To learn about attitudes and characteristics important for good interviewing, one should watch interviews on television programs like Oprah, Meet the Press, and morning news shows. While watching, notes should be taken on how the interviewer presents themselves, greets the interviewee, controls the interview, conveys attitudes like respect and empathy, and demonstrates cultural sensitivity.

1. During an interview, the case manager demonstrates attitudes
about self and others. One way to learn about these attitudes
and characteristics is to watch others conduct interviews. A
good practice is to watch interviewers on television. The
following programs will work for this assignment:
Oprah
Meet the Press
Dr. Phil
Good Morning America
Today Show
Larry King
While you are watching the interviews, make notes on the
attitudes and characteristics that are important for good
interviewing.
General Observations
Describe how the interviewer presents him- or herself.
What are your initial impressions of the interviewer?
What happens in the interview to cause these initial
impressions?
Describe how the interviewer greets the interviewee. What type

2. of climate does the greeting establish?
Does the interviewer control the interview?
Focus on the Interviewee
What is the interviewer’s attitude toward the interviewee? How
does the interviewer convey this attitude?
Does the interviewer demonstrate respect for the interviewee?
How is respect or lack of it conveyed during the interview?
How does the interviewer convey empathy?
Does the interviewer convey cultural sensitivity or the lack of
it? How?