I-Bytes Travel & Transportation Industry

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I-Bytes
Travel & Transportation
December Edition 2019
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Table of Contents
1. Financial, M & A Updates...................................................................................................................................1
2. Solution Updates..................................................................................................................................................9
3. Rewards and Recognition Updates..................................................................................................................14
4. Customer Success Updates................................................................................................................................31
5. Partnership Ecosystem Updates.......................................................................................................................34
6. Miscellaneous Updates.......................................................................................................................................56
7. Event Updates.....................................................................................................................................................58

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Financial, M & A Updates
Travel & Transportation Industry

Financial, M&A Updates
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Adani Ports (India) And Logistics Announces H1FY20 Result
• Adani Ports and SEZ ltd., continues to handle record cargo. In H1 FY20 cargo throughput was
109 MMT a year on year growth of 9%. Ports across all the three regions registered strong
growth. Dhamra the eastern port of APSEZ registered a growth of 46%, Kattupalli the southern
port registered a growth of 17%. The western ports of Hazira grew by 7% and Mundra grew by
5%.
• Total Revenue on a year on year basis grew by 12 % from Rs.5,019 cr. in H1 FY19 to Rs.5,616
cr. in H1 FY20. This is primarily on account of port revenue increasing by 13% and revenue from
logistic operations increasing by 43%.
• Increased cargo volume and ability to maintain realization enabled core EBITDA to grow by
10% from Rs.3,292 cr. in H1FY19 to Rs.3,634 cr., in H1 FY20. EBITDA margins were at 65%
in H1 FY20 compared to 66% in H1 FY19.
• Profit before Tax increased by 31% from Rs.1,722 cr. in H1 FY19 to Rs.2,248 cr. in H1 FY20.
Similarly, Profit after Tax increased by 58% from Rs.1,296 cr. in H1 FY19 to Rs.2,055 cr. in H1
FY20.
• EPS for H1 FY20 was Rs.10.03.
• APSEZ successfully completed its first buyback of 3.92 cr. equity shares at an offer price of
Rs.500 per share. This payout was in addition to the 10% dividend paid to investors for FY 19.
Thus, the total payout to shareholders for FY19 was 50% compared to 11% in FY 18.
Executive Commentary
Chief Executive Officer and Whole Time Director of APSEZ said “APSEZ continues to gain
market share due to strategy of having multi commodity ports across key locations. Our
market share in H1 FY20 has increased by 100 bps to 22% of all India cargo volume and to
35% of all India container volume.Though Q2 of FY20 was subdued container volume
continues to be strong. We expect H2FY20 to be better and confident of achieving 224-228
MMT of cargo throughput in FY20.With the recent cut in Repo rate, corporate tax reduction
and resolve of the Government to accelerate economic growth, we expect economy to revive
from Q1FY21. With our pan India presence and ability to handle all types of cargo at all our
ports, we are best placed to capture the revival in Indian economy and are confident of
achieving 10 to 12% CAGR cargo volume growth for the next few years.Automation and
use of technology to handle cargo, sweating of enhanced capacity and better cargo mix will
continue to drive margin expansion. We believe sustainable development as a core value for
our business future proofing. Protecting our environment, creating and maintaining safe
operating environment and adopting best corporate practices will continue to be our focus
areas”.
1
Key Financial Highlights

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AerCap Holdings (Ireland) N.V. Reports Financial Results for the Third
Quarter 2019 and Announces New Share Repurchase Program
• Net income was $270.3 million, compared with $263.4 million for the same period in 2018. Diluted earnings per share was $2.01,
compared with $1.79 for the same period in 2018.
• The increase in net income was primarily driven by higher lease rents resulting from an increase in average lease assets due to the
delivery of new technology aircraft from July 2018 through September 2019, as well as higher net gain on sale of assets.
• Diluted earnings per share increased 12%, driven by the same factors as net income and the repurchase of 14.7 million shares from
July 2018 through September 2019.
• Basic lease rents were $1,066.6 million for the third quarter of 2019, compared with $1,038.5 million for the same period in 2018. The
increase was primarily due to a $2.4 billion increase in average lease assets.
• Maintenance rents and other receipts were $72.6 million for the third quarter of 2019, compared with $93.9 million for the same period
in 2018. The decrease was primarily due to lower maintenance revenue recognized as a result of lease terminations.
• Net gain on sale of assets for the third quarter of 2019 was $40.5 million, relating to 19 aircraft sold for $561.3 million, compared with
$20.0 million for the same period in 2018, relating to 13 aircraft sold for $187.5 million. The increase was primarily due to the volume
and composition of asset sales.
• Interest expense excluding mark-to-market of interest rate caps of $3.4 million was $308.9 million for the third quarter of 2019,
compared with $297.0 million for the same period in 2018. Our average cost of debt was 4.2% for the third quarter of 2019, compared
with 4.1% for the same period in 2018. Our average cost of debt includes debt issuance costs, upfront fees, undrawn fees, commitment
fees and original issuance discount fees of approximately 0.3%.
• Leasing expenses were $44.1 million for the third quarter of 2019, compared with $84.8 million for the same period in 2018. The
decrease was primarily due to a decrease in maintenance rights expense as a result of lower maintenance activity during the period and
the lower maintenance rights asset balance as well as a decrease in other leasing expenses recognized as a result of lease terminations.
Asset impairment charges were $31.2 million for the third quarter of 2019, compared to $12.8 million recorded for the same period in
2018. Asset impairment charges recorded in the third quarter of 2019 primarily related to lease terminations and were partially offset
by related maintenance revenue recognized upon termination.
CEO of AerCap, commented: “We are very pleased to report another quarter of strong results. During the third quarter of 2019
we generated earnings per share of $2.01 and net income of $270 million. The 108 aircraft transactions executed this quarter
demonstrate the scale and reach of the AerCap platform. Our earnings consistency and the discipline we have shown in managing
our business are reflected in S&P’s recent upgrade of AerCap to BBB, another important milestone in our continuing upward
ratings trajectory.”
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Aeroflot (Russia) announces 9M 2019 IFRS financial results
• Since 2019, as per the requirements of the new IFRS 16 Leases standard, the Group’s results for the year-ago period are presented to reflect the impact of
the new standard.
• In 9M 2019, Aeroflot Group’s revenue increased by 12.4% year-on-year to RUB 523,983 million.
• Revenue from scheduled passenger flights increased by 13.6% year-on-year to RUB 431,181 million, due to an increase in passenger traffic and the
additional impact of rising yields. Revenue from charter flights increased by 0.9% to RUB 30,853 million.
• Cargo revenue rose by 6.0% to RUB 13,613 million year-on-year as cargo and mail volumes grew by 4.6%.
• Other revenue increased by 11.0% year-on-year to RUB 48,336 million due to a rise in FX-denominated revenues from agreements with other airlines and
a rise in revenues from the frequent flyer programme.
• In 9M 2019, operating costs increased by 15.8% to RUB 462,288 million, primarily due to an increase in operations supported by a growth in capacities
of 12.4% year-on-year.
• Aircraft fuel costs increased by 10.3% year-on-year to RUB 145,569 million. This was mainly due to the Group’s operational development and an increase
in carrying capacity.
• Excluding fuel costs, operating costs increased by 18.4% year-on-year to RUB 316,719 million.
• Expenses related to aircraft servicing and passenger service amounted to RUB 96,893 million, a 20.7% increase year-on-year, due primarily to the growth
of passenger traffic and increased airport fares in domestic airports.
• Amortisation and customs tariffs increased by 21.6% year-on-year to RUB 79,980 million. This increase was due to the expansion of the Group’s fleet over
a 12-month period. Following the introduction of the IFRS 16 standard, depreciation expenses have become more significant as they affect all aircraft on the
Company’s balance sheet.
• Staff costs increased by 9.9% year-on-year to RUB 66,859 million, mainly due to an increase in the number of flight crew to support the Group’s growth.
• Expenses related to aircraft maintenance increased by 44.6% year-on-year to RUB 23,942 million. These expenses were affected by an increase in aircraft
servicing, which in turn was due to an increase in flight hours and the depreciation of the ruble, as well as to maintaining product quality.
• Selling, general and administrative expenses (SG&A) increased by 13.2% year-on-year to RUB 22,481 million due primarily to growth of the business.
The Group continues to maintain strict control of non-operating expenses.
• Lease expenses amounted to RUB 5,758 million. These include expenses associated with short-term leases, variable lease payments and lease of low-value
assets, which under the IFRS 16 standard are not recognised as the Group’s liabilities and assets.
• Other expenses increased by 4.7% year-on-year and amounted to RUB 20,806 million.
• As a result of these factors, EBITDA totalled RUB 141,675 million while EBITDA margin was 27.0 %.
PJSC Aeroflot Deputy CEO for Commerce and Finance, said:“The results of the third quarter – the high summer season – were positive for Aeroflot
Group. The Group posted a net profit of RUB 29.1 billion for the quarter, and as a result generated a positive result of RUB 20.3 billion for the first
nine months of 2019.These results were achieved through the development of our revenue and expense management initiatives, launching new
services to improve passenger comfort and maintaining strict cost control. Along with simple decisions on the budgeting and financial control front,
we implemented a number of initiatives to increase internal efficiency, including negotiations with partners to agree on more favourable financial
terms. In 9M and 3Q 2019, CASK saw a slight increase of 3.0% and 1.2%, respectively.The 9M results should be considered in the context of external
factors, including market trends during the first half of the year. The year began with consistently high fuel prices and FX pressures on the non-RUB
component of our expenses, which contributed for our moderate results in the first half of 2019.While there have been no sharp jumps during 2019,
fuel costs remained significantly above the historical average. Given passengers’ limited purchasing power, this put additional pressure on the
Company’s financial results. In addition, in the second quarter, the closure of Pakistan's airspace led to additional fuel costs as flight times to
destinations in Thailand, India and Vietnam increased.”
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CP to acquire Central Maine & Quebec Railway from FTAI
Canadian Pacific and Fortress Transportation and Infrastructure
Investors LLCannounced they have entered into a definitive agreement
whereby CP will acquire the Central Maine & Quebec Railway
("CMQ"). CMQ owns 481 miles (774 kilometres) of rail lines primarily
in Quebec and Maine. The end-to-end transaction will provide CP
customers with seamless, safe and efficient access to ports at Searsport,
Maine and to Saint John, New Brunswick, via Eastern Maine Railway
Company (EMRY) and New Brunswick Southern Railway (NBSR),
thereby preserving and enhancing competition.As part of the transaction,
FTAI will retain ownership of Katahdin Railcar Services (KRS), a tank
car cleaning and repair facility, and the contract to operate at a 12-mile
branch line at FTAI's Long Ridge Energy Terminal in Monroe County,
Ohio. FTAI intends to continue to develop and grow both the KRS and
Long Ridge branch line businesses.
"This strategic acquisition gives CP a true coast-to-coast network
across Canada and an increased presence in the eastern U.S.," said CP
President and CEO. "With additional port access, more dots on the
map, and our proven precision scheduled railroading operating model
we are confident this transaction will bring benefits to all
stakeholders moving forward."
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DP World (UAE) Acquires Leading Marine Logistics Provider
Unifeeder, a 100% owned subsidiary of DP World PLC, has announced the acquisition of a 77% stake
in the Feedertech Group. The deal, which is expected to close in Q1/2020, is the latest step in DP
World’s vision to build end-to-end logistics capability to serve the needs of shipping lines and cargo
owners. The acquisition of Feedertech will expand the company’s feedering and short-sea product
offering to multiple geographies. Established in 2003 and based in Singapore, Feedertech operates two
businesses; Feedertech, which is an independent feedering service, and Perma, a regional shortsea
network. Both operate in the same market and connect the fast-growing trade route of Asia to the
Middle East via the Indian Subcontinent. Feedertech group calls at 50 ports, generating a combined
revenue of around $200 million from a diverse customer mix and transporting more than 600k TEUs
annually. Acquired by DP World in 2018, Unifeeder, is an integrated logistics company with the
largest and best-connected feeder and growing shortsea network in Northern Europe with connectivity
to approximately 100 ports. Through Feedertech and Perma, Unifeeder will have the capability to
offer feedering and regional shortsea connectivity in Northern Europe, the Mediterranean, North
Africa and now Asia and the Indian Subcontinent. DP World aims to preserve the common-user
independent platform, while increasing efficiency to offer a more complete logistics solution to all its
customers. DP World’s strategic objective was to create additional value by using Unifeeder’s
management expertise to replicate the asset-light model in other regions. The Feedertech Group
transaction is the first stage of this ongoing value creation process.
Group Chairman and CEO, DP World, said: “The acquisition of a stake in the Feedertech Group
is another strategic step in our vision to build an end-to-end logistics capability and offer an
integrated service suite that also engages end-customers and traders across the while optimising
operations. Feedertech has a strong reputation as a reliable and independent feeder and regional
shortsea operator, and we are delighted to add this important asset to our expanding
portfolio.Furthermore, it offers us exposure to the fast-growing coastal shortsea trade in the
Indian Subcontinent, which is highly complementary to our existing India logistics strategy. The
next and imminent stage of this development will be to launch a dedicated and efficient
India-Gulf region service, which is an important route for our customers.”
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Ferrovial(Spain) sells 65% of Ausol to Meridiam, generating a
capital gain of 473 million euro
Ferrovial, through Cintra, has completed the sale of 65% of Ausol I and Ausol II toll roads, in Malaga, to French infrastructure fund
Meridiam. The deal, announced on 14 June, finally amounted to 451 million euro due to the accrued interest under the agreement. It provides
Ferrovial with a capital gain of 473 million euro and enables it to deconsolidate the project’s gross debt to third parties, amounting to 611
million euro 531 million euro of net debt). Following this transaction, Ferrovial owns 15% of both concessions, on which it retains a put
option and has granted Meridiam a call option. Closure of the transaction was subject to obtaining the necessary official approvals. The sale
of this stake in Ausol is part of Ferrovial’s asset rotation strategy. To date, Cintra owned 80% of the toll roads, which were awarded in 1996
and 1999, respectively. Ausol I opened to traffic in 1999 and its concession expires in 2046; the Ausol II concession, which became
operational in 2002, expires in 2054. Together they make up a 105-kilometer road linking Malaga and Guadiaro, in southern Spain. Ferrovial,
through subsidiary Cintra, is one of the world’s leading private sector developers of transport infrastructure, in terms of the number of
projects and the volume of investment. It currently manages over 1,468 kilometers of toll roads in 24 concessions in Canada, the US, Europe,
Australia and Colombia. It is also shareholder of the concessionaire for 407 ETR, in Ontario, Canada, with a 43.23% stake.
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Kuehne + Nagel (Switzerland) acquires in the Netherlands and Belgium to
expand its overland network
Kuehne + Nagel announces the acquisition of the overland and logistics activities
of Rotra, a company headquartered in the Netherlands with approximately 800
employees and a yearly net revenue of above EUR 100 million.Following the
recent takeover of the Jöbstl Group in Austria, this acquisition is another strategic
step for Kuehne + Nagel in expanding its leading European overland network
with strong positions in all major markets.Rotra is a family-owned company that
stands for excellent customer service, reliability and flexibility – values that are
also central to Kuehne + Nagel. The company operates a fleet of over 200 trucks,
providing Europe-wide overland transportation as well as contract logistics
services for Dutch, Belgian and international customers. It manages cross dock
facilities in the Netherlands and in Belgium.Kuehne + Nagel will acquire the
overland and logistics activities of Rotra. The seafreight and airfreight as well as
the container terminal activities will remain with the current owners. The
acquisition is subject to customary closing conditions, including merger clearance
by the competent competition authorities.
“Rotra is a leading and well-rooted player in the Netherlands and in Belgium
– two of the centres of gravity for logistics in Europe,” says Member of the
Management Board of Kuehne + Nagel International AG, responsible for
Overland. “Their activities strategically complement Kuehne + Nagel’s
existing network all over Europe; to the benefit of our local and international
customers who will have access to our expanded service portfolio in this
region.”
Description
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Royal Mail plc (UK) results for the half year ended 29 September
2019
• Group revenue up 5.1 per cent. UKPIL revenue up 1.8 per cent, our best performance for 5 years. GLS revenue up 14.1 per
cent, including acquisitions.
• Reported operating profit of £61 million, up £65 million due to lower costs relating to specific items.
• Adjusted Group operating profit of £165 million, down 13.2 per cent, primarily due to a decline in UKPIL profitability.
• Adjusted Group operating profit margin down 70 basis points to 3.2 per cent, driven by UKPIL profitability, as expected.
• In-year trading cash inflow of £152 million.
• Net debt increased to £1,372 million, mainly due to adoption of IFRS 16.
• The Board has declared an interim dividend of 7.5 pence per share, in line with new dividend policy.
• Parcel revenue up 5.6 per cent, more than offsetting letter revenue decline of 1.4 per cent.
• UK parcels business performing well. Volumes up 5 per cent. Domestic account (excluding Amazon) (up 7 per cent) and
Tracked 24®/48® and Tracked Returns® (up 20 per cent) delivering good growth.
• Total letter revenue down 1.4 per cent, following appropriate pricing actions and benefit of European parliamentary election.
• Addressed letter volumes down 5 per cent. Excluding European parliamentary election mailings, addressed letter volumes
declined by 8 per cent. This is outside our forecast range of 5-7 per cent decline for 2019-20, due to weaker GDP, GDPR and
business uncertainty.
• Exceeded our regulatory Quality of Service targets for the first half. Delivered 93.3 per cent of First Class mail on the next
working day; 98.8 per cent of Second Class mail within three working days.
• A 2.2 per cent provement in productivity (full year target: over 2 per cent); hours in operation reduced by 1.7 per cent. £86
million of costs avoided.
• Total adjusted operating costs increased by 2.9 per cent; the largest contributing factor being people cost pressures (including
frontline staff and managers’ overall compensation) which were not fully offset by productivity gains.
• Adjusted operating profit of £75 million. Adjusted operating profit margin down 110 basis points to 2.1 per cent.
Group Chief Executive Officer commented: “Our profitability performance is in line with our expectations for the half
year, despite considerable UK economic and political uncertainty. Group revenue was up 5.1 per cent, including our best
UK revenue performance in 5 years. UK parcel revenue growth more than offset letter revenue declines. GLS revenue,
up 14.1 per cent including acquisitions, underlines the strength of our international operations. We continue to expect to
deliver adjusted Group operating profit of between £300-340 million (before IFRS 16) in 2019-20, in line with guidance.
The business has delivered good in-year trading cash flow, supporting our new dividend policy. As a result, the Board has
declared an interim dividend of 7.5 pence per share.
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Solutions Updates

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Solution Updates
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All-New Air Canada App Features Intuitive Design, Faster Experience
and Additional Features
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Solution Description
Air Canada has launched a next generation Air Canada mobile app, now available for download on iOS and Android. Designed with customers at the center, the new app
features an intuitive layout supported by the latest technologies, to deliver faster, more reliable performance.From booking to boarding with one hand, the Air Canada mobile
app is the ultimate travel assistant. It was developed after extensive consultation with customers and employees around the world, including the more than 18,000 flyers who
participated in the Beta program. Among its many features, in a first for a Canadian airline, the new app will display interactive airport maps of Toronto Pearson International
Airport, Montreal Trudeau International Airport, and Vancouver International Airport. These detailed indoor maps will guide customers through flight connections, and help
customers find gates, restaurants, restrooms, and the closest Air Canada lounge, along with estimated walking times. Other notable features include real-time upgrade/standby
lists, inbound flight tracking, downloadable boarding passes and automatic flight notifications. The app also supports Aeroplan profile sign-in with expedited ticket purchase
and check-in. Updates to the app will rollout regularly, including releases that will work seamlessly with Aeroplan loyalty accounts, among other improvements.Air Canada is
Canada's largest domestic and international airline serving nearly 220 airports on six continents. Canada's flag carrier is among the 20 largest airlines in the world and in 2018
served nearly 51 million customers. Air Canada provides scheduled passenger service directly to 62 airports in Canada, 53 in the United States and 101 in Europe, the Middle
East, Africa, Asia, Australia, the Caribbean, Mexico, Central America and South America. Air Canada is a founding member of Star Alliance, the world's most comprehensive
air transportation network serving 1,250 airports in 195 countries. Air Canada is the only international network carrier in North America to receive a Four-Star ranking according
to independent U.K. research firm Skytrax, which also named Air Canada the 2019 Best Airline in North America.

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Solution Updates
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ANA (Japan) Introduces Alipay Compatibility in China
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All Nippon Airways (ANA), Japan's largest and 5-Star airline for seven consecutive years, is giving passengers flying to or from select
Chinese airports the option to accept compensation for canceled and delayed flights via AlipayOpens in a new window. This decision to
increase options for passengers reflects ANA's commitment to be at the cutting edge of technological innovation. Alipay, a China-based
third-party mobile and online payment platform, is one of the world's leading digital payment platforms, with more than 1.2 billion
registered users worldwide. ANA has added Alipay as an option for compensation when there are complications with a flight, such as
cancellations or delays due to weather constraints. While cash payments will still be an option, ANA hopes to streamline the process by
adding Alipay.Starting on Nov. 26, 2019, Alipay will be an option for passengers who have a bank account in China and are flying to or
from Beijing Capital International Airport, Shanghai Pudong International Airport and Shanghai Hongqiao International Airport on ANA
Group international flights. To receive payment, eligible passengers can open their Alipay App and scan a QR code provided by ANA.
Once the QR code is scanned, passengers can scan their boarding pass information to receive their reimbursement.Providing a convenient
and comfortable travel experience will always be a key priority for ANA. This new compensation option is a way for ANA to continue
improving the travel experience for its passengers.

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Solution Updates
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DHL (Germany) & Hewlett Packard Enterprise take aim at invoice pro-
cess improvement
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DHL Global Forwarding, the air and ocean freight specialist of Deutsche Post DHL Group, and Hewlett Packard Enterprise (HPE)
have worked to deploy a blockchain solution supporting logistics payment processing. Based upon smart contracts and blockchain
technology, this solution offers a more robust alternative to back-end processes which are often error-prone and tedious. DHL
believes blockchain has significant potential in this area and (by deploying a solution in conjunction with a major customer) intends
to take a leading position in the application of this technology. The growing number of digital solutions and services deployed by
DHL Global Forwarding is fully in line with Deutsche Post DHL Group's recently presented new corporate "Strategy 2025 -
Delivering excellence in a digital world".Live since July 1, this Minimum Viable Product (MVP) solution links multiple entities of
HPE and DHL Global Forwarding for one-off order management. One-offs are defined as requests for shipments that can be
supported by the DHL network, but that are not part of the standard contract. The MVP aims to address some of the pain points in the
approval process by making use of the inherent functionality of a distributed ledger. It simplifies the approval process and clearly
identifies the shipment quotes that are approved (by whom, and when) - all in immutable records.

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Japan Airlines Launches Switchfly's Packaging Solution ahead of 2020
Summer Olympics in Tokyo to Serve Tourists Traveling to Japan
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JAL Group subsidiary, JALPAK Co., Ltd., and Switchfly, a leading travel technology platform from San Francisco, have jointly launched a web-based
Dynamic Package reservation system for customers in USA and Canada in October 2019 to power its vacation package bundling of flights, accommodations,
transportation, and activities products, including those catering specifically to tourists visiting Japan during the Tokyo 2020 Olympics next July. Package
offering has already been launched in Australia, Singapore, and Thailand. However, the introduction of Switchfly’s platform in USA and Canada, along with
upcoming 8 additional markets by March 2020, will boost tourism to Japan providing inbound travelers with a complete one-stop travel shopping experience
for planning and booking their trip. For example, travelers booking flights to Japan can easily add a hotel reservation with accompanying ground
transportation and offers on local tours and activities. JAL customers will enjoy a world-class online experience with the most relevant and unique travel
products for their journey, all delivered seamlessly through the airline’s own website. JAL will have the advanced functionality to promote dynamic packages
to customers of all market segments, no matter their destination. These features allow the airline to maximize marketing spend ROI, strengthen customer
loyalty, and gain valuable customer insights by owning their customer.Founded in 1951 and became the first international airline in Japan. A member of the
oneworld® alliance, the airline now reaches 405 airports in 66 countries and regions together with its codeshare partners with a modern fleet of 234 aircraft.
Awarded as one of the most punctual major international airlines and a certified 5-Star Airline by Skytrax, JAL is committed to providing customers with the
highest levels of flight safety and quality in every aspect of its service, and aims to become one of the most preferred and valued airlines in the world.

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Maersk (Denmark) launches new visibility tool “Captain Peter”
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Maersk has released its revamped Remote Container Management (RCM) platform featuring the virtual assistant Captain
Peter. Since its launch to customers in September 2017, over 3,600 companies have signed up for RCM and the
transparency on information from the over 380,000 refrigerated containers of the combined fleet of Maersk and Hamburg
Süd it provides.Captain Peter keeps an eye on the container’s temperature, humidity, and CO2 levels, and notifies the
customer if something needs attention. The data is now cloud-based for increased agility and can be easily shared as well
as configured to the customer’s specific needs. Wiskerke has been one of the key customers involved in the development
of Captain Peter. When it comes to tracking their reefer shipments, the visibility offered makes the tool a clear winner for
the company.Maersk plans to continue the dialogue with customers and add even more advanced features to the new reefer
platform going forward, delivering value to the customers’ businesses through digital innovation.A.P. Moller - Maersk is
an integrated container logistics company working to connect and simplify its customers’ supply chains. As the global
leader in shipping services, the company operates in 130 countries and employs roughly 76,000 people.

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Rewards & Recognition Updates

R & R Updates
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Aeroflot (Russia) ranks No 1 by punctuality among world’s 20 largest
airlines in October
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Aeroflot ranks first by punctuality in October 2019 among world’s top 20 airlines, according to OAG, UK’s major provider of global travel data and insight. As
revealed by monthly OAG On-Time Performance Report, in October 2019, Aeroflot operated 89.8% of its flights on schedule. This result makes the Russian airline
the punctuality leader among Europe’s carriers operating over 30 thousand flights monthly. Aeroflot outperformed its key competitors improving its September
OTP result by 0.6 p.p. Earlier, Aeroflot received five-star punctuality rating from OAG, becoming the only Russian and the largest European airline by passenger
traffic to receive the highest score. Aeroflot made it to the only 10% of On-Time Performance Star Ratings to receive the highest five-star rating. Aeroflot has been
constantly improving its punctuality result through a host of effective measures. These included strict implementation of boarding regulations. Future plans include
innovations based on the latest digital technologies, such as biometric controls, that will significantly accelerate pre-flight airport procedures for
passengers.Aeroflot is Russia’s flagship carrier and a proud member of the SkyTeam global airline alliance. Aeroflot serves 149 destinations in 53 countries.
Aeroflot’s 249-strong fleet is the youngest of any airline worldwide that operates more than 100 aircraft. In 2018, Aeroflot carried 35.8 million passengers (55.7
million passengers as Aeroflot Group including subsidiaries).Aeroflot holds 4-Star Airline status from Skytrax and was named Best Airline in Eastern Europe for
the eighth time at the 2019 Skytrax World Airline Awards. Aeroflot has also been awarded a five-star global airline rating by US aviation association APEX.
Aeroflot is the world’s strongest airline brand according to leading brand strategy consultancy Brand Finance.
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Aeroflot (Russia) wins several Annual Report nominations at the XXII
Annual Report Competition, receives top ranking in Extel Survey
15
PJSC Aeroflot (Moscow Exchange ticker: AFLT) won the Best Investor Relations Team, Small Cap company nomination, according to the results of the
annual global Extel investor survey that focused on Russian companies. For the third year in a row, Aeroflot’s annual report has been recognized as The Best
Annual Report among companies with market cap between RUB 40–200 billion. Aeroflot’s investor relations website also received an award in the Best
Design and Navigation of the Corporate Site category. The Extel Russia Survey results were presented at the XXII Annual Report Competition awards
ceremony organized by Moscow Exchange and RCB Media Group. The Extel Survey is the leading annual survey of the investment community and is carried
out by participants of the financial market. For many years now, the investor relations rating has been one of the main international performance evaluations
that assess the interaction between a company and its top managers with the investment community. In 2019, survey participants included more than 180
portfolio managers and analysts from 89 investment banks across the globe. Awards were presented across six categories. The Annual Report Awards is one
of the landmark events of the year in the field of corporate governance and investor relations. It is aimed at increasing the transparency of public companies
as well as facilitating the effective disclosure of information to investors and customers.This year, 123 companies took part in the competition. They were
evaluated by a panel of 16 judges, including experts from large investment funds, professional associations, public organizations and regulatory bodies, as
well as leading financial analysts and specialists in corporate governance and communications.
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Aeroflot (Russia) Reaffirms Global Leadership: World's Leading Airline
Brand and Best Business Class according to World Travel Awards 2019
16
Aeroflot has once again affirmed its position as a leader in global aviation, winning two top prizes at the Grand Final of the prestigious World
Travel Awards 2019: World’s Leading Airline Brand and World's Leading Airline - Business Class. Aeroflot maintains its status as the most
recognizable brand in global aviation for the third year in a row, remaining the first and only holder of this title from the World Travel Awards
in history. Meanwhile, Aeroflot also took the award for World's Leading Airline - Business Class for the second year in a row. The Grand Final
of the World Travel Awards 2019 took place on 28 November at the Royal Opera House Muscat in the Sultanate of Oman. The 26th ceremony
of the World Travel Awards by tradition brought together leading representatives of the global travel industry, hotel business and civil aviation.
The award was established in 1993 in the UK and has since acquired the unofficial status as the Oscars of the travel industry. Throughout the
year the awards are given at three levels: country, regional and global. Winners are decided by an online vote that attracts hundreds of
thousands of travel professionals and millions of travellers. The key criteria are product quality and quality of service.Earlier this year,
Aeroflot won three key categories at the regional World Travel Awards for Europe: Europe's Leading Airline Brand, Europe’s Leading Airline
– Business Class, and Europe's Leading Airline to Asia (for the top airline in Europe-Asia transit).
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Air Canada Named One of Canada's Top 100 Employers for the Seventh
Consecutive Year
17
Air Canada was named one of Canada's Top 100 Employers (2020) for the seventh consecutive year in an annual national employer survey by
Mediacorp Canada Inc.The Canada's Top 100 Employers competition recognizes employers with exceptional human resources programs and
forward-thinking workplace policies. Starting with an initial list of more than 90,000 employers, Mediacorp graded those selected on eight criteria,
which have remained constant since the project's inception: Physical Workplace; Work Atmosphere & Social; Health, Financial & Family Benefits;
Vacation & Time-Off; Employee Communications; Performance Management; Training & Skills Development; and Community
Involvement.Mediacorp cited several unique employee support and engagement programs at Air Canada. These include: state-of-the-art training
facilities; programs to promote health, fitness and wellness; generous benefits and perks for employees and their families and a consultative
approach to workplace developments, such as recent head office renovations where Air Canada sought employee feedback on everything from
storage space design to the final décor.Air Canada's reputation as one of Canada's Top 100 employers has made the airline a destination of choice
for people seeking a challenging career. It receives 194,000 visits each month to the employment page of its website and on average there are 362
applicants per position for each vacancy filled. In 2018 alone, Air Canada hired more than 6,500 people.
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Air Canada Named 2019 Airline of The Year by Global Traveler
18
Air Canada has been recognized as the 2019 Airline of the Year by Global Traveler, the leading magazine for luxury business and leisure travellers.Global Traveler's staff submitted nominations to an advisory board, whose members chose the winners based
on a series of factors after thorough research. The panel weighed the nominees' financial data, safety records, product offerings, onboard menus and overall image as a brand before selecting Air Canada as Airline of The Year.Since 2010, Air Canada has
embarked on a $12 Billion capital expenditure program to elevate the travel experience which has included:
• An expanded global network connecting over its Canadian gateway hubs to nearly 220 cities in Europe, the Middle East, Africa, Asia, Australia, the Caribbean, Mexico, Central America, and North and South America. Air Canada is one of only a few airlines
in the world to serve all six inhabited continents;
• A wide body fleet renewal program that introduced Boeing 777s and state-of-the-art Boeing 787 Dreamliners and that includes a significant refurbishment of the A330 fleet to the Dream cabin;
• A narrow body fleet renewal which continues this month with the delivery of the airline's first Airbus A220-300 aircraft;
• Best in class cabin interiors across its wide-body fleet, featuring lie-flat direct aisle access Signature Class seats and a Premium Economy cabin offering increased pitch and width;
• Signature Class Service internationally and year-round on select North America transcontinental flights including between Toronto and Vancouver, San Francisco, and Los Angeles; Montreal and Vancouver; and Vancouver and New York (Newark). Signature
Class features an end-to-end premium travel experience with exclusive services and amenities;
• BMW Chauffeur Service for select customers connecting to international flights at the Toronto global hub;
• New international, domestic and U.S. Maple Leaf Lounge concepts, including the Air Canada Signature Suite for eligible customers travelling in Signature Class internationally from the Toronto Pearson global hub, featuring a la carte dining with a menu
created by celebrated Canadian Chef David Hawksworth; and the Air Canada Café, a first in North America, where eligible customers departing on a domestic flight from Toronto-Pearson can enjoy a premium coffee shop experience with grab and go snacks.
• Enhanced onboard amenities such as signature dishes prepared by Canadian celebrity chefs David Hawksworth, Antonio Park and Vikram Vij, coupled with wine pairings by world-renowned sommelier Veronique Rivest; a revamped Skyriders program with
special amenities for the youngest travellers and families; in-flight Wi-fi connectivity on all narrow-body aircraft, and progressive implementation onboard the wide-body fleet, complementing Air Canada's personal seatback in-flight entertainment system,
which offers more than 1,000 hours of free digital audio-visual content.
• Ongoing customer service training initiatives for customer-facing in-flight, airport, baggage and call centre employees;
• Technological innovations to facilitate customer interactions, including a new website compatible with all types of devices for a consistent experience, ongoing refinements of mobile technology, and increased investments in artificial intelligence to further
develop customer-focused capabilities and information management;
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CMPort Awarded “The Golden Bauhinia - Listed Company with the
Most Investment Potential in GBA ”
19
China Merchants Port Holdings Company Limited (“CMPort” or “ the Company”) was awarded “The Golden Bauhinia - Listed Company with the Most Investment Potential
in Guangdong-Hong Kong-Macao Greater Bay Area(‘GBA’)” on the China Securities Golden Bauhinia Awards Ceremony organised by Ta Kung Pao, in celebration of the
official release of “the development plan for GBA” as well as 70th anniversary of the founding of the People's Republic of China. The General Manager of the Administration
Department/Shenzhen Home Port Affairs Department of CMPort, accepted the award representing CMPort.As the pioneer of transportation infrastructure investment in
Shekou, Shenzhen, CMPort is naturally an important builder of GBA. Since the reform and opening of China, CMPort has seized the development opportunities of GBA from
various aspects. The Company have made remarkable achievements in port investment, open management and bonded logistics, and has also become the industry leader in port
innovation technology. CMPort opened the first GBA “5G Intelligence Innovation Laboratory” in June 2019 and assist Shenzhen to form the 5G international science and
technology industry innovation center in GBA. Moreover, the Company build a Smart Port platform in GBA through the transformation of Haixing Port into a highly automated
“Smart Port” in year 2020. Furthermore, actively participated in the overall Qianhai Land Development Project through signing of various Land Restructuring Agreement in
year 2018. In the future, CMPort intends to make great achievements in GBA.The China Securities Golden Bauhinia Awards Ceremony was jointly held by Hong Kong Ta Kung
Wen Wei Media Group, Listed Companies Association of Beijing, Hong Kong Chinese Enterprises Association, Chinese Securities Association of Hong Kong, Chinese
Financial Association of Hong Kong, Hong Kong Securities Professionals Association and Hong Kong Institute of Chartered Secretaries. The event was widely recognized and
has been held for nine consecutive years. CMPort has won many awards from the event as a listed company in the port and shipping industry with outstanding performance.
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Delta (USA) wins historic 9th consecutive Business Travel News award
20
Corporate travel professionals have named Delta the No. 1 airline in the annual Business Travel News Airline Survey for a record ninth consecutive
year, again sweeping all 11 categories. Since the creation of the award, Delta is the only airline to have earned the top spot for nine years in a row.
We earned our highest marks for quality of client communications; value of relationships with account managers and sales reps; and quality of
customer service.BTN voters are travel professionals who are responsible for managing travel spend and policy development on behalf of
corporations across the U.S. The survey asks voters to rate U.S. carriers based on their perceptions of airline performance in negotiating and
maintaining preferred programs, delivering service and providing value.Delta has taken numerous steps in 2019 to evolve the travel experience for
corporate customers and their travelers, including launching Corporate Priority with more carriers; expanding TSA pre-check across most partner
airlines; and launching check-in availability through the Fly Delta app for our trans-Atlantic partners. Additionally, this year Delta launched an
industry-first chat function for travel agents, enhanced our corporate meetings product, and collaborated with customers to transform the
distribution experience. The carrier also debuted an industry-leading, reinvented international main cabin experience. Also in 2019, Delta was
named the Most Admired Airline and Overall Most Admired Supplier in The Beat Readers' Choice Awards for the eighth consecutive year. The
carrier also received the gold award for Overall U.S. Carrier at this year's Travel Weekly Magellan Awards.
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Delta (USA) wins Best Airline in 2019 China Travel Industry Awards
21
Delta was awarded Best Airline in the 2019 China Travel Industry Awards, as nominated and voted by readers of Travel Weekly China, a
multi-platform outlet catering to travel professionals. According to Travel Weekly China, "Celebrate for Excellence" is the theme for the 2019
awards. The objective is to celebrate brands that have pushed the boundaries and gone above and beyond to bring their very best to the table.
Delta has taken numerous steps to evolve the travel experience for Chinese customers:
• Deploying the Airbus A350-900 equipped with the award-winning Delta One suite and the new Delta Premium Select experience in 2018.
• Introducing the next generation Airbus A330-900neo and refurbished B777 with four seat products in 2019.
• Moving to the new satellite terminal at Shanghai-Pudong Airport, offering seamless connections with our partner, China Eastern Airlines.
• Partnering with renowned chef Jereme Leung to serve authentic Chinese meals in all cabins and debuting an industry-leading new
international main cabin experience in November.
Travel Weekly China has run the Travel Industry Awards for 15 years in China. The awards are based on reader nominations and votes for the
best companies in six categories: hotel, destination, airline, cruise, travel agency and best partner of Travel Weekly.
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FedEx (USA) Recognized for Excellence in Corporate Citizenship
22
The U.S. Chamber of Commerce Foundation Corporate Citizenship Center named FedEx the winner of the 2019 Citizens Awards, in the category of Best Disaster
Response & Community Resilience Program. The award recognizes FedEx for the company’s collaboration with International Medical Corps. FedEx and
International Medical Corps have innovated disaster response by redesigning an emergency field hospital to create rapidly deployable medical assets and health
facilities to more effectively respond to global disasters.FedEx logistics experts worked with International Medical Corps to make the field hospital more flexible
to support varying types of disasters, including infectious disease outbreaks, nutrition emergencies and more. The field hospital is stored near the FedEx World
Hub in Memphis to enable the rapid deployment of the hospital following a disaster.Since the collaboration began, FedEx and International Medical Corps have:
• Enabled health centers to conduct 290,000 consultations to Puerto Ricans following Hurricane Maria
• Delivered 30,000 pounds of medical shelters and personal protective equipment to the Democratic Republic of the Congo during the Ebola crisis
• Offered continued care to almost 4,000 patients in Florida after Hurricane Michael
• Shipped components of the field hospital for International Medical Corps to set up a health facility following Hurricane Dorian
More than 1 million people have received services as a result of this collaboration, which is part of the FedEx Cares “Delivering for Good” initiative. The company
uses its unparalleled expertise in shipping and logistics to connect organizations, communities and individuals through charitable shipping and cash donations.
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Japan Airlines Receives 2019 World Branding Award
23
Japan Airlines (JAL), a member of the oneworld® alliance, was named the World Branding Awards` Brand of the Year in the airline category representing
the country of Japan. The 2019 edition of the World Branding Awards was the tenth Ceremony organized by the World Branding Forum, held at Kensington
Palace, in London - the home of the World Branding Awards.The Awards recognizes the achievements of some of the best brands in the world and winners
are selected based on brand valuation, market research, and online public voting.With 40 million travelers expected to visit Japan in 2020, JAL aims to realize
a more personal and stress-free travel experience for all customers. The JAL Group will continue to embrace new challenges to deliver greater customer
convenience and improve the quality of its products and services to become one of the most preferred and valued airlines in the world.The World Branding
Forum (WBF) is a global, non-profit organisation dedicated to advancing branding standards for the good of the branding community as well as consumers.
This includes those who work in the branding, design, marketing, advertising, public relations and communications disciplines worldwide. The WBF
produces, manages and supports a wide range of programmes covering research, development, education, recognition, networking and outreach.The World
Branding Awards is the premier awards of the World Branding Forum. The Awards recognizes the achievements of some of the best brands in the world.
Winners are selected based on brand valuation, market research, and online public voting.
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Nippon Express (Japan) awarded visiting professor status by Beijing
Wuzi University
24
Nippon Express Co., Ltd., has been awarded visiting professor status by Beijing Wuzi University (BWU), an honor
officially accepted from BWU Vice President He Mingke by President Mitsuru Saito during his visit to the
university on November 7, 2019.Founded in 1980, BWU is particularly well-known for its focus on logistics and
distribution, and approximately 8,000 students are currently studying at its eight faculties and 25
departments.BWU's Logistics Research Center, established in 2006, offers robust educational facilities and an
exceptional research environment, and is one of China's best faculties specializing in logistics.Nippon Express
(China) Co., Ltd., signed a letter of intent on strategic collaboration with the Logistics Research Center in 2012, and
has since been regularly engaged in industrial-academic collaboration with the Center. In addition to creating a
Nippon Express Scholarship in 2014, Nippon Express (China) offers public lectures at the university every six
months, with nine such lectures having been presented thus far.
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Nippon Express India obtains GDP certification at Hyderabad Airport
Air Cargo Complex
25
Nippon Express (India) Private Limited, a subsidiary of Nippon Express Co., Ltd., obtained certification for Good Distribution
Practices (GDP), a standard used to ensure proper distribution of pharmaceutical products, at its warehouse in the Hyderabad Airport
Air Cargo Complex effective Tuesday, November 5.Hyderabad, the capital of the southeastern Indian state of Telangana, has garnered
attention alongside Bengaluru as one of the world's fastest growing cities. In addition to serving as a center for major global IT
companies, Hyderabad has developed considerably as a key base for the pharmaceutical industry, drawing in a high concentration of
pharmaceutical corporations and national laboratories.NE India's Hyderabad Branch recently installed new air-conditioned facilities
providing temperature control in three temperature ranges -2ºC-8ºC (cold storage), 15ºC-25ºC (constant temperature), and ordinary
air-conditioning (room temperature) - in its warehouse at Hyderabad Airport. Combining warehouse storage using these facilities
with international temperature-controlled transport products will enable the branch to meet the logistics needs of customers in the
pharmaceutical industry.Nippon Express will continue enhancing its services to meet the increasingly sophisticated and diversifying
needs of pharmaceutical manufacturers and bolstering its efforts to serve the pharmaceutical industry as a priority industry.
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NYK Group (Japan) Companies Recognized at 13th Environmental
Management Conference
26
NYK’s 13th Environmental Management Conference in Tokyo, two companies were recognized for their improvement of company value.
The two — Nippon Yuka Kogyo Co. Ltd. and MTI Co. Ltd.— were selected from among 39 domestic NYK Group companies. NYK holds
this conference once a year with NYK Group companies to share information on environmental practices and strengthen environmental
management.The conference participants were also captivated by a presentation by Yukihiro Misawa of the World Wide Fund for Nature
Japan (WWF Japan) who spoke about plastic pollution at sea.On the opputunity of this presentation, NYK decided to donate to WWF Japan
to support its efforts to address climate change and plastic pollution at sea.NYK will continue to enhance its activities to reduce the
environmental impact of the entire NYK Group, and will make an effort to achieve the medium- to long-term environmental targets* for to
the sustainable development of society and enrichment of the group’s corporate value.NYK’s reduction targets for GHG emissions are 30%
per ton-kilometer by 2030 compared with a 2015 base year, and 50% per ton-kilometer by 2050 compared with the same base year. The NYK
Group will make its best efforts to reduce GHG emissions by increasing the efficiency of fleet allocation, vessel operation, and cargo
handling; striving to achieve zero downtime; and realizing visualization and optimization through hardware innovation and digitalization.
These targets have been recognized as science-based by the international Science Based Targets (SBT) initiative.
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Southwest Airlines Executive Honored By Business Travel Industry
27
Southwest Airlines Co. announced one of its executives was recently recognized for being one of the most influential leaders in the business travel industry.
Business Travel News named Dave Harvey, Vice President of Southwest Business, to its annual list of the 25 most influential people in 2019.Harvey was
named to the list in part for leading a major evolution of the Dallas-based carrier's business travel Team as it strives to make it easier for corporate Customers
to choose Southwest for their travel needs. During the summer of 2019 the carrier announced it would be participating in industry-standard corporate global
distribution systems (GDS's) by mid-2020, expanding its direct connect channel strategy through ATPCO's NDC Exchange; further investing in its free
online booking platform, SWABIZ.com; and working to ensure its fares and flight schedules are in the channels business travelers and travel managers use
to book corporate travel. To help with these travel solution enhancements solutions, Southwest Business is growing its Sales Team across the nation while
also building a Corporate Travel Management Relationship Team.In its 49th year of service, Dallas-based Southwest.com (NYSE: LUV) continues to
differentiate itself from other air carriers with exemplary Customer Service delivered by more than 60,000 Employees to a Customer base topping 130
million passengers annually. Southwest became the nation's largest domestic air carrier in 2003 and maintains that ranking based on the U.S. Department of
Transportation's most recent reporting of domestic originating passengers boarded. In peak travel seasons, Southwest operates more than 4,000 weekday
departures among a network of 101 destinations in the United States and 10 additional countries.
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Union Pacific (USA) Earns Gold Medallion for Supporting Veterans
28
HIRE Vets Medallion Program, a U.S. Department of Labor initiative, named Union Pacific Railroad a 2019 Gold Medallion recipient for its support of
military veterans. It applauded many of Union Pacific’s programs, including its UP VETS employee resource group connecting service members and
providing camaraderie and mentorship. More than 17% of Union Pacific employees have military experience, with some still active in the National Guard
or Reserves. The HIRE Vets Medallion Program recognized Union Pacific’s Operations Management Training program and benefits including tuition
reimbursement. It also highlighted the company’s military recruiting team and several military organization partnerships. In the last five years, 24% of new
hires were veterans.The HIRE Vets Medallion Award is the only federal-level veterans’ employment award recognizing a company or organization’s
commitment to veteran hiring, retention and professional development. Union Pacific was honored at an awards ceremony in Washington, D.C.Union Pacific
Railroad is the principal operating company of Union Pacific Corporation (NYSE: UNP). One of America's most recognized companies, Union Pacific
Railroad connects 23 states in the western two-thirds of the country by rail, providing a critical link in the global supply chain. The railroad's diversified
business mix is classified into its Agricultural Products, Energy, Industrial and Premium business groups. Union Pacific serves many of the fastest-growing
U.S. population centers, operates from all major West Coast and Gulf Coast ports to eastern gateways, connects with Canada's rail systems and is the only
railroad serving all six major Mexico gateways. Union Pacific provides value to its roughly 10,000 customers by delivering products in a safe, reliable,
fuel-efficient and environmentally responsible manner.
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UPS (USA) Honored As One Of America’s Most JUST Companies By
Forbes And JUST Capital
29
UPS announced it was named to Forbes and JUST Capital’s annual “JUST 100” list for the fourth consecutive year. The company was again recognized as the industry leader
in the transportation sector. UPS also scored first in the transportation categories for community, customers and the environment.The list ranks the largest publicly-traded
companies in the U.S. on corporate citizenship and takes into account 29 Issues across five stakeholder dimensions including: how a company invests in its workers, treats its
customers, supports its communities, reduces its environmental impact, and delivers value to its shareholders.The rankings look at the 1,000 largest publicly-traded companies
in the U.S. and are based on a comprehensive survey conducted on public attitudes toward corporate behavior. The top 100 companies serve as examples of those setting the
standard in just behavior for the business community. UPS remains committed to its sustainability goals and to supporting communities. In October, UPS announced the
purchase of more than 6,000 new vehicles equipped with compressed natural gas (CNG) fuel systems. This investment in CNG supports UPS’s fleet sustainability efforts, will
help reduce UPS’s carbon footprint and is expected to have a positive influence on national CNG market growth. The CNG fleet expansion is significant as CNG is used as a
bridging fuel to renewable natural gas (RNG), thus providing additional capacity for expanding UPS’s use of RNG.
UPS has been honored with several other distinctions this year, including:
• Recognized on the Dow Jones Sustainability World Index for the seventh consecutive year and the Dow Jones Sustainability North America Index for the 15th straight year
• Chosen by CR Magazine as one of “100 Best Corporate Citizens” for the tenth consecutive year
• Named to Barron’s inaugural list of the 100 Most Sustainable Companies
• Achieved prestigious spot on CDP’s Climate Change “A” List for its corporate climate action efforts
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XPO Logistics (USA) Named A Disruptive Technology Leader
OnFreight.Tech 25 By Freightwaves
30
XPO Logistics, a leading global provider of transportation and logistics solutions, has once again been named to the 2019
Freight.Tech 25 list of most technologically disruptive companies in the North American transportation industry. The
recognition marks XPO’s second year in a row on the Freight.Tech 25 list, which FreightWaves introduced in 2018. Sixty
judges rank the companies on the FreightWavesFreight.Tech 100 list to determine the top 25 leading innovators.
FreightWaves is a digital resource for data, news and commentary about the North American freight market.XPO invests
approximately $550 million annually in innovation, with a global technology organization of 1,800 professionals focused
on applying cutting-edge thinking to commercial practices.Chief information officer of XPO Logistics, said, "The supply
chain industry is ripe for disruptive thinking that creates a more efficient shipper experience, such as our digitally enabled,
multimodal freight marketplace. We’re honored to once again be recognized by FreightWaves as an innovation leader in
our industry, alongside other great companies.”
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ANA's (Japan) Latest Jet Delivered from Final Assembly in Washington
Using Sustainable Aviation Fuel
31
All Nippon Airways (ANA), Japan's largest 5-Star airline for seven consecutive years, received its latest passenger aircraft from the United States via a
delivery flight that was conducted using a blend of jet fuel and sustainable aviation fuel on Oct. 30, 2019. The brand new Boeing 777-300ER was flown from
Boeing's facility in Everett, Washington to Japan, utilizing sustainable aviation fuel made from waste gas derived ethanol for the trans-Pacific flight. The
success of this flight is an encouraging confirmation of ANA's efforts to continue pushing for greater sustainability and alternative fuel sources across all of
its business ventures. ANA worked closely with LanzaTechOpens in a new window, the producer of the ethanol derived sustainable aviation fuel, to inspect
the fuel's quality as well as ensure transport and blending the fuel for loading onto the aircraft. The success of this delivery flight is a major step toward
full-scale sustainable aviation fuel use in the future.ANA was also selected by the New Energy and Industrial Technology Development OrganizationOpens
in a new window(NEDO) - a prominent Japanese public research and development body - to develop integrated production technology for sustainable
aviation fuel and bring it to market. ANA was chosen after a comprehensive review process to conduct studies on the production and commercialization of
LanzaTech's sustainable aviation fuel and will work alongside Mitsui & Co., LTD. and JXTG Energy to achieve these goals. ANA and its partners will work
together to construct a supply chain for sustainable aviation fuel as part of a process that is aiming to achieve large-scale commercial production of
sustainable aviation fuel in Japan with ANA providing detailed research on the impact of fuels developed through this partnership.
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Teck and CN Announce Significant Rail Shipping Agreement
32
CN and Teck Resources Limited announced a long-term rail agreement for shipping of steelmaking coal from Teck’s four B.C. operations
between Kamloops and Neptune Terminals, and other west coast ports. The agreement runs from April 2021 to December 2026, and will
enable Teck to significantly increase shipment volumes through an expanded Neptune Terminals. The agreement also provides for
investments by CN of more than $125 million to enhance rail infrastructure and support increased shipment volumes to Neptune.With
this new agreement in place Teck and CN are committed to working together to move significant volumes of steelmaking coal to markets
safely and efficiently.Teck is a diversified resource company committed to responsible mining and mineral development with major
business units focused on copper, steelmaking coal, zinc and energy. Headquartered in Vancouver, Canada, its shares are listed on the
Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK.CN is a
true backbone of the economy, transporting more than C$250 billion worth of goods annually for a wide range of business sectors,
ranging from resource products to manufactured products to consumer goods, across a rail network of approximately 20,000 route-miles
spanning Canada and mid-America.
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Lufthansa (Germany) and SWISS customers can purchase climate-neutral
fuels when booking their flights
33
After successfully completing the test phase, the "Compensaid" platform developed by the Lufthansa Innovation Hub will become the
Lufthansa Group's central compensation service. Lufthansa and SWISS customers can now find "Compensaid" directly in the airlines'
booking portals. This enables them to largely offset the unavoidable CO2 emissions from their flight with Sustainable Aviation Fuels (SAF).
SAF is one of the most promising options for making the future of aviation climate-neutral.Industry-wide use has so far failed because of the
available quantity and high costs of this innovative fuel, as so far only a few refineries worldwide have been able to produce SAF certified
and in sufficient quantities.Alternatively, travellers can support reforestation projects through the Swiss foundation myclimate, which has
been a partner of the Lufthansa Group for effective climate protection since 2007, and thus achieve positive long-term climate effects. With
the "Compensaid" platform, customers have the choice of which approach they want to use to reduce CO2emissions from their flight. It is also
possible to combine both alternatives.The Lufthansa Group has been committed to a sustainable and responsible corporate policy for decades
and is strongly committed to limiting the environmental impact of its business activities to an unavoidable level. To this end, the Group invests
continuously: Over the next ten years, the Lufthansa Group will receive a new, more fuel-efficient aircraft every two weeks on average.
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American Airlines and the James Beard Foundation Partner to Bring
Elevated Culinary Experiences to Customers
34
American Airlines is joining forces with one of the most powerful voices in the culinary industry, the James Beard Foundation. The exclusive
multiyear partnership designating American as the official airline partner of the James Beard Foundation will be brought to life on menus
designed by James Beard Foundation’s portfolio of established and up-and-coming chefs. The partnership with the James Beard Foundation
offers American customers a world-class culinary experience as part of American’s investment in enhancing the premium experience for
customers throughout their travel journey. What’s more, it introduces a roster of culinary professionals who care about making the food world
more delicious, diverse and sustainable for all.American and the James Beard Foundation introduce Top Chef alum Sarah Grueneberg of
Monteverde Restaurant &Pastificio as the first James Beard Award–winning chef to create menu items available onboard and in lounges as
part of the partnership. Customers will see new items in Flagship First Dining and Flagship Lounges beginning Dec. 3. Starting Dec. 11,
passengers traveling in Flagship First and Flagship Business from the United States to Europe, United States to South America and
transcontinental flights between John F. Kennedy International Airport and Los Angeles or San Francisco will experience the new menu items,
which are now available for pre-order on aa.com starting 30 days before a booked flight or up to 24 hours before departure.
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American Airlines announces new partnership, invests $125,000 to break
the cycle of poverty in Philadelphia
35
American Airlines launched a new $125,000 initiative at a roundtable symposium this week with Philadelphia Mayor Jim Kenney, the National Service Year
Task Force and the region’s largest hunger relief organization, Philabundance, to address the root causes of poverty that keep nearly a fourth of the city’s
residents from achieving financial stability. The project helps focus American’s local impact on community-based solutions that bring nonprofit, government
and business leaders together to tackle interrelated issues like educational outcomes, hunger and job readiness, which hold back Philadelphians and the city’s
future progress.At the event, American committed $75,000 to the Philadelphia Office of Civic Engagement and Volunteer Service, which oversees more than
2,500 members serving in almost 30 programs annually, including City Year, PowerCorpsPHL and AmeriCorps VISTA. The investment will be used to create
a new fund that helps improve access to Philadelphia-based service year opportunities, provide greater financial stability for those involved and create career
pipelines as participants graduate and seek employment.Philadelphia has the highest poverty rate among the nation’s 10 largest metropolitan areas — and the
effects of food and housing instability, crime, a poor education and limited work opportunities create a cycle that is difficult to break.American is investing
an additional $50,000 in Philabundance to support programs that pair nourishment with other training, resources and tools to help individuals and families
realize long-term stability. The funding announcement deepens American’s partnership with Philabundance and expands their efforts to end hunger for good
through their Community Kitchen vocational training and Connectors collaborative “food plus” partnership programs.
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CN and Tree Canada collaborate to support City of North Vancouver's
tree canopy
36
Tree Canada is proud to help commemorate CN’s 100th anniversary through a special Legacy Forest planting that will take place in Moodyville
park this afternoon. A gift of 100 trees has been donated to the citizens of the City of North Vancouver as part of the CN100 - A Moving
Celebration. Tree Canada has partnered with CN to plant 100 trees in 8 different Canadian cities this year to honour CN’s commitment to greening
communities with more cities set to receive trees in 2020.Since 2012, CN has contributed annually and significantly towards Tree Canada greening
initiatives. CN demonstrates its environmental stewardship through its championing of urban greening programs such as CN EcoConnexions –
From the Ground up and the special edition CN100 legacy forests in partnership with Tree Canada. The CN 100th Legacy Forests will positively
contribute to a sustainable future, as planting trees improves air quality and offsets carbon emissions. Trees selected for the plantings have been
carefully chosen to thrive in their regions.Tree Canada is the only national charity dedicated to improving the lives of Canadians by planting and
nurturing trees. Through our programs, research and educational efforts, we have helped restore tree cover in areas hit by natural disasters, guided
communities in managing their urban forests, helped green 660 schoolyards and organized annual urban forest conferences. To date, with our
community partners and sponsors, we have planted more than 82 million trees.
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Gibson Energy and USD Announce Joint Venture to Construct DRU at Hardisty Utilizing Innovative
DRUbit™ Technology and Agreement with ConocoPhillips for 50,000 bbl/d of Capacity
37
US Development Group, LLC (through a wholly-owned affiliate, collectively USD) and Gibson Energy Inc. jointly announced an agreement to construct and
operate a diluent recovery unit (DRU) near Hardisty, Alberta, Canada. ConocoPhillips Canada has contracted to process 50,000 barrels per day of inlet bitumen
blend through the DRU to be shipped by Canadian Pacific (CP) (TSX: CP) (NYSE: CP) and Kansas City Southern Railway Company (KCS) (NYSE: KCS) to the
U.S. Gulf Coast. USD and Gibson are currently in commercial discussions with other potential producer and refiner customers to secure long-term, take-or-pay
agreements for an additional 50,000 barrels per day at the proposed DRU. USD's patented DRU technology separates the diluent that has been added to the raw
bitumen in the production process which meets two important market needs – it returns the recovered diluent for reuse in the Alberta market, reducing delivered
costs for diluent, and it creates DRUbit™, a proprietary heavy Canadian crude oil specifically designed for rail transportation. DRUbit™ is crude oil or bitumen
that has been returned to a more concentrated, viscous state that creates safety and environmental benefits when transported by rail in Canada and the U.S. DRUbit
™ is a market access solution that will satisfy demand for heavy Canadian crude oil on the U.S. Gulf Coast and in other markets at a cost that is economically
competitive to the crude oil that is transported by pipeline.Construction of the DRU is expected to take approximately 18 to 24 months and is subject to certain
conditions, including obtaining agreements to underpin the economics of the project and receipt of required regulatory approvals, including from the Alberta
Energy Regulator. The DRU could be placed into service as early as the second quarter of 2021.
Description

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Canadian Pacific focuses on customized service and increased capacity
opportunities with Teck announcement
38
Canadian Pacific will continue to work with Teck Resources Limited ("Teck") to develop customized service tailored to meet Teck's
future shipping requirements, while maximizing the additional capacity opportunities in light of today's announcement. Earlier, Teck
announced, starting in April 2021, it would begin moving a higher volume of coal with Canadian National via the interchange with CP at
Kamloops, B.C. to the west coast. CP will continue to serve Teck at the respective originating mine sites.CP's ten-year agreement with
Teck expires at the end of March 2021. The movement from the mine sites to Kamloops represents approximately two-thirds of the
journey Teck's coal makes along CP's network today. Based on CP's current estimates and assumptions with respect to its performance
and financial condition, CP estimates that this change in length of haul for the affected volume could, without the addition of offsetting
volumes, negatively impact earnings by approximately 1 percent in 2021.Canadian Pacific is a transcontinental railway in Canada and the
United States with direct links to major ports on the west and east coasts. CP provides North American customers a competitive rail
service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation
services, logistics solutions and supply chain expertise.
Description

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AerCap (Ireland) and EGYPTAIR Reach Agreement on the Conversion
of 7 Previously Executed Leases for Airbus neo Aircraft
39
AerCap Holdings N.V. and EGYPTAIR announced they have signed documents converting seven leases for Airbus A320neos
into leases for seven Airbus A321neos. AerCap is the world’s largest Airbus A320neo Family lessor, with 270 owned and on
order. AerCap is the global leader in aircraft leasing with 1,360 aircraft owned, managed or on order and $43.5 billion of total
assets as of September 30, 2019. AerCap has one of the most attractive order books in the industry. AerCap serves
approximately 200 customers in approximately 80 countries with comprehensive fleet solutions. AerCap is listed on the New
York Stock Exchange (AER) and has its headquarters in Dublin with offices in Amsterdam, Los Angeles, Shannon, Fort
Lauderdale, Singapore, Shanghai, Abu Dhabi, Seattle and Toulouse.Speaking at the Dubai Airshow, AerCap CEO said, “We
are very pleased to continue supporting EGYPTAIR’s narrowbody fleet renewal. These new generation Airbus aircraft, with
additional capacity, will strengthen EGYPTAIR’s fleet for many years to come. We look forward to working with the
EGYPTAIR and Airbus teams as these aircraft deliver.”
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CMPort and CMA CGM have entered into a MOA to reinforce their strategic partnership and support
Terminal Link in the expansion of its assets portfolio in order to enhance growth potential to CMPort
40
China Merchants Port Holdings Company Limited is pleased to announce it entered into a comprehensive Memorandum Of Agreement (“MOA”) with CMA CGM SA,
pursuant to which Terminal Link SAS will acquire a portfolio of participations in 10 terminals located in Asia, Europe, Middle-East and the Caribbean (the “Terminals
Portfolio”) currently owned by CMA CGM for a total consideration of US$955million. Pursuant to the MOA and in order to finance the proposed acquisition by Terminal
Link (the “Proposed Acquisition”), CMPort will subscribe for a US Dollar-denominated Mandatory Convertible Bonds (“MCB”) in an amount up to US$468 million;
and will grant a secured term loan facility (“Loan Facility”) of a principal amount of up to US$500 million with a maturity of 8 years, issued by and to Terminal Link for
a total amount of up to US$968 million. The interest and principal under The Loan Facility will be funded primarily by the way of share capital increase of Terminal Link
subscribed by CMA CGM. In line with the successful partnership initiated in 2013, the Proposed Acquisition constitutes a unique opportunity to expand Terminal Link’s
network and gain exposure to a sizeable portfolio of terminals located in regions with strong growth prospects. CMPort has been actively exploring and acting on
acquisition opportunities overseas as a pertinent mean to effectively add new growth drivers to its existing and sustainably growing ports business. With the Proposed
Acquisition, CMPort will be able to enhance or gain presence to a mix of regions covering Asia, Europe, Middle-East and the Caribbean, each of which with their
respective strengths and growth potential. In addition, this significant transaction is another cornerstone of a mutually, highly beneficial strategic partnership between
CMPort and CMA CGM in operating and developing container terminals on a global basis and extending their relationships as business partners. CMPort believes that
Terminal Link’s exposure to terminals in emerging and developed markets and its potential pipeline of new projects present another driver for its volume growth and
financial returns in the future.
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Delta (USA), LATAM to launch codesharing as carriers build leading
partnership in Latin America
41
Delta and LATAM will launch codesharing for flights operated by certain LATAM affiliates in Colombia, Ecuador and Peru
beginning in the first quarter of 2020, pending receipt of applicable government approvals. The codeshare will offer
customers increased connectivity between up to 74 onward destinations in the United States and up to 51 onward destinations
in South America. Delta expects to expand codeshare opportunities to include more destinations in the near future. The
airlines are also working toward introducing frequent flyer program reciprocity and reciprocal lounge access.In September,
Delta and LATAM announced an agreement that would bring together the leading airlines in North and South America, which
once fully implemented will offer significantly expanded travel options for customers with access to 435 destinations
worldwide. The enhanced cooperation is subject to governmental and regulatory approvals.
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Lufthansa (Germany) and UFO agree on comprehensive arbitration
42
Lufthansa and the Independent Flight Attendant Organization (UFO reached an agreement on a settlement of outstanding issues in the Lufthansa
cabin. For the duration of the arbitration, UFO has an absolute obligation to maintain industrial peace. Strikes are accordingly excluded for the
time being. By entering the arbitration, Lufthansa has withdrawn the status proceedings and is prepared to return to the negotiating table with UFO
as a trade union. With immediate effect, the German Air Transport Employers' Association (AGVL) is again negotiating with UFO for all
Lufthansa Group flight operations with open tariff topics. In the coming weeks and months, Lufthansa and UFO will work together in the interests
of employees and passengers to find solutions to the open collective bargaining issues and for urgent questions concerning the Lufthansa cabin
through neutral mediators. Among others, UFO's last mentioned demands, such as higher expenses and purser allowances, will be subject of the
arbitration proceedings. Various regulations could already been agreed on in advance. It was UFO has additionally adopted a tariff arrangement
negotiated in advance between Lufthansa and Verdi. The arbitration procedure is now being prepared and each party will appoint its own mediator.
In addition, Lufthansa and UFO have decided to conduct a parallel moderation procedure in which further topics are discussed. It was agreed that
the Verdi trade union can participate in the arbitration and moderation process.
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DHL (Germany) extends successful collaboration with Bob- und Schlit-
tenverband Deutschland
43
DHL and the BSD are extending their successful partnership. Both partners have agreed on further long-term collaboration. The new
collaboration period covers, among other things, the World Championships 2020 in bobsled and skeleton in Altenberg and the Winter
Olympics 2022 in Beijing. The BSD's bobsled and skeleton athletes centered on Germany's Olympic bobsled champions, Mariama
Jamanka and Francesco Friedrich, as well as the skeleton world champion, Tina Hermann, and the Olympic runner-up, Jaqueline
Lölling, will be starting the new season on December 7, 2019 at the Bobsled and Skeleton World Cup in Lake Placid (USA). The first
World Cup in Europe will be held in Winterberg (Germany) at the beginning of January. This year's European Championships will be
held parallel to the World Cup Final in Sigulda (Latvia). The highlight of the season will be the Bobsled and Skeleton World
Championships, which will be held in Altenberg (Germany) beginning on February 17, 2020. Record world champion Francesco
Friedrich will be targeting his sixth consecutive victory in the two-person bob at the event. The Skeleton World Championships will
be decided in the second week of the event, beginning on February 27, 2020, and will also see the Skeleton Mixed Team Event being
held for the first time.
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DHL (Germany) and Formula E off to a flying start in the new racing
season
44
DHL and the innovative, all-electric motorsport series ABB FIA Formula E Championship will continue to work together in
the future. The two partners made a positive start to the 2019/2020 season by successfully negotiating the double header in
Diriyah (Saudi Arabia) last weekend. In this sixth Formula E season, the advent of the two new teams, Mercedes and Porsche,
and of new circuits brings with it a whole host of new challenges for DHL's logistics specialists. The ABB FIA Formula E
Championship will be held in twelve major cities around the world through July 26, 2020. Jakarta and Seoul are two new
circuits in the racing calendar this year, and after a three-year hiatus, London is back as a Formula E venue.In its sixth season,
DHL is once again the official logistics partner of Formula E. The logistics services for the racing series include the shipment
of the 24 racing cars, batteries, charging stations, broadcasting equipment and the other infrastructure and equipment used by
the teams and the racing series to the venues. With 14 races being held in twelve cities on five continents and a record number
of twelve participating teams, the 2019/2020 season is the most extensive in Formula E history to date.
Description

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DHL (Germany) exclusive logistics partner of MESSE BREMEN,
CONGRESS BREMEN and ÖVB Arena
45
DHL Trade Fairs & Events, a unit of DHL Global Forwarding, Freight, specializing in trade fair and event logistics, is the new official
logistics provider for M3B GmbH including the brands MESSE BREMEN, CONGRESS BREMEN and ÖVB-Arena. Effective January
1, 2020, DHL will provide all forwarding services on the 40,000 square meter trade fair grounds over a five-year period. MESSE
BREMEN organizes some 115 events and trade fairs annually, including Germany's only fish trade fair "fish international" (over 12,000
visitors) and the classic car trade fair "Bremen Classic Motorshow" (approx. 45,000 visitors). In addition, the affiliated ÖVB Arena
regularly hosts concerts and sporting events.DHL's responsibilities will include planning and coordinating global transport, organizing
full and part charters, organizing express and time-definite transport, as well as handling customs clearance and resupply logistics during
an event. This also includes coordinating the deployment of industrial trucks (e.g. forklifts), mobile cranes and other equipment on the
trade fair grounds, as well as specialized logistics services, such as for boat cargo or sensitive temperature-controlled goods. In line with
the company's "GoGreen Mission 2050 Zero Emissions", DHL is committed to using and further developing the latest technologies,
infrastructures and IT solutions.
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The Deutsche Post DHL Group (Germany), International Transport Workers Federation
and UNI Global Union agree to continue dialogue under new OECD Protocol
46
Representatives from global union federations, ITF and UNI, together with Deutsche Post DHL Group reaffirmed their
commitment to continued dialogue under the umbrella of the new OECD Protocol in 2020.The DPDHL Group, ITF and
UNI believe that being under the auspices of the German National Contact Point for the OECD Guidelines for
Multinational Enterprises has provided an exceptional framework to build mutual trust and foster positive relationships
over the years.Looking ahead to the 2020 agenda, the parties agreed to continue their focused discussions. At least once a
year, the General Secretaries from ITF and UNI, along with DPDHL Group's Corporate Board Member for Human
Resources attend the dialogue meeting exchanging their views.The collaboration between all parties has been significant
in 2019 and relationships continue to develop and strengthen. In addition to the regular dialogue between the parties,
several workshops were conducted to evolve the existing OECD Protocol and include reference to potential future
challenges in Employee Relations.
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DP World (UAE) and Namibia’s Nara Namib Sign MoU on Walvis Bay
Free Economic Zone for Industry and Logistics
47
Global trade enabler DP World has signed a Memorandum of Understanding (MoU), with Namibia’s Nara Namib Free Economic Industrial Zone to develop a free economic
zone for industry and logistics in Walvis Bay to support the growth of Namibia as a regional hub for Southern Africa. The development will help Namibia grow as a centre for
industrial operations and logistics, creating opportunities and jobs across multiple sectors including agriculture, fishing, automotive and mining. The facility at Walvis Bay will
provide businesses with development-ready land for industrial and logistics operations, pre-built warehouses and office accommodation. The first phase will be a gross
developed area of 50 hectares, with expansion opportunities up to 1,500 hectares. The parties have set the second quarter of 2020 as the target date for reaching a definitive
agreement on the project. Development of the first 50 hectares phase of the zone has the potential to create 3,000 jobs and help attract investment to Namibia of N$ 3.5 billion
(approx. US$237 million). Expansion to 1,500 hectares is expected to increase the potential investment to N$25 billion (around US$1.7 billion) with 20,000 job opportunities.
Enhancing Walvis Bay as a hub will support Namibia by increasing trade flows with surrounding markets such as Angola, the Democratic Republic of Congo, Zambia,
Zimbabwe, Botswana, Malawi and South Africa. Namibia is in a prime location on the Southern Africa Development Community (SADC) Corridor. As part of the MOU DP
World plans to bring to the project its extensive expertise and track record in establishing and operating some of the world’s leading ports, logistical parks and free zones
integrated with railways and trucking. DP World has a network of more than 150 operations in 46 countries. DP World’s flagship development, Jebel Ali Port, is the largest
container port between Rotterdam and Singapore and the 11th largest container port in the world, with an annual capacity of 19.3 Million TEU. The Jebel Ali Free Zone
Authority (Jafza) stretches across 51 square kilometres and is home to 7,500 companies employing 135,000 people, including more than 100 Fortune 500 corporations. Jafza
and Jazfa-based companies handle $83.1bn in trade annually, contributing around a quarter of Dubai’s GDP.
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JAL signs Memorandum of Understanding with UCLA to Promote Cultural
Exchange Programs between Japan and the United States
48
Japan Airlines has signed a memorandum of understanding (MoU) with the University of California, Los Angeles (UCLA).
Through this partnership, the two entities look to strengthen its ongoing relationship, providing students opportunities to tackle
societal issues that exist in the world.Over the years, JAL Engineering USA Co., Ltd.1 and members at UCLA`s TerasakiCenter
for Japanese Studies have collaborated to actively plan social contribution activities, while providing internships to help students
develop their business skills during their time at the university.The TerasakiCenter is actively expanding support for faculty and
graduate students, building relationships with other universities as well as Japan and Japanese Studies related organizations, and
enhancing its role in the community.Japan Airlines (JAL) was founded in 1951 and became the first international airline in Japan.
A member of the oneworld® alliance, the airline now reaches 405 airports in 66 countries and regions together with its codeshare
partners with a modern fleet of 234 aircraft. Awarded as one of the most punctual major international airlines and a certified 5-Star
Airline by Skytrax, JAL is committed to providing customers with the highest levels of flight safety and quality in every aspect
of its service, and aims to become one of the most preferred and valued airlines in the world.
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