2. Topic
• Functions Areas of Front Office. (Front of the
House and Back of the House Activities)
• Different Sections & Layouts of front office
and their importance
• Co- ordination of front office with other
departments
• Equipments used in Front office.
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3. Lay out of front office
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4. Sections of Front Office
Reservation
Reception
Information Desk
Cash and Bills
Travel Desk
Communication Section
Uniformed Services
Bell Desk
Concierge
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5. Reservation
• Reservation
• Groups
• Crews.
• Layout of the Reservation Section: The location of the
reservation section depends upon the size of hotel and
the volume of business of the hotel.
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6. Reception
front office receives and
welcomes guests on their arrival
in the hotel.
Assist on Reg.card.
Functions of Reception : The
following functions are performed
by the reception section of a hotel:
Receiving and welcoming
guests.
Completing the registration
formalities.
Assigning the room.
Sending arrival notification
slips to the concerned
departments
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7. Information Desk
Functions of Information
Desk :
◦ Maintaining resident guest
rack.
◦ Handling guest room keys.
◦ Co-ordinating guest mails,
telegrams, faxes, couriers,
parcels, etc.
◦ Providing information to guests
regarding hotel facilities and
services, city information, etc.
◦ Handling guests messages.
◦ Paging
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8. Cashier
• Functions of the Cash and Bills
Section :
– Guest folio.
– Posting room charges in guest
folios.
– Recording all credit charges in
guest folios.
– Updating cash received from
guests.
– Preparing bills @ c/o
– cash/TC/demand draft
– Handling credit/debit/charge
cards
– Foreign exchange
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9. Travel desk
Functions of Travel Desk
:The travel desk performs
the following tasks:
◦ Pickup and drop
◦ Providing vehicles on request
◦ Making travel arrangements
like railway reservation/air-
tickets
◦ Organizing half-day or full-day
sightseeing
◦ Arranging for guides who can
communicate in the guest’s
language
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10. Telephone operator
/Communication section
• Functions of Communication
Desk : The duties of the
telephone operator include:
– Answering incoming calls.
– Directing calls to guest rooms
through the
switchboard/EPABX
– Providing information on guest
services
– Processing guest wake-up calls
– Answering inquiries about hotel
facilities and events
– Protecting guests’ privacy
– Coordinating emergency
communication
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11. Uniformed Services
• The uniformed services in the hotel include :
–Bell Desk
–Concierge
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12. Uniformed Services –Bell desk
• Carry luggage c/I and
c/o
• Newspaper
• Paging
• Left luggage
• Postage and stamps
• Complaints
• Guest personal request
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13. Concierge
• Functions :
– Making reservations for
dining in famous
restaurants.
– Obtaining tickets for
theatres, musicals, sporting
events
– Arranging for
transportation by
limousine, car, coaches,
buses, airplanes, or trains.
– Providing information on
cultural and social events
like photo exhibitions, art
shows etc.
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14. Q&A
• 1.what are front areas of
front office
• 2.What are the back
areas of front office
• 3.what are the sections
of front office
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15. Department that f.o co-ordinates
Front office
Lobby
Telephone
operator
Sales and
marketing
Accounts
housekeeping
Stores
Room service
Engineering
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16. F.o-lobby
• Arrival : Check-in process – bell boy
• Departure: check-out process-bell boy
• Room change : bell boy and FOM
• Scanty Baggage-bell boys
• Message: bell boys
• Paging : bell boys
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17. • Room clearance
• Groups check in
• VIP
• Room status
• Discrepancy
• Flower arrangement
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18. Fo-h.k
• Room Report :Room
attendant will check the
physical count of the
guest in room and
prepares the a report and
they will send to the f.o
and f.o will compare
and makes a report in
case of discrepancy
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19. Discrepancy Report fo-h/k
• It is prepared by fo by
room report and
difference rooms will be
handed over to bell for
physical check
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20. Fo-accounts
• Account : f.o cashier has to hand over entire to
the accounts department with receipts and
voucher
• Night Auditors : checks all correspondence
with physical check
• City ledger : hotel extends credit to the guest
and follow up on guest for clearance of amt
crossing the credit limit
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21. Fo-room service
– V.i.p c/I and c/o : reg bill of guest
• : arrange fruit basket,alchol,cake,cookies etc
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22. Fo-telephones
• c/I and c/o : call to transferred
• Idd connection
• Local call charges
• Wake up calls
• Handling messages
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37. Q&A
• 1.List out manual equipment used in front
office
• 2.List out mechanical equipments used in front
office
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38. Short questions
• 1.What are front area of front office
• 2.What are back areas of front office
• 3. what are the sections of front office
• 4.Draw the layout of front office
• 5.What are manual equipments used in F.O
• 6.What are mechanical equipments used in F.O
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39. Long Questions
• 1.Explain in detail the layout of front office?
• 2.Explain in detail front office co-ordination
with other departments
• 3.List out manual and mechanical equipments
used in front office?
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