at destination and improve operational processes. DHL will provide PO management and
visibility for approximately 4,500 TEU shipping containers coming to Sweden from China, Vietnam, Malaysia, India, Bangladesh,
Turkey, Indonesia, and Taiwan. DHL's solution gives Mio more control by allowing exceptions so that orders may be sped up or slowed
down as needed. In addition to managing day-to-day origin and destination operations, DHL International Supply Chain will provide
Mio with a suite of bespoke reports, highlighting areas for improvement. Using these reports, DHL's experts will continually develop
Mio's solution to ensure a smooth and efficient supply chain flow. The PO management and visibility solution enables Mio and its
logistics partners to plan and execute the movement of shipments from the port into Mio's warehousing network via multiple modes.
Visibility extends to all partners with Mio attaining control over intake demands earlier in the process and proactively controlling the
impacts of demurrage and detention. Further projects in the joint development pipeline between DHL and Mio include port
rationalization and CFS conversion projects to reduce overall shipment count and costs.
https://www.dpdhl.com/en/media-relations/press-releases/2019/dhl-partners-with-mio-for-end-to-end-visibility-and-control-of-purchase-orders.html
Description

IT Shades
Engage & Enable
Korean Air (South Korea) Unveils All-New Safety Video Starring Global
K-pop Group SuperM
39
Korean Air unveiled a brand-new safety video in partnership with SM Entertainment, the largest entertainment
company in Korea. On November 4, the new safety video starring SuperM, a global K-pop group, was aired on all
Korean Air flights, starting with KE621, which departed from Incheon at 7:45 am to Manila. In-flight safety videos
are required to present necessary safety information such as luggage storage, items banned during the flight,
electronic device restrictions, no-smoking regulations, seatbelt signs, emergency exits, actions to take when cabin
pressure rises, and how to wear the life jacket. Korean Air expects to deliver essential safety information more
effectively by grabbing passengers’ attention with its new safety video. The safety video features a mix of five music
genres: hip-hop, R&B, electronic, deep house and synth pop. By mixing the various genres into one song, the video
aims to capture the attention of a wide range of passengers. There are several airlines that have introduced witty
safety videos featuring national celebrities. There is also a case of a safety video in a music video form, in which
airline employees appear to explain the safety rules. However, this is the first safety video in music video form that
features influential K-pop artists.
https://www.koreanair.com/global/en/about/news.html#cta-medium=/content/koreanair/global/en/about/news/press_release/2019_11_safetyvideo.html
Description

IT Shades
Engage & Enable
Maersk (Denmark) join forces with industry peers and customers to
develop LEO
40
Maersk and Wallenius Wilhelmsen have teamed up with Copenhagen University and major customers including BMW
Group, H&M Group, Levi Strauss & Co. and Marks & Spencer to form the LEO Coalition, which will explore the
environmental and commercial viability of LEO fuel for shipping. The marine sector has very different fuel requirements
than automotive or aviation. “Shipping requires bespoke low-carbon fuel solutions which can make the leap from the
laboratory to the global shipping fleet. Initiatives such as the LEO Coalition are an important catalyst in this process,”
explains Søren Toft, Maersk Chief Operating Officer. Lignin is a structural bio-polymer which contributes to the rigidity of
plants. Lignin is isolated in large quantities as a byproduct of lignocellulosic ethanol and pulp and paper mills. Currently, it
is often incinerated to produce steam and electricity. Leading companies in many sectors are actively exploring solutions to
reduce emissions along their entire value chains, as part of the global recognition of the importance of sustainably meeting
the world’s demand for goods. This very much includes the transportation and logistics sector which delivers those goods.
Sea transport logistics plays an important role for the BMW Group´s vehicle production and distribution processes all over
the world. As the company fosters sustainability along the entire value chain the participation at the LEO project is a
valuable commitment. Copenhagen University is currently running the laboratory-scale development of this potential
marine fuel. The project aims to move into phase II – testing the fuel on actual vessel engines – in the second quarter of
2020. Following a successful phase II, phase III will begin – the scaling up of LEO fuel production.
https://www.maersk.com/news/articles/2019/10/29/maersk-join-forces-with-industry-peers-and-customers-to-develop-leo
Description

IT Shades
Engage & Enable
Malaysia Airlines And Singapore Airlines Sign Wide-Ranging Partnership
Agreement
41
Malaysia Airlines Berhad (MAB) and Singapore Airlines (SIA) today signed a wide-ranging commercial agreement that
will significantly strengthen the long-standing partnership between the two airline groups. Subject to regulatory
approvals from the relevant competition authorities, the national carriers propose to share revenue on flights between
Singapore and Malaysia, expand codeshare routes, and participate in joint marketing activities to develop tourism. The
new agreement also includes SIA’s subsidiaries SilkAir and Scoot, as well as Firefly, the sister airline of MAB. It
follows the signing of a memorandum of understanding in June 2019, which aimed to provide new customer benefits as
well as new business opportunities. Flights between Singapore and Malaysia will operate under a joint business
arrangement. MAB and SIA intend to coordinate flight schedules to provide customers with more flight choices and
frequencies for passenger convenience. As part of the agreement, the two airline groups also plan to offer joint fare
products, align corporate programmes to enhance the value proposition to customers, and explore tie-ups between their
frequent-flyer programmes. The two airline groups will also expand their codeshare arrangements to include more
destinations on each other’s networks. Today, the airlines codeshare on flights between Singapore and Kuala Lumpur,
Kota Kinabalu, Kuching and Penang.
https://www.singaporeair.com/en_UK/in/media-centre/press-release/article/?q=en_UK/2019/October-December/jr1919-191030
Description

IT Shades
Engage & Enable
Fly the Friendly Galaxy: United Airlines Joins Forces with Star Wars: The Rise of
Skywalker to Offer Customers Unforgettable Star Wars Experiences
42
United Airlines announced that the carrier has teamed up with Star Wars: The Rise of Skywalker – the epic conclusion
of the Skywalker saga, to offer customers and employees alike exciting opportunities in the coming weeks to experience
the Star Wars saga first-hand on the ground, in the air and throughout the airline's galaxy. Customers will begin flying
the friendly galaxy in November when United officially unveils an all-new Star Wars-themed paint design on one of its
Boeing 737-800 aircraft with a re-designed onboard experience to celebrate the movie. The airline will also offer Star
Wars: The Rise of Skywalker-themed amenity kits and launch its latest inflight safety demonstration video featuring
characters from the new film. In addition, the airline will provide once-in-a-lifetime opportunities for MileagePlus
members – including access to attend the US premiere of Star Wars: The Rise of Skywalker – through MileagePlus
Exclusives, the airline's platform that lets MileagePlus members use miles to bid and buy exclusive items and
experiences. United will greet customers with classic Star Wars-themed music during the boarding process and
distribute commemorative pins throughout December in celebration of the movie's premiere. The aircraft's interior will
also feature a special plaque reflecting United's relationship with Star Wars: The Rise of Skywalker and include
headrests affixed with the emblems of the film's dueling factions, the Resistance and the First Order.
https://hub.united.com/2019-10-25-fly-the-friendly-galaxy-united-airlines-joins-forces-with-star-wars-the-rise-of-skywalker-to-offer-customers-unforgettable-star-wars-experiences-2641106450.html
Description

IT Shades
Engage & Enable
United Joins with Marriott International to Offer Industry's First Complimentary
Baggage Delivery Service
43
United Airlines will begin offering Polaris customers on flights between New York/Newark and London Heathrow
complimentary baggage delivery exclusively to five Marriott International properties. Whether they are bound for the
boardroom or Big Ben, this first-of-its-kind service will allow United Polaris customers to start their London journey
the moment they clear customs and drop their bags. The baggage delivery program will be offered to all customers
who hold a ticket in United's Polaris business cabin on the New York/Newark to London Heathrow route, including
upgraded tickets, and who are staying at select Marriott properties including JW Marriott Grosvenor House London,
London Marriott Hotel Canary Wharf, London Marriott Hotel County Hall, Sheraton Grand London Park Lane and
St. Pancras Renaissance Hotel London. Customers can proceed through immigration and customs as normal and
follow signs for the bag drop desk in the arrivals area of London Heathrow, which will be open seven days a week
from 6:00am – 12:00pm. Customers will not need to pre-register for the service. As an added benefit, passengers
who are also members of Marriott Bonvoy, Marriott's travel program, and have booked their hotel stay directly with
Marriott will receive a notification on the Marriott Bonvoy app that their bags have arrived at their hotel.
https://hub.united.com/2019-10-29-united-joins-with-marriott-international-to-offer-industrys-first-complimentary-baggage-delivery-service-2641149672.html
Description

IT Shades
Engage & Enable
UPS (USA) Collaborates With AmerisourceBergen To Transport Medical Products
Via Drone At Multiple U.S. Hospital Systems
44
UPS announced its latest drone logistics partnership with wholesale pharmaceutical distributor AmerisourceBergen, a
leading global healthcare solutions provider. The collaboration will deploy the UPS Flight Forward drone airline to
transport certain pharmaceuticals, supplies and records to qualifying medical campuses served by AmerisourceBergen
across the United States, and then expand its use to other sites of care. This marks a major milestone for unmanned
aviation in the United States. Currently, AmerisourceBergen utilizes courier vehicles to transport the majority of medical
products from its distribution centers to health systems, community practices, independent pharmacies and alternative
care settings. The addition of drone transportation provides an option for aerial delivery via UPS Flight Forward drone
services enabling the ability to avoid roadway delays, increase medical distribution efficiency, lower costs and improve
the patient experience with potentially life-saving benefits. AmerisourceBergen operates distribution services that rely
on prompt daily deliveries to ensure that crucial medications efficiently and reliably reach their destination every day.
More than 1,500 pharmaceutical manufacturers and tens of thousands of healthcare providers rely on
AmerisourceBergen to help patients access the medications they need, when they need them. The company distributes
medicines to 95 percent of hospitals across the country through a network of 27 distribution centers.
Description

IT Shades
Engage & Enable
UPS (USA) And Stamps.com Bring New Shipping Solutions To E-Commerce Sellers
45
UPS unveiled a new collaboration with Stamps.com (NASDAQ:STMP) to provide their customer base of more than
740,000 access to specially discounted UPS® shipping rates. Stamps.com customers will have seamless UPS
connectivity for e-commerce fully integrated within their familiar Stamps.com platforms. Stamps.com offers a portfolio
of Internet shipping software solutions under the brand names ShipStation, ShippingEasy, ShipWorks, Stamps.com and
Endicia. These solutions help small and medium-sized e-commerce businesses run their shipping operations more
smoothly and successfully. This new collaboration with UPS will make UPS shipping services available to
Stamps.com’s customers at attractive discounts of up to 55 percent off daily rates, including various waived surcharges.
This collaboration is one of the increasing number of strategic alliances and agreements UPS has added to make
industry-leading logistics services more broadly available, as part of its newly unveiled strategy called the UPS Digital
Access Program (DAP). The DAP helps e-commerce platforms provide a comprehensive suite of order management,
fulfillment and delivery services to simplify the complexity of logistics. Through various platforms, small and
medium-sized businesses everywhere will have access to a broader range of delivery options, visibility, integration and
returns solutions to empower their ecommerce and online business.
Description

IT Shades
Engage & Enable
UPS (USA) Flight Forward, CVS Pharmacy To Develop Drone Delivery Applications
46
UPS subsidiary UPS Flight Forward Inc. (UPSFF) and CVS Health Corporation subsidiary CVS Pharmacy, Inc.
announced they have agreed to develop a variety of drone delivery use cases, including business-to-consumer operating
models. The program will include delivery of prescriptions and retail products to the homes of CVS Pharmacy
customers from its retail stores, in addition to other potential use cases from its other business units. UPSFF is the only
company approved to operate a Drone Airline by the FAA under a Part 135 Standard approval granted on September 27,
2019. UPS Flight Forward, which already delivers medical samples by drone at WakeMed Hospital in Raleigh, NC, is
rapidly building out its ground and air infrastructure to meet the needs of a diverse customer base. UPS Flight Forward
plans to deliver packages to consumers at their homes in the near future. UPS Flight Forward announced this month that
it has received the U.S. government’s first full Part 135 Standard certification to operate a drone airline. The certification
is the highest level the U.S. Federal Aviation Administration (FAA) grants a drone delivery company. It permits the
company to fly as many drones supported by as many operators as necessary to meet customer demand. The company
has completed more than 1500 revenue-generating drone deliveries at the WakeMed campus since March 2019. UPS
Flight Forward plans, in the future, to transport other items in many industries, and future tests together with CVS
represent the first foray into retail business expansion for the UPS subsidiary.
Description

IT Shades
Engage & Enable
UPS (USA) Strategy Transforms E-Commerce Through Alliances And Agreements
47
UPS unveiled its strategy to make industry-leading logistics services more broadly available through a series of
strategic alliances and agreements called the UPS Digital Access Program. As the retail industry continues to
transform, UPS has prioritized e-commerce growth by enhancing its network and services to enable faster deliveries,
enhanced visibility and a broader range of delivery options. With the UPS Digital Access Program, UPS is
establishing preferred relationships with leading digital platforms to enhance various aspects of the e-commerce
value stream. These platforms seamlessly provide discounted UPS shipping rates and other shipping and logistics
solutions to their merchant customers. Online business-to-business and business-to-consumer transaction growth
shows no signs of abating. eMarketer estimates global e-commerce gross merchandise value will grow from $3.5
trillion today to $6.5 trillion by 2023. This has a tremendous impact on the shipping industry due to package volume
growth while driving the digitization of the entire e-commerce value stream, from inventory procurement to order
management, delivery and returns. The UPS Digital Access Program helps e-commerce platforms provide a
comprehensive suite of order management, fulfilment and delivery services to simplify logistics complexity. This
gives SMBs the opportunity to provide the same high-quality customer experience as large e-commerce companies.
Description

IT Shades
Engage & Enable
Miscellaneous Updates

IT Shades
Engage & Enable
FedEx (USA) Cross Border Expands Global E-Commerce Business with
Three New Facilities
48
FedEx Cross Border, a subsidiary of FedEx Corp., announced the expansion of its global e-commerce
business to new locations in Saddle Brook, NJ, (U.S.), Fontana, CA, (U.S.) and Venlo (The
Netherlands). The new locations give business-to-consumer merchants convenient and cost-effective
transportation solutions to access shoppers globally. The benefits include flexible delivery options,
end-to-end tracking, commercial and postal import clearance options and a portfolio of final mile
delivery solutions. In addition to transportation, FedEx Cross Border offers technology solutions. In the
U.S., this technology integrates payment methods, currency conversion, information related to
regulatory compliance, and payment fraud protection – among other solutions – into websites and
platforms. The expansion comes after the acquisition of P2P Mailing Limited, a leading provider of
global e-commerce solutions, in the UK last year.
https://about.van.fedex.com/newsroom/fedex-cross-border-expands-global-e-commerce-business-with-three-new-facilities/
Description

IT Shades
Engage & Enable
Kuehne + Nagel (Switzerland) expands its pharma hub in Belgium
49
Kuehne + Nagel has inaugurated its enlarged pharma distribution centre in Geel, making it one of the largest
within the global KN PharmaChain network. By offering standardised, reliable and compliant end-to-end
logistics solutions, the new facility plays an important role for Kuehne + Nagel’s customers in search of
pharma & healthcare supply chain solutions to support their own strategic growth plans. The new facility offers
multi-modal, temperature-controlled forwarding and warehousing services and is fully GxP compliant and
certified. KN PharmaChain encompasses a global network of more than 220 operations, 600,000 m² of industry
dedicated warehousing space and a team of specially-trained operators. The Geel hub is centrally located in
close proximity to the Brussels and Liège airports and with fast connections to the other 15 main EuropeanKN
PharmaChain locations. The facility covers a total area of 22,000 m² (plus another 10,000 m² of extension
space) and has two cold chambers to handle varying temperature requirements. In addition to the Geel pharma
hub, Kuehne + Nagel is currently investing in a 15,000 m² airside pharma facility at the Brussels cargo airport
(BruCargo), due to open in the second half of 2020.
https://newsroom.kuehne-nagel.com/kuehne--nagel-expands-its-pharma-hub-in-belgium/
Description

I-Bytes Travel & Transportation Industry

I-Bytes Travel & Transportation Industry

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to I-Bytes Travel & Transportation Industry

Similar to I-Bytes Travel & Transportation Industry (20)

More from EGBG Services

More from EGBG Services (20)

Recently uploaded

Recently uploaded (20)

I-Bytes Travel & Transportation Industry