Roles and Challenges for Government CIOs

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Roles and Challenges for Government CIOs

  1. 1. Roles and Challenges for Government CIOs JICA / APEC / ITU - Waseda Workshop on ICT Prof. Dr. Pairash Thajchayapong Permanent Secretary, Ministry of Science and Technology, Thailand November 22, 2004 ( [email_address] )
  2. 2. Presentation Outline <ul><li>Thailand ICT Development </li></ul><ul><li>Establishment of Government CIO (GCIO) Program </li></ul><ul><li>Role, Responsibility and Knowledge of GCIO </li></ul><ul><li>Lesson Learnt </li></ul><ul><li>Challenge for GCIO and The Way Forward </li></ul>
  3. 3. ICT Development Strategy Flagships and Infrastructures in IT 2010 Economy Society Quantity Quality Telecommunication Infrastructure Science and Technology, R&D, Knowledge Information Development, IT Literacy, IT HR e-Industry e-Commerce e-Society e-Education e-Government
  4. 4. SchoolNet Introduction of Internet Thailand ICT Development ^1992 ^1993 ^1994 ^1995 ^1996 ^1997 ^1998 ^1999 ^2000 ^2001 ^2002 ^2003 ^2004 ^2005 ^2006 National IT Committee (founded 1992) IT 2000 Policy IT 2010 Policy National ICT Masterplan 2002-2006 NICT/Ministry of ICT e-Industry e-Government e-Society e-Commerce e-Education Software Park Thailand Government Information Network e-Commerce Resource Center Government CIO Program IT Law Development . e-Thailand Electronic Transactions Act Government CA Service Software Industry Promotion Agency NII, CompCrime, DP Acts e-Government Project English-Thai Web Translation TIS-620 Thai Character set registered with IANA TIS-620 Thai Character set in UNICODE Policies Activities
  5. 5. 7 Strategies in ICT Master Plan <ul><li>The development of the ICT industry into a regional leader </li></ul><ul><li>The utilization of ICT to enhance the quality of life and society </li></ul><ul><li>Reform and enhancement of the capability on ICT research and development </li></ul><ul><li>Social capacity leverage for future competition </li></ul><ul><li>Development of entrepreneur capacity for the expansion of international markets </li></ul><ul><li>The utilization of ICT in SMEs </li></ul><ul><li>The utilization of ICT in government administration and Services </li></ul>
  6. 6. Strategy 7: (ICT Master Plan) The utilization of ICT in government administration and Services <ul><li>Setting up new ministry responsible for the development of ICT nationally. </li></ul><ul><li>Structural reform within organization in related to ICT, such as setting up CIO office as well as improving laws and regulations. </li></ul><ul><li>Develop governmental database for information exchange </li></ul><ul><li>Apply GIS for socio-economic development </li></ul><ul><li>Encourage effective use of ICT network among government agencies </li></ul><ul><li>Devise mechanisms to build up ICT-related capability for public sectors employees </li></ul><ul><li>Develop monitoring and evaluation system for national ICT development </li></ul><ul><li>Develop National Digital Nervous System </li></ul>Government to set up central organization to oversee ICT development and utilization within the public sector . Emphasis will be on the unity and integration of database system, planning, coordination, budget allocation and transparent procurement , to meet up with each agency requirement as well as reduce investment duplication. This will enable public sector to accumulate, exchange and share information among themselves, based on secured and open standard platform. From: National ICT Master Plan(2002-2006) http://www.nitc.go.th/masterplan/
  7. 7. ICT Policy Formulation :- Organizational Structure National Information and Communication Technology Committee (NICT) Thailand ICT Masterplan Cabinet Sub Committee Ministerial ICT Masterplan Departmental ICT Masterplan The Budget of Bureau & Ministry of ICT Ministerial Level: ICT Committee , Chaired by Ministerial CIO State Enterprises Departmental Level: ICT Committee , Chaired by Departmental CIO
  8. 8. ICT Organizational Structure : Ministerial Level *Ministerial ICT Committee chaired by Ministerial CIO and ICT Center as Secretariat Ministry Permanent Secretary Deputy Permanent Secretary Deputy Permanent Secretary : CIO Deputy Permanent Secretary ICT Center or Policy/Technical Division Other assignments Ministerial ICT Committee * Consists of Departmental CIO's
  9. 9. Government CIO (Continued) <ul><li>Core Objective </li></ul><ul><li>Every ministry and department and every state enterprise is to appoint one CIO to oversee the unified IT development plans at both the departmental level and the ministerial level </li></ul>
  10. 10. Role of GCIO for e-Government CIO “ Host/Owner” Outsource / Contract - out Vision / Mission Government Policy Organization Size Reduction Host/Owner Agency response coordination ICT utilization management integration Source:- “Impact of CIO and ICT Masterplan formulation for ICT Utilization in Public Sector” Chulalongkorn University
  11. 11. GCIO :- Responsibility <ul><li>Be Chairman of Organizational ICT Committee </li></ul><ul><li>Define Organizational Vision, Mission, Policy and ICT Standard </li></ul><ul><li>Formulate organizational ICT Masterplan </li></ul><ul><li>Approve and Allocate budget for ICT project </li></ul><ul><li>Monitoring and Tracking for Integrated System </li></ul><ul><li>Evaluate the Organizational Information System </li></ul><ul><li>Inform ICT Progress to CEO </li></ul>
  12. 12. Knowledge for GCIO <ul><li>ICT :- Technology , Trend and How to apply </li></ul><ul><li>ICT Masterplan Formulation </li></ul><ul><li>Organizational Process Re-engineering </li></ul><ul><li>Information System Development </li></ul><ul><li>Information Resources Management </li></ul><ul><li>Information System Utilization for Organization </li></ul><ul><li>Knowledge Management </li></ul><ul><li>ICT Laws </li></ul><ul><li>Information Security </li></ul><ul><li>Computer / ICT Center Management </li></ul><ul><li>telecommunication and Internet </li></ul>Source:- “Impact of CIO and ICT Masterplan formulation for ICT Utilization in Public Sector” Chulalongkorn University
  13. 13. Lesson Learnt <ul><li>GCIO Training Program </li></ul><ul><li>Facts and Figures </li></ul><ul><li>Highlight of Performance of GCIO </li></ul><ul><li>Award Competition </li></ul>
  14. 14. GCIO Training Program <ul><li>a special 30-hour/2 weeks compulsory training program </li></ul><ul><li>Jointly managed by </li></ul><ul><ul><li>Office of the Civil Servant Commission : OCSC </li></ul></ul><ul><ul><li>Ministry of Information and Communication Technology : MICT </li></ul></ul><ul><ul><li>Ministry of Science and Technology : MOST </li></ul></ul><ul><li>From 1998 -> 2004 </li></ul><ul><ul><li>CIO#1 , Sep 1998 -> CIO#16, July 2004 </li></ul></ul><ul><ul><li>16 CIO intensive training courses have been carried out </li></ul></ul><ul><ul><li>575 CIOs have completed the courses </li></ul></ul><ul><ul><li>280 CIOs are playing their role right now </li></ul></ul><ul><li>GCIO Capacity Building through </li></ul><ul><ul><li>intensive training courses </li></ul></ul><ul><ul><ul><li>Lecture </li></ul></ul></ul><ul><ul><ul><li>Site visits to leading IT organizations </li></ul></ul></ul><ul><ul><ul><li>Brainstorming workshop on Thailand's unified ICT planning </li></ul></ul></ul><ul><ul><li>CIO Forum / Workshop </li></ul></ul><ul><ul><ul><li>regular gathering of GIO to meet for technology update and free exchange of ideas and cooperation among the GCIO </li></ul></ul></ul>
  15. 15. GCIO Training Course Outline (By NECTEC & OCSC & MICT) <ul><li>ICT :- Technology and trends </li></ul><ul><li>Roles and Responsibilities of CIOs </li></ul><ul><li>ICT Policies in Thailand and Abroad </li></ul><ul><li>e-Commerce and e-Government concepts and examples </li></ul><ul><li>IT Project Management </li></ul><ul><li>Knowledge Management </li></ul><ul><li>Business Process Reengineering </li></ul><ul><li>ICT Laws </li></ul><ul><li>Computer Networks & Internet </li></ul><ul><li>Outsourcing/Acquisition </li></ul><ul><li>Information Security </li></ul><ul><li>Hands-on practical IT Applications (e-Mail, Web, Anti-Virus, Anti-Spam& Spy) </li></ul><ul><li>Observation Tour to a private-sector company </li></ul><ul><li>Workshop and group discussion on current issues of e-Government </li></ul>
  16. 16. GCIO’s Website http://www.nitc.go.th/cio/ CIO Directory Searching for CIO information in Database CIO Training 16 Training Courses Since September 1998 CIO Forum Network Security, Copyright Software, IT Model Office, Government Computerization Policy, etc... Monthly Issues Since January 1999 CIO Newsletter
  17. 17. GCIO Networking :- CIO Forum/Workshop <ul><li>Objective </li></ul><ul><ul><li>Gathering of GCIO to meet for technology update and free exchange of ideas </li></ul></ul><ul><ul><li>Promote strong partnership and interactive collaboration of GCIO </li></ul></ul><ul><li>Methodology </li></ul><ul><ul><li>Face-to-Face </li></ul></ul><ul><ul><li>Video Conference </li></ul></ul><ul><ul><li>Combination of videoconference, face-to-face discussions, and workshops </li></ul></ul><ul><ul><li>3-4 events per year regarding to current topic and technology </li></ul></ul>
  18. 18. Example of :-CIO Forum <ul><li>Topic :- CIO Forum on e-Government for </li></ul><ul><li>High Performance Government Development </li></ul><ul><li>Hosted :- CIO#16 </li></ul><ul><li>Co-Hosted :- W aseda U., NECTEC </li></ul><ul><li>Date :- July 30, 2004 (1 day) </li></ul><ul><li>Venue :- Auditorium, PTT Plc. </li></ul><ul><li>Participants :- 200 GCIOs and ICT Directors </li></ul>
  19. 19. Example of CIO Workshop <ul><li>Topic :- CIO Workshop on e-Government implementation strategies for success </li></ul><ul><li>Methodology </li></ul><ul><li>Combination of videoconference and face-to-face lecture from Japan and Thailand </li></ul><ul><li>Lecture, group discussion, hands on exercise </li></ul><ul><li>Hosted :- JICA - W aseda U. - NECTEC </li></ul><ul><li>Date :- Aug 31 - Sep 1 , 2004 (3 days) </li></ul><ul><li>Venue :- ICT Human Resource Development Center, NECTEC </li></ul><ul><li>Participants :- 34 GCIOs and ICT Director from Government Agencies, Academic Institution and Local Government </li></ul>
  20. 20. Facts and Figures Source:- “Impact of CIO and ICT Masterplan formulation for ICT Utilization in Public Sector” Chulalongkorn University Longest in charge: 5 years Shortest in charge: 3 months Avg. in charge period: 22.8 months Mostly, 2 nd , 3 rd rank in Organization Avg. IT experience: 7.95 years Mostly, non-IT background GCIO
  21. 21. Highlight of Performance of GCIO <ul><li>IT Infrastructure </li></ul><ul><li>Government Information Network (GINet) </li></ul><ul><ul><li>Development of Government Information Network </li></ul></ul><ul><ul><li>Handle data traffic between Headquarters (government agencies in Bangkok) and their branches in Bangkok and other provinces </li></ul></ul><ul><ul><li>Directory service to all government agencies </li></ul></ul><ul><ul><li>Secure electronic mail </li></ul></ul><ul><li>Government Information Technology Services (GITS) </li></ul><ul><ul><li>Government Application Services </li></ul></ul><ul><ul><li>Government CA Services </li></ul></ul><ul><ul><li>Government System Integration </li></ul></ul>
  22. 22. GITS’ s Services Websites www.thaisarn.com www.thaigov.net Finder.gits.net.th gmail.gits.net.th www.gdir.gits.net.th truehits.net freecert.gits.net.th Highlight of Performance of GCIO (Continued)
  23. 23. <ul><li>e-Government </li></ul><ul><ul><li>e-Revenue </li></ul></ul><ul><ul><ul><li>Tax Filing & e-Tax info. :Revenue Department / Ministry of Finance </li></ul></ul></ul><ul><ul><li>e-Commercial Registration </li></ul></ul><ul><ul><ul><li>Search, Reserve and Register Company :Department of Business Development / Ministry of Commerce </li></ul></ul></ul><ul><ul><li>e-Registration </li></ul></ul><ul><ul><ul><li>e-Registration & Smart ID Card : The Registration Administration Bureau / Ministry of Interior </li></ul></ul></ul>Highlight of Performance of GCIO (Continued)
  24. 24. Highlight of Performance of GCIO (Continued) <ul><li>e-Government (Continued) </li></ul><ul><ul><li>e-Government Portal </li></ul></ul><ul><ul><ul><li>e-Citizen.go.th :Ministry of ICT </li></ul></ul></ul><ul><ul><ul><li>Thaigov.net : Ministry of Science and Technology </li></ul></ul></ul><ul><ul><li>Government Fiscal Management Information System :GFMIS </li></ul></ul>
  25. 29. e-Commercial Registration : Department of Business Development / Ministry of Commerce <ul><ul><li>e-Commercial Registration </li></ul></ul><ul><ul><ul><li>www.thairegistration.com </li></ul></ul></ul>
  26. 30. e-Registration : The Registration Administration Bureau / Ministry of Interior (MOI) <ul><li>Virtual Registration Office and Thailand gateway </li></ul><ul><ul><li>www.khonthai.com </li></ul></ul><ul><li>MOI Call Center </li></ul><ul><li>Thailand Gateway for Registrar Office </li></ul><ul><li>Citizen e-Mail address </li></ul><ul><li>MOI e-Services </li></ul>
  27. 31. Multi-Purposed ID Card Thai National Smart I D Card : Launched April 2004 *Smartcard & Fingerprint
  28. 32. Highlight of Performance of GCIO (Continue) <ul><li>Award Competition </li></ul><ul><ul><li>Government IT Award Category </li></ul></ul><ul><ul><ul><li>1. Citizen Services </li></ul></ul></ul><ul><ul><ul><li>2. Online Citizen Services </li></ul></ul></ul><ul><ul><ul><li>3. IT for Organizational Administration </li></ul></ul></ul><ul><ul><ul><li>4. IT Collaborative Project </li></ul></ul></ul><ul><ul><ul><li>5. IT Innovation </li></ul></ul></ul>
  29. 33. Achievements : Awards <ul><li>Government IT Award II, Year 2002 </li></ul><ul><ul><li>e-Revenue :- Revenue Department (RD) www.rd.go.th </li></ul></ul><ul><ul><ul><li>Best IT Executive :- CEO, Director General of RD </li></ul></ul></ul><ul><ul><ul><li>1st Prize :- </li></ul></ul></ul><ul><ul><ul><ul><li>Online Citizen Services </li></ul></ul></ul></ul><ul><ul><ul><ul><li>IT for Organizational Administration </li></ul></ul></ul></ul><ul><ul><ul><li>Honorable Prize </li></ul></ul></ul><ul><ul><ul><ul><li>IT Collaborative Project </li></ul></ul></ul></ul>
  30. 34. Achievements : Awards (Continued) <ul><li>Government IT Award II, Year 2002 (Continued) </li></ul><ul><ul><li>e-Commercial Registration :- Department of Business Development / Ministry of Commerce www.thairegistration.com </li></ul></ul><ul><ul><ul><li>2nd Prize :- Online Citizen Services </li></ul></ul></ul><ul><ul><li>e-Registration :- The Registration Administration Bureau /Ministry of Interior www.khonthai.com </li></ul></ul><ul><ul><ul><li>3 rd Prize :- Online Citizen Services </li></ul></ul></ul>
  31. 35. e-Government Portal http://www.ecitizen.go.th/
  32. 36. e-Government Portal (Continue) <ul><li>www.thaigov.net </li></ul><ul><ul><li>Thailand Citizen’s Portal :- Information Services Portal </li></ul></ul><ul><ul><li>Services </li></ul></ul><ul><ul><ul><li>Government News (XML Format : Thaisarn.com) </li></ul></ul></ul><ul><ul><ul><li>Government Services : Thaigov Life Stage Services </li></ul></ul></ul><ul><ul><ul><li>Government Links </li></ul></ul></ul><ul><ul><ul><li>Thailand Directory and Advanced Web Statistics at Truehits.net </li></ul></ul></ul>
  33. 37. e-Government Portal (Continue)
  34. 38. Government Fiscal Management Information System :GFMIS <ul><li>Core Agencies </li></ul><ul><ul><li>The Budget of Bureau </li></ul></ul><ul><ul><li>The Comptroller General's Department </li></ul></ul><ul><ul><li>The Office of Civil Service Commission </li></ul></ul><ul><ul><li>the Office of the Auditor General </li></ul></ul><ul><ul><li>Office of the Public Sector Development Commission </li></ul></ul><ul><ul><li>Public Debt Management Office </li></ul></ul><ul><li>Launched October 1 , 2004 </li></ul>http://www.gfmis.go.th
  35. 39. Highlight of Performance of GCIO (Continue) <ul><li>Networking Activities </li></ul><ul><ul><li>CIO Collaborative Project :- Mini Monitoring Station </li></ul></ul><ul><ul><li>Capacity Building through CIO Forum & Workshop </li></ul></ul>
  36. 40. Example of CIO Networking - Collaborative Project :- Mini Monitoring Station <ul><li>Joint Project by </li></ul><ul><ul><li>CIO#16 </li></ul></ul><ul><ul><ul><li>PTT Public Company / Ministry of Energy </li></ul></ul></ul><ul><ul><ul><li>Thailand Post Co. Ltd. / Ministry of ICT </li></ul></ul></ul><ul><ul><ul><li>Bank for Agriculture and Agricultural Cooperatives / Ministry of Finance </li></ul></ul></ul><ul><ul><ul><li>CIO#16 Members </li></ul></ul></ul><ul><ul><li>NECTEC / Ministry of Science and Technology </li></ul></ul><ul><li>Objective </li></ul><ul><ul><li>Develop MMS Prototyping </li></ul></ul><ul><ul><li>Apply R&D Productivity to Agriculture and Social Sector </li></ul></ul>
  37. 41. Example of CIO Networking - Collaborative Project :- Mini Monitoring Station (Continued)
  38. 42. What CIO should concentrate ? <ul><li>Good e-Services for Citizen </li></ul><ul><li>ICT Outsourcing </li></ul><ul><li>Information Security </li></ul><ul><li>Information Disclosure & Data Protection </li></ul><ul><li>Paperless / Lesspaper System </li></ul><ul><li>ICT Literacy </li></ul><ul><li>Appropriate Technology Deployment </li></ul>
  39. 43. <ul><li>Object Technology </li></ul><ul><li>XML </li></ul><ul><li>Web Services </li></ul><ul><li>RFID </li></ul><ul><li>Clean Technology </li></ul><ul><li>NanoTechnology </li></ul><ul><li>Wireless </li></ul>Trend in ICT Applications <ul><li>Transaction Processing and OLAP </li></ul><ul><li>MIS, EIS and DSS </li></ul><ul><li>ERP </li></ul><ul><li>SCM & e-Logistics </li></ul><ul><li>CRM & Call Centers </li></ul><ul><li>Document Management & Workflow </li></ul><ul><li>M-Commerce </li></ul><ul><li>Portal </li></ul><ul><li>Knowledge Management </li></ul>Underlying Technology
  40. 44. Challenge for GCIO and the Way Forward <ul><li>Promoting Government e-Services towards High Performance Government Development </li></ul><ul><ul><li>Government Single Point Services </li></ul></ul><ul><ul><li>Government Data Exchange </li></ul></ul><ul><li>Establishing Collaboration between stakeholders / networking agency and key agencies both of Public and Private Agencies </li></ul><ul><li>Promoting ICT Literacy </li></ul><ul><li>CIO Network both locally and Internationally </li></ul><ul><li>Establishment of CIO Council / CIO Association </li></ul>
  41. 45. CIO Association of Thailand <ul><li>Chaired by Former Deputy Prime Minister and Current National Information Committee Technology (NICT) chairman , Mr.Suvit Khunkitti </li></ul><ul><li>located at Office of the Civil Service Commission (OCSC) </li></ul>
  42. 46. Conclusion <ul><li>GCIO need </li></ul><ul><ul><li>Action not Reaction </li></ul></ul><ul><ul><li>Can-do Attitude & Proactive </li></ul></ul><ul><ul><li>Collaborative CIO Networking </li></ul></ul><ul><ul><li>“ GLOCAL” (Global + Local) </li></ul></ul><ul><li>GCIO are in interesting era </li></ul><ul><ul><li>On one hand we are now fast in adopting new technologies but we are not competent in developing and creating new technologies </li></ul></ul><ul><ul><li>Many underlying technologies are needed and must be both taught and developed so that we can be self-sufficient in the long run </li></ul></ul>
  43. 47. Thank you for your attention Sawasdee
  44. 48. NTC NBC Parliament Budget Bureau M M M M M M ... Private Sector NICT Prime Minister Requirement #4 Leadership & Management Structure (Article 40) (Article 78) Note: NICT=National ICT Committee; NCC=National Telecommunications Commission; NBC=National Broadcasting Commission; M=Ministry; Article# = Article in the Constitution

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