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Informing information literacy through user experience at Imperial - Mitchell & Sandhu

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Informing information literacy through user experience at Imperial - Mitchell & Sandhu

  1. 1. Library Services Informing Information Literacy through User Experience at Imperial College Ella Mitchell and Amarjit Sandhu Scholarly Communication Management Team Imperial College London, Library Services LILAC conference 11th April 2017
  2. 2. Library Services Informing Information Literacy through User experience at Imperial College Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services LILAC conference 11th April 2017 Overview • Outline of the project • Intended aims and outcomes • User Experience element of project • Research methods • Data collection • Data analysis • Findings • Outcomes
  3. 3. Library Services Informing Information Literacy through User experience at Imperial College Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services LILAC conference 11th April 2017 Outline of the project:
  4. 4. Library Services Informing Information Literacy through User experience at Imperial College Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services LILAC conference 11th April 2017 Intended aims and outcomes • Intended aims • Review and redesign Olivia format and content • Enhance online and in-class teaching resources and support material • Outcome • Refreshed design and launch of the results of the project
  5. 5. Library Services Informing Information Literacy through User experience at Imperial College Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services LILAC conference 11th April 2017 What is User Experience? ‘User Experience is how you feel about every interaction you have with what’s in front of you in the moment you’re using it.' (User Testing Blog) ‘User Experience […], is a suite of techniques based around first understanding and then improving the experiences people have when using our library services.’ (University of York)
  6. 6. Library Services Informing Information Literacy through User experience at Imperial College Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services LILAC conference 11th April 2017 Why User Experience? • The project team felt it was important to consult students on their Information Literacy behaviours and needs. To help inform project outcomes • Experience from other projects in Imperial Library Service • Library Search User Experience work • User Experience methods for collecting feedback • Inspired by the Barbara Fister’s Keynote at LILAC 2015
  7. 7. Library Services Informing Information Literacy through User experience at Imperial College Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services LILAC conference 11th April 2017 Research methods • Research questions for the User Experience work; • Identify where students need help in terms of their Information Literacy needs (identifying, finding, evaluating and using/communicating information in an ethical way) • Where students seek help/advice online if they encounter difficulties? • Data collection: Focus Group • Data analysis: Grounded Theory
  8. 8. Library Services Informing Information Literacy through User experience at Imperial College Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services LILAC conference 11th April 2017 Research methods: Data collection • Small scale focus group with 7 questions designed to explore research questions • Focus Group sample 9 undergraduates • Recording • Note taking and observations • Journey maps • Semi structured interviews with Teaching Fellows
  9. 9. Library Services Informing Information Literacy through User experience at Imperial College Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services LILAC conference 11th April 2017 A student's assignment journey
  10. 10. Library Services Informing Information Literacy through User experience at Imperial College Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services LILAC conference 11th April 2017 A student's assignment journey
  11. 11. Library Services Informing Information Literacy through User experience at Imperial College Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services LILAC conference 11th April 2017 Problems in the assignment journey
  12. 12. Library Services Informing Information Literacy through User experience at Imperial College Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services LILAC conference 11th April 2017 Problems in the assignment journey
  13. 13. Library Services Informing Information Literacy through User experience at Imperial College Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services LILAC conference 11th April 2017 Research methods: data analysis • Grounded theory as a basis for analysis • Open coding of the Focus Group transcripts. Initial sweep of the data to start picking out labels • Second more focused coding was conducted to start to analyse the labels to draw out themes in relation to the research question: • Identify where students need help in terms of their Information Literacy needs • Where students seek help/advice online if they encounter difficulties?
  14. 14. Library Services Informing Information Literacy through User experience at Imperial College Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services LILAC conference 11th April 2017 Findings: Identify where students need help with Information Literacy needs • Discovery and access issues • Evaluating source information • Time pressured • Where students seek help/advice online if they encounter difficulties: • Students are looking for ‘friendly’ advice • Places students look for support; Library webpages aren’t always their first port of call.
  15. 15. Library Services Informing Information Literacy through User experience at Imperial College Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services LILAC conference 11th April 2017 Outcomes
  16. 16. Library Services Informing Information Literacy through User experience at Imperial College Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services LILAC conference 11th April 2017 Summary • User Experience can offer useful and versatile techniques • To help you to build an understanding of students and their Information Literacy behaviours and experiences • Inform your teaching and materials • Can help to target your support
  17. 17. Library Services Informing Information Literacy through User experience at Imperial College Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services LILAC conference 11th April 2017 Acknowledgements: • Project team; Michael Gainsford, Angela Goldfinch, Karine Larose, Simon Mackenzie, Katharine Thompson, Eleni Zazani.
  18. 18. Library Services Informing Information Literacy through User experience at Imperial College Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services LILAC conference 11th April 2017 References: Charmaz, K. (2014). Constructing grounded theory. Introducing qualitative methods. 2nd ed. Los Angeles, SAGE. Charmaz, K. (2008)What is Grounded Theory? In: NCRM Research Methods Festival [Presentation] available from: http://eprints.ncrm.ac.uk/208/ [Accessed 9th March 2017] Dunne, S. (2015) What Can a User eXperience (UX) Approach Tell Us About the Undergraduate Research Process? [Presentation] Available from: http://www.slideshare.net/infolit_group/what-can-a-user-experiennce-ux- approach-tell-us-about-the-undergraduate-research-process-siobhan-dunne [Accessed 20th March 2017] Fister, B. (2015) The Liminal Library: Making Our Libraries Sites of Transformative Learning. Available from: http://www.slideshare.net/infolit_group/barbara-fister
  19. 19. Library Services Informing Information Literacy through User experience at Imperial College Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services LILAC conference 11th April 2017 References: Larose, K. (2015) UX at Imperial Library. Available from: http://slideplayer.com/slide/7082698/ [Accessed 20th March 2017] Larose, K., Mackenzie, S., Preater, A. and Barron, S. (2017) Library Search UX report summer 2016. Available from: http://hdl.handle.net/10044/1/44345 [Accessed 20th March 2017] University of Hertfordshire (No Date) Grounded theory. Available from: http://www.health.herts.ac.uk/immunology/Web%20programme%20- %20Researchhealthprofessionals/grounded_theory.htm [Accessed 20th March 2017] University of York. (No Date) What is UX? Available from: http://libinnovation.blogspot.co.uk/p/an-introduction-to-ux.html [Accessed 14th March 2017] Winter, J. (2015) What is User Experience? Available from: https://www.usertesting.com/blog/2015/08/13/what-is-user-experience/ [Accessed 15 March 2017]
  20. 20. Library Services Library Services Thank You Ella Mitchell E.Mitchell@imperial.ac.uk Amarjit Sandhu A.Sandhu@imperial.ac.uk

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