Building an Intelligent Nation - the Singapore Experience March 25,  2009 Raphael Phang – VP Government Insights Asia Paci...
Agenda  <ul><li>ICT continuity, Singapore’s Roadmap </li></ul><ul><li>Transformation in Government and the ICT Ecology Cyc...
ICT Continuity, Singapore’s Roadmap - Programs Timelines 1980-1985 1986-1991 1992-2000 2000-2003 2003-2006 2006-2010 Natio...
Program Objectives CITIZEN IT Industry Government Manpower National Computerization Plan1980-1984 ICT infrastructure Human...
Program Objectives CITIZEN IT Industry Government Manpower National IT Plan 1986-1991 Industry Collaboration Promote IT Cu...
Program Objectives CITIZEN IT Industry Government Manpower Industry Collaboration IT2000 1992-2000 Pervasive IT  Connectiv...
Program Objectives CITIZEN IT Industry Government Manpower Industry Collaboration Pervasive IT  Connectivity  and Services...
Program Objectives CITIZEN IT Industry Government Manpower Industry Collaboration Pervasive IT  Connectivity  and Services...
Program Objectives CITIZEN IT Industry Government Manpower Industry Collaboration Pervasive IT  Connectivity  and Services...
Program Objectives CITIZEN Globally Competitive IT Industry Government Manpower Innovation ICT infrastructure Human  Resou...
Impact on the economy ICT   Masterplans Source: IDA iN2015 Publication Virtualization of  trusted services Key  differenti...
Singapore’s Policy Initiatives (1) <ul><li>Evidence Act 1997 </li></ul><ul><ul><li>Amended to allow the use of electronic ...
Singapore’s Policy Initiatives (2) <ul><li>Info-communications Development Authority of Singapore Act 1999 </li></ul><ul><...
Singapore IT Spending Chart 2008-2012 Source: IDC Worldwide Black book, Q3, 2008 US$M
Agenda  <ul><li>ICT continuity, Singapore’s Roadmap </li></ul><ul><li>Transformation in Government, the ICT Ecology Cycle ...
Transformation in Governments <ul><li>Why use ICT Planning? </li></ul><ul><ul><li>Using ICT as tools to achieve goals and ...
ICT Ecology Cycle – A Context-Specific Lens <ul><li>4-phase model to assess evolution of ICT maturity in an economy's ecos...
ICT Ecology Cycle – A transformational view Transformation Cycle1 Cycle2 Cycle Transform Transform …  and so forth! Transf...
Agenda  <ul><li>ICT continuity, Singapore’s Roadmap </li></ul><ul><li>Transformation in Government, the ICT Ecology Cycle ...
Lessons learnt <ul><li>National iN2015 plan characterizes the matured years of ICT masterplanning  </li></ul><ul><ul><li>S...
<ul><li>Total Alignment versus Disjointed Alignment </li></ul>Key Take-away (1) Day 1 – Performance Management Methodology...
Key take-away (2) Holistic Roadmap   From Concepts to Results MASTER-PLANNING PROCESS RE-ENGINEERING eGOV SOLUTIONING eGOV...
Contact Please email me at [email_address]
ICT Continuity, Singapore’s Roadmap - Programs Description (1980-2000) National IT Plans Government IT Plans <ul><li>IT 20...
ICT Continuity, Singapore’s Roadmap -Programs Description (2000-2015) National IT Plans Government IT Plans Not Yet Announ...
Impact on the economy (1980-2000) National / Government IT Plans Economic Impact <ul><li>Beginnings of computing-communica...
Impact on the economy (2000-2006) National / Government IT Plans Economic Impact <ul><li>In 2006, IT Manpower rose to 119,...
Focus of iN2015 (1) Intelligent Nation 2015 (2006-2015) / iGov2010 (2006-2010) Strategy Outcome / Impact <ul><li>Focus on ...
Focus of iN2015 (2) Strategy Outcome / Impact Intelligent Nation 2015 (2006-2015) / iGov2010 (2006-2010) <ul><li>IPv6 for ...
Focus of iN2015 (3) Strategy Outcome / Impact Intelligent Nation 2015 (2006-2015) / iGov2010 (2006-2010) <ul><li>Public Pr...
Focus of iN2015 (4) Strategy Outcome / Impact Intelligent Nation 2015 (2006-2015) / iGov2010 (2006-2010) <ul><li>Standard ...
Agenda  <ul><li>ICT continuity, Singapore’s Roadmap </li></ul><ul><li>Transformation in Government, the ICT Ecology Cycle ...
ICT Ecology Cycle – Characteristics of 4 Phases Phase 1: Economy Phase Phase 3: Open Phase Phase 4: Social Phase Phase 2: ...
Comprehensive 4-Pillar Approach for ICT Transformation Realms of Transformation – socio-economic impact of ICT deployment ...
<ul><li># of G2B & G2C interactions / transactions </li></ul><ul><li>Use of ICT for intra-govt processes </li></ul><ul><li...
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Raphael Phang - Singapore: costruire l' "intelligent Nation": i servizi integrati di eGovernement a Singapore

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  • Building the “Intelligent Nation”: the eGovernment integrated services in Singapore
  • Raphael Phang - Singapore: costruire l' "intelligent Nation": i servizi integrati di eGovernement a Singapore

    1. 1. Building an Intelligent Nation - the Singapore Experience March 25, 2009 Raphael Phang – VP Government Insights Asia Pacific
    2. 2. Agenda <ul><li>ICT continuity, Singapore’s Roadmap </li></ul><ul><li>Transformation in Government and the ICT Ecology Cycle </li></ul><ul><li>Lessons learnt </li></ul>
    3. 3. ICT Continuity, Singapore’s Roadmap - Programs Timelines 1980-1985 1986-1991 1992-2000 2000-2003 2003-2006 2006-2010 National IT Plans National Computerization Plan National IT Plan IT 2000: Intelligent Island Infocomm21: Infocomm Capital 2010-2015 Connected Singapore Intelligent Nation 2015 (iN2015) Source: http://www.igov.gov.sg/Strategic_Plans/Our_Journey.htm Government IT Plans Civil Service Computerization Program e-Government Action Plan I e-Government Action Plan II iGov2010 Not Yet Announced More than 25 years of Infocomm Journey
    4. 4. Program Objectives CITIZEN IT Industry Government Manpower National Computerization Plan1980-1984 ICT infrastructure Human Resource Development Business Sector
    5. 5. Program Objectives CITIZEN IT Industry Government Manpower National IT Plan 1986-1991 Industry Collaboration Promote IT Culture Intellectual Property via R&D activities ICT infrastructure Human Resource Development Business Sector
    6. 6. Program Objectives CITIZEN IT Industry Government Manpower Industry Collaboration IT2000 1992-2000 Pervasive IT Connectivity and Services Promote IT Culture Intellectual Property via R&D activities ICT infrastructure Human Resource Development Business Sector
    7. 7. Program Objectives CITIZEN IT Industry Government Manpower Industry Collaboration Pervasive IT Connectivity and Services Infocomm21 2000-2003 E-Society Promote IT Culture Intellectual Property via R&D activities ICT infrastructure Human Resource Development Business Sector
    8. 8. Program Objectives CITIZEN IT Industry Government Manpower Industry Collaboration Pervasive IT Connectivity and Services E-Society Connected Singapore 2003-2006 Promote IT Culture Intellectual Property via R&D activities Innovation ICT infrastructure Human Resource Development Business Sector
    9. 9. Program Objectives CITIZEN IT Industry Government Manpower Industry Collaboration Pervasive IT Connectivity and Services E-Society iN2015 2006-2015 Promote IT Culture Intellectual Property via R&D activities Innovation Globally Competitive ICT infrastructure Human Resource Development Business Sector
    10. 10. Program Objectives CITIZEN Globally Competitive IT Industry Government Manpower Innovation ICT infrastructure Human Resource Development Business Sector Intellectual Property via R&D activities Promote IT Culture Industry Collaboration E-Society Pervasive IT Connectivity and Services
    11. 11. Impact on the economy ICT Masterplans Source: IDA iN2015 Publication Virtualization of trusted services Key differentiator of Economy Develop new Intellectual Property Slide up the Innovation Curve Plug into the digitally-enabled globalized economy Link up different components of production chain Harness resources & Capabilities across diverse organizations & geographies Integration Internationalization Innovation
    12. 12. Singapore’s Policy Initiatives (1) <ul><li>Evidence Act 1997 </li></ul><ul><ul><li>Amended to allow the use of electronic evidence in the courts. </li></ul></ul><ul><li>Electronic Transaction Act 1998 </li></ul><ul><ul><li>Electronic contracts; Electronic records and signatures; </li></ul></ul><ul><ul><li>Secure electronic records and signatures;Effect of digital signatures and duties relating to such signatures; </li></ul></ul><ul><ul><li>Duties of Certification Authorities and their subscribers; Regulation of Certification Authorities; Government use of electronic records and signatures; and Liability of network service providers. </li></ul></ul><ul><li>Computer Misuse Act 1998 </li></ul><ul><ul><li>greater protection of class of critical computer systems </li></ul></ul><ul><ul><li>Address computer abuse, denial of computer use, and unauthorise disclosure of access codes </li></ul></ul><ul><li>Amendments to Copyright Act (1999) </li></ul><ul><ul><li>Strengthen IP rights to keep pace with digital development and Internet. </li></ul></ul>
    13. 13. Singapore’s Policy Initiatives (2) <ul><li>Info-communications Development Authority of Singapore Act 1999 </li></ul><ul><ul><li>Merger with the Telecommunication Authority of Singapore & NCB </li></ul></ul><ul><ul><li>To bring the management of IT and Telecommunications under a single authority </li></ul></ul><ul><li>Media Development Authority of Singapore Act 2002 </li></ul><ul><ul><li>Broadcasting Act; Newspaper and Printing Presses Act; Films Act; Undesirable Publications Act; Public Entertainment and Meetings Act </li></ul></ul><ul><ul><li>In July 2003, the Censorship Review Committee submitted its report, recommending changes to existing censorship policies and guidelines for the different media in view of the social and technological changes since last review in 1992. </li></ul></ul><ul><li>Liberalization of Telecommunication Sector in 2003 </li></ul><ul><ul><li>Telecom Competition Code 2005 </li></ul></ul><ul><ul><li>Exemptions from specific provisions of the Telecom Competition Code 2005 (e.g. exemption from co-location of Point of Access in premises) </li></ul></ul><ul><li>Amendments to Copyright Act (2004) </li></ul><ul><ul><li>Result from the US Singapore Free Trade Agreement signed on 6 May 2003 aim at copyright protection </li></ul></ul>
    14. 14. Singapore IT Spending Chart 2008-2012 Source: IDC Worldwide Black book, Q3, 2008 US$M
    15. 15. Agenda <ul><li>ICT continuity, Singapore’s Roadmap </li></ul><ul><li>Transformation in Government, the ICT Ecology Cycle </li></ul><ul><li>Lessons learnt </li></ul>
    16. 16. Transformation in Governments <ul><li>Why use ICT Planning? </li></ul><ul><ul><li>Using ICT as tools to achieve goals and objectives </li></ul></ul><ul><ul><li>Core part of business process </li></ul></ul><ul><ul><li>End-result of ICT Planning is a Masterplan that covers </li></ul></ul><ul><ul><ul><li>IT Applications and Infrastructure portfolio design </li></ul></ul></ul><ul><ul><ul><li>Recommended IT Investment Options </li></ul></ul></ul><ul><ul><ul><li>Recommended IT Implementation Roadmap </li></ul></ul></ul><ul><li>National ICT Master Plan </li></ul><ul><ul><li>Driven by the ICT department of governments </li></ul></ul><ul><ul><li>Covers all the citizens </li></ul></ul><ul><ul><li>Covers all business sectors </li></ul></ul><ul><li>The ICT master-plans of governments often demonstrate the desire for transformation in order to meet the expectations of citizens both socially and economically. </li></ul>
    17. 17. ICT Ecology Cycle – A Context-Specific Lens <ul><li>4-phase model to assess evolution of ICT maturity in an economy's ecosystem. </li></ul><ul><li>Provides a policy-oriented and outcome-based mapping of each evolutionary phase of this cycle. </li></ul><ul><li>Trajectory of ICT development is both evolutionary and iterative; as new technologies emerge, and economies look for new growth segments driving further up the technology value chain, ecosystems will be disrupted, jumpstarting Phase 1 development again within the next level of the cycle. </li></ul><ul><li>Core value to government agencies: </li></ul><ul><ul><li>Contextualize problems and solutions, and strategically focus their priorities and limited resources in rolling out national ICT roadmaps </li></ul></ul><ul><ul><li>Assess and calibrate ICT progress against relevant, context-specific benchmarks </li></ul></ul>
    18. 18. ICT Ecology Cycle – A transformational view Transformation Cycle1 Cycle2 Cycle Transform Transform … and so forth! Transform
    19. 19. Agenda <ul><li>ICT continuity, Singapore’s Roadmap </li></ul><ul><li>Transformation in Government, the ICT Ecology Cycle </li></ul><ul><li>Lessons learnt </li></ul>
    20. 20. Lessons learnt <ul><li>National iN2015 plan characterizes the matured years of ICT masterplanning </li></ul><ul><ul><li>Strong government investments to strengthen current cycles and establish the transition to the next ICT ecology cycle </li></ul></ul><ul><ul><li>E.g. The Next Generation Broadband Network Initiative. </li></ul></ul><ul><ul><ul><li>Economy phase -> Moving beyond the current internet connectivity infrastructure to build Next Generation Broadband Networks. </li></ul></ul></ul><ul><ul><ul><li>Public-Private phase -> Public seed funding of almost US$520 million was raised ensure the sustainability of the Public-Private collaboration in each of the 3 phases intended (NetCo., OpCo., and retail service providers) </li></ul></ul></ul><ul><li>Be Nimble to meet key challenges to ICT economic sustainability </li></ul><ul><ul><li>Rapidly changing nature of the IT Industry – obsolescence (“Fast in, fast out”) </li></ul></ul><ul><ul><li>More complex regulatory efforts required to tackle the impact of new technologies – e.g. New Media </li></ul></ul><ul><li>Community-focused ICT strategy that exploits its widespread citizen e-readiness and is integrated with an outcome-based-measurement agenda. </li></ul><ul><ul><li>Collaborations with vendors on public sector initiatives to exploit IT. </li></ul></ul><ul><ul><li>Effective consolidation of resources for a one-stop and integrated range of public services </li></ul></ul><ul><li>Consolidate and enhance what is in place </li></ul><ul><ul><li>Continually re-look Phase 1 to ensure developments and upcoming ‘hot’ technologies are assimilated as ‘fast’ as practicable so as to stay ahead of the Infocomm revolution </li></ul></ul><ul><ul><li>Simultaneously strengthening the capabilities and export of its local ICT industry/expertise. </li></ul></ul>
    21. 21. <ul><li>Total Alignment versus Disjointed Alignment </li></ul>Key Take-away (1) Day 1 – Performance Management Methodology Planning & Design Stage
    22. 22. Key take-away (2) Holistic Roadmap From Concepts to Results MASTER-PLANNING PROCESS RE-ENGINEERING eGOV SOLUTIONING eGOV IMPLE-MENTATION eGOV OPERATIONS CHANGE MGMT.
    23. 23. Contact Please email me at [email_address]
    24. 24. ICT Continuity, Singapore’s Roadmap - Programs Description (1980-2000) National IT Plans Government IT Plans <ul><li>IT 2000: Intelligent Island (1992-2000) </li></ul><ul><li>Transform Singapore into an Intelligent Island, by Connecting computers in every home, school and office </li></ul><ul><li>To provide Pervasive IT services accessible by every citizen </li></ul><ul><li>National IT Plan (1986-1991) </li></ul><ul><li>Extend govt systems to private sector through electronic data interchange networks </li></ul><ul><li>Build IT Manpower (including R&D), </li></ul><ul><li>Promote IT Culture (among general populace) </li></ul><ul><li>Build Information & Communication Infrastructure (for widespread usage) </li></ul><ul><li>Build IT Applications (to improve productivity and create a competitive edge) </li></ul><ul><li>Develop an IT Industry (Develop a strong export oriented ICT Industry) </li></ul><ul><li>Promote climate for Creativity and Entrepreneurship (for International Competitiveness) </li></ul><ul><li>Encourage Coordination and Collaboration (Manage limited resources & public/private involvement) </li></ul><ul><li>Civil Service Computerization Program (1980-2000) </li></ul><ul><li>To improve the government’s administrative efficiencies through ICT </li></ul><ul><li>Involves automating work functions and reducing paperwork </li></ul><ul><li>One-stop provision of services. E.g. TradeNet, MediNet and LawNet. </li></ul><ul><li>In the early 1990s, a shift towards the consolidation of computing resources </li></ul><ul><li>National Computerization Plan (1980-1985) </li></ul><ul><li>To embark on the CSCP (Civil Service Computerization Program) </li></ul><ul><li>To Grow a Local IT Industry </li></ul><ul><li>To Grow the IT Manpower Pool </li></ul>
    25. 25. ICT Continuity, Singapore’s Roadmap -Programs Description (2000-2015) National IT Plans Government IT Plans Not Yet Announced <ul><li>iGov2010 (2006-2010) </li></ul><ul><li>A 5-year masterplan to leverage upon InfoComm advancements in the economy </li></ul><ul><li>4 trusts were created – Increasing Reach and Richness of e-Services; Increasing Citizens Mindshare in e-Engagement; Enhancing the Capacity and Synergy in Government; and Enhancing the National Competitive Advantage </li></ul><ul><li>Intelligent Nation 2015 (2006-2015) </li></ul><ul><li>More Sophisticated and innovative use of InfoComm in govt, society & key economic sectors </li></ul><ul><li>Establish an ultra-high speed, pervasive, intelligent and trusted infocomm infrastructure </li></ul><ul><li>Develop globally competitive infocomm industry </li></ul><ul><li>Develop infocomm-savvy workforce and globally competitive infocomm manpower </li></ul><ul><li>e-Government Action Plan II (2003-2006) </li></ul><ul><li>To build upon the previous e-government action plan </li></ul><ul><li>Aims to deliver more accessible, integrated and value-added public services </li></ul><ul><li>Connected Singapore (2003-2006) </li></ul><ul><li>Capability Development </li></ul><ul><li>Technology Planning </li></ul><ul><li>Conducive Business Environment </li></ul><ul><li>e-Government Action Plan (2000-2003) </li></ul><ul><li>Launch of e-government initiative </li></ul><ul><li>6 strategic programs – Electronic Services Delivery; Knowledge-based Workplace; Technology Experimentation; Operational Efficiency Improvement; Adaptive and Robust Infocomm Infrastructure; and Infocomm Education </li></ul><ul><li>Infocomm21: Infocomm Capital (2000-2003) </li></ul><ul><li>A vibrant and dynamic global infocomm capital </li></ul><ul><li>A thriving & prosperous e-Economy - eCommerce, eBusiness </li></ul><ul><li>A pervasive & infocomm-savvy e-Society </li></ul>
    26. 26. Impact on the economy (1980-2000) National / Government IT Plans Economic Impact <ul><li>Beginnings of computing-communications convergence </li></ul><ul><li>Electronic Data Interchange(EDI) bridges between Government & industry </li></ul>1986-1991 National IT Plan Civil Service Computerization Program <ul><li>Growth of local IT industry </li></ul><ul><li>Development of IT manpower pool </li></ul><ul><li>Civil Service Computerization Plan </li></ul><ul><ul><li>Creation of government body (NCB) to drive Infocomm adoption in the various cluster/sectors, including the public sector. </li></ul></ul>1980-1985 National Computerization Plan Civil Service Computerization Program 1992-2000 IT 2000: Intelligent Island Civil Service Computerization Program <ul><li>Flagship projects, including: </li></ul><ul><ul><li>Electronic network linking all libraries </li></ul></ul><ul><ul><li>Secure infrastructure for e-commerce </li></ul></ul><ul><ul><li>Expert system for checking of building plans </li></ul></ul><ul><ul><li>Singapore ONE (One Network for Everyone): nationwide broadband infrastructure </li></ul></ul>
    27. 27. Impact on the economy (2000-2006) National / Government IT Plans Economic Impact <ul><li>In 2006, IT Manpower rose to 119,700 with revenue from the IT industry totaling US$29.27 billion. </li></ul><ul><li>Engine of Growth </li></ul><ul><ul><li>Exploit High-Growth Sectors: Value added mobile services, Infrastructure for wireless/wired networks, Multimedia processing and management, Web services & portals, and Security& Trust Infrastructure </li></ul></ul><ul><li>Digital Exchange - Exploit digitization, while leveraging on hub connectivity </li></ul><ul><li>Agents for change; </li></ul><ul><ul><li>Taking Business Process Reengineering beyond enterprise to cluster/industry level; </li></ul></ul><ul><ul><li>Embarking on the next phase of e-Gov evolution(“Many agencies, one Govt”); </li></ul></ul><ul><ul><li>Cluster based projects (logistics, high-tech manufacturing, retail, healthcare) </li></ul></ul><ul><li>Provide a pervasive national infocomm infrastructure, consisting of attractive and useful content and applications, while ensuring Infocomm literacy and access for all </li></ul>2003 - 2006 Connected Singapore e-Government Action Plan I <ul><li>IT Manpower grew to 105,600 in the year 2000, fell by –3.3% in the year 2001 to 102,100 (dot-com bubble burst). However, IT Manpower gradually rose again to 104,300 in the year 2003 </li></ul><ul><li>Revenue from IT industry rose from US$16.71 billion in the year 2000 to US$21.16 billion in the year 2003 </li></ul><ul><li>Full Telecommunications liberalization </li></ul>2000-2003 Infocomm21: Infocomm Capital e-Government Action Plan
    28. 28. Focus of iN2015 (1) Intelligent Nation 2015 (2006-2015) / iGov2010 (2006-2010) Strategy Outcome / Impact <ul><li>Focus on key sectors of Government; Digital Media & Entertainment; Education & Learning; Tourism; Retail; Manufacturing; Financial Services; Healthcare & Biomedical Sciences; </li></ul><ul><li>Next Generation National Infocomm Infrastructure put in place by 2012 </li></ul><ul><li>Develop and Infocomm Savvy workforce (Cultural dimension) </li></ul><ul><li>KPIs identifiied: </li></ul><ul><ul><li>No. 1 ICT use to add value to economy & society </li></ul></ul><ul><ul><li>2-fold increase in Value-add of ICT to S$26Bn </li></ul></ul><ul><ul><li>3-fold increase in ICT export revenue to S$60Bn </li></ul></ul><ul><ul><li>Create 80,000 additioanl jobs </li></ul></ul><ul><ul><li>At least 90% of homes use broadband </li></ul></ul><ul><ul><li>Ensure 100% computer ownership for all homes with school-going children </li></ul></ul><ul><li>Step 2: Determine Business Capabilities to Build & Role of Technology </li></ul><ul><ul><li>Determine ICT Building Blocks and Priorities </li></ul></ul><ul><ul><li>Determine measures and KPI </li></ul></ul><ul><li>An Intelligent Nation and Global City , powered by infocomm </li></ul><ul><li>Ten-year infocomm masterplan to move Singapore into 2015 and beyond </li></ul><ul><li>Step 1: Strategic Business Goals and Initiatives </li></ul><ul><ul><li>Determine ICT goals and objectives </li></ul></ul>
    29. 29. Focus of iN2015 (2) Strategy Outcome / Impact Intelligent Nation 2015 (2006-2015) / iGov2010 (2006-2010) <ul><li>IPv6 for National Fibre Network (NFN) </li></ul><ul><li>Wireless Technologies (WiFi, WiMax) </li></ul><ul><li>National Trust Framework (NTF) for cyber security, data privacy and Identity </li></ul><ul><li>Electronic Payments </li></ul><ul><li>Inter-operability (e.g. number portability) </li></ul><ul><li>Step 4: Technology Scanning </li></ul><ul><ul><li>Identify emerging technology trends that impact business </li></ul></ul><ul><li>Outcomes previous ICT master plans </li></ul><ul><ul><li>Singapore ONE </li></ul></ul><ul><ul><li>TradeNet etc </li></ul></ul><ul><ul><li>Growing pool of IT Manpower </li></ul></ul><ul><li>Existing sector ICT plans - iGov2010; Media21; IT in Education Masterplan; Library 2010; Tourism 2015; Retail 21; Manufacturing 2018. </li></ul><ul><li>Step 3: Assess Current IS Capabilities & Gap Analysis (Applications & Infrastructure) </li></ul><ul><ul><li>Determine Strategic Capabilities & Sectors Needs </li></ul></ul><ul><ul><li>Assess capabilities & sectors needs </li></ul></ul><ul><ul><li>Identify gaps and opportunities for development </li></ul></ul><ul><ul><li>Determine high level requirements and potential benefits </li></ul></ul>
    30. 30. Focus of iN2015 (3) Strategy Outcome / Impact Intelligent Nation 2015 (2006-2015) / iGov2010 (2006-2010) <ul><li>Public Private Partnership model for Common Government services </li></ul><ul><li>Private sector implementation Initiatives via POC </li></ul><ul><li>Step 6: Determine Types of Investment </li></ul><ul><ul><li>Recommend different types of IT investment </li></ul></ul><ul><ul><li>Taking into considerations the following: </li></ul></ul><ul><ul><ul><li>core IT competence with intent to enhance; </li></ul></ul></ul><ul><ul><ul><li>the strategic systems identified that create a competitive advantage; </li></ul></ul></ul><ul><ul><ul><li>the mission critical systems required to survive; </li></ul></ul></ul><ul><ul><ul><li>the ROI for IT investment. </li></ul></ul></ul><ul><li>broadband speeds up to 1 Gbps, and pervasive connectivity around country </li></ul><ul><li>new broadband-enabled services and applications </li></ul><ul><li>Standard Operating Environment (SOE) for Government </li></ul><ul><li>Pervasive nationwide wireless access </li></ul><ul><li>Step 5: Architect Applications & Infrastructure </li></ul><ul><ul><li>Determine ICT Opportunities </li></ul></ul><ul><ul><li>Define broad data and technology architecture requirements </li></ul></ul><ul><ul><li>Scope strategic ICT flagship and infrastructure opportunities </li></ul></ul><ul><ul><li>Assess and validate project opportunities </li></ul></ul>
    31. 31. Focus of iN2015 (4) Strategy Outcome / Impact Intelligent Nation 2015 (2006-2015) / iGov2010 (2006-2010) <ul><li>Standard Operating Environment </li></ul><ul><li>Common Services for Statutory Boards </li></ul><ul><li>Wireless @SG (Free Wireless access for 2 years) </li></ul><ul><li>National Fibre Network by 2012 </li></ul><ul><li>Step 7: Recommend IT Implementation Plan </li></ul><ul><ul><li>Formulate and Prioritize ICT Projects </li></ul></ul><ul><ul><li>Propose ICT Organization Support </li></ul></ul><ul><ul><li>Justify IT Investment </li></ul></ul><ul><ul><li>Develop Schedule and Approve Plan </li></ul></ul>
    32. 32. Agenda <ul><li>ICT continuity, Singapore’s Roadmap </li></ul><ul><li>Transformation in Government, the ICT Ecology Cycle </li></ul><ul><li>Lessons learnt </li></ul>
    33. 33. ICT Ecology Cycle – Characteristics of 4 Phases Phase 1: Economy Phase Phase 3: Open Phase Phase 4: Social Phase Phase 2: Public-Private Phase <ul><li>Basic telecommunications infrastructure established </li></ul><ul><li>Elementary level of e-government established, with large informational internet offerings and limited computerization </li></ul><ul><li>A minority of population has access to telecommunications services </li></ul><ul><li>Rapidly increasing commercialization of ICT products and services </li></ul><ul><li>Functional level of e-government available, with transactional online services, and vertically integrated processes </li></ul><ul><li>Rising presence of online interactions (e.g., chat rooms, bulletin boards) </li></ul><ul><li>Public-private partnerships and joint ventures are a dominant feature of ICT masterplans </li></ul><ul><li>A sizeable portion of community has access to telecommunication infrastructure </li></ul><ul><li>Emergence of service-oriented ICT applications and focus on interoperability within organizations </li></ul><ul><li>ICT-enabled G2G collaborations (e.g., e-trade) </li></ul><ul><li>Collaborative level of e-government available, with multi-channel service delivery (e.g., internet, IVR, mobile applications) and horizontally integrated processes </li></ul><ul><li>Widening application of ICTs across diverse verticals (e.g., in education, health, bioinformatics) </li></ul><ul><li>Widespread access to telecommunications and network services </li></ul><ul><li>Boundary-less level of e-government available, with contact-less service delivery (e.g., through sensor networks, smart tags, GPS), high-level of public-private integration and cross-border shared services </li></ul><ul><li>Seamless integration of ICT into everyday life, e.g., majority of people rely on wireless phones, digital assistants, pagers, and personal computers to assist in their personal lives, majority of people leverage ICTs for soc ial and commercial interactions </li></ul>
    34. 34. Comprehensive 4-Pillar Approach for ICT Transformation Realms of Transformation – socio-economic impact of ICT deployment / use Government Economy & Industry Society & Lifestyle Transformation Capacity – development & deployment of ICT infrastructure Learning – development & deployment of ICT human resources Content – availability of user relevant content Use – level & distribution of ICT use Legal & Institutional Framework 4 Pillars for Transformation Universal Access
    35. 35. <ul><li># of G2B & G2C interactions / transactions </li></ul><ul><li>Use of ICT for intra-govt processes </li></ul><ul><li>(Competition) # of telco carriers </li></ul><ul><li>(Market vibrancy) # of hardware & software distribution channels </li></ul>Economy & Industry <ul><li>Access to ICTs in schools, e.g., connectivity, email accounts, PCs </li></ul><ul><li>E-awareness / literacy of general populace </li></ul><ul><li>New biz models, biz partnerships from ICT </li></ul><ul><li>Share of ICT-linked jobs in economy </li></ul><ul><li>Value-added employment, technical skills offer competitive advantage </li></ul><ul><li>ICT-led GDP growth </li></ul>Govt <ul><li>Harnessing ICT to enhance diverse policy areas </li></ul><ul><li>ICT-led organizational change </li></ul>Society & Lifestyle <ul><li>See “universal access” indicators </li></ul><ul><li>Presence of online interest groups / social organizations </li></ul><ul><li>Integration of ICTs (e.g. radios, TV,phones, pagers, computers) in everyday life </li></ul><ul><li>Integration of ICTs across diverse verticals, e.g. health, entertainment, banking </li></ul><ul><li>ICT-linked enhancements to quality of life </li></ul>Capacity – extent of devt & deployment of ICT infrastructure Use – level & distribution of ICT use by stakeholders Transformation – socio-economic impact of ICT deployment / use <ul><li>Public sector ICT investments / spending, by industry </li></ul>Institutional Framework <ul><li>Liberalization of telco sector </li></ul><ul><li>(Industry-development) R&D expenditure in selected ICT industries, ICT-related patents as % of national total </li></ul><ul><li>Promotion of ICT trade/FDI </li></ul>Learning – extent of devt & deployment of ICT human resources Content – extent of user-relevant content to draw usage Transformative Outcomes Universal Access <ul><li>Availability of ICT skills devt opportunities </li></ul><ul><li>E-literacy of manpower </li></ul><ul><li>Presence of locally-relevant content </li></ul><ul><li>Internet use in businesses </li></ul><ul><li>ICTs applied to core business processes </li></ul><ul><li>B2C e-commerce (e.g., online retail) </li></ul><ul><li>B2B e-commerce (e.g. payments) </li></ul><ul><li>E-literacy of govt officials </li></ul><ul><li># of online services </li></ul><ul><li>Access to ICT in the public sector workplace </li></ul><ul><li>Availability of content in native language </li></ul><ul><li>Presence of user-generated lifestyle content e.g. youtube, facebook </li></ul><ul><li>Harnessing ICTs to enhance education </li></ul><ul><li>Educational attainment (at secondary & tertiary level) </li></ul><ul><li>See “universal access” indicators </li></ul><ul><li>Presence of public shared ICT facilities, e.g., e-kiosks, cyber-cafes </li></ul><ul><li>Coverage of universal service fund across these areas </li></ul><ul><li>Overall IT spending </li></ul><ul><li>Telco services revenue </li></ul><ul><li>E-commerce spending </li></ul><ul><li>(Infrastructure coverage) e.g. broadband penetration, telco access paths </li></ul><ul><li>Internet affordability / access prices </li></ul><ul><li>Quality of ICT services/ support </li></ul><ul><li>% of households with PCs </li></ul><ul><li>% of households with broadband subscription </li></ul><ul><li>Employee access to ICT at workplace ( e.g., connectivity, email accounts, PCs) </li></ul>Strategy Outcomes <ul><li>Regulatory provisions to promote universal access to telco services </li></ul>

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