An omnichannel call center solution helps call centers deliver seamless services across all touch-points. It empowers call centers to effortlessly cater to customers in each stage of the customer journey by switching, routing, and connecting customers with ideal agents.

1. Supported modes of communication by
an omnichannel call center software
Top reasons to use the
omnichannel call center
Who can use the omnichannel
call center software?
Best practices to implement
an omnichannel solution
Steps to launch an omnichannel
call center successfully
Top tips to make customer
service successful with the
omnichannel call center
Top tips to make sales
successful with the
omnichannel call center
An omnichannel call center solution helps
call centers deliver seamless services
across all touch-points. It empowers call
centers to effortlessly cater to customers in
each stage of the customer journey by
switching, routing, and connecting
customers with ideal agents.
Omnichannel
Call Center
Software
Voice
calling
SMS
Chat
Email
WhatsApp
Social
media
Help desk
ticketing
solution
Call centers
Technical
support
centers
Survey
collection
companies
Collection
agencies
Telemarketing
agencies
Any client
centric
business
01
02
03
04
05
06
Define the migration process
Map customer journey
Prioritize communication channels
Maintain consistency across channels
Focus on a customer first approach
Track and evaluate results
Choose
the right
platforms
01
Integrate
tools
02
Train
agents and
supervisors
03
Generate
awareness
about the
omnichannel
experience
04
Listen
to your
customers
05
Keep fine
tuning the
processes
06
Build a team for
omnichannel
support
Allow clients to
reach out from
different channels
Record customer
interactions
across all channels
Use automation
for self serving
Define different
scripts for
different channels
Send detailed
proposals via
email/ WhatsApp
Track
customer
interest
Fine tune
strategy
based on data
Use customers’
favorite
communication
channel
Use the
engaging
script
Follow-up
using different
channels
For more details or to book a free demo,
contact@inextrix.com https://inextrix.com/icallify
+1 315 898 1139 (USA)