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The Most Preferred 30 Tech Workplaces January 2023.pdf
1. Augmenting Modern World Logistics
Cultural Tech-Connect
How the Workplace
Culture is Evolving
in the New Normal
of Digitalization?
Vol 01
Issue 02
2023
www.insightssuccess.in
Embracing Change
Organizational
Transformation in
the Wake of Work
From Anywhere
Times
2.
3.
4. The growth of several businesses observed in the
Tpast couple of decades has been driven by
modernization in process, technological
applications, and state-of-the-art infrastructure.
Organizations have shown increased efficiency, high
quality, prompt services, and very competitive pricing.
The efficacious productivity and resource optimization have
been important aspects of these steadily surging
organizations. Modern enterprises have been adept in
implementing professional business practices through
advanced technologies that have helped in meeting
customer requirements and supported with interesting value
additions as well. Quick and timely communication has
helped in facilitation of the prospect sourcing,
identification, marketing, sale conversion and long-term
customer association. Modern Customer Relationship
Management (CRM) applications and Enterprise Resource
Planning (ERP) tools have boosted their efficiency and
Editor’s Note
AUGMENTING
THE PROGRESS WITH
HIGH-TECH BUSINESS
FOUNDATIONS
5. offered best of the services to clients, leading to increased
business nurtured from high degree of customer
satisfaction.
Workforce efficiency through dynamic and passionate
working is nurtured through some of the best human
resource practices, that have encouraged learning,
motivating, and supportive work environment. The high
energy and vibrancy that the office culture resonates with
has reduced attrition, increased the oneness with the
organization and strengthened the organization-employee
bonding. Happy and content employees work with high
loyalty and contribute to the betterment of the organization.
The employees promote the business goodwill in the
industry and support in tackling the incidental challenges.
Recognizing the dynamism and modern approach to
efficient business transactions, Insights Success has brought
forward its latest edition “The Most Preferred 30 Tech Work
Places” which showcases different dimensions of modern
business organizations that have brought in the new trends
in the industry verticals.
Attached are a couple of riveting articles crafted by our in-
house editorial team, that will empower your reading
momentum.
Have an engaging and informative read. Cheers!
Abhishek Joshi
Deputy Editor
abhishek.joshi@insightssuccess.com
6. C o v e r S t o r y
24
28
38
42
Augmenting Modern World Logistics
18 AAPNA Infotheek
Augmenting the Fundamentals of Development
ARS T&TT
AutoFlow
Humanizing Tech Impact Crea ng the Best User Experiences
Software
An Enlightening Gaming Experience
Imenso
A R T I C L E S
7. 34
46
50
56
64
68
72
60
Robolab Technologies
Empowering the Future of India by Crea ng Lifelong Learners
Guaranteeing Automated Solutions to
all Business Problems
Ucodice Technologies
Personifying Your Perpetual Digital Biz Impressions
Unifynd Technologies
Creating an Inclusive Workplace to Build
World-Class Products
Proud to be Indian, Privileged to be Global
We Technologies
Cultural Tech-Connect
How the Workplace
Culture is Evolving in the New
Normal of Digitalization?
Embracing Change
Organizational
Transformation in the Wake of
Work From Anywhere Times
10. Featuring Brief
Company
Divami Design Labs is a UX UI Design & Development Agency with a
passion for creating user experiences that add outstanding value to
digital products and platforms, one design at a time.
Citis Infotech is an innovative, progressive and visionary solution
towards the modern-day education requirements.
Divami
Citis Infotech
Naveen Puttagunta,
CEO
Dr. Harshad Sangle,
Co-founder and
Managing Partner
Gray Routes Technology Pvt. Ltd is a leading provider of
location analytics and field automation software.
ESEO is a rapidly emerging digital marketing service company offering
aspiring, modern, organic, and trending SEO solutions.
Gray Routes Technology
Pvt. Ltd.
E SEO Solutions
Private Limited
Soubhagya Sahoo,
CEO and Co-founder
Deepak Nagpal,
Founder
Helical develops innovative concept designs for products and prototypes
for premium automotive and other clients.
GyanDevign Tech Services LLP aims to serve small businesses and
start-up founders to reach out to the market fast.
Helical Technologies
Pvt Ltd
GyanDevign Tech
Nikhilesh Tiwari,
Co-founder
Rahul Gulati,
Founder and
Chief Business Strategist
Ingram Micro accelerates growth and value for its customers,
who are the technology channel partners around the world.
Imenso Software is one of the leading software development company
based in India with its core expertise lies in custom, web and mobile
application development.
Ingram Micro
Imenso Software
Naved Afzal,
Head of Marketing and
Public Relations
Jimmy Kamboj,
Founder and CEO
Blue Dart Express is an Indian logistics company that provides
courier delivery services.
Beebom is one of the leading consumer technology websites
aimed at helping people understand and use technology in a
better way.
Blue Dart Express
Limited
Beebom Media
Private Limited
Manoj Madhavan,
CIO
Devinder Maheshwari,
Co-founder and
Chief Business Officer
Awaysoft Technology is an IT Firm Focused on Services in
Software Development, Website Development, Mobile
Application Development.
AutoFlow Technologies is a leading provider of process automation
services to highly impacting organizations.
Awaysoft Technology
AutoFlow Technologies
Bharat Choudhary,
Co-founder
Gaurav Hargude,
Founder and CEO
Mayur Parve, CTO
Ajit Kher, Managing Director
Zameer Khan, Director
ARS T&TT provides consultancy, design, development,
operation and maintenance services to its customers.
Anika Technologies is a global IT services company that assists
companies on technology transformations with their Staffing, Training
and Software Development expertise.
ARS Traffic &
Transport Technology
Anika Technologies
Dr. J.H. Linsse,
CEO
Anand Narayana,
Founder and CEO
Aapna Infotheek is a team of highly-skilled professionals, providing
cutting-edge solutions for Enterprise, web and mobile application needs.
Aapna Infotheek
Pvt. Ltd.
Abhijit Roy,
CEO
11. Featuring Brief
Company
ScaleupAlly partners with Startups and Business leaders, to
quickly build industry-changing solutions using Top Talents.
Robolab is your very own, on campus, centre of Excellence in Robotics
and Industrial Automation, tailor made for you.
ScaleupAlly
Robolab Technologies
Pvt. Ltd.
Manu Jain,
CEO
Amol Gulhane,
Co-founder and Director
SmatBot is an AI Powered chatbot, Your one-stop solution for building a
conversational chatbot with smart intelligence.
Shivrai Technologies is one of the global leaders in Agritech solutions.
Smatbot
Shivrai Technologies
Pvt.Ltd
Tanvi Modi,
CEO,
Mr Vamshi,
CTO
Sanjay Borkar,
CEO and Co-founder
Unifynd builds white-label loyalty solutions and customer
engagement platforms for businesses to Acquire, Engage and
Retain their customers by building brand loyalty.
Ucodice Technologies is a reputed web development company providing
unmatched web development services to the clients across the world.
Unifynd Technologies
Pvt. Ltd.
Ucodice Technologies
Pvt. Ltd.
Jash Choraria,
Founder
Mr Ram,
Founder
Weft technologies best in the industry and that has highly satisfied
hundreds of our clients.
Vertical Software is a one-stop solution for all design, development,
technology consulting & digital solution’s needs that brings innovative
resolutions to the business hick-ups.
Weft Technologies
Vertical Software
Nidhin Ravi,
Director
Patrick Gilroy,
President
Realisieren is a young fast growing software development and
technology consulting company
Pragmatic is a global open source enterprise software development,
consulting and products company.
Realisieren Technologies
Pvt Ltd.
Pragmatic Techsoft
Pvt Ltd
Sachin Shinde,
Founder
Shabbir Merchant,
Founder
PHN Technology focuses on designing niche offerings for its
clientele at the right price.
Myrl Tech is a platform to help funded startups and enterprises find the
best tech partner agencies from across the globe to help augment their
product tech teams to fuel the next stage of innovation.
PHN Technology Pvt Ltd
Myrl Tech
Pradip Narayankar,
Director
Akhil Sharma,
Co-founder
Mindtickle is the market-leading sales readiness platform,
helping revenue leaders at world-class companies.
MindNerves Technology specializes in providing a new generation of IT
services and offers its customers cloud solutions for business with full
technical support
Mindtickle
MindNerves Technology
Deepak Diwakar,
Co-founder
Amit Goyal,
CEO
Katalyst Software Services Limited. is a best-in-class software,
products, technology services, and solutions provider.
Katalyst Software
Services Limited
Yogesh Agarwal,
CEO
12.
13.
14. ransport has evolved in history, following a wide
Trange of factors, which enhanced the fundamentals
of why and how people moved and transported
goods between places. Mobility demand is constantly being
driven by the need to access opportunities related to work
and services depending upon the historical and cultural
context.
Since the beginning of civilization, mankind had a crucial
need of transporting items from one location to another. As
we have evolved with time, we are becoming better at
getting things to where they needed to go. Improved
equipment and resources meant that we could get more
items to more locations with fewer efforts. Advancements
in technology allowed us to hastily yet efficiently get items
to more destinations. However, nobody had imagined the
world would rely so heavily on logistics services as it has in
the past few months.
In the last few years, we have seen a dramatic shift in
technology. This has allowed us to wave goodbye to
horseback and welcome modern transport methods such as
trucks, trains, ships and aircraft.
The advanced world of today demands that items are
moved from a location, stored in a warehouse, and then
distributed. The world relies on trade, and logistics is at the
heart of any trade deal. Everyone seeks—integrated
transportation and distribution offering secure, reliable,
personalized and time-definite express logistics
services—Certainly, Blue Dart is the company that has
been fulfilling these ever-evolving demands since its
inception.
Under the visionary leadership of—Manoj Madhavan,
CIO—Blue Dart's significance is its exceptional service
quality, unparalleled reach as well as reliability, resilience
and responsiveness like none other in the industry.
The Remarkable Legacy
Blue Dart is South Asia's premier express air and integrated
transportation and distribution company, offering secure,
reliable, individualized and time-definite express logistics
solutions across an extensive network of 35,000+ locations
in India and over 220 countries and territories across the
world.
Blue Dart's ability to deliver excellence is supported in the
backend by its fleet of six Boeing 757-200 freighters,
extensive ground network, technological expertise as well
as its dedicated team members, who go above and beyond
the call of duty to ensure that the company remains India's
Trade Facilitator and a Provider of Choice, an Employer of
Choice and an Investment of Choice for all its stakeholders.
A Benchmark Par Excellence
Blue Dart has always championed future-ready technology.
Numerous industry-firsts have been pioneered at Blue Dart
including but not limited to the use of COSMAT IITM,
contactless delivery and leveraging drone flights to ship
mission-critical equipment into the interior most regions of
the nation. The use of drones to facilitate last-mile delivery
is a natural extension of Blue Dart's fleet of Boeing 757
aircraft.
The company remains aligned with the DPDHL Group's
'Strategy 2025 – Delivering Excellence in a Digital World'
and this encourages its search for innovative solutions,
making it one of the best technology solution providers in
the nation.
Blue Dart follows an Insanely Customer Centric approach,
and this is its key differentiator. The company works very
closely with its customers to co-create solutions which help
their businesses grow and at the same time make their
customers happy.
Most importantly, the company always analyzes all
feedback that it receives from internal and external
stakeholders and constantly improves its perfection.
Leveraging technology through continuous upgrades and
deploying new tech stacks Blue Dart engages with its
stakeholders thereby improving its performance and
delivering premium service standards.
The Most 30 Preferred Tech Work Places
15. An Ever-Expanding Fleet of Remarkable Innovations
The Express Logistics industry is highly competitive with
new players emerging at a quick pace. In an environment
like this, Manoj and his team realized early on that Blue
Dart's market differentiators will attract brand loyalty and
build customer trust.
Premium service quality at value, user-friendly technology
that enables Blue Dart's customers to leverage its services
on-the-go, and individualized solutions that cater to its
customers' every logistics requirement–from temperature-
sensitive shipments like pharmaceutical and vaccines to 100
kg shipments, each and every facet of the organization
reflects its core competency–Customer Centricity.
The company firmly believes in ensuring its customer of
choice is at the center of its business being—Blue
Dart's—biggest market differentiator apart from its
capabilities. Moreover, every offer, capability addition and
technological expansion launched is made keeping the
customers in mind.
For example, the pandemic has been the most challenging
period for most of Blue Dart's customers, across segments.
Keeping in mind the predicament its customers were in,
Blue Dart launched several offers to reduce their burden
such as the 'Fight COVID-19 Price,' delivering medicines to
NRIs who were away from their loved ones, pioneering the
Contactless Delivery Service, launching the 'My Blue Dart'
mobile application to allow its customers to book a
shipment etc. on the go.
The Blue Dart Med-Express Consortium was also launched
to leverage the use of drone flights to build a robust
healthcare logistics infrastructure in the remotest areas of
the nation. It is such initiatives that set Blue Dart apart in a
very competitive environment.
Eloquent Leadership of Qualities
Manoj Madhavan began his journey with Blue Dart in
2017, his tryst with information technology and systems
development spans over two decades. As a part of South
Asia's Most Innovative and Awarded Express Logistics
Provider, he took the baton and continued to lead the digital
transformation that the organization initiated early on.
Apart from supervising the key areas of Digitalization and
its Impact on Customer Experience, Process Optimization,
Cost Management and Productivity Enhancement, Manoj
also enabled the endowment of the Analytics and Data
Science function; he also introduced and developed the
Data Lake (BI) project within the organization.
Manoj firmly believes that leadership, guidance, keeping
communication channels open, and recognizing and
rewarding talent is amongst the key parameters that make a
good team member, great. Moreover, from an IT and
Systems Development point of view, ensuring systems and
processes are made seamless and efficient for the colleagues
is one of the best ways in which Manoj ensures that Blue
Dart continues to remain a Great Place to Work.
For example, during the pandemic, Manoj together with his
team was at the action stations, prepared to tackle any
oddballs coming their way. The crisis is the mother of all
innovation and through this challenging period—Manoj
shared, “I am proud to say we innovated, not only at the
speed our customers demanded, but most importantly,
innovated at the speed our colleagues demanded as well.
'People First' will always be a part of our DNA.”
Evolving around the Emerging Technologies
Sharing his opinions on how the adoption of modern
technologies like AI and ML is impacting the Tech Solution
space and how Blue Dart is adapting to this changing
scenario, Manoj expressed, Leveraging AI and ML is
opening up new possibilities and hence the impact these
technologies can have both; on humans and business is
huge. These technologies help us learn and scale at a pace
16. that was never seen before and at the same time augment
human cognitive abilities.
Adding to this, Manoj also shared, “Autonomous supply
chain is something we can foresee eventually. Right from
self-driven trucks to intelligent robots that manage
warehouses, the whole industry is witnessing the rapid
deployment of technologies which is driving this huge shift.
We have been adapting new technology architectures like
redesigning our ERP to a microservices-based design.
Implementing BI stack based on data lake to support the
business for analytics and insights. The intent is to make
sure that decisions are based on data and not just gut.”
“Deploying ML in areas where it can help in driving
operational efficiencies through optimized routing or
address correction and also helping operations by predicting
volumes and manpower requirements. We keep exploring
new avenues and areas where we could make use of AI and
ML to impact operations and drive better efficiencies or
optimizations,” stated Manoj.
Evaporating the Adversities of the Pandemic
The lockdowns imposed at the onset of the pandemic
dislocated supply chains and halted operations. The need of
the hour was to acclimatize people, systems and services to
a 'new normal' while simultaneously ensuring the safety of
every team member and customer.
Manoj and his team seamlessly rolled out a Business
Continuity and Contingency Plan (BCCP) which gave them
a first-mover advantage to leverage their strengths and
deliver excellence to their customers. Work-from-home was
enabled for all the teams who supported at the backend
while the Contact Less Delivery Service was pioneered
keeping the health and safety of their frontliners in mind.
Manoj and his team successfully created a proposition that
“our workplace is a safer and healthier place to be” as
they left no stone unturned in ensuring the health and safety
of their employees by providing thousands of hours of
safety SOP Training.
Moreover, technology became the cornerstone of their
ability to function impeccably in this VUCA environment.
Leveraging the power of technology, Manoj and his team
were able to turn the crisis into an opportunity to continue
providing exceptional service quality associated with Blue
Dart.
Elemental Wisdom
As a piece of advice to emerging business leaders who wish
to make their organizational environment better for their
employees, Manoj shared, “Understanding and getting
immersed in the business is the first and foremost step for
any tech business leader. This will provide insight into the
areas which need improvement and others which need
stabilization or innovation.”
Moreover, he also stated, “Getting to know your internal
and external stakeholders is another very important focus
area. Customer expectations can be gauged by this, and one
gets to know the 'REAL' customer experience. This would
help design solutions which have a high impact. While
embedding or deploying new technologies, it is important
to communicate the reason 'WHY' it is being done.”
“Some solutions need more communication for them to be
effectively used. Change management becomes a very
critical part of the overall project and special attention
needs to be paid to it. Last but not least simplicity of the
design and focus on the problem being solved play a great
part in the success of the projects and its acceptability in the
user community,” shared Manoj.
Embracing the Ultimate Prospects
Digitization across the supply chain from the first mile to
the last mile is the future of the industry and the company is
17. excited to experience what the future holds in terms of
technology-led logistics solutions. Blue Dart will continue
to focus on leveraging technology and automation to
strengthen a sustainable supply chain.
Technology has been a major pivot for the company, and it
plans to steadily incorporate future-ready technology-based
solutions into its portfolio to remain one step ahead of the
curve to deliver exceptional service quality. The Blue Dart
Med-Express consortium was only the start of what we
believe is going to be a digital transformation.
Technological innovations such as real-time ordering, end-
to-end inventory visibility, autonomous warehouses, drone
delivery, significant use of robotics and an increased
emphasis on leveraging AI/ML-based solutions will dictate
the future of the logistics industry. Our focus on consistent
innovation and passion for tech-based solutions will
continue enabling us in ‘Connecting People, Improving
Lives.’
Therefore, the company constantly keeps avenue and seeks
strong partnerships with every customer, envisaging and
creating the connections to achieve business success,
always. Wherever the future is heading, Blue Dart will
continue to offer game-changing solutions with a
competitive edge to all its stakeholders—a continuum of
innovations.
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21. Modern technology has shifted the way we do
business. Therefore, being tech-savvy is no
longer a bonus but rather an expectation in the
workplace. Workplaces depend on technology as a salient
point of driving business operations. What are the true
attributes of a tech leader? The first is an extremely
passionate heart full of an innate desire to lead everyone by
setting examples while keeping regular track of innovations
and advancements.
The next is their commando-like crystal clear approach and
compassion for long-term partnerships and professional
relationships. And finally, wherever they go and work, they
foster an environment full of love, mutual affection,
appreciation, understanding, and care.
Possessing all these qualities in abundance, Abhijit Roy,
being the exemplary Founder and Director, is successfully
leading AAPNAites’ Team of IT Commandos to provide
and deliver personalized and perfectly pragmatic IT
solutions to their global clientele.
He is a Computer Science Engineer from the University of
Mysore, India (1989), Abhijit’s professional journey prior
to AAPNA was full of learning and understanding of IT
businesses. In the initial years of his career, he got an
opportunity to work with various small and large organiza-
tions in India and the US.
In these many years, while AAPNA has gained expertise in
.NET technologies, its services now include Hyper Automa-
tion with RPA, BPM, and Process Mapping along with
various transformational digital technologies, targeted
towards automation.
The clients and their requirements are always treated on a
priority. Abhijit adds, “We ensure that the client require-
ment is immediately attended to by our technical experts.
We schedule calls and meetings with our clients to know
their expectations from AAPNA and share our best solution
to them, by not only doing what they want us to do but also
proposing what is best for their project.”
An Exceptional Saga of AAPNA Infotheek
AAPNA Infotheek, began its journey in 2007 with a small
team of reliable and highly qualified people with only a
couple of clients to work for, with a motto of being a “Great
Place to Work.” But nothing comes to anyone so easily.
“However, this did not change my focus and belief in my
team, which kept increasing year on year. It is now a
passionate team of 170+ software commandos serving
prestigious clients predominantly in the US, Australia,
India, and UAE,” shares Abhijit.
Briefing about AAPNA’s USPs, Abhijit says that they are an
IT Commando Unit that delivers customer service excel-
lence, through extreme passion, optimizing technology
costs using zero wastage methodology, and their awesome
organizational culture. He further informs,
“AAPNA’s key USPs are:
Ÿ Extreme Passion – Each one of us is extremely passion-
ate about service, quality, and technology.
Ÿ Commando Approach – Focused, goal-oriented, adept,
and honorable are qualities our clients most associate us
with.
Ÿ Partnership Model – The company value relationships
and believes in building strong, lasting mutually
beneficial business partnerships.
Ÿ Great Culture – The company has created an environ-
ment in which AAPNAites don't work because they
have to, but because they love to.
AAPNA Infotheek
19 | January, 2023 | www.insightssuccess.in
The Most 30 Preferred Tech Work Places
22. Its ultimate motto is – “to never lose a relationship – be it a
client or team member” – which stands us apart from any
company of our kind!”
The company has an experienced Leadership Team which is
constantly thinking and working towards the growth of
AAPNA and how to take it to the next level. They are
personally involved in every project we undertake – we
believe in the mantra – starting right, is half-the job done!
The organization has invested heavily in learning and
development by way of its formal L&D framework which
constantly aims to take each AAPNA Commando to the
next level. We have also set up Centers of Excellence to
take our existing practices forward and innovation labs to
research and develop competence in new technology areas.
Virtually Yours’ Forever
According to Abhijit, 2020 – 2021 were undoubtedly
unfortunate years for everyone in the world. However,
AAPNA utilized these years to grow and show to the world
that they are unstoppable. One of the most exciting
decisions taken by the management was to go completely
virtual and operate in work-from-home mode perma-
nently. This resulted in attracting talent which was earlier
not available.
Sharing their professional qualities and values greatly
admired by clients, Abhijit says that he is a manager by
example, leaving no stone unturned to make his team
comfortable while at work, and he has always believed in
an ‘Open Door Policy.’ “AAPNAites at any level can meet
me any time to discuss and share their thoughts and
opinions,” he asserts.
The clients and their requirements are always treated on a
priority. He adds, “We ensure that our technical experts
immediately attend to the client’s requirement. We schedule
calls and meetings with our clients to know their expecta-
tions from AAPNA and share our best solution to them, by
not only doing what they want us to do but we also propose
what is best for their project.”
AAPNA – We Are a Professional Family!
Briefing about AAPNA’s USPs, Abhijit says that they are an
IT Commando Unit, which delivers customer service
excellence, through extreme passion, optimizing technology
costs using zero wastage methodology, and their awesome
organizational culture. He further informs, “Our key USPs
are,
Ÿ Extreme Passion – Each one of us is extremely
passionate about service, quality, and technology.
Ÿ Commando Approach – Focused, goal-oriented,
adept, and honorable are qualities our clients most
associate us with.
Ÿ Partnership Model – We value relationships and
believe in building strong lasting mutually beneficial
business partnerships.
Great Culture – We have created an environment in which
AAPNAites don't work because they have to, but because
they love to.
Our ultimate motto is – “to never lose a relationship – be it
a client or team member” – which stands us apart from any
company of our kind!”
Strong Competence on Latest Technologies
Being an experienced leader, Abhijit shares his optimism on
how the adoption of modern technologies like AI and ML
impacts the IT industry and how AAPNA is adapting to the
change. AI and ML are completely revolutionizing the
impact of IT. Almost all products and platforms today are
incorporating these cutting-edge paradigms to enhance their
offerings. This trend is not just limited to consumer
products or B2C platforms; it’s also permeating the
enterprise sector as well. Enterprises are now looking for
ways to incorporate these technologies into their business
processes, which provides a great opportunity for startups
Our ultimate motto is –
“to never lose a relationship –
be it a client or team member” –
which stands us apart from
any company of our kind.
20 | January, 2023 | www.insightssuccess.in
23. and entrepreneurs. “RPA, driven by AI and ML, is one of
the key focus areas for us and we are committed to
developing strong competence on the same,” he mentions.
Revealing their approach to overcoming challenges faced,
Abhijit says that they have an experienced Leadership
Team that is constantly thinking and working towards the
growth of AAPNA and how to take it to the next level. He
divulges, “They are personally involved in every project we
undertake – we believe in the mantra – starting right, is
half-the job done!”
Sharing his professional qualities and values greatly
admired by clients, Abhijit says that he is a manager by
example, leaving no stone unturned to make his team
comfortable while at work, and has always believed in an
‘Open Door Policy.’ “AAPNAites at any level can meet me
any time to discuss and share their thoughts and opinions,”
he asserts.
2020 – 2021 were undoubtedly unfortunate years for
everyone in the world. However, AAPNA utilized these
years to grow and show to the world that they are
unstoppable. One of the toughest decisions taken by the
management was to go completely virtual and operate in
work-from-home mode permanently. This resulted in
attracting talent which was earlier not available.
To make it successful, HR at AAPNA came up with various
Employee Engagement (EE) initiatives and Special Benefits
for its Commandos, like Leaders retreats, online festive
celebrations, various kinds of games and competitions, and
coffee sessions with team members and CEO, to name a
few.
The Victorious Mantra
In his advice to budding entrepreneurs aspiring to venture
into the IT space, Abhijit says, “Your belief in yourself and
the team you are working with are the key factors one must
have to succeed in the industry.”
One must be a good learner with a positive outlook and
great values. A great organizational culture must foster
respect for everyone, and a true sense of inclusion, where
every member of the team feels like an owner of the
organization. Then and only then will every member
contribute with full heart and soul to continue building the
culture, which is a ‘MUST HAVE’ for building a GREAT
organization.
21 | January, 2023 | www.insightssuccess.in
24. Future Vision of a Great Company
Envisioning scaling AAPNA’s operations and offerings in
the future, Abhijit reveals that at AAPNA, they are steadily
growing at a healthy pace. “It is important to understand
what we mean by pace, as unlike most of the industry, we
do not intend to grow at a breakneck speed. We believe we
are in the INFINITE game of building a GREAT
COMPANY, and therefore, at every step, we reconcile and
ensure we have robust, strong footings and don’t fall down.
As a result, our organization is extremely stable. Further,
we invest heavily in Learning and Development, which
keeps our teams highly engaged and modern. We also invest
in exploring new technologies and have set up multiple
initiatives to explore latest trends and patterns, and many of
our team members are involved in these initiatives.
And finally, in 2022, we also started TWO very interesting
product journeys, which are both close to our hearts, as well
as, well within our core competencies. We are excited about
the outcome of these products, and their impact on the
market,” he concludes.
Ÿ “On behalf of The Bodhi Group, Inc. I would like
to express my gratitude to the staff at AAPNA
Infotech and in particular, the team who devel-
oped and worked so diligently on our website.
Your team has transformed our website and
made us an equal player in the competitive
business… more.” – Sree Gopinath, P.E.
President,Bodhi Group, Inc.
Ÿ “We have been extremely pleased with their
knowledge and expertise of IT products and
services, high quality of staff, and prompt
delivery of output.” – OperationsAdvisor, The
WorldBank.
Ÿ “Working with AAPNA was more than what I
expected. Starting from requirement analysis,
design conceptualization, smart coding and
keeping a tight-watch on given timeline AAPNA
Infotech has been exceeding my expectation.” –
MuraliThangam, United Nations in India.
Ÿ “I would rate the team as highly satisfactory; I
am always impressed with how diligently they
work to meet stringent deadlines, and their
unfailing professionalism and friendliness. It is
a pleasure to work with you!” – Web Design
company,UK.
Ÿ “Thanks to its flexibility and commitment, the
team at AAPNA has proven to be a key partner
for our first project, The Luxury Wine Club.” –
Vincent Fleurant, Mercure-i CTO, The
LuxuryWineClub.
Clients’ Praises for AAPNA:
22 | January, 2023 | www.insightssuccess.in
25.
26. Augmenting the Fundamentals of Development
ARS T&TT
We have a strong international and domestic team of specialists
covering all required disciplines in the IT and ITES sector.
Dr. J.H. Linssen,
CEO
nowing that the information
Ktechnology industry is authorita-
tive not only for the develop-
ment of newer industries but for the
general well-being of the state, the
government of Kerala is very much
focused on IT/ITes. Information and
Communication Technology [ICT] has
supported the state’s growth for over two
decades.
Realizing its potential, the state govern-
ment has made intense efforts to form a
sound and world-class infrastructure for
the sector and to develop the state’s
digital technology capacities and
resources.
These steps support the state to be at the
forefront in implementing information
and communication technology projects,
e-governance initiatives, e-literacy
programs, and in the creation of basic IT
infrastructure facilities.
Currently, the state has the highest mobile
penetration in the country, which clearly
demonstrates the demand for world-class
IT solutions. Adhering to crucial funda-
mentals, Kerala is one of the significant
IT destinations in India.
The country’s IT sector has recorded
27. steady growth over the last decade, and various frontiers
have been opening concerning the application of informa-
tion technology in day-to-day life. Augementations in IT
focus on smart cities; the solutions will also benefit the
country.
The IT sector has been revolutionizing every sector of the
economy. Value addition and product enhancements help
industries to stay competitive in India. The smart city
initiatives for major Indian cities are encouraging for IT
companies like ARS T&TT and will also help to deliver
world-class services.
ARS Traffic and Transport Technology India Pvt. Ltd. [ARS
T&TT], a 100% subsidiary of ARS Traffic and Transport
Technology B.V. in the Netherlands, started its operations in
India in 2001.
It started as a total solution provider of intelligent mobility
systems for the transportation market. ARS T&TT provides
consultancy, design, development, operation, and services
to its clients who require Smart Traffic and Transport
Solutions. Clientele includes major public and private traffic
and transport organizations in India, the UK, and Europe.
ARS T&TT’s mission as an independent ITS solutions
provider is to expand its leading position in the fast-
growing smart transportation market. ARS T&TT’s
unwavering focus on continuous innovation enables it to
achieve this mission. ARS T&TT partners with its clients
during the complete solution life cycle, right from the
conceptual phase to the development, implementation and
exploitation phases.
ARS T&TT was founded by Dr. J.H. Linssen, Netherlands
in1998. Dr Linssen is the Chief Executive Officer of the
ARS group of companies. ARS T&TT India operations are
masterminded by Mr Manesh V.S, a techno-business
enthusiast who indefatigably leads the India team as its
Managing Director. Manesh joined the organization in
2001 when the company started its first unit in the IT park
in Trivandrum.
ARS T&TT India was born with five members, which has
now grown to a strength of 250+ employees and is spread
across various states in India. Manesh started as a Delphi
Programmer for the company and contributed to the growth
of the company in the last two decades.
He steered and scaled up the company from an offshore
development center to a full-fledged system integration
capable company by opening the company’s potential to the
domestic market. Thus ARS India had the opportunity to
provide its solutions to the larger and reputed organizations
in India like the Municipal Corporation of Greater Mumbai,
IOCL, BPCL, Madhya Pradesh Road Development
Corporation, and Surat Municipal Corporations etc.
Emerging Silicon Valley of India
Being a state with unique topography and well connected to
the international business hubs by means of air and water,
Kerala is a technology-friendly state in India. It has been
promoting the IT business and allied services, which
generates employment and revenue.
Kerala promoted the IT/ITeS industries and computer
hardware industries by establishing a world-class IT
campus at Technopark, Trivandrum. The IT park in
Trivandrum, Technopark is India’s first IT park and the
largest one.
The commendable infrastructure provided by the state
government at Technopark has provided ARS T&TT with a
good foundation to establish its business. The availability of
highly skilled resources has attracted many MNCs towards
Technopark, Kerala.
Dynamic Offerings
ARS T&TT (India) offers comprehensive, end-to-end
technology services and solutions to both private, public,
and government authorities. The company provides the
winning edge to its clients by leveraging the overseas
experience and deeply committed people.
ARS T&TT (India) also owns a full-fledged R&D center in
India handling end-to-end development activities of all
European projects and also effectively monitors its global
projects with the support of a 24X7 Traffic Management
Centre (TMC) and help desk following the ITIL practices.
25 | January, 2023 | www.insightssuccess.in
The Most 30 Preferred Tech Work Places
28. ARS T&TT provides software solutions for:
Ÿ Traffic Management & Information
Ÿ Real-time and Forecast Travel Information/Travel
time Prediction
Ÿ Adaptive Traffic Signalling to improve the travel
time
Ÿ Public Transport Management and Passenger
information.
Ÿ Dynamic Platform Assignment for Bus Terminals
Ÿ Traffic Enforcement Systems (Speed, Red-Light,
Stop lane, Wrong Direction and No Parking
Violations)
Ÿ Toll plaza, Free Flow and In-car Tolling
Ÿ Route Planning, Navigation and Fleet Management
Ÿ Incident/Emergency Response Management
Ÿ Parking Management
Ÿ Automatic Traffic Counter and Classifier
Ÿ 24/7 Monitoring, Data Analysis and Service Support
Ÿ Technology and Business Consultancy on Intelligent
Traffic and Transportation Systems
Overcoming the Adversities
The growing traffic and infrastructure demand more smart
mobility solutions to solve the ongoing issues. It has
brought in the need for more sophisticated AI-based
solutions. Leveraging this proven technology has not been a
solution to the increased volume of data to be processed.
The combined effort of technology and the business
development teams tackled these challenges.
Key areas of improvement were identified, and with the
continuous support of committed manpower resources and
focused management, success was not afar for the
organization. The demand of the Indian market was
predicted well in advance by ARS T&TT business leaders
out of their experience and continued learning from the
European market, which helped ARS T&TT to be ready
with perfectly packed futuristic products. The well-planned
and executed entry helped ARS T&TT to break into the
competition’s client accounts.
Overcoming the Pandemic
The initial wave of COVID-19 and the sudden shift to work
from the home culture created discomfort and disturbance
to the workforce echo system. ARS T&TT made quick
adaptions to ensure its staff are moved to safer positions
with their IT assets and restructures the IT backbone
enabling people to work from remote areas. At the domestic
business front, the team experienced severe challenges due to
the delay/lack of payments for the contract implementation
and operations.
Despite all the challenges, ARS T&TT ensures that none of
its employees are affected financially, personally, and
professionally. ARS T&TT has done multiple vaccination
drives for its staff and ensured all are vaccinated and safe.
Working together is the success mantra in the IT business in
India, where juniors to seniors have the opportunity to
interact and support each other, gain knowledge and grow
together. The Pandemic impacted this work rhythm that ARS
T&TT is trying to bring back to its employees by ensuring
their safety and offering them the best out of their
professional lives.
Words of Worth
Intelligent Transportation Systems are one of the key
domains that have undergone rapid development in a very
short period. It becomes a necessity as a city grows. Meeting
the objective of both government authorities and the public at
the same time makes ITS a unique domain. The public reaps
the benefits of easiness and safety, whereas the government
can generate additional revenue by implementing ITS
solutions.
Being such a critical area of public importance, the ITS
domain is always open to consistent development, and the
business opportunities are never-ending. Government
initiatives to implement smart cities across various cities in
India have provided a sufficient boost to the domain.
Future Insights
By having a very domain-centric direction and experience in
intelligent transport/traffic systems, in international sectors,
for two decades, ARS T&TT foresees itself becoming a
global leader in the ITS domain.
ARS has several first-to-market products based on many
innovative ideas – like blue-tooth-based travel time
measurement and video-based section control speed
enforcement systems. ARS owns several market-leading
products in the ITS domain. ARS T&TT envisages
introducing Artificial Intelligence-based cutting-edge
technologies in the ITS domain through committed efforts in
the future. Also, it is planning to categorize its solutions
under various business units with a special focus, on a
productization approach for growth.
26 | January, 2023 | www.insightssuccess.in
29.
30. Next-Gen Technovator Accelerating Brand Digital Momentum
AutoFlow
Technologies
Technology is all about innovation, and
the secret to innovation is freedom.
“
“
31. he transformation of a company into a famous
Tbrand happens when that organization's cultural
warmth amplifies to the extent that its magnificent
aura gets imbibed firmly in people's hearts and minds.
Technology-led digitalization is expanding that culture
exponentially to a globally inclusive level, going above and
beyond geographical, national, and linguistic boundaries.
In the post-pandemic new normal times, companies the
world over has grasped the fact that adopting advanced
technologies is not only essential for their sales growth,
business development, and profit maximization, but by
partnering with reliable global digital accelerators like
AutoFlow Technologies, they can leverage the tremendous
power of modern tech to truly touch and transform their
customers' lives while ensuring a creative culture of
innovation and freedom to their workforce.
Under the visionary league of technocratic leadership of
Gaurav Hargude, the Founder and CEO; Mayur Parve,
the CTO; Ajit Kher, the Managing Director, AutoFlow
Tech is already serving Fortune 500 companies, SMEs, and
start-ups in achieving their goals.
Real-World Challenges Resolution
Gaurav shares, "At AutoFlow Technologies, we aim at
building next-generation Secure and Scalable IT products
and solutions for our esteemed customers which helps
resolve their real-world challenges. With a deep passion,
expertise, and proven track record in Analytics,
Digitization, RPA, Enterprise Web, and Mobility, we are
aligned with our aim."
AutoFlow Technologies is all about excellence, passion,
and flexibility. Since its establishment, the company has
achieved outstanding success in developing and delivering
a stream of innovative products, services, and solutions
across various domains.
Mayur adds, "Consequently, we are helping the most
impactful companies to maximize their data outcomes
providing insights to make informed decisions.
Our key rule is to deliver solutions to our esteemed clients
according to our TSQ (Time, Scope, Quality)
Methodology."
While focusing on its methodology, the team
AutoFlowTech do not let go of their consultative approach
to designing and delivering solutions. Every product and
solution delivered to their customers is recognized for its
quality, security, scalability, and user-friendliness.
"That's what makes us stand out in a crowd; during a
shorter time span, we have made a significant presence in
India, the US, and the UK," informs Gaurav. That is how
since its inception in 2016, the tech firm has successfully
delivered over 650 projects and 6 products to 85+ of its
clients.
Talking about their work culture, Gaurav says, "We are a
distinguished organization with a unique organizational
environment. We strongly believe in freedom and flexibility
in the workplace and have established the same culture
within our organization and workplace. You can have a
glimpse of 'Day at AutoFlow Technologies' by scanning the
below QR,”
The Most Prefferd 30 Tech Work places ||2022
32. Passionate Tech Evangelists
A company is not a success of an individual; it's the success
of the team. The journey of AutoFlow Tech was started in
2016 by Gaurav, the Passionate Tech evangelist and
Industry veteran Ajit.
As a disruptive innovator, Gaurav's strengths lie in
identifying and investing in next-generation technologies.
Gaurav comes with extensive experience in building and
delivering Digital Transformation, BI and AI Road Maps
for SMEs to fortune 500 Companies.
On the other hand, Ajit is a technocrat with deep insights
into Automation, Machine Learning, and Artificial
Intelligence. Ajit has substantial experience (18+ yrs in the
US, 10+ Yrs. India) working for Fortune 500 companies. In
his early career, he headed a precision auto part
manufacturing company, which was later successfully sold
to a Swiss conglomerate for ₹800 Cr.
When there is passion backed by decades of experience,
then there is assured success in the future. And that's what
happened; in just two years, AutoFlow Technologies has
gained a lot of recognition from its clients and customers.
Now, it was time to shift gears and build a strong
Technology backbone for the company.
In 2018, Mayur joined the team as the Chief Technology
Officer (CTO), adding one more feather to the crown.
Under his leadership, AutoFlow Tech became an
internationally recognized Product Engineering and
Technology Services Company.
Mayur is responsible for building a scalable technology
stack for the company and bettering operational agility, risk
management, data, and analytics while driving strategic
efficiency and improving overall customer acquisition,
experience, and business growth.
Mayur, along with his team, created the most impactful
enterprise product, which is creating a buzz in the market
and those are adopted around the world:
Ÿ Governance Framework (Collaboration and
Productivity enhancement)
Ÿ Digitizer Platform (Low Code Platform)
Before joining AutoFlow Tech, Mayur was the CTO and
Director at Bit Marvels, responsible for building fin-tech
educational products. Mayur Played a crucial role in the
success of Bit Marvels. 'Career Sarthi' start-up got Selected
for 'Start-up India' and successfully helped 540+
Educational Institutes.
Gaurav says, "Additionally, we are extremely proud of our
core backbone team who is exceptionally contributing to
the organization's growth, and these members are Akash
Ingale, Kedar Relekar, Audumbar Kabade, Akshay Gupta,
Yugal Patil, Rohan Mangaonkar, Chetan Mukadam, and
Hanmant Khujat."
Think Automation !!!
Sharing AutoFlow Tech's immersive offerings and
significant aspects that make it stand out in the cutthroat
competition, Gaurav says they are a product engineering
and services company with a blend of enterprise and SME
solutions. Their product offerings are widely focused on
productivity enhancement, collaboration, and efficiency
improvement. Their enterprise product line includes
AutoLync- Governance Framework, Digitizer (Low
Code Platform), VeinFlow – Company Act Compliant
Vendor Registration Platform, and CXO Dashboards.
AutoLync–Governance framework: is a key application
for Management to better track and manage their
businesses. A powerful workspace with a lower learning
curve helps in productivity enhancement across
organizations with process compliance and maintaining a
knowledge repository.
33. What You will be able to Achieve:
· Connect business goals and execution.
· Visualize and plan your work.
· Re-prioritize and effective delegation of work.
· Get Started and organized with Templates.
Use Cases:
NPD, PPAP, APQP Management, Program Management
and its MIS, Collaboration with vendors, Timesheet
Management, Steering Committee Setup and actionable
tracking, Process template, Compliance through recurring
tasks, Ticketing with SLA, Issues and Bug tracking, Change
Request management with CCB, MOM - Action Item and
it's tracking, Notes and document repository, Process
Standardization and Checklist etc.
Digitizer:
Gaurav states, "We are amongst the pioneers who have
developed a Low code platform." In 2021 Gartner
predicted that by 2024, Low code application development
would be responsible for more than 65% of application
development. After foreseeing the demand, AutoFlow Tech
was the early mover and introduced Digitizer in the market
in 2016. It is a secure, scalable, and robust platform that
enables users to create dynamic applications with Drag and
Drop functionality and maximum code reusability. Digitizer
helps reduce Effort, Cost and Time and gives the
application development teams another option for rapid
application development.
Gaurav expresses, "Our customer references are our biggest
recognition; it also enables us to stay ahead of the
competition. Our successful competitive advantage is that
our sales and consultation are done by the Technology
team, making it more solution-oriented than a sales pitch."
With a great blend of products and services, they have made
substantial growth in a shorter time period. With their
distinguished customer success stories, they confidently
stand out in today's cutthroat competition.
The Automation Tech Torque
While sharing his opinion on how the tech space is getting
further impacted by advanced techs like AI and ML, Mayur
says that all problems up to the point were discussed and
solutions found for these using tools that were available till
that point. These tools included using logic, industry
frameworks, systems like the Kanban or analysis tools like
the Theory of Constraints.
With the widespread use of AI and ML and the
development of faster processors, all permutations and
combinations can be analysed, and futuristic algorithms are
written that encompass all scenarios. This has helped
companies in setting real-world situations in their
modelling. All foreseeable situations can be analysed.
34. “With this as a backdrop, we at AutoFlow Tech have been
driven to provide our customers with all options in their
quest for automation. We have not only assisted
customers in their AI and ML journey, but we have also
worked with them on RPA," says Mayur.
Going forward, the use of AI and ML will grow in all
domains. The unprecedented growth in processing speeds
will enable more complex algorithms to be processed that
deal with the most complex situations. For companies to
be competitive in the future, they must analyze their own
business models and ensure they introduce AI and ML to
remain cost competitive.
A People-Processes-Systems Integrated Fightback
Speaking of the challenges faced by the team during the
pandemic, Ajit recollects that they were operating in a
hybrid work environment from day one, which helped
them a lot to set themselves up for the new normal.
Their primary focus was on the health and safety of their
team members. They strongly focused on aligning People,
Processes, and Systems to the new normal, which was
reviewed regularly.
Ajit puts, "We are proud to mention here, with an
extremely marginal impact on operations; we made
outstanding progress during the pandemic and at the same
time ensured,
Ÿ Health and safety of our teammates,
Ÿ No salary deductions for our employees; instead, our
employees gained an 80% to 200% salary hike during
their appraisal cycle
Ÿ No impact on client deliverables and commitments."
All thanks to their governance framework – AutoLync,
which turned out as a key that made all operations and
collaborations seamless during a pandemic. Additionally,
it is not only they but also their customers who have
adopted the Governance framework to streamline their
operations and collaborations. "We were fortunate to help
our customers during the pandemic," believes Ajit.
Reflecting Freedom of Technovation
In his advice to other tech business leaders who wish to
make their organizational environments the best for their
employees, Gaurav recommends that technology is all
about innovation and that the secret to innovation is
freedom; they should ensure that employees must have
freedom at work. In today's new normal, there is a
marginal space for traditional cubical '9-to-5 work culture.
Post-pandemic, the environment has changed drastically.
"Within your organizational culture, there should be a
sweet blend of friendliness and professionalism.
Employee First; keeping it in our mind, our organizational
environment should encourage,
Ÿ Work-life balance
Ÿ Ideation and Innovation
Ÿ Constant learning and development
Ÿ Enabling employees with ample opportunities in their
career aspirations.
Ÿ Create new processes for constant evolutions and
encouragement," he reflects.
AutoFlow Tech Framework In-Synced Future
Speaking about their future, Gaurav shares that with their
current popularity in the Indian market, they are
expanding their presence in the US and the UK. Their
industry-agnostic enterprise services and products are well
aligned with the market demand. Consequently, they
forecast 40% growth overseas and 60% in the domestic
market by the end of FY22-23.
He furthers, "We are receiving a tremendous response to
our consultative solutions approach and suit of
productivity enhancement tools that includes our
Governance framework and our low code development
platform," before concluding, "We have envisioned
upcoming market demand, and accordingly established
apt team structure for innovations.”
35.
36. How
the Workplace Culture
is Evolving
in the New Normal of
Digitalization?
n experiencing the long-prevailing effects of
Othe COVID-19 pandemic, the world is striving
to rise from the restrictive conditions in
adjusting to the new normal. People have changed their
mindset of looking at business and lifestyle. An
approach is being created that smoothens the tense
situation, flattens the curve, and creates a business
environment that would be self-operating and remain
unaffected by external conditions. That optimism was
echoed in workplaces worldwide with expectations of
employees needing to work from home or working in a
hybrid mode. Organizations are now strategizing plans
to bring about a versatile work environment that is
beyond the physical workplaces. A greater impetus on
the work output allows for mutually communicated
working patterns. The hiring process is also aimed at
recruiting employees based on varied working
structures.
With the pandemic changing its forms and variants, the
business world prepared itself to adapt to the
uncertainties as a part of its new routine.
Flexible Structure
Perhaps the most consequential topic of conversation
and debate within the workplace going forward will
revolve around how to manage the changing
34 | January, 2023 | www.insightssuccess.in
38. expectations and demands of employees. The general trend
is toward a growing number of options for handling
schedules, workplace flexibility, and benefits. If the changes
brought about by the pandemic were short-lived, one might
expect a relatively quick and graceful return to normal
routines and procedures. We all would have happily
returned to our physical workplaces and continued with
business as usual.
That obviously is not what happened. It took many of us
months to become accustomed to remote work, and enough
time has gone by now that these changes are quickly
becoming a durable part of the modern world. After more
than a full year, many of us have become quite accustomed
to working from home, and some have even made drastic
changes to their lifestyles and are now dependent upon the
flexibility of these new work arrangements.
Many organizations are already realizing this, marking an
incredible transformation in the perception of remote and
hybrid workforces. Hardly a marginal number of companies
were utilizing remote work at scale, but the experiment of
the last year has proven its feasibility, and now there really
is no going back. This trend has spawned office vacancy
crises in major cities throughout the world and, considering
that more than half of employees currently working
remotely would like to continue to do so, this is not
expected to be a short-lived phenomenon.
Assisting Technologies
The need to continue working regardless of the restrictive
pandemic conditions has pushed organizations to seriously
think of adopting modern technologies. Many of the
world’s largest companies have already announced plans to
embrace remote work as at least part of their plans going
forward, such as Microsoft, Spotify, Dropbox, and Uber,
among others.
Several companies have decided to end their leases and get
rid of their physical offices altogether. Online meeting
platforms of Google Meet, Microsoft Teams, Zoom, Skype,
Whatsapp, etc offered seamless and affordable connectivity
to enable organizations in communicating and working
together regardless of the physical location of the
employees.
Retail and wholesale businesses began operating in an
online mode with the use of e-commerce websites and
portals that have facilitated remote transactions with
payments made through online payment gateways. Many
transactions in basic household essentials, medicines, food
and grocery, and many more commodities came into online
trading modes. This offered better control, monitoring, and
safer transactions across various locations.
If organizations want to remain competitive in the
demanding market and retain their talented employees, they
need to embrace the hybrid workforce transformation.
Distinctiveness of Automation
Workplace automation that got evolved into smart business
software systems that undertake the execution of repetitive
and easily replicable tasks including data collection,
compiling, analysis, segregation, and deriving conclusions
and inferences that help in the decision-making process.
This gets the work done very fast, and easily thereby
offering accurate results. The automation applications of
Artificial Intelligence (AI) and Machine Learning (ML)
have accelerated the work process in the different
departments of Human resources, Sales, Customer Service,
Talent acquisition and hiring, and email marketing.
Customer Relationship Management (CRM) has evolved as
an important resource for business organizations as this
function has helped in building better customer rapport
through continuous communication. The customers feel
valued and respected as the system responds spontaneously
to their queries. The CRM has been contributing to the sales
of the organization by upselling, cross-selling, and
nurturing the potential of existing customers. The
technologies have been acting as a bridge of knowledge
sharing and value exchange enhancing the growth.
- Kedar Borgaonkar
36 | January, 2023 | www.insightssuccess.in
40. igital transformation is an enthralling journey that
Dprovides the best possible experience for the end
user. When going digital, every organization must
first put themselves in the shoes of their customers before
adopting technologically user-friendly online platforms
such as web portals, mobile apps, and so on. Customer
expectations, demands, and requirements vary depending
on the company, industry, sector, and niche. A digital user
interface in the hospital industry is not the same as one in
the hospitality industry.
Understanding this distinction and designing humanized
UX/UI models that are smooth, seamless, simple, easy to
access and use, and glitch-free is where Divami has
emerged as one of the best globally trusted brands by
hundreds of businesses over the last decade. They are
humanizing technology with impactful user experiences and
helping their global clientele in creating digital footprints.
Guiding Divami's passionate and a little crazy team of best
professionals is the CEO, Naveen Puttagunta reveals how
he made his firm's vibrant culture full of customer-focused
individuals who gel together like an inseparable team, he
says, "I'm always up to discuss business at any hour of the
day. But how about a quick game of squash or badminton?
Like in childhood days, how we all had a definition of a
'cool' father, and I feel responsible to be the one. Since now
I have a professional family of more than 50! If we ever
discuss the business strategy, I can also give references
from Game of Thrones. Because that's how much both the
business and fiction stories give me the adrenaline rush."
Naveen has well over 20 years of experience in the software
industry, with expertise in the areas of Availability,
Databases, and User Experience. He led Product
Management and Development at Sybase (now an SAP
subsidiary) and GoldenGate Software (now Oracle) prior to
launching Divami. Naveen has a business degree from the
Indian School of Business (ISB). He also holds a master's
degree in computer science from the University of Houston,
and a bachelor's degree in computer science from BITS,
Pilani, India.
Naveen spoke in an enticing rendezvous with Insights
Success, where he discussed candidly their
accomplishment, present strategies, and future goals. Let's
hear it out in this exclusive interview.
Sir, please brief our audience about Divami, its USPs,
and how you are currently positioned as one of the best
Technology Solutions Providers.
Since we first entered the UI/UX design market in 2008, we
have focused on empowering a wide range of clients with
UX Strategy, User Research, UX and UI Design, and UI
Development services. We work with customers to create
ideas, but we also help them turn those designs into pixel-
perfect screens.
We distinguish ourselves from other players in the business
by placing a strong emphasis on user research to produce
designs that are remarkable and distinctive. Because of this,
some of the best B2B SaaS Platforms, companies that make
enterprise software products, B2B SaaS platforms,
consumer (including e-commerce) apps, and corporations
going through digital transformation make up our clientele.
Tell us more about Divami's offerings and what aspects
make it stand out in the cutthroat competition.
We specialise in User Experience Design and Design-led
Development for a wide spectrum of clients. More than just
Humanizing Tech Impact Crea ng the Best User Experiences
38 | January, 2023 | www.insightssuccess.in
The Most 30 Preferred Tech Work Places
42. vendor-client relationships, one of the things that set us
apart is that we develop genuine partnerships with our
clients. Along with providing outstanding UX UI designs,
we also take on a strategic advisory role and actively
participate in their future endeavours. Instead of just
completing the execution of a given project, we rather
emphasize building long-term relationships.
Being an experienced leader, share your opinion on how
the adoption of modern technologies like AI and ML is
impacting the Tech Solution space and how Divami is
adapting to this changing scenario.
AI and ML can only help to replace repetitive tasks that
don't require much judgment and insight. UX, on the other
hand, requires a lot of intellectual exercises. Such as; you
don't select font colours based solely on a concrete
'psychological colour scheme list.' Or, you don't decide how
to divide it into grids based solely on the number of
elements on a page. You don't capture the sensitivity of
certain content through robotic decision-making.
At the end of the day, the point is that AI/ML and the human
brain should work together and not against each other.
Considering the current pandemic, what initial
challenges did you face and how did you drive your
company to sustain operations while ensuring the safety
of your employees at the same time?
Since the majority of our clients are headquartered in the
USA, our business model has not changed significantly
during the coronavirus because we are used to the idea of
remote working. But when the team had to switch to
working remotely, we modified our project management
and delivery methods to make sure everything went
according to plan. We have made sure the overall business
produces the best results for us and our clients through
effective marketing, recommendations, and a strong
outbound strategy.
What would be your advice to other tech business
leaders who wish to make their organizational
environments the best for their employees?
Different organizations are built around different cultures.
So the strategies they need to adopt might be different from
ours. Having said that, at Divami the leadership team instils
a sense of ownership and belonging in our employees,
which keeps them engaged and motivated at all times.
Because of this, the typical length of our employment is
three to four years. We are happy to treat them as
stakeholders rather than contributors. Therefore, I firmly
think that if you keep them inspired to grow both personally
and professionally and provide them with the tools to
overcome obstacles, they will perform at their best.
How do you envision scaling Divami's growth and
prospects in the future?
As a company, we're always evolving, both internally and
externally. Over the next two quarters, we plan to double in
size as our client base grows. We are also working on
adapting to the future demands of the market and
incorporating innovations such as AR/VR, Speech and
Conversational UI.
We have focused
on empowering a
wide range of clients
with UX Strategy,
User Research, UX
and UI Design, and
UI Development services.
40 | January, 2023 | www.insightssuccess.in
43.
44. Video games are the biggest revenue collectors
in the modern app industry.
S o f t w a r e
An Enlightening Gaming Experience
Imenso
Jimmy Kamboj
Founder and CEO
Imenso Software
42 | January, 2023 | www.insightssuccess.in
45. n the long haul of social distancing and mental health
Istrains, gamers had a unique tool in their hands that
helped them to relieve stress. Gamers benefitted from
this tool and helped those who are new to the gaming
world.
Just as gamers at all levels push the boundaries in the
games they play, they also expect game developers to
incorporate emerging technologies to push the gaming
experience forward. As game developers and enterprises
gear up to capitalize on the skyrocketing demand for deeper
levels of interaction, emerging technology trends enable
robust advancements.
As gaming is skyrocketing with immersive developments,
Imenso Software took this as an opportunity to contribute
to this explosive growth of the industry. The organization
delivers several services apart from gaming like web
development, mobile development, and many more.
Under the astonishing leadership of Jimmy Kamboj,
Founder and CEO, Imenso Software has provided a global
service in the forms of software, apps, development as well
as gaming portfolios. He believes that the change in the
technologies in the gaming industry has made it one of the
most prominent revenue collectors of all time.
Let’s see what Jimmy has to say about the rise of the
gaming industry and how the company plays a vital role in
the respective field.
Please brief us about Imenso Software in detail.
We are a software and game development company in
India. Imenso Software is a client-focused firm, and we
offer a combination of tech and IT services. Our motto is
simple - to deliver what the client requires. And this is what
made us one of the top game development companies.
Our firm has a team of trained designers, developers,
testers, project managers, and business consultants. We
work with clients globally to expand our reach of expertise
overseas. We strive to deliver information in the most user-
friendly manner possible with the end goal of satisfied
consumers.
Game development services we offer:
Ÿ Responsive game development
Ÿ Enterprise e-learning
Ÿ Multiplayer interactive games
Our experience spans a variety of services, all of which are
combined with Agile strategies and design best practices to
create future-ready software products and platforms for
worldwide enterprises.
Ÿ Game Development (HTML5 and PixiJS)
Ÿ Mobile App Development (iOS, Android, and React
Native)
Ÿ Web Development (.NET, JavaScript, Python, PHP, and
ReactJS)
Ÿ e-Commerce Development (Custom, Shopify,
WordPress, and Magento)
Ÿ UI/UX Design
From the beginning, our goal has been to use cutting-edge
technology to provide each client with next-gen, value-
adding experiences. We collaborate to develop future-ready
tech solutions that propel our clients' businesses forward.
Whether it's game development, mobile app development,
or web development, we stick to finding what grabs the
user's attention and keep them hooked for more.
We seek to produce and inspire excellent software that
provides an exceptional user experience. Our vision is for a
world where software enables new ideas and unlocking
their full potential.
We take the time to learn about our client's goals and needs,
and then we create a product that satisfies all of those
requirements while also meeting business objectives.
Our talented design team thrives on assisting game
development projects based on two fundamental principles
- simplicity and comfort.
Jimmy, tell us about your professional tenure in the
industry.
I, Jimmy Kamboj, the Founder and CEO of Imenso
Software, a rapidly growing game and software develop-
ment company with competitive experience in developing
top-rated e-learning games. Our company leverages robust
technologies such as HTML5 for its game development
process.
Over the past decade, we have developed IT solutions for
big brands like Dominos, Marks & Spencer, Liberty,
Allianz, and others. We have 80+ experts working in two
locations in India, with Imenso's head office located in
Gurugram.
43 | January, 2023 | www.insightssuccess.in
The Most 30 Preferred Tech Work Places
46. My primary role is to implement strategies for growth,
build brand repertoire, participate in marketing meetings,
maintain cash flow, and ensure that we make innovative
solutions that create value for our clients. One thing that is
always my priority is encouraging an employee-friendly
culture in Imenso. As I always say that employees are the
backbone of a service-based company.
I think to be a problem solver first and an entrepreneur later.
Before starting Imenso, I worked with US-based compa-
nies, and after a few projects, I realized the massive gap in
the overseas software development market.
I knew that more western companies and businesses would
be looking for high-quality yet affordable remote IT
solutions down the line. This is primarily because of the
price differences of hiring employees, availability of talent,
office maintenance prices, and other budget disturbing
expenses.
When I started Imenso, I built a service company for global
clients and led it with a passion for tech. Today, we have
hundreds of excellent projects in our software, app, and
game development portfolio.
What were the initial challenges you faced while
venturing into the Game development?
One major challenge was building an impressive portfolio.
We had the tech expertise, the business experience, and the
team, but still, it is crucial to convey the value we were
willing to provide.
That is why in the beginning, getting good projects took a
while. We knew that securing a project with a well-
established brand and the opportunity to work on an
innovative product would give our team the initial boost.
We also completed some simple game development projects
before going full throttle on features, robustness, and
creativity.
What would be your advice to the aspirants willing to
venture into Game development?
While starting a game development project, developers
often start with a core idea and build the app from there.
But sometimes, sticking to the original idea might lead you
to create an incredibly complex game that users may find
difficult to relate to.
The key is to develop an MVP with essential features and
then expand via iteration. Integrating user feedback is the
key to building a successful gaming app.
Being an experienced leader, share your opinion on how
emerging technologies enhance the gaming industry and
what advancements can we expect in the future?
Video games are the biggest revenue collectors in the
modern app industry. In 2022 and beyond, we will witness
more real-life experience infusing into online gaming. The
industry is using technologies like 3D animations, voice
recognition, gesture control, and readily available no-code
design tools to deliver more digital experiences rooted in
the physical world.
As disruptive technologies like Blockchain, NFT, AR, VR,
IoT, and Augmented Reality is becoming mainstream,
developers are looking for new ways to monetize gaming
apps.
Collectibles, tokens, and player cards will be the new
community definers. Players will identify more with the in-
game avatars, and many large and small communities will
be the major cause of sales and profits.
We are looking over an exciting new decade of online
gaming filled with lots of surprises.
Where do you envision your company eventually, and
how do you plan to embrace the changes happening in
your industry?
Our primary focus in game development has been the ed-
tech industry. We have developed interactive and feature-
rich e-learning games using HTML5.
Moving ahead, we place ourselves coding all kinds of
games for leading education institutes and schools. We plan
to leverage trending technologies like NFTs, Blockchain,
AR, VR, and others to offer school and university students
game development services, defining new learning
methods.
Adapting to grow is one of our core values at Imenso, and
this is how we navigate our success in the dynamic game
development industry.
44 | January, 2023 | www.insightssuccess.in
47.
48. The future is the amalgamation of the past and the
present. Comprehending this ultimate truth, when
we collaboratively educate ourselves in the present
to transform our future, we indeed progress forward as a
collective society. Technological adeptness and a scientific
attitude are the best solutions to erase all our limitations.
As knowledge encompasses everything, education and
learning cannot happen in isolation. Yet, for far too long,
minds’ academia stayed confined in the traditionally taught,
statically rot learning, unchangingly adamant, un-
innovatively aged, the change-resistance curriculum of
walled classrooms of comatose brains. Trying to learn and
upskill themselves to survive in the completely distinct,
stranger-than-fictional, constantly changing, and ever-
evolving reality in the outside world.
As a result, we are seeing all our socio-economic problems
– of a half-educated, employment-seeking, unskilled
workforce, which is neither industry ready nor future-
prepared – reflected in the mirror of our everyday newsreel.
Or in the words of Robolab Technologies’ Founders’ -
Pratik Deshmukh, Co-founder and Director, and Amol
Gulhane, Co-founder and Director – words, “Masses do
not have access to the technologies. Students are not
industry ready and they lack practical and hands-on
experience. Institutions do not have a long-term solution
platform to bring out innovations to solve the issues and
tinker with creativity and interest. Very limited scope for
robotics and automation education and research innovations
during regular academics, less research work, no facility
available to actively participate or boost co-curricular
activities through which institution can get popularity, and
minimal entrepreneurship spirit.”
What is the solution?
A National Award Winning Company by two alumni of the
College of Engineering, Pune (COEP), mentored and
Robolab
Technologies
Empowering the Future of India by
Crea ng Lifelong Learners
supported by BHAU Institute of Innovation, Entrepreneur-
ship, and Leadership (BIEL)…
ROBOLAB–A Perfect Platform to Explore, Learn, and
Build Ideas
Robolab is your very own, on-campus, Centre of Excel-
lence in Robotics, Internet of Things (IoT), Artificial
Intelligence (AI), Rapid Prototyping (RP), and Industrial
Automation, tailor-made for you. It is an advanced, state-of-
the-art platform to explore, learn and build robots and
related technologies. Pratik shares, “We provide innovative
and interactive training by experts consistent with the latest
curricula and the industry requirements.”
Stating distinct product Robolab’s features, Amol says that
they include,
• Advanced state-of-the-art technical research facility
within the campus
• Hands-on practical experience along with required
theory
• Consolidation of concepts
• Industry- Institute Interaction
Pra k Deshmukh
Co-founder and Director
46 | January, 2023 | www.insightssuccess.in
49. • Standard guidelines and essentials
• Superior quality and Advanced robot study platforms
• Training by Industry Experts
• Affordable excellence with Quick Return on Invest-
ment
Shading light on Robolab’s offerings and aspects that make
it stand out in the cutthroat competition, Pratik states For
Colleges and Research and Development Centers, they
have,
• AICTE-IDEA (Idea Development, Evaluation &
Application) Lab
• Center of Excellence in Robotics (COE-R)
• Center of Excellence in the Internet of Things (COE-
IoT)
• Center of Excellence in Artificial Intelligence (COE-
AI)
• Center of Excellence in Mechatronics (COE-M)
• Center of Excellence in Industry 4.0 (COE-I4.0)
• Center of Excellence in Rapid Prototyping and
Scanning (COE-RPS)
• Center of Excellence in Pneumatics Technology (COE-
PT)
• Center of Excellence in Vacuum Technology(COE-VT)
• Center of Excellence in Industrial Automation(COE-
IA)
• Faculty Development Programs (FDP)
• Research and Development (R&D)
• Consulting, Guidance, Mentorship
For Schools, they have,
• Atal Tinkering Lab
• Do it yourself (DIY) Lab
• Robotics Lab
• Internet of Things (IoT) Lab
• Artificial Intelligence (AI) Lab
• Rapid Prototyping Lab
For Industries, Defense, and Research Organizations, they
offer
• Research and Development Consulting
• Product Development
Engineering Innovations
A first-generation entrepreneur and Roboticist, being Co-
founder, and Vice President of Sales, Pratik Pravin
Deshmukh is shaping Robolab as the best technology
company. A Bachelor of Technology in Electronics and
Telecommunication from the Government College of
Engineering Pune (COEP), Pune, Pratik’s right mix of
technology and business skills forms a unique blend and
comes in as a great positive feature to an innovative
company. He has earned experience in technology consult-
ing and solutions in the area of business analytics, analysis,
and consulting space.
Well-versed in executing technology projects, Pratik has
deep knowledge of various industry methodologies. He
comes with unique ideas for working with large corpora-
tions majorly in the space of sales and marketing domains.
With a business development background and technical
education, he has a fitting understanding of extensive areas
of science. He is passionate about applying technology to
solve business challenges and address larger problems in
society. He is personally active in driving the development
and proliferation of innovative solutions in various areas of
technology.
With the kind of synergy and collabora ons
that we have with the technology leaders,
we provide the best in class products and
services for the technology needs.
The Most Preferred 30 Tech Work places
Amol Gulhane
Co-founder and Director
47 | January, 2023 | www.insightssuccess.in
50. Pratik’s vision is integral in maintaining Robolab’s
leadership in its key focus verticals and in making it one of
India's best and most recognized technology, services, and
business solutions providers.
He is the recipient of the National Entrepreneurship
Award given by the Ministry of Skill Development and
Entrepreneurship (MSDE), Government of India,
Young Achievers Award (SIDBI).
Pratik is an expert speaker on Entrepreneurship and
Leadership.
Inspirational Entrepreneurship
With a Bachelor of Technology degree in Electronics and
Telecommunication from the Government College of
Engineering Pune (COEP), Pune, Amol has completed
Executive Management Development Program from the
Indian Institute of Management, Lucknow (IIML).
A first-generation entrepreneur and a Roboticist shaping the
Best Robotics and Automation Company, Amol has deep
experience in designing and manufacturing complex and
task-specific industrial robots. He has a profound knowl-
edge of educational, and defense robots and is specialized
in digital image processing, embedded programming,
design analysis, and optimization.
Widely respected for integrity, innovation, and dynamism,
Amol has successfully established and grown partnerships
with customers, partners, and industry bodies, setting
benchmarks in governance, cooperation, and co-innovation.
With his entrepreneurial, management, and technical skills
and being an accomplished sportsperson, he implements his
unique ways to motivate the entire team and get the best out
of people.
He is the recipient of the National Entrepreneurship
Award (GoI), Youth Inspirator Award (Sakaal), and 30
under 30 startup entrepreneurs (Hindustan Times).
He is an expert speaker on Robotics, the Internet of Things,
Artificial Intelligence (AI), Industry 4.0, Entrepreneurship,
and Leadership.
Students Own Experiential Learning Platform
Being experienced leaders, sharing their opinion on how the
adoption of modern technologies like AI and ML is
48 | January, 2023 | www.insightssuccess.in
51. impacting the Tech Solution space and how Robolab is
adapting to this changing scenario, Pratik says that they are
striving to solve these by providing a perfect platform for
students to try and implement their ideas and convert to
viable products.
According to Amol, Robolab is taking technologies to the
masses through robotics and automation, imparting skills,
knowledge with fun and activity and nurturing talent,
nurturing and imbibing entrepreneurial skills (creating job
creators instead of seekers), creating innovators, tinkerers
who can learn to unlearn, increasing employability skills:
practical knowledge and hands-on experience backed with
necessary theory, trainees get to know how things work,
how technology works, better and sensitive engineers,
spreading of technology to students in remote areas,
creating lifelong learners: Future of India, and empowering
nation through Robolab.
Exponentially Intelligent Wisdom
In their advice to other tech business leaders who wish to
make their organizational environments the best for their
employees, Pratik and Amol say that the most important
part of the company are the customers and your team. Both
work hand in hand. You have to maintain a perfect balance
between your customers as well as your team.
Being a startup leader requires you to wear multiple hats.
You need to have functional as well as execution knowl-
edge. You must be adaptable according to the needs of the
organization. Also need to have the ability to observe and
analyze the situation from a different perspective.
Pratik adds, “We are taking every initiative to make our
products and services better. We walk that extra mile to
make our customers completely satisfied with our services.”
While Amol mentions, “We keep researching and inventing
so that clients can get the best value for their investment
and a remarkable experience. This is the best thing that one
can do to outpace their competitors.”
Robotics and Tinkering Education
Technology solutions for defense, industrial,
domestic, and other social problems.
Innovations in Robotics, Industrial Automation,
and the Internet of Things
Providing products and services worth value
Cater to customer’s requirements to the fullest
Outsmarting Obstacles
Pratik states, “There are some who are trying to establish a
part of the complete solution that we offer. The reason for
the existence of those companies is entirely different. We do
not consider them as competitors. We have the first mover
advantage not only because we were the first but also
because we are giving the best possible solution for the
problems institutions and students are facing.”
For now, the market is in the nascent stages of growth and
competitiveness. Currently, there are only a few competi-
tors, but their main aim is on selling just the products
ignoring the services entirely. “We are sure we can outpace
them. We consider this as an advantage for us as having
them in the market will constantly give us the necessary
push to keep developing and doing better. Our motto is to
provide customers the service, along with our products and
the personal touch to each and every member associated
with the lab through our flagship training,” asserts Amol.
Technovating Tomorrow’s Disruptors
On envisioning scaling brand Robolab’s growth and
prospects in the future, Pratik reveals that Robolab as an
organization acts as a perfect amalgamation of Artificial
Intelligence, Robotics, the Internet of Things, Automation,
and similar latest technologies in hardware and software.
He says, “With the kind of talented workforce that we are
having, we can disrupt any industry we put our eyes on.
The team offers a diverse experience and skill sets to tackle
the challenges.” The team is highly motivated and great at
executing things at a super-fast pace keeping an eye for the
details.
Amol adds, “We have developed a complete package for
the Center of Excellence in Robolab consisting of various
study robots, research robotic platform, tools and equip-
ment, mechanical and electronics robot building material
and experiment sets.”
“With the kind of synergy and collaborations that we have
with the technology leaders, we provide the best in class
products and services for the technology needs,” concludes
Pratik.
49 | January, 2023 | www.insightssuccess.in
52. 50 | January, 2023 | www.insightssuccess.in
The Most 30 Preferred Tech Work Places
58. Guaranteeing Automated Solutions to all Business Problems
SmatBot
Mr Vamshi
CTO
ByteQuark Solutions
Tanvi Modi
CEO
ByteQuark Solutions
59. orkplace inefficiency arises out of mundane and
Wrepetitive tasks which increases boredom in the
workforce. Unsolved, eventually this minor-
looking issue becomes the biggest problem faced by
businesses and organizations. It also leads to other complex
problems faced by companies worldwide.
Then came Smatbot offering guaranteed automated
solutions to all business problems.
As Smatbot was acquired by ByteQuark Solutions, its
CEO, Tanvi Modi, who strongly believed that every one of
their employees is equally important to their success, knew
she had the best possible technological solutions at her
hands to this significant problem of workforce inefficiency.
Tanvi always tries to keep employee growth first. She
listens carefully to every suggestion from employees and
provides proper feedback on why it might or might not
work. She is confident and dedicated to her work and an
Our goal is not only
to build a basic data
collection Chatbot
but to solve real-world
complex business
problems efficiently.
“
57 | January, 2023 | www.insightssuccess.in
The Most 30 Preferred Tech Work Places
60. amazing leader with a solution-focused approach. She
works efficiently and is focused on goals and schedules -
her diverse interests help her work well with others.
She reveals, “I am pleased to highlight Mr Vamshi, the
CTO, who is a passionate leader in the industry who has
expanded the reach of our products and services. He has
proven to be an exceptional leader, as he possesses a
passion for his work that can be seen through every
interaction with colleagues and customers. As a member of
our executive leadership team, he continues to mentor
others while expanding on his own expertise.”
In a professional dialogue with Insights Success, Tanvi and
Mr Vamshi elaborated on their journey so far and how they
are envisioning the future for Smatbot.
Please brief our audience about Smatbot, its USPs, and
how you are currently positioned as one of the best
Technology Solutions Providers.
Smatbot was started in 2015 with the aim to grow
businesses by solving their biggest problem - Inefficiency.
Powered by knowledge and expertise in Artificial
Intelligence, Natural Language Processing, and Machine
Learning, Smatbot - a Chatbot platform was created to
increase efficiency, save time and decrease costs across
business processes.
Over the years, Smatbot has developed into a
comprehensive product that can be used across platforms
ranging from Websites to WhatsApp to Instagram. We
acquired Smatbot in 2020 after which we have seen
immense growth in the company's revenue, customer base,
and platform quality. We have now expanded globally with
offices in the United States as well as UAE. Our goal is not
only to build a basic data collection Chatbot but to solve
real-world complex business problems efficiently.
Tell us more about Smatbot's offerings and what aspects
make it stand out in the cutthroat competition.
We are in the midst of a bot-driven revolution and Smatbot
is one of the leading players in the market, providing
customers with innovative features and superior customer
service. Our company offers a wide range of services on
multiple platforms like WhatsApp, Websites, Facebook
Messenger, and Instagram that can be customized, to meet
the needs of your business.
We recognize that every company has specific needs and
objectives, so we have built our product to be flexible and
customizable. Our highly skilled technical team is always
hard at work - adding new features to make our product
more comprehensive. Our support and success teams work
with clients across industries and countries and have a
specialized understanding of the best way to build a one-
stop solution.
Leveraging the power of Artificial Intelligence, Smatbot is
equipped to solve complex problems ranging from
document scanning to answering customers' queries in real-
time. We are partnered with leading firms globally to
innovate and create solutions that are changing the way
businesses work and automating tasks to increase efficiency
and save on costs.
Being experienced leaders, share your opinion on how
the adoption of modern technologies like AI and ML is
impacting the Tech Solution space and how is Smatbot
adapting to this changing scenario.
We are strong believers that AI and ML are the future of the
world, and we have spent lots of time and effort to keep up
with the latest technologies and incorporate them into our
products.
We have created several AI-based applications with our
chatbots such as OCR validation, Identity document
verification, and Intent detection. Furthermore, we also
have other capabilities such as consignment validation and
fetching the data from barcodes and validating it. This
feature has proved useful with all our logistics clients.
As of now, we have integrations with Dialog Flow, Rasa,
and IBM Watson as a part of our AI provider integrations.
In addition, we plan to integrate our Chatbot with Neural
Space and our working on our own AI engine.
Considering the current pandemic, what initial
challenges did you face and how did you drive your
company to sustain operations while ensuring the safety
of your employees at the same time?
During the pandemic, we faced challenges in keeping our
operations running and ensuring employee safety. We
implemented several measures to achieve this feat. We
communicated regularly with each other to share tips and
best practices.
As soon as the pandemic hit us we gave work from home to
all the employees as our entire team had experience
working with remotely working employees, so we had not
58 | January, 2023 | www.insightssuccess.in
61. had much of a problem developing new features, in fact, we
have developed our entire live chat application during the
peak pandemic time.
As the Chatbot market in general has seen some growth
during COVID because it can automate some of the manual
work we were able to double our revenue during COVID.
Even though we have seen some good results while our
employees worked from home we still wanted them in the
office to make the company much more efficient.
And once we opened our office back All of our employees
followed the social distancing in the office as far as the
seating arrangement is concerned and we sanitized the
office every day to keep all of our employees safe.
What would be your advice to other tech business
leaders who wish to make their organizational
environments the best for their employees?
I would advise other tech business leaders to make their
organizational environment better for the employees
through engaging activities like meetings, and workshops,
encouraging ideas, appreciating good work, and making
them feel like a special part of a family.
In addition to that, I believe the organization should have a
standardized process for executing daily plans and
executing them appropriately. If you have a big vision in
mind, I recommend that you start small and build from
there, and eventually you will achieve your bigger goal in
the long run.
How do you envision scaling Smatbot's growth and
prospects in the future?
We envision our business becoming a global leader in the
future and are passionate about investing in growth and
product innovation. We will leverage AI to automate many
of our processes, including product delivery and customer
support. Additionally, we will expand our offerings across
multiple verticals.
Our primary goal now is to make our chatbot platform as
complete as possible. We are working towards the same by
adding more messaging channels like iMessages and
Telegram to cater our chatbot to a wide range of customers.
We are also working on building our own AI engine.
Not only that, but we are also looking to expand our team
and expand our offices abroad. At the moment we have
offices in Hyderabad, the US, and UAE. We are now testing
the chatbot market in other countries as well. At the
moment we have around 150 paid clients and more than
3000 free users. Our goal is to take that number to 1000 by
the end of 2023. We feel like we are on the right track to
achieve this!
63. Organizational
Transformation in the
Wake of
Work from Anywhere
Times
lexible working or working from different locations or
Feven communicating while traveling has been a regular
aspect of sales and marketing professionals.
Communication is of prime importance, timely dialogue is very
essential for the business. Customers need to be approached and
addressed at the right time to get their acceptance and generate
a sale. The sales teams who have been on the run have been the
first practitioners of flexible working.
After the COVID-19 pandemic restricted the world, flexible
working became the norm across industries. It was mankind’s
attempt to survive by trying to adapt to restrictive conditions.
Working of various organizations had been halted due to the
sudden lockdown, began their working through the work-from-
home and work-and-stay-in-factory models. The pandemic
restricted the movement through working from all the possible
means of operational feasibility. . Tata Consultancy Services, a
global IT services company has announced a plan to be 75%
remote by 2025; GitLab, the world’s largest all-remote
company, with 1,300 employees; Zapier a workflow automation
company with more than 300 employees are some of the
prominent organizations who have initiated the remote working
to a higher level.
61 | January, 2023 | www.insightssuccess.in
