Managed Services
   Overview
Bahwan CyberTek Overview
•   A premier global leader providing IT solutions and services since 1999.

•   Oracle Relations...
Managed Services Offering

Our Managed Services encompasses all aspects of the Enterprise Software Solutions

    Second l...
Managed Services Offering

                                    Operating Systems
                   Sun Solaris, HPUX, IBM...
Managed Services Offering

                                Databases
                                 Oracle
   Second lev...
Managed Services Offering

                                    Middleware
 Oracle App Server, IBM Web sphere, BEA Web logi...
Managed Services Offering

                                  Applications
                               Oracle E-Business...
Managed Services Offering

                                Special Services

   Second level
•Database Design
   Third lev...
Delivery Framework

BCT delivers High Quality Solutions and Services using its Standard Delivery Framework

       Second ...
Process and Approach


•Roster for 24 x 7 implemented based on Customer time zones
  Second level
•SPOC identified
•Daily ...
Second level
Third level
Fourth level
Fifth level
        Thank             you




                                11
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BCT Managed Services

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BCT Managed Services

  1. 1. Managed Services Overview
  2. 2. Bahwan CyberTek Overview • A premier global leader providing IT solutions and services since 1999. • Oracle Relationships: Second level • BCT is a Certified Oracle/BEA Partner (Worldwide) providing Technology, Middleware and Applications Implementation services Third level • BCT has FUDA in place and is also a VAR • Fourth level SEI CMMi Level 5 organization with over 1200 professional worldwide, 100 in USA • Fifth level FY09 revenue approaching $100M with over 500 Oracle/BEA projects completed. • 6 Development Centres (ODC) across the globe with USA Headquarters in Natick, MA • Red Herring 100 Winner – Deloitte Tech Fast 50 Winner – Deloitte Fast 500 Winner • Recipient of Oracle’s Lead e-Commerce Partner Award, Oracle Business Excellence Award • Global delivery model to provide economies of scale backed up a strong base of certified Oracle e-business suite, Fusion Middleware consultants. • Successful inroads into National and Local Government, Public Sector, Financial Sector, Energy, Utility, Health Care, Higher Education, Hi-Tech, etc………. 2 www.bahwancybertek.com
  3. 3. Managed Services Offering Our Managed Services encompasses all aspects of the Enterprise Software Solutions Second level Third level Fourth level Applications Fifth level Middleware Databases Operating Systems 3 www.bahwancybertek.com
  4. 4. Managed Services Offering Operating Systems Sun Solaris, HPUX, IBM AIX, Red hat Linux & Microsoft Windows Second level •User Management ( Creating users, • Performing Scheduled Maintenance Third level groups, Privilege) •Sever Security Hardening Fourth level •Filesystem / Volume Management •Installing HBA's on new hosts •Antivirus / Firmware / firewall updates Fifth level •Patch Management •Cluster Resource Management •Optimizing Kernal & shared memory •24 x 7 Production Support Parameters •Case resolution Management •Filesystem restore / Refresh activity •Backup Management •HA Solution •Server Monitoring •Server Consolidation •Creating managing NFS Mounts across •Server Migration nodes •DR & BCP planing •Installing 3rd party packages / Tools •VMWare - Virtualization 4 www.bahwancybertek.com
  5. 5. Managed Services Offering Databases Oracle Second level •Software installation • Partitioning Tables •DB Creationlevel Third •Sox / Audit / Security Compliance •Schema / Userlevel Fourth management •Capacity Analysis Fifth level •DB Upgrade / Migration •Backup / Recovery Management •HA Solution •DR & BCP solution •DB Consolidation •Performance Tuning •Patch Management •DB Monitoring •24 x 7 Production Support •Proactive DB Health Monitoring •Case Resolution Management •DB License procurement •Database Refresh / Cloning •Scheduled Maintenance Activity 5 www.bahwancybertek.com
  6. 6. Managed Services Offering Middleware Oracle App Server, IBM Web sphere, BEA Web logic & JBOSS, Sun one Webserver, Iplannet, Second level Tuxedo, Apache, Tomcat Third level •Server Administration •Trouble shoot issues •Define Garbage Collection •Case resolution Management Fourth level •Manage Connection Pooling & Load •Scheduled Maintenance Activity Balancing level Fifth support •Cluster Management •Patch Management •Application Deployment •Bug resolution with Vendors •User Management •Upgrade & Migration •Portal Management •Tune Configuration •SSL Certificate Configuration •Process Monitoring •24 x 7 Production Support 6 www.bahwancybertek.com
  7. 7. Managed Services Offering Applications Oracle E-Business Suite Second level •Application Services Administration • Upgrade & Migration Third level •Responsibility Management •Tuning Application services Fourth level •Concurrent Manager configuration & •Application Monitoring Optimization Fifth level •User Management •Concurrent Request Management •Forms / Menu / Profiles Management •Configuring Printer •Workflow Administration •Creating / Managing Printer queue •Discoverer configuration / Management •24 x 7 Production Support •App server Rapid wiz cloning •Patch Management •Managing Work shifts •Scheduled Maintenance Activity Support 7 www.bahwancybertek.com
  8. 8. Managed Services Offering Special Services Second level •Database Design Third level •Cross Platform Migration (database) Fourth level •Oracle E-Business Suite Migration (from 10.7, 11.0.3, 11i to R12) Fifth level •Cross Platform Migration (E-Business) •Load Balancer Configuration •Build and maintain Production, DEV, UAT, Pre-Production environments •Support 3rd Party Bolt Ons •Configure and Maintain 10gAS Interconnect •Migrate Legacy applications built on Oracle •Multi-threaded Server Installation •Oracle RAC installation and configuration •Oracle Dataguard (standby/failover) installation 8 www.bahwancybertek.com
  9. 9. Delivery Framework BCT delivers High Quality Solutions and Services using its Standard Delivery Framework Second level • Third level BCT Delivery Methods – That Defines what work needs to be done and how it can best be Fourth level accomplished. • Fifth level BCT Delivery Tools – Which Automate activities defined by methods and processes. • BCT Delivery Architectures – Which Provide a robust platform for net-centric solutions • BCT Delivery Metrics – which Measure delivery performance 9 www.bahwancybertek.com
  10. 10. Process and Approach •Roster for 24 x 7 implemented based on Customer time zones Second level •SPOC identified •Daily Statuslevel Third Reports Fourth level •Shift Transition Report (24x7) Fifth level •Weekly Review Meetings •Monthly Reports (detailed) with analysis and statistics 10 www.bahwancybertek.com
  11. 11. Second level Third level Fourth level Fifth level Thank you 11 www.bahwancybertek.com

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