Value and impact presentation northern collaboration june 2015
The Library has responsibility in the University for:
• • Library services delivered from three on-campus libraries; from a range of learning
spaces in teaching buildings and remotely
• • Management of student learning spaces in libraries and in teaching buildings across
• • Management of the collections - digital and physical including archives
• • Curation and dissemination of University research outputs including publications and
research data, via the Institutional Repository and other services
• • Subject information expertise and support for research
• • The co-ordination of academic learning skills support across the University and the
delivery of training in information and digital literacies
• • University print and copy services, including the central reprographics service and
local staff and student print and copy services
The Library: responsibilities
10.00-10.30 Registration and refreshments
10.30 – 11.00 Julie Berry, University of Salford:
Background, context and introduction to different
approaches to value and impact
11.00 – 11.20 Case study 1: Kay Grieves, University of Sunderland
11.20-12.20 What do you value? How do you measure impact?
Individual/group activity and feedback
12.20-12.40 Case study 2: Alison Mackenzie, Edge Hill University
12.40-1pm Round up
1pm - Lunch and networking opportunity
Northern Collaboration, Learning Exchange Programme:
Value and Impact - Agenda
Definitions of value and impact **
Importance that stakeholders (funding institutions; politicians; the public; service users; staff, etc.)
attach to libraries and which is related to the perception of actual or potential benefit
Difference or change in an individual or group resulting from the contact with library services.
(Note the change can be tangible or intangible)
** Definitions from BS ISO 16439:2014 (methods and procedures for assessing the impact of libraries)
• What is library value?
• What do our customers expect from us?
• What is the library impact on student learning?
• What existing sources of evidence or activity can be
used to demonstrate library impact?
• What competencies or skills are needed to
demonstrate library value?
• How do you define library value?
• How do you know what your customers want or
• How do you know that you’re meeting expectations?
• How do you measure the library impact on student
• How can you use existing sources of evidence or
activity to demonstrate library impact?
• How will you interpret and present your data to
Library Analytics and Metrics Project
LAMP job stories
1. Gather evidence to demonstrate correlation between library usage and student attainment
2. Respond to library budget expenditure queries by faculties and departments
3. Inform a business case for additional Library investment
4. Support wider institutional understanding of factors influencing performance and retention of ‘at risk’
5. Examine library usage by subject areas with low student satisfaction scores
6. Inform marketing and engagement activities/drive increased usage
What do we want to be able to prove?
• AMOSSHE Value and Impact Toolkit: assessing the value and impact
of services that support students CHERI, 2011
• Association of Research College Libraries (ARCL)
• Value of Academic Libraries http://www.acrl.ala.org/value/?page_id=21
• Academic Library Contributions to Student Success
• University of Wolongong
• The Library Cube http://libraryassessment.org/bm~doc/jantti_margie.pdf
Should the Northern Collaboration have a role in
supporting libraries in Value and Impact?
Is there an appetite for the establishment of a
performance and benchmarking group within the