Improving Performance with Social BusinessSolutions – Featuring: Premier healthcare alliance
Agenda / Speakers                   AGENDAPERFICIENT•   The Future of Social & Web Experience•   Where to Find the ROI•   ...
Perficient ProfileIdeally positioned as the GO TO Partner for IBM•   An IBM ―5-Star Premier‖ Business Partner since 1997• ...
4
More experience, more return                           5
Where is the trend and ROI?        Key Points:        • decision is moving from          IT to CMO-suite        • more foc...
We are getting closer                    7
Key Take Aways• Focus on business needs and allow technology  to follow• OOB functionality is key – especially around  mob...
A Healthcare Performance Improvement Alliance
Healthcare and Social Business
Challenging Issues for our Members        Track 1                                           Track 2        ―Push‖         ...
The healthcare industry      Healthcare is a very special industry because        • it is personal and emotional        • ...
How Social Business is affecting the business of healthcare       Communication is shifting to public, more open forums.  ...
How Social Business is affecting the business of healthcare      Social information is impacting how and when patients sel...
Healthcare and Social Learning      Social Learning: It allows great ideas, and expertise to be shared      efficiently an...
Resource coordination and prioritization      Capturing, linking and analyzing social content.                            ...
Innovation       Captures and refines ideas                        Presbyterian Westside Healthcare         The hospital w...
Insight        Making better quality decisions based on better quality       information.               All of the case re...
The Premier Healthcare Alliance             and       PremierConnect
The new normal in healthcare…           Turning Data into Actionable Insight and Information                        And ma...
The problem isn’t data …                         The problem is not that we need                         more data. The is...
The Premier Healthcare Alliance             and       PremierConnect
Premier is the nation’s largest healthcare alliance       Our mission: To improve the health of communities               ...
Premier’s Collaborative Methodology™     "Implementing best practice is replicating yesterday.            Innovation is de...
Our journey to care integration           Value-based purchasing:                                                         ...
Our journey to care integration              Value-based purchasing:                                                      ...
Our journey to care integration              Value-based purchasing:                                                      ...
Our journey to care integration              Value-based purchasing:                                                      ...
Our journey to care integration           Value-based purchasing:                                                         ...
PremierConnect     The PremierConnect (PC) Platform was created in     response to feedback from members across the allian...
The Premier Connect Platform         Overview
Bringing new value through a unified technology platform            Responding to members’ needs to deliver            act...
Three core principles             Connecting                 Connecting                   Connecting               DATA   ...
Integrated access to apps, content, and communities                 Actions             Access apps and            persona...
Integrated access to apps, content, and communities              Access apps and personalized actions feed              wi...
Knowledge aggregated from members of the alliance            Connect to syndicated content with insights from          hun...
Communities connect members across the alliance     Premium Communities             Connect with Members     Collaboration...
Members relationship with PremierConnect                          PremierConnect                                   Select ...
Members relationship with PremierConnect                                             PremierConnect                       ...
The Premier Data Alliance – value components                              Premier                              Connect    ...
PremierConnect Enterprise     Private use of the     PremierConnect platform           Enterprise Content / Document Manag...
Data Alliance Cooperative                                        Apps                                        Content      ...
PremierExchange                       Means to access shareable                       assets from Premier, 3rd            ...
Premier               Largest interconnected community               of healthcare providers in the               industry...
QUESTIONS                Coming Up                Exceptional Web Experience Lunch & Learns              • San Francisco, ...
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Improving Performance with Social Business Solutions - Featuring: Premier Healthcare Alliance

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Learn how to leverage IBM Social Business solutions to innovate and collaborate more productively, and how to anticipate market needs and deliver exceptional customer experiences. Hear how Premier is integrating business processes with social and analytical tools from IBM to create a competitive advantage and pioneer a better way of doing business.

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Improving Performance with Social Business Solutions - Featuring: Premier Healthcare Alliance

  1. 1. Improving Performance with Social BusinessSolutions – Featuring: Premier healthcare alliance
  2. 2. Agenda / Speakers AGENDAPERFICIENT• The Future of Social & Web Experience• Where to Find the ROI• Leading with the Business Jonathan Distad Director, PortalPREMIER HEALTHCARE & Social Solutions Jonathan.Distad@perficient.com• Industry & Business Challenges• Resource Prioritizing• Social Insights & Analysis• The Premier Social Solution• Premier’s Social Core Principles• Premier’s Social Value Components Denise Hatzidakis Chief Technology OfficerQ&A denise_hatzidakis@premierinc.com• Chat www.premierinc.com
  3. 3. Perficient ProfileIdeally positioned as the GO TO Partner for IBM• An IBM ―5-Star Premier‖ Business Partner since 1997• SVP, SVI and VAP Authorized Reseller across all Brands in U.S.• Healthcare and Retail Industry Authorized Solution provider• IBM Lab Services (ISSL, ISSW and ISSIM) go-to market partner• IBM Education Authorized Training Partner/ATP and Training resellerThriving and Growing Organically and via Acquisition• Public, NASDAQ: PRFT• 2000 Colleagues• $350M 2012 Revenue Run Rate• Local Sales/Delivery offices• Offshore Development Center in Hangzhou ChinaIBM Recognition• Integration Excellence Award - 2012• Business Analytics Award Winner - 2012• IOD Best of Show ―Retail Pathways – 2011• Lotus Most Distinguished Partner – 2006, 2008, 2011• 2010 IOD Industry Warehouse Pack Partner of the Year• 2010 Lotusphere Best WebSphere Portal Solution – Finalist
  4. 4. 4
  5. 5. More experience, more return 5
  6. 6. Where is the trend and ROI? Key Points: • decision is moving from IT to CMO-suite • more focus will be on OOB functionality and integration • Time To Value is nearly instant for these users • Gamification will be a key player 6
  7. 7. We are getting closer 7
  8. 8. Key Take Aways• Focus on business needs and allow technology to follow• OOB functionality is key – especially around mobile web and mobile application to a social platform• Drive results around key business requirements and power users• Look for interoperability – two/multi-way integration• social will not replace how you do business but it will enhance and create transparency 8
  9. 9. A Healthcare Performance Improvement Alliance
  10. 10. Healthcare and Social Business
  11. 11. Challenging Issues for our Members Track 1 Track 2 ―Push‖ ―Pull‖ Cuts to Existing FFS System Disrupt Existing System • Market basket reductions • Bundled Payments • DSH cuts • Innovation Center • Nonpayment for anything • Demonstrations preventable or unnecessary • ACOs PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.11
  12. 12. The healthcare industry Healthcare is a very special industry because • it is personal and emotional • health is a form of public infrastructure that supports labor stability, mobility, and productivity and defends against the ruinous societal and economic impact of pandemics • it is highly dynamic with the continual introduction of new drugs, new treatments and protocols, and new technology. And from a business perspective • It also doesnt behave with the same demand and supply market behavior as most industries due to the inelasticity of demand PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.12
  13. 13. How Social Business is affecting the business of healthcare Communication is shifting to public, more open forums. • Less money spent on Mailings, websites, etc • Interactions – user-generated content, community, rapid distribution, and open/two-way dialog Patients (or consumers) are taking a more active role in their healthcare. • New opportunities for patients to manage their health • New avenues of communication Increased access to information means patients are demanding more transparency. • Increased transparency on cost, values and outcomes More instant feedback can help both consumers and organizations. • Listening to customers and patients to adapt and create products and services • 49% of people polled expect to her from their Dr when requesting an appt of follow up via Social media within a few hours *April 2012 - Health Research Institute, PwC PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.13
  14. 14. How Social Business is affecting the business of healthcare Social information is impacting how and when patients select treatment and providers. • 40% of people polled – Information found in social media would affect their healthcare experience – dealing with chronic disease, diet and exercise, physician choice Social media allows for higher levels of trust. • Trust comes from human interactions/relationships • You want to connect with the people providing you care .. Not the institution Social media is evolving from a marketing tool into a business strategy. • Social business extending to customer service, innovation, and service/product development Providers can use social media as an outcomes-based measurement. • Provides a new medium for collaboration for coordinated care Health insurers can use social media to help focus on population. • Focus can be placed on populations and understanding the needs of existing and potential members *April 2012 - Health Research Institute, PwC PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.14
  15. 15. Healthcare and Social Learning Social Learning: It allows great ideas, and expertise to be shared efficiently and globally. “PICU without Walls” They are using Social Business technology to redefine education for doctors, nurses and other caregivers. Their solution connects to doctors and caregivers in remote areas of the world to provide expert training on how to treat children with life-threatening illnesses. They have created an interactive, virtual, education solution that replaces old apprenticeship models. This gives them much more effective and efficient reach with a much broader impact on the health of many more children. Putting the right information in the hands of the right people at the right time has had a significant effect on reducing infant mortality. PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.15
  16. 16. Resource coordination and prioritization Capturing, linking and analyzing social content. Chilean Red Cross Using a cloud-based disaster and resource management solution, ―enabling employees and volunteers to coordinate and synchronize relief efforts more efficiently and respond to crises faster, exchange information across geographies using any type of device, and help mobilize rescue specialists and required emergency aid items swiftly.‖ PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.16
  17. 17. Innovation Captures and refines ideas Presbyterian Westside Healthcare The hospital was able to quickly identify gaps and conflicts in its processes—some of which had been causing inefficiencies for years. For example, by using the solution, the hospital was able to design a process to ensure medications were available for new procedure designs for the new hospital. It was also able to identify where gaps existed that led to mitigation activities to ensure patient safety. Further, the hospital gained the ability to discover gaps in scheduling and connect departments so that patients are transferred efficiently. PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.17
  18. 18. Insight Making better quality decisions based on better quality information. All of the case reports and comments that you see doctors write on those ubiquitous charts at the end of a hospital bed or dictate into a digital recorder are valuable data points. Not only for your case but for all the other cases that may benefit from the description of the diagnosis, treatment and outcome of your case. Other doctors and nurses, and radiologists etc. may add to comment on, and refer to that content. A lot of this content is observational. It is unstructured all mostly social. It is kind of like a specialized blog entry. Content that benefits not just the author but also others and almost always involves many authors who are collaborating. All of this material is rich fodder for deep analytic engines. PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.18
  19. 19. The Premier Healthcare Alliance and PremierConnect
  20. 20. The new normal in healthcare… Turning Data into Actionable Insight and Information And making It available to The right person, at the right time in the right place Performance Improvement in Healthcare Saving Lives, Saving Money without compromising the quality of care PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.20
  21. 21. The problem isn’t data … The problem is not that we need more data. The issue is that we need to get a handle on all these data points and turn them into something… Into Information, Insight and Intelligence And to make those insights available at the right time, at the right place, for the right individuals It’s about turning data into actionable information PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.21 2
  22. 22. The Premier Healthcare Alliance and PremierConnect
  23. 23. Premier is the nation’s largest healthcare alliance Our mission: To improve the health of communities Owned by 200 83,000+ healthcare $4.2 BILLION providers Alternate sites savings in 2011 of care 2,600 member hospitals Malcolm Baldrige Award for Quality $43 BILLION Database in group representing winner purchasing 1 in every 4 volume U.S. Award-winning discharges environmentally Five-time winner sustainable of Ethisphere’s program most Ethical Companies award PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.23
  24. 24. Premier’s Collaborative Methodology™ "Implementing best practice is replicating yesterday. Innovation is designing tomorrow.― — Paul Sloane ©2011 Premier, Inc. PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC. 2424
  25. 25. Our journey to care integration Value-based purchasing: Capitation HACs, quality, efficiency, cuts Bundled payment Partnership for Patients Shared savings MOVEMENT TO INTEGRATED CARE, NEW PAYMENT MODELS AND RISK High-performing hospitals High-value episodes Population management • Most efficient supply chain • DRG and episode targeting • Population analytics • Best outcomes in quality, safety • Care models and • Care management • Waste elimination gainsharing • Financial modeling and • Satisfied patients • Data analytics management • Cost management • Legal • Physician integration2525 PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.
  26. 26. Our journey to care integration Value-based purchasing: Capitation HACs, quality, efficiency, cuts Bundled payment Partnership for Patients Shared savings Evidence-based Care Improvements Avg. improvement MOVEMENT TO INTEGRATED CARE, NEW PAYMENT MODELS AND RISK from 4Q03 to 3Q09 in all clinical areas (24 quarters) 55.7% Clinical Improvement Area (percentage points) Heart Attack 26.0% Heart Bypass 59.4% Pneumonia 68.1% Heart Failure 58.1% 2003 - 2009 Hip & Knee 66.7% High-performing hospitals High-value episodes Population management • Most efficient supply chain • DRG and episode targeting • Population analytics • Best outcomes in quality, safety • Care models and • Care management • Waste elimination gainsharing • Financial modeling and • Satisfied patients • Data analytics management • Cost management • Legal • Physician integration2626 PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.
  27. 27. Our journey to care integration Value-based purchasing: Capitation HACs, quality, efficiency, cuts Bundled payment Partnership for Patients Shared savings MOVEMENT TO INTEGRATED CARE, NEW PAYMENT MODELS AND RISK Evidence Based Care Mortality Cost of Care 2003 - 2009 High-performing hospitals High-value episodes Population management • Most efficient supply chain rate 27%• reduction in O/E 15% increase in EBC DRG and episode targeting $906 decrease • Population analytics in quality, safety 76%•inCare models and 77% in TPT • Best outcomes in TPT 97% TPT • Care management • Waste elimination gainsharing • Financial modeling and • Satisfied patients • Data analytics management • Cost management If all hospitals achieved these results, an additional • Legal 63,801 lives and $23B could be saved each year. • Physician integration2727 PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.
  28. 28. Our journey to care integration Value-based purchasing: Capitation HACs, quality, efficiency, cuts Bundled payment Partnership for Patients Shared savings MOVEMENT TO INTEGRATED CARE, NEW PAYMENT MODELS AND RISK 2003 - 2009 High-performing hospitals High-value episodes Population management • Most efficient supply chain • DRG and episode targeting • Population analytics • Best outcomes in quality, safety • Care models and • Care management • Waste elimination gainsharing • Financial modeling and • Satisfied patients • Data analytics management • Cost management • Legal • Physician integration2828 PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.
  29. 29. Our journey to care integration Value-based purchasing: Capitation HACs, quality, efficiency, cuts Bundled payment Partnership for Patients Shared savings MOVEMENT TO INTEGRATED CARE, NEW PAYMENT MODELS AND RISK High-performing hospitals High-value episodes Population management • Most efficient supply chain • DRG and episode targeting • Population analytics • Best outcomes in quality, safety • Care models and • Care management • Waste elimination gainsharing • Financial modeling and • Satisfied patients • Data analytics management • Cost management • Legal • Physician integration2929 PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.
  30. 30. PremierConnect The PremierConnect (PC) Platform was created in response to feedback from members across the alliance: • “You have my data; tell me where I have opportunities to improve my performance.” • “Help me easily connect with other members across the alliance who have similar interests and challenges – or who have solved the issue I currently face.” • “Highlight best practices that I can use to address my performance opportunities and provide staff a searchable repository of content to properly resource and jump-start our strategic initiatives.” • “Help me leverage all of our data so that we are less reliant on more one-off solutions requiring more interfaces, more staff to support, and more fragmented data sources.” PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.30
  31. 31. The Premier Connect Platform Overview
  32. 32. Bringing new value through a unified technology platform Responding to members’ needs to deliver actionable data, best practice content, and collaboration tools to accelerate their performance. “You have all of my “How can I access “The Premier leading best alliance is a huge data, tell me where practices network, how can to find my quality knowledge in a I find people with and cost simple and efficient similar interests opportunities.” way?” and issues? “ PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.32
  33. 33. Three core principles Connecting Connecting Connecting DATA KNOWLEDGE PEOPLE Actionable Information Best Practices Communities Business Integrated Alliance-wide Role-based analytics & data across content access to Collaboration Business intelligence the continuum contribution content networking PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.33
  34. 34. Integrated access to apps, content, and communities Actions Access apps and personalized actions feed Knowledge Syndicated content with insights from hundreds of members searchable best practices Communities Online communities supporting national and local collaboration PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.34
  35. 35. Integrated access to apps, content, and communities Access apps and personalized actions feed with new knowledge and community updates. PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.35
  36. 36. Knowledge aggregated from members of the alliance Connect to syndicated content with insights from hundreds of members and thought leaders across the nation Searchable best practices from top performers and Premier Collaboratives PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.36
  37. 37. Communities connect members across the alliance Premium Communities Connect with Members Collaboration among members with social business capabilities Specific support for formal cohorts and collaboratives Can support local private networks. PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.37
  38. 38. Members relationship with PremierConnect PremierConnect Select PremierConnect Alliance Optional programs covering many domains which include analytic Support for the entire apps, subject specific alliance with public knowledge, and content and GPO communities member resources ANALYTICS via APPS FOR MULTIPLE STAKEHOLDERS BEST PRACTICE KNOWLEDGE SHARING / DOCUMENT MANAGEMENT ONLINE COMMUNITIES SUPPORT LOCAL AND NATIONAL COLLABORATION PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.38
  39. 39. Members relationship with PremierConnect PremierConnect Enterprise PremierConnect Select All-in model with Premier PremierConnect as a key strategic technology partner Alliance Optional programs supporting a custom data warehouse & knowledge covering many domains platform which include analytic Support for the entire apps, subject specific alliance with public knowledge, and content and GPO communities member resources ANALYTICS via APPS FOR MULTIPLE STAKEHOLDERS BEST PRACTICE KNOWLEDGE SHARING / DOCUMENT MANAGEMENT ONLINE COMMUNITIES SUPPORT LOCAL AND NATIONAL COLLABORATION PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.39
  40. 40. The Premier Data Alliance – value components Premier Connect Private Enterprise Premier • Collaborate Warehouse Exchange • Innovate • Create • Accelerate Analytics Delivery Premier Center of • Network Partners Data Alliance Excellence • Share • Connect Partner Premier • Deliver Connect Offerings Private Data Com- munities PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.40
  41. 41. PremierConnect Enterprise Private use of the PremierConnect platform Enterprise Content / Document Management Extensible enterprise data Enterprise Collaboration warehousing, collaboration and content management platform. Use of out-of-the box Premier Apps Mitigates issues of scarce and highly specialized talent to Ad hoc analytic tools deploy solutions with speed and scale. IBM/Premier Data Model Member ecosystem and marketplace for sharing assets Extensible Enterprise Data Warehouse creating significant value acceleration. Data Alliance Collaborative to increase member-to-member collaboration and shared use case implementation. PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.41
  42. 42. Data Alliance Cooperative Apps Content Communities Data / Data Model PC Enterprise PC Private PC Private Warehouse Warehouse PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.42
  43. 43. PremierExchange Means to access shareable assets from Premier, 3rd parties, & other alliance members Envisioned content • Finished Apps • Processes • Designs • Rules & algorithms • Data Model extensions • Code • Data PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.43
  44. 44. Premier Largest interconnected community of healthcare providers in the industry The platform allows us to meet our members where they are with a personalized experience to: • Connect staff with our members, and our members to each other • Engage in best practice and knowledge-sharing • Participate in communities of interest and stay connected to Premier’s formal collaboratives • Stay informed on industry insights like healthcare reform activity • Access Premier apps and associated value- added content • Leverage integrated data which highlight new types of opportunities, with the ability to be alerted to new content PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.44
  45. 45. QUESTIONS Coming Up Exceptional Web Experience Lunch & Learns • San Francisco, Tuesday, December 4th at Morton’s Steak House • Chicago, Tuesday, December 11th at Ruth’s Chris Steak House • Minneapolis, Thursday, December 13th at SEVEN Steak House www.facebook.com/Perficient www.slideshare.net/PerficientInc us.linkedin.com/company/perficientwww.perficient.com/Thought-Leadership/Social-Media/Blogs Jonathan Distad Director, Portal Denise Hatzidakis & Social Solutions Chief Technology Officer denise_hatzidakis@premierinc.com Jonathan.Distad@perficient.com www.premierinc.com 45

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