That would require that our patrons: Know and appreciate what we do and offer Feel connected to the library See the library as relevant, necessary and integral
poll Increased use of library resources Circulation increases Questions increase Use of electronic resources increases Increased number of students served Library visits Instruction sessions (ind or group or class)
To help us become the heart of the campus, they can spread the word about what we do, why we are important and help others feel connected to us.
75% of college students say they wish they took more advantage of the library and its services.
70% of college students do not ask their campus librarians for help with course assignments.
This represents the mission statements of the academic libraries of the institutions listed in the conference program.
This represents the corresponding tutoring center (or equivalent) on each of those campuses. Notice which words stand out.
Ask to meet – Don’t be afraid. People love the library though they are not necessarily knowledgeable about all that we do.
They don’t return your call or email. (Financial aid/transportation services) They say they are too busy. (Is there a better time (of year) for me to contact you?) “That pushy librarian is always trying to help me/meet with me.”
Rider University – Moore Library and Student Success Center Tutor Training Session on Library Resources Cross promotion (web links and flyers) Write Now! event planned for Dec. Utah State University – Merrill-Cazier Library and Univ Writing Center Share trainings and LibGuide on library services Write Now! event where writing center tutors provide extended hours for writing help in the library before exam week 2 librarians team up with 2 writing tutors to provide help for large online English literature course. Librarian and writing tutor co-led library lesson to link library resources and writing skills per a professor’s request
Reaching university students via partnerships with non academic departments - final
VIA PARTNERSHIPS WITH
Joan M. Serpico
Instruction and Outreach Librarian
RIDER UNIVERSITY – MOORE LIBRARY
• Enrollment - 4128 students
• Private, 4 year liberal arts institution
• Hired Sept 2015 to do outreach
ACADEMIC LIBRARY GOAL –
THE HEART OF THE CAMPUS
Patrons need to:
• Know what we do and offer
• Feel connected
• See the library as integral
WHAT DOES THAT SUCCESS LOOK LIKE?
• Increased use of library resources
• Increased number of students served
ACADEMIC LIBRARY GOAL –
STUDENT ACADEMIC SUCCESS
How do we do that?
• Collections, Displays
• Updated comfy space
• Liaisons with academic depts.
• Events and Programs
IT MATTERS –
HIGHER STUDENT RETENTION & GPAS
• Students who used academic library services and resources at least once during the academic
year had higher GPA and retention on average than their peers who did not use library
services. (Soria, 2014)
• The findings show retained students log-in to authenticated resources and borrow from the
library at higher rates than withdrawn students. (Haddrow, 2013)
• Analysis of the data suggests first-time, first-year undergraduate students who use the library
have a higher GPA for their first semester and higher retention from fall to spring than non-
library users. (Soria, 2013)
• Results of the statistical analyses indicate that library use is associated with retention, and,
importantly, that library use in the early weeks of a student's first semester is associated with
retention. (Haddrow, 2010)
PARTNERSHIPS TO ACHIEVE GOALS
Partner with non-academic departments (student services offices) to achieve goals.
WHAT NON-ACADEMIC DEPTS?
• Student Success Center (Tutoring Center or Writing Lab)
• Career Services
• Counseling Services
• Student Affairs
• Athletic Depts
• Financial Aid
• Who else?
WHY PARTNER WITH NON-ACADEMIC DEPTS?
• Students are going there
• Cross promotional opportunities
Data for this infographic was gathered from
nearly 3,000 students and nearly 700
instructors as part of the “Spring 2015 Student
Engagement Insights” survey.
WHY MIGHT STUDENTS BE GOING TO
NON-ACADEMIC DEPTS BUT NOT THE LIBRARY?
• Understand their function on campus
• May be required to go
• Are not afraid of going
• Ask to meet
• Learn about their goals
• Brainstorm about ways to work together
• Send articles
WORST CASE SCENARIO
• They don’t return your call or email.
• They say they are too busy.
• “That pushy librarian is always trying to help me/meet with me.”
WHEN YOU MEET, ASK ABOUT THEIR
• What do they do & How’s it going?
• Dept Goals? Personal Goals?
• What keeps him/her up at night?
• How do students find you?
• Do you have more students than you can handle or are you looking for more?
• Note - Leading questions are OK.
• Like a sales call.
STUDENT SUCCESS CENTER/TUTORING
• Rider University – Moore Library and Student Success Center
• Tutor Training Session
• Cross promotion
• Write Now! event planned for Dec.
• Utah State University – Merrill-Cazier Library and Univ Writing Center
• Write Now! event
• Librarians and writing tutors provide help for large online English literature course
• Librarian and writing tutor co-teach lesson to link library resources and writing skills
STUDENT SUCCESS CENTER/TUTORING
CENTER/WRITING CENTER (CONT)
• Vanderbilt University – Library and Writing Center
• New Hampshire at Manchester
• Writing tutors trained to coach students in library research skills
• University of New Mexico Library partnered with Center for Academic Program Support
• Develop library instruction tutors
• Grand Valley State University
• Peer-learning service
• New York University-Abu Dhabi – NYUAD Library and Writing Center
• Long Night Against Procrastination
(Originated at European University Viadrina in Frankfurt/Oder Germany)
• Rider University
• LibGuide for interview prep & partnered with Career Counselors on Job Searching workshop
• U of Illinois at Urbana-Champaign – Business Career Services Office (BCSO) and the
Business and Economics Library (BEL)
• Career Research Sessions & individual consulting sessions
• U of Buffalo Career Services Office and U of Buffalo Libraries
• Instruction, website dev & col dev
• Librarian reference hours in the career services office
• Collaborative collection development
• Library instruction in Career Planning course taught by counselors
CAREER SERVICES (CONT)
• U of Pittsburgh Business Library and MBA Career Services at Katz Graduate School of
• Co-taught Research skills instruction via interview prep context
• DePaul University Library and Career Development Center (1996)
• Collection development and programming
• Job search instruction at Career Center increased attendance
• Rider – Moore Library and Counseling Services
• Therapy dog sessions for exam week & de-stress events in the library
• Rider – Moore Library and Women’s Basketball Team
• Members of Women’s Basketball Team posed for study bike promotion
• Hofstra University – Axinn Library and Univ Department of Inter-Collegiate Athletics and the
Center for Academic Advisement
• Library services to athletes via librarian presence (reference access point) and IL course for athletes
• University of Oklahoma Libraries
• Faculty-in-Residence – Research Rescue, banned book discussion, library tour
• Rider University – library embedded in new student orientation
• Blurb in New Student Orientation brochure
• Flyer with library hours and services
• Awareness Fairs
UNIV COMMUNICATIONS & MARKETING
• Rider University – to get your word out
• Slides on TV monitors
• Articles in campus or faculty news
• Email blasts to students, faculty and staff
STILL WORKING ON IT
Rider University –
• Financial Aid - wanted to partner during Money Smart Week
• Transportation Dept – want to establish a stop for public library
KNOW DEPT GOALS &
WHAT LIBRARY CAN OFFER
• Want higher grades? Student Success Center/Writing Center/Tutoring Center
• Include statistic about higher grades correlating with greater library use.
• Want a job? Career Services
• Provide interview prep resources
• Feeling sad or anxious or overwhelmed? Counseling Services
• Need some leisure reading or quiet space
REMEMBER WHAT YOU HAVE TO OFFER
• Collection – books, electronic resources, dvds
• Instruction or training
• Apts – 1 on 1 help
• Space – rooms, instruction rooms, quiet, meeting space, presentation space
• What else?
• Tutoring Center do tutoring in your study rooms?
• Hanging posters for other dept events?
• Know your process for purchase requests – databases, books, DVDs, etc.
• Room reservation policy?
PARTNERSHIPS ARE A WIN-WIN
Share your good ideas!
Joan M. Serpico
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