Microsoft Power Point BAHWAN CYBERTEK Corporate Profile


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Microsoft Power Point BAHWAN CYBERTEK Corporate Profile

  1. 1. quot;From adapting to change, to anticipating change, today's businesses need is to create the change, to stay ahead...“ - Ms. Hind Bahwan, Chairperson Bahwan Cybertek Ltd Slide 1
  2. 2. Bahwan Cybertek Ltd Slide 2
  3. 3. Addressing the needs of the Industry Cuecent family of products have been developed specially to address the needs of the financial industry, government, small business and enterprises Intuitive process-management tool that incorporates components to offer a business-level process-oriented environment Provides solid repository features like automatic version management and check- in/checkout functionality for unpublished processes An electronic bill presentment and payment solution, it helps banks, utilities, and government to provide unlimited value by helping their customers manage payments across services from a single window Cuecent Cashswitch Solution Suite enables financial institutions and Money Exchange Houses to leverage payment innovations to attract online customers, capture new revenue streams, and reduce processing costs CUECENT FINFLEX is an Application Software designed and developed to provide a total integrated solution for comprehensive Funds and Portfolio Management Cuecent Channel Manager is an Integrated Channel Manager that provide a comprehensive answer for growing banking service needs Slide 3 BAHWAN CYBERTEK GROUP
  4. 4. Banking and Financial Services BCT Products Partial List of Customers BCT Services Enterprise Content Management Data Centre Build Services for Central Banks Consultancy, Implementation and Support Slide 4 BAHWAN CYBERTEK GROUP
  5. 5. Government BCT Products Partial List of Customers Public Authority for Social Insurance Ministry of Justice Sultanate of Oman Government of Oman Ministry of Oil & Gas Sultanate of Oman BCT Services One Stop Shop – Business Registration E Government Initiatives Enterprise Applications Implementation Cairo National Data Centers and Wide Area Government Network Services e-Finance CSEPF Slide 5 BAHWAN CYBERTEK GROUP
  6. 6. Enterprise Accounts - Corporate BCT Products Partial List of Customers CUECENT – HRMS and PAYROLL CUECENT REACH – PROPERTY MANAGEMENT GRAND STORES BCT Services Enterprise applications implementation Oracle and SAP Al Mazroui Group Enterprise Content Management Enterprise Risk Management Application and Infrastructure Managed Service Slide 6 BAHWAN CYBERTEK GROUP
  7. 7. Oil and Gas Sector BCT Products Partial List of Customers Move The Limit Bolt – On Applications Mobile Top Up Solutions BCT Services Enterprise applications implementation Oracle and SAP Web Cards Management Application and Infrastructure Managed Services Slide 7 BAHWAN CYBERTEK GROUP
  8. 8. Joint Ventures • Bahwan DHL is a joint venture •BCT has been at the forefront of establishing between Bahwan CyberTek and DHL a state of the art call center that supports call center infrastructure requirements for the • Fourth-party logistics (4PL) Middle East region management service to Petroleum Development Oman (PDO), the •In the year 2003-04, a five-year contract was country’s leading oil exploration and won from Gulf Air to run the contact center, production company. worth over US$ 2 Million • USD 500 Million Contract spanning 5 years. •First hosted IPCC based contact Centre offering tremendous operational flexibility in the Middle-East Slide 8 BAHWAN CYBERTEK GROUP
  9. 9. e-Services to facilitate citizen services • Bridge the digital divide in Oman by using e-services and manned kiosks to execute utilities and services transactions • Sanad Citizen Services is over US$12 plus million worth, unique entrepreneur driven project, aimed to deliver over 26 Government and corporate services electronically over the web. Bridging the digital • Acquired in 2003-04, citizen services are now offered at 150 points across divide the country.. Networking Oman using Cuecent • Awarded 7 year contract by Government of Oman to manage 300 service centers across the country • All centers connected through high speed secure links to BCT’s Secure Data Center • Providing middleware and integration platform using Cuecent for multiple modes of payments and management of various utilities entities Slide 9 BAHWAN CYBERTEK GROUP
  10. 10. Joint venture for PDO 4th party logistics • Bahwan Exel is a joint venture between Bahwan CyberTek and DHL • Fourth-party logistics (4PL) management service to Petroleum Development Oman (PDO), the country’s leading oil exploration and production company Project Scope Results • Provide operational improvements through • Cost savings of 20% on annual deployment of best practices logistics spend realized in Year 1 • Provide IT solutions to enable efficient • Reduced 3250 Hrs of Rig operations (e-enabled) movement time. • Deliver SCM expertise and manage logistics • Successful implementation of i2 operations for 5 years (largest ME logistics TM / TO and support applications contract) • Enhanced customer (Well Engg dept) satisfaction Challenges • First of its kind – solutions • Inefficient logistics management developed for O & G industry • Redundant expenses – need for cost reduction • HSE standard improvements by 15% over five years • Positions PDO as a concept • To replace obsolete IT systems & solutions leader in the O & G industry • Focus on core competencies : To extract more • Better cargo consolidation, oil efficiently from the fields visibility and reduction in delivery errors • High cost of oil production compared to other GCC Countries • Enhanced focus on core competencies • HSE Concerns Slide 10 BAHWAN CYBERTEK GROUP
  11. 11. 4PL Growth Model External Service Providers Service Provider GROWTH OF 4PL MODEL SINGLE CLIENT Service Service Provider Provider Initial core focus on achieving cost 4PL operates and Complementary Primary Client(s) Partner(s) savings and adhering to contract KPI’s manages a Logistics Strategy Logistics Strategy Assets comprehensive supply Re-engineering skill Assets 4 PL Re-engineering skill Working Capital Fully evolved 4PL model aimed to fully Best practice Working Capital Best practice Operational expertise Organization chain solution for PDO Operational expertise benchmarks Operational Staff benchmarks satisfy PDO SC activities and to Operational Staff IT systems develop IT systems develop extend to other clients TECHNOLOGY Client Client Client Client Value Tier 1 Client Client SC STRATEGY 3PL Tier 1 Secondary External clients 3PL PROGRAMME MGT (limited in number) e ng LLP Well 3PL / 4PL partnership to market SC a Control Ch - HSE Eng. Tower - SYNCHRONISATION - Ops solutions, capitalising on capabilities ed pp and market reach of both - COLLABORATION PDO e St Tech Proc. Logistics SINGLE CLIENT 4PL develops and runs a supply -Cargo -Ops chain solution for multiple ge -Contract an industry participants Ch ed Common vision Actual DHL pp PDO BCT LCC 3PL MOG Exel e St Full scope 4PL-Market potential of 150 M $ Feb 2005 Aug 2007 June 2009 Ongoing Time We are here Slide 11 BAHWAN CYBERTEK GROUP
  12. 12. Infoline – outsourced call center operations INFOLINE is a vision shared by the joint venture partners BCT, Omantel and PEIE. It is a customer contact centre based at Knowledge Oasis Muscat, Sultanate of Oman. • BCT has been at the forefront of establishing a state of the art call center that could support call center infrastructure requirements for the Middle East region • In the year 2003-04, a five-year contract was won from Gulf Air to run the contact center, worth over US$ 2 Million • First hosted IPCC based contact Centre offering tremendous operational flexibility in the Middle-East Networking Oman using Cuecent • 300 Seat State of Art Integrated Customer Contact Center • Current Clients – Gulf Air, Oman Telecommunications and OIFC • Communication channels include voice, email and web • Delivers the best of private and IP Networking • Implemented on top of the line Cisco and HP technologies Slide 12 BAHWAN CYBERTEK GROUP
  13. 13. Pan-African e-Network Architecture CISCO HALL CISCO HALL INTELSAT 704/906/Entelset/RASCOM University No.1. University No.2 CISCO HALL Datacenter 5 Super Specialty University No.3 Hospitals (SSH) TCIL Hq. 5 University CISCO HALL Centers University No.7. 53 Learning Centers 53 Patient End SSH No. 3 SSH No.2 Locations SSH No.1 HUB EQPT 53 VVIP Nodes IPLC ISP POP ISP POP R1 R2 Landing Station Landing Station – Senegal SSH No. 12 INDIA END AFRICA END 13 Slide 13 BAHWAN CYBERTEK GROUP
  14. 14. Existing infrastructure • 10+ servers Up to 1.5TB hot storage • 2MBPS bandwidth both ways • Virtual Vault technology • VPN with delivery sites • 24X7 available & secure • Clients Sites Hosted Infoline Data Center Sanad Service Center Slide 14 BAHWAN CYBERTEK GROUP
  15. 15. Existing infrastructure Training Center BCT Chennai Chennai Data Center • 25+ servers • 4TB hot storage + 9 TB grid storage • 2MBPS bandwidth both ways • VOIP Network • VPN with delivery sites • 24X7 available & secure • OLTP & Real Time Applications Hosting Slide 15 BAHWAN CYBERTEK GROUP
  16. 16. IT - Education Slide 16 BAHWAN CYBERTEK GROUP
  17. 17. Sample Customer List Banking and Financial Services Retail & Distribution • Thomas Cook Al-Rostamani (T-Care), UAE • Al Khan Foodstuff LLC, Oman • National Bank of Dubai, UAE • Grand Stores, UAE • RAK Bank, UAE • Ingram Micro, India • Bank Muscat, Sultanate of Oman • Electronics Company Ltd, Oman • National Bank of Oman, Sultanate of Oman • Webster Bank, USA Oil Refineries and Gas • Statestreet Bank, USA • Oman Refinery Company, Oman • Bank of India, India • BP Oman (Now Oman Oil Marketing Company) • Canara Bank, India • BP UAE • Shell Oman • MB Petroleum Government • Sharjah Chamber of Commerce and Industry, UAE • Sharjah Economic Development Department, UAE Logistics • Abu Dhabi Department of Finance, UAE • Bahwan Exel LLC, Oman • Dubai eGovernment, UAE • Petroleum Development Oman • Ministry of Finance (MOF), Oman • Truckoman LLC, Oman • Ministry of Housing, Electricity and Water (MHEW), Oman • Ministry of Defense, Oman Manufacturing • Thermax Ltd, Pune, India • Madras Rubber Factory, India Free Zones • Sharjah Airport International Free Zone • Fine Tissues, UAE • Consultancy Services provided for Dubai Ports and • DUBAL, UAE Customs and Free Zone Aviation Research/Non-Profit Organizations • Oman Aviation Services Company SAOC, Oman • International Center for Agricultural Research in Dry • Gulf Air, Oman Areas (ICARDA), Aleppo, Syria Pharmaceuticals Utilities & Power • National Pharmaceutical Industries Company, Oman • Electricity Holding Company, Oman • Ebin Rasheed Pharmacy LLC, Oman • Oman Investment and Finance Company, Oman • Dhofar Power Company, Salalah, Oman Large Group Companies • The Bahwan Group of Companies, Oman Telecommunications • Al Aqili Group, Dubai • Etisalat, Egypt • Al Mazrui Group, Abu Dhabi Slide 17 BAHWAN CYBERTEK GROUP
  18. 18. Echelons … Slide 18 BAHWAN CYBERTEK GROUP
  19. 19. Recent press Slide 19 BAHWAN CYBERTEK GROUP
  20. 20. Sustainable competitive advantage for BCT • Bahwan Cybertek has its presence in key markets in Middle East (Fastest growing software services market), USA (Largest software services Presence in key market) and India markets • Strategic partners in Bahrain, Far East and South Africa • The company is focused on BFSI, SCM, Telco, Oil and Gas, Government, Retail, and Utilities Vertical focus • These verticals and highest spending verticals in the services being offered and can be termed as high growth verticals • As evident from the order book, most of the business comes from long Duration of term orders contracts • The unique combination of offshore- onsite and near shore is used with an Business model objective of optimizing the cost of services to the clients and improving and pricing speed to market • Hybrid lines of business with no dependence on specific geographies, De-risked business clients or service offerings model Slide 20 BAHWAN CYBERTEK GROUP
  21. 21. Services Offering – Application Management Services Business Transformation Transform Management it for me Applications Process Efficiency Manage it Outsourcing with me Shared Delivery Services Help me do it Applications Management Applications Tell me Management Application what Application Development I should do Development Extent of change Slide 21 BAHWAN CYBERTEK GROUP
  22. 22. BCT has grown steadily since inception Established in 1999 BCT has emerged as a significant player in Global IT solutions and services, and is fast emerging as a world-class business transformation company Over 100% CAGR in the last 3 yrs rowth Revenue G IT Consulting, Next Level of Supply Chain Outsourcing Oracle Thought Management Services, Implementation, Leadership in Consulting, Application Training Cuecent Services & Customized BPO Infrastructure Banking Products - Product Solution, Services Industry Cashswitch Offering IBM – Focus Joint Offering ISO Certification CMM Level 4 CMMi Level 5 USA, India Muscat, UAE Virginia, Bahrain, Indonesia, Egypt, Libya, UK 2000 - 2002 2003 - 2004 2005 - 2006 2007 - 2009 1999 EU, North Africa, China, S.A., Singapore Slide 22 BAHWAN CYBERTEK GROUP
  23. 23. Thank you Slide 23 BAHWAN CYBERTEK GROUP