This document discusses e-health trends and solutions in Indonesia. It begins by outlining the digital transformation occurring globally and how health is also going digital. Current e-health solutions in Indonesia are described as fragmented and lacking integration and standardization. The expectations of e-health include improving interactions between stakeholders like hospitals, pharmacies, insurers and the government. Successful e-health implementation requires strong leadership, acceptance of technology by medical staff, standardized processes, and integrated solutions that meet business and technical requirements.
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Saiful hidayat perkembangan e health dalam dunia kefarmasian i stn
1. The
world
in
your
hand
Saiful
Hidayat
Ehealth
Project
Director
PT.
Telekomunikasi
Indonesia,
Tbk.
Seminar Apoteker :
Perkembangan e-Health dalam Dunia Kefarmasian untuk Mendukung Keselamatan Pasien
ISTN – JAKARTA
Jakarta , 30 Juni 2012
SICP
Corporate
Strategic
Planning
2. Curriculum
Vitae
:
SAIFUL
HIDAYAT
Educa1on
:
-‐ MT
in
Informa.on
System
and
Technology,
ITB
-‐ S1
in
Telecomunica.on,
Unibraw
Working
Experiences
:
-‐ 2004-‐2006
:
PT.
Telekomunikasi
Indonesia,
Tbk
:
Manager
e-‐Solu.on
Divisi
Mul.media
-‐ 2006
–
2007
:
PT.
Finnet
(Telkom
Group)
:
General
Manager
of
Opera.on
-‐ 2007
–
2010
:
PT.
Telekomunikasi
Indonesia,
Tbk
:
Head
of
IT
Service
Strategy
-‐ 2010
–
2011
:
PT.
Admedika
(Telkom
Group)
:
Director
Of
Business
Development
-‐ 2011
–
Now
:
PT.
Telekomunikasi
Indonesia,
Tbk
:
Project
Director
Of
Ehealth
Business
Project
Corporate
Strategic
Planning
3. The
world
in
your
hand
Digital
Trend
&
EHealth
Issues
EHealth
Trend
&
Expectation
Need
of
Information
System
For
Pharmacies
Telkom
Solution
For
Pharmacies
SICP
Corporate
Strategic
Planning
4. DIGITAL
TREND
&
EHEALTH
ISSUES
SICP
Corporate
Strategic
Planning
5. TODAY THE WORLD IS GETTING NARROW
AND THINGS ARE CONNECTED, CLOSER,
MOBILE AND PERSONAL
SICP
Corporate
Strategic
Planning
6. WWW: WHOEVER AND WHEREVER WE ARE
SICP
Corporate
Strategic
Planning
7. Now
:
Almost
Everything
is
in
the
cloud
Corporate
Strategic
Planning
8. All
Goes
Digital
Teknologi digital akan banyak mengubah gaya hidup kita melalui berbagai macam
layanan digital, termasuk untuk music, video, games, books, magazine,
HEALTH RECORD , DRUGS DATA ….?
SICP
Source: The Future of Media, Gerd Leonhard, 2009
Corporate
Strategic
Planning
9. HOW’S HEALTH
GOES
DIGITAL?
SICP
Corporate
Strategic
Planning
10. EHEALTH IS
A CARING BUSINESS
NO MATTER HOW
HIGH-TECH YOU ARE
SICP
Corporate
Strategic
Planning
11. HEALTH IS ONCE ABOUT CARING.
NOW IT WILL BE MORE CARING USING TECHNOLOGY
FOR BETTER & EASIER APPLICATION
SICP
Corporate
Strategic
Planning
12. Challenges
:
Health
Problems
&
Barrier
Health
&
Healthcare
Problems
• Cost
• Quality
of
care
• Consistency
of
care
• Con.nuity
of
care
• Disaster/Emergency
response
• Isolated,
piecemeal,
inaccessible
records
• Medical
care
separated
from
health,
life
&
preven.on
Barriers
to
eHealth
Adop.on
• Co$t
• Poor
usability
• Nerdy
GUI
(Graphical
User
Interface)
• Workflow
disrup.on
• Poor
leadership
for
innova.on
and
change
management
Corporate
Strategic
Planning
13. Solusi
e-‐Health
Indonesia
:
Saat
ini
masih
parsial
Profil solusi e-Health di Indonesia masih
parsial:
• Implementasi silo-silo
• Tidak terstandarisasi:
Hospital (1.722) Asuransi Jiwa (46) • Interoperabilitas, sulit dikembangkan
(BUK) (Bapepam)
• Konsolidasi data sulit dilakukan (multi
format dan standrat)
• Kelengkapan data lemah karena
jangkauan kecamatan s.d pusat masih
terbatas
Puskesmas (9.005) Apotek (21.852)
Bankdata Pusdatin IAI • Akses Informasi Publik terbatas: atas
indikator dan informasi kesehatan.
è Membutuhkan
Integrated
Shared
Service
Industri Farmasi (260) Pla_orm
Praktek Dokter(115.155)
Corporate
Strategic
Planning
14. Dokter (Pharmacies ?) :
Masih Enggan Menggunakan TI
Corporate
Strategic
Planning
Source :
18. Basic
Management
ExpectaRon
of
eHealthcare
System
Need
Of
Healthcare
Organiza.on
Note : HIS (Hospital Information System) is fundamental of digitalization in medical sector,
and enables hospitals to meet the needs of “Efficiency, Quality Service & Capability”
Corporate
Strategic
Planning
Source : SKT
19. InformaRon
System
Support
for
Healthcare
Services
Business
Process
Healthcare
services
business
process
required
InformaRon
Insurance/Payors Suppliers System
Support
:
• E-‐PMS
(PaRent
Management
System)
• EMR
(Electronic
Medical
Record)/EHR
(Electronic
Health
Record)
Laboratoium • E-‐Claim
(Insurance
ApplicaRon)
Pasien Loket/UGD/Admin • E-‐Referral
System
• E-‐PrescripRon
• E-‐Pharmacy/e-‐Apotek
• E-‐Laboratory
• CRM
(Customer
RelaRonship
Diagnosa Poli Rawat Inap Warehouse Management)
Rawat Jalan • Telemedicine
• E-‐SCM
(Supply
Chain
Management)
• HRIS
(Human
Resource
InformaRon
System)
RS Rujukan Apotek • AccounRng/Financial
System
• EIS
and
CDSS
Corporate
Strategic
Planning
• etc
20. Key
Success
Factors
For
Successful
eHealthcare
System
ImplementaRon
• Strong
Commitment
from
C’s
Level
/
High
Level
Management
• Standardiza.on
of
Healthcare
• Acceptance
&
Technology
Adop.on
Business
Process
• Con.nuous
HR
Training
and
• C o m p l i a n c e
w i t h
Development
I n t e r n a . o n a l
S t a n d a r d /
Process
Accredita.on
(KARS,
ISO
9001,
JCI)
Successful
E-‐Health
Technology
People
Implementa.on
• Integrated
and
Interoprable
Solu.on
(eg
:
support
MOH
e-‐
Repor.ng,
e-‐Referral,
e-‐Claim
and
e-‐Bill
to
Insurance,
etc)
• Easy
to
implement,
simple,
modularity,
mul.pla_orm
• Security
(CIA)
• Reliable,
Auditable,
Manageable
• DRC,DRP,BCP
Corporate
Strategic
Planning
21. ImplementaRon
CredenRal
:
Lesson
Learn
3
Main
ConsideraRon
:
1. Matched
between
e-‐health
solu.on
with
Vision,
Mission
and
Business
Strategy
of
Healthcare
2. Acceptance
&
Technology
Adop.on
(Doctors,
Pharmacies,
management,
medical
staff
and
all
Stake
Holder)
3. Stages
and
Success
Criteria
5
CriRcal
Components
on
E-‐Health
ImplementaRon
1.
Strong
Commitment
(C’s
Level)
2.
Internal
Team
Readiness
3.
Readiness
and
Sustainability
of
Solu.on
Partner
4.
Organiza.onal
Readiness
and
Proper
Change
Management
5.
Good
Project
Management
Corporate
Strategic
Planning
23.
StaRsRk
Kefarmasian
Tahun
2010
INDUSTRI
JUMLAH
Apoteker
38.156
Apotek
21.852
Perguruan
Tinggi
Farmasi
68,
out
put
±
4000
apoteker
per
tahun
Pabrik
Farmasi
204
Distributor
(PBF)
2.463
Toko
obat
5.625
Corporate
Strategic
Planning
24.
The
Urgencies
of
Medicines
Data
Apotek
Masyarakat
PBF/
Distributor
Manufacture
Kementrian
Kesehatan
Rumah
Sakit
Apoteker
Mahasiswa
BPOM
Asuransi
Kesehatan
Corporate
Strategic
Planning
25.
Kendala
Masing-‐masing
Komponen
dalam
Distribusi
dan
Penggunaan
Obat
PARTY
KENDALA
DRUG
IMPORTIR
&
LOCAL
• Publikasi
masih
dilakukan
secara
legacy,
salah
satunya
melalui
buku
ISO
Obat
yang
MANUFACTURE
diterbitkan
oleh
ISFI
• Belum
banyak
PBF
yang
memiliki
apoteker
sbg
penanggung
jawab
DISTRIBUTOR
• Merupakan
salah
satu
..k
kri.s
peredaran
obat
“ilegal/.dak
sesuai
jalur
resmi”.
• Tidak
semua
apotek
memiliki
apoteker
penanggung
jawab
yang
stand
by
di
apotek
APOTEK
&
sehingga
.dak
menjalankan
fungsi
sebagai
tempat
prak.k
farmasi
INSTALASI
FARMASI
• Hanya
sebagai
transaksi
jual-‐beli
obat-‐obatan
saja
SARANA
PELAYANAN
• Melakukan
pengadaan
melalui
PBF,
dimana
pada
sarana
pelayanan
kesehatan
ini
.dak
KESEHATAN
NON
APOTEK
memiliki
apoteker
sebagai
penanggung
jawab
Tidak
semua
sarana
prak.k
kefarmasian
memiliki
apoteker
yang
dapat
memberikan
MASYARAKAT
konsultasi
mengenai
obat
yang
dikonsumsi
masyarakat
tujuan
terapi
.dak
tercapai.
Banyak
Apotek
dan
Instalasi
farmasi
yang
.dak
mensyaratkan
ser.fikat
kompetensi
dari
IAI,
IKATAN
APOTEKER
INDONESIA
sehingga
kompetensi
dari
apotekernya
.dak
terjamin.
Corporate
Strategic
Planning
26.
IdenRfikasi
Masalah
dalam
Pengelolaan
Obat
Kondisi
saat
ini
Pengelolaan
obat
yang
Masalah
yang
.mbul
masih
jauh
dari
ideal
mulai
Kontrol
trhdp
peredaran
Solusi
dari
perencanaan
pengadaan,
distribusi
obat
sulit
dilakukan,
maraknya
obat
ilegal,
Pen.ngnya
data
obat
yang
sampai
tahap
penggunaan
terstandar.
obat
oleh
konsumen/ rendahnya
pelayanan
pasien.
Dimana
sistem
kefarmaasian
shg
tujuan
pendataan
obat
belum
terapi
kurang/.dak
terstandar.
tercapai,
terjadinya
kesalahan
interpretasi
akan
obat,
Corporate
Strategic
Planning
28. Introducing
Telkom
Group
Our
business
por;olio
(T.I.M.E)
Product
Media
Telecom
Porbolio
n Fixed
Wireline
n MulR
Channel
TV
n Fixed
Wireless
n Mobile/Cellular
InformaRon
n Broadband
Access
n Satellite
n IT
Services
&
BPO/
KPO
n Tower
n E-‐Money
Edutainment
n Premises
IntegraRon
n Portal
n E-‐Commerce
n Content
*)
Geography
coverage
Customers
Porbolio
BPO:
Business
Process
Outsourcing
for
internaRonal
KPO:
Knowledge
Process
investment
is
basically
all
n SME
n Enterprise
n Wholesale
over
the
world,
however
n Consumer
Outsourching
for
the
iniRal
investment,
Asia
and
Middle-‐East
will
be
the
priority.
DomesRc
Geography*
InternaRonal
Corporate
Strategic
Planning
30. Solusi
e-‐Health
Telkom
Group
Menggunakan
Telkom
Health
InformaRon
Exchange
IT Security Infrastructure Internet & Mobile GOV & TPA & Personal Health
Institutions Private Insurance Web Portal
Provider Certificate SEHR Email & SMS
Directory Authority Gateway
Universal
PKI Server Patient Identifier
Hospitals
will
provided
the
Payor’s
(GOV’t)
will
benefit
by
Rou.ng
&
interoperability
with
Payers
Telkom HIE (Health Information an
interoperability
and
Exchange)
and
MTransforma.on
edical
Supplier
(e-Health Hub)
Workflow
Services
integrated
EHR
and
online
Services
repor.ng
of
Health
Claim
to
reduce
fraud
Web Service Adapter
Pharmacies
Will
Provide
Government Insurance
Healthcare Providers Pharmacies Suppliers Finance Expansion
to
eBilling
eReferrals
from
primary
to
Interoperabili.es
with
& SOE’s
Doctors / Clinics &
secondary
to
ter.ary
Laboratories EMR
Healthcare
Provider
thru
and
eSeqlement
Specialist Hospitals
healthcare
(e.g.
ePrescribe
and
eSCM
to
perpetuates
end-‐to-‐end
ePuskemsas
to
District
Pharceu.cal
Company
paperless
&
efficient
and
Ver.cal
Hospitals)
claims
processing
HIMBARA Link & ASGARA & 141 SOE’s
Hisys e-Hospital Hisys e-Apotik 52 other Banks
TELKOM
eHospital
SICP
Corporate
Strategic
Planning
(HIS),
eclinic, epuskesmas, eGP, eApotek , eSCM, eClaim
31. TELKOM
Group
e-‐Health
Services
:
InsiaRf
eGP:
Solusi
Ekosistem
Kesehatan
Bagi
Dokter
Umum
Ekosistem
Interaksi
Kolegium
§
Uji
kompetensi
Dokter
KKI [UKDI]
KKI
§
Surat
Tanda
Regeristasi
[STR]
IDI
§
Keanggotaan
IDI/profesi
§
Kompulasi
SKP
Dinkes
§
Surat
Ijin
Praktek
baru
[SIP]
§
Perpanjangan
SIP
Farmasi
§
Peresepan
obat
[Pabrikan]
§
Data
penggunaan
obat
Apotek
§ Peresepan
obat
[penebusan
obat]
Asuransi
§ Pelayanan
medis
Pasien
Apotek Asuransi
§ Proses
administrasi
penghitungan
jasa
dokter
Rumah
Sakit
§
Proses
rujukan
Laboratorium
§
Proses
rujukan
Corporate
Strategic
Planning
Pasien
§
Pelayanan
medis
Pasien
32. TELKOM Group e-Health Services :
InisiaRf
e-‐ApoRk
Komunitas
Telkom
EHealth
• Tergabung
dalam
jaringan
layanan
kesehatan
yang
terintegrasi
Telkom
dengan
layanan
asuransi.
Ehealth
Community
• Menerima
order
online
• Sistem
pembayaran
online.
Virtual
Stock
• Sistem
online
memungkinkan
apo.k
dalam
1
kota
Komunitas
Apo.k
membentuk
komunitas
dengan
stock
obat
bersama,
(Virtual
Inventory)
khususnya
obat-‐obatan
pen.ng.
Sistem
Informasi
Management
ApoRk
e-‐ApoRk
e-‐ApoRk
e-‐ApoRk
• ERP
&
CRM
basic
bagi
apo.k
• Desktop
berbasis
SaaS
yang
terintegrasi
dengan
layanan
Speedy
• Laporan
siap
pakai
(depkes,
pajak,
bonus,
dll)
e-‐Pharmacy
Value
Chain
Corporate
Strategic
Planning
33. T E L K O M
SoluRon
for
PharmaceuRcal
Ecosystem
CPD
Pela.han
&
Seminar
Online
Sistem
Farmasi
Electronic
Pengelolaan
Dauar
Komunitas
Anggota
SKP
Online
MedicaRon
Record
Terintegrasi
ISO
Online
Knowledge
Management
NATIONAL
PHARMACIST
PORTAL
Data
ISO
Nasional
DataApoteker
DataMFG
DataPBF
Electronic
Medica.on
Owned
by
Ikatan
Apoteker
Indonesia
DataPasien
DataImpor.r
DataApotek
Record
Rumah Ass.
Manufacture PBF/Distributor BPOM Apotek DINKE Masyarakat Mahasiswa
Sakit Kesehatan S
Corporate
Strategic
Planning
34. T E L K O M
S O L U T I O N
F O R
ISO
Online
|
Desain
Solusi
ISO
ONLINE
Nama
Dagang
Pengolongan
Obat
Komposisi
PBF/
DISTRIBUTOR
Indikasi
Kontraindikasi
APOTEK Perha.an
Efek
samping
MANUFACTURE
RUMAH SAKIT Dosis
Interaksi
Obat
ASURANSI KESEHATAN
Pabrik
Harga
KEMENKE Status
Verifikasi
S
Klasifikasi
MASYARAKAT Nomor
BPOM
BPOM
ID_OBAT
MAHASISWA
Advance
Data
Corporate
Strategic
Planning
MANUFACTURE