ITEM 2017 - Open Air IT Conference, Dnipro, Ukraine

1. R E M O T E T E A M FA C I L I TAT I O N
A N D S C A L E D S C R U M
R O L A N D F L E M M
roland flemm 2017

2. factsabout me
recommendations
30
roland flemm 2017
observations

3. R O L A N D F L E M M
• Netherlands
• Working in IT since 1985
• Developer until 2000
• Websphere infrastructure until 2009
• >2009 Scrum master/Agile coaching
roland flemm 2017

4. Omni-Channel Banking Experience
roland flemm 2017

5. Cx tribe : 7 teams
5 teams Amsterdam
1 team Kiev
1 team Kiev & Amsterdam
Banking Apps tribe : 11 teams
5 Amsterdam
1 Vilnius
3 Endava
1 Kiev
1 cardiff
B A C K B A S E R & D T E A M S
CX tribe : 9 teams
• 7 Amsterdam
• 1 Kiev
• 1 Kiev & Amsterdam
BA tribe : 11 teams
• 5 Amsterdam
• 1 Vilnius
• 3 Skopje
• 1 Kiev
• 1 cardiff
roland flemm 2017

6. 2 week sprints
3 sprints per release
3 people in product owner role
1 scrum master per 2/3 teams
dedicated roles
1 backlog
1 increment
1 sprint review
overall refinements
overall retrospectives
sprint planning 1
sprint planning 2
WAY O F W O R K I N G - C X T R I B E
roland flemm 2017

7. roland flemm 2017

8. 70 % of communication between humans is non-
verbal.
The weaker the medium, the less productive the
collaboration.
Porter, Rachel, "Business Meetings: A Comparison of the Effectiveness of Audio and Video
Conferencing in Dispersed Teams" (2012). Honors College. Paper 74.
R E S E A R C H
roland flemm 2017

9. A G I L E
F R A M E W O R K S
A N D
M E T H O D O L O G I E S
E N C O U R A G E
R I C H
C O M M U N I C AT I O N
A N D
C O L L A B O R AT I O N
roland flemm 2017

10. The agile manifesto
Individuals and interactions over processes and tools.
The most efficient and effective method of conveying
information to and within a development team is face-to-
face conversation.
The scrum guide
Nothing about co-location.
Nexus
Nothing about co-location.
Less
Teams are ideally co-located (dispersed, co-located and
mulit-site teams)
W H AT A G I L E F R A M E W O R K S S AY
roland flemm 2017

11. M O S T A G I L E
F R A M E W O R K S
A R E I N FAV O U R
O F
C O - L O C AT E D
T E A M S
roland flemm 2017

12. N U M B E R O F C O M M U N I C AT I O N L I N E S
roland flemm 2017

13. agile and
remote
meetings
rich
communication
communication
need is huge
co-location
preferred
reduced
productivity
roland flemm 2017

14. M Y O B S E R VAT I O N S
roland flemm 2017

15. C O - L O C AT E D T E A M S
All devteam members sit close together in one space.
R E M O T E T E A M S
All devteam members are co-located in another location.
M U LT I - S I T E T E A M S
Members of one devteam do not sit together in one
space.
D E F I N I T I O N S
roland flemm 2017

16. P O O R I N F R A S T R U C T U R E L E A D S T O
M I S - A L I G N M E N T
roland flemm 2017

17. Cx tribe : 7 teams
5 teams Amsterdam
1 team Kiev
1 team Kiev & Amsterdam
Banking Apps tribe : 11 teams
5 Amsterdam
1 Vilnius
3 Endava
1 Kiev
1 cardiff
P O O R
R E M O T E
FA C I L I TAT I O N
I S A
R O O T C A U S E
F O R
D I S E N G A G E M E N T
roland flemm 2017

18. Cx tribe : 7 teams
5 teams Amsterdam
1 team Kiev
1 team Kiev & Amsterdam
Banking Apps tribe : 11 teams
5 Amsterdam
1 Vilnius
3 Endava
1 Kiev
1 cardiff
R E M O T E C O M M U N I C AT I O N A N D
R I C H C O M M U N I C AT I O N
A R E N O T F R I E N D S
roland flemm 2017

19. R E A L C O L L A B O R AT I O N D O E S N O T
S C A L E A C R O S S L O C AT I O N S
roland flemm 2017

20. N O T B E I N G I N O N E R O O M L I M I T S
FA C I L I TAT I O N P O S S I B I L I T I E S
roland flemm 2017

21. O U R R E M O T E C O L L A B O R AT I O N
T E C H N I Q U E S A R E N E V E R P E R F E C T
roland flemm 2017

22. L E S S H E L P S T O R E D U C E T H E C O M M U N I C AT I O N
N E E D A N D I N T R O D U C E S N E W C H A L L E N G E S
roland flemm 2017

23. Cx tribe : 7 teams
5 teams Amsterdam
1 team Kiev
1 team Kiev & Amsterdam
Banking Apps tribe : 11 teams
5 Amsterdam
1 Vilnius
3 Endava
1 Kiev
1 cardiff
M O S T
P R O B L E M S AT
S C A L E
A R E A N
A M P L I F I C AT I O N
O F A
B A S I C ( S C R U M )
P R O B L E M
roland flemm 2017

24. Cx tribe : 7 teams
5 teams Amsterdam
1 team Kiev
1 team Kiev & Amsterdam
Banking Apps tribe : 11 teams
5 Amsterdam
1 Vilnius
3 Endava
1 Kiev
1 cardiff
R E M O T E T E A M S
A R E
A R O O T C A U S E
F O R
L O C A L
O P T I M I Z AT I O N
roland flemm 2017

25. Cx tribe : 7 teams
5 teams Amsterdam
1 team Kiev
1 team Kiev & Amsterdam
Banking Apps tribe : 11 teams
5 Amsterdam
1 Vilnius
3 Endava
1 Kiev
1 cardiff
roland flemm 2017
C U LT U R A L D I F F E R E N C E S

26. W E A R E
S O C I A L
B E I N G S
W I T H A
D I F F E R E N T
C U LT U R A L
B A C K -
G R O U N D
roland flemm 2017

27. W E A R E
S O C I A L
B E I N G S
W I T H A
D I F F E R E N T
C U LT U R A L
B A C K -
G R O U N D
roland flemm 2017

28. agile and
remote
meetings
rich
communication
communication
need is huge
co-location
preferred
reduced
productivity
infrastructure
facilitation
basic (scrum)
collaboration
social
cultural
local
optimization
roland flemm 2017

29. R E C O M M E N D AT I O N S
roland flemm 2017

30. Cx tribe : 7 teams
5 teams Amsterdam
1 team Kiev
1 team Kiev & Amsterdam
Banking Apps tribe : 11 teams
5 Amsterdam
1 Vilnius
3 Endava
1 Kiev
1 cardiff
D O N ’ T H AV E M U LT I - S I T E T E A M S
roland flemm 2017

31. P L E A S E
G E T M E O U T
O F H E R E . .
F I X Y O U R B A S I C ( S C R U M ) P R O B L E M
roland flemm 2017

32. Go See
Make real contact and build trust
Create shared goals and shared vision
Create norms of conduct
Don’t make promises you cannot keep
F I X Y O U R B A S I C ( S C R U M ) P R O B L E M
roland flemm 2017

33. G R E AT
T E A M S
C O M M U N I -
C AT E
B E T T E R
roland flemm 2017

34. A P P LY E A S Y F I X E S
Experience being remote
Fix technical infrastructure
Use good remote meeting gear
Reduce latency to absolute minimum
Treat spaces accoustically
Fix communication skills
Communication training
Meeting techniques
Discussion techniques
roland flemm 2017

35. roland flemm 2017

36. O P T I M I Z E Y O U R C E R E M O N I E S F O R
R E M O T E PA R T I C I PAT I O N
People on screens must be real life size
Add multiple cameras: Points of View
Monitor the connection
Use collaboration tools
Remot-e-fy your meeting techniques
roland flemm 2017

37. R E M O T- E - F Y Y O U R T E C H N I Q U E S
roland flemm 2017

38. A D A P T Y O U R FA C I L I TAT I O N
T E C H N I Q U E S
Verify connectivity before start
Choose your native tongue if possible
Prepare how to involve people
Be entertaining
Fix problems immediately
Add “white space” … when talking
Actively facilitate interruptions
Use diverge & converge technique
roland flemm 2017

39. T R E AT A L L T E A M S E Q U A L LY
Alternate host location to facilitate key sessions:
Overall refinement
Planning part 1
Sprint review
Overall retrospective
NO dedicated PO for your remote teams
YES dedicated SM for your remote teams
roland flemm 2017

40. Organise business trips
Include remote team in informal gatherings
Have remote coffee-corner-talks
Have chit-chat at the start/end of meetings
Small things matter:
Personal events
Sincere compliments
M A K E C O M M U N I C AT I O N S O C I A L
E M U L AT E D A I LY L I F E
roland flemm 2017

41. Different companies, different rules & goals
The customer pays….. So what?
Agile contracts
C U S T O M E R - V E N D O R R E L AT I O N S H I P

42. D E S I G N Y O U R S C A L I N G
I M P L E M E N TAT I O N F O R R E M O T E T E A M S
R E D U C E T H E N E E D F O R
C O M M U N I C AT I O N
roland flemm 2017

43. R E D U C E O R
E L I M I N AT E
T I M E
Z O N E
D I F F E R E N C E S
roland flemm 2017

44. T E A M
T E A M
T E A M
T E A M
location 1 location 2
1 product
1 value areaNEEDFORCOMMUNICATION
I M P L E M E N T S C A L I N G F R A M E W O R K
A L O N G M I N I M A L C O M M U N I C AT I O N L I N E S
roland flemm 2017

45. T E A M
T E A M
T E A M
T E A M
location 1 location 2
1 product
1 value areaNEEDFORCOMMUNICATION
I M P L E M E N T S C A L I N G F R A M E W O R K
A L O N G M I N I M A L C O M M U N I C AT I O N L I N E S
roland flemm 2017

46. T E A M
T E A M
location 1 location 2
1 product
T E A M
T E A M
1 value areaNEEDFORCOMMUNICATION1 value area
I M P L E M E N T S C A L I N G F R A M E W O R K
A L O N G M I N I M A L C O M M U N I C AT I O N L I N E S
roland flemm 2017

47. T E A M
T E A M
location 1 location 2
1 product
T E A M
T E A M
1 value area1 value area
1 product
NEEDFORCOMMUNICATION
I M P L E M E N T S C A L I N G F R A M E W O R K
A L O N G M I N I M A L C O M M U N I C AT I O N L I N E S
roland flemm 2017

48. Structuring your teams along these lines:
product -> value area -> team
Can reduce the communication need to:
None
PO & Teams,
(Decision making) communities,
Overall sessions,
Multi-team sessions,
Technical Alignments
I M P L E M E N T S C A L I N G F R A M E W O R K
A L O N G M I N I M A L C O M M U N I C AT I O N L I N E S
roland flemm 2017

49. N E V E R
S P L I T
P E R
S K I L L ,
F U N C T I O N A L I T Y
O R
A R C H I T E C T U R E
roland flemm 2017

50. T E A M
T E A M
location 1 location 2
1 product
T E A M
T E A M
1 value areaNEEDFORCOMMUNICATION1 value area
C O M M U N I T I E S M A K E S C A L I N G W O R K
community
roland flemm 2017

51. agile and
remote
meetings
rich
communication
communication
need is huge
co-location
preferred
reduced
productivity
infrastructure
facilitation
basic (scrum)
collaboration
social
cultural
local
optimization
roland flemm 2017

52. process
fix basic
(scrum)
problem
make
communities
work
design scaling
for remote
no multi-site
teams
reduce time
zones
organi-
zation
fix your
infrastructure
train people
optimize
meetings for
remote
use
collaboration
tools
adapt your
facilitation skills
handle cultural
differences
treat all sites
equally
make it
social
tooling &
technique
roland flemm 2017

53. roland.flemm@gmail.com
Дякую
roland flemm 2017