Whether you’re already using on-demand training, or you have yet to jump into this arena, you probably have a lot of questions about how to make the most of it. Your strategy for choosing the delivery methods, formats, online tools, content provider, production methods, etc. should align with the goals of the organization, but first and foremost, you’ll need to build a strategy that is learner-centric. The needs and preferences of your learners will ultimately determine what makes your program effective and what doesn’t. So, how do you incorporate on-demand training in ways that fit your modern learners’ highest priorities, and see ROI that proves the importance of fulfilling those needs? Join us as we discuss: The top three challenges with training a modern workforce. How you can us on-demand training to overcome these challenges. Specific methods that allow training to have a greater impact on organizational goals and success.

1. #CLOwebinar
The presentation will begin at the top of the hour.
A dial in number will not be provided.
Listen to today’s webinar using your computer’s
speakers or headphones.
Welcome to the webinar!

2. #CLOwebinar
Tools You Can Use
Audio Control
– A dial in number will not be provided.
– The audio will stream through your
headphones or computer speakers.
– Also check your computer’s volume for
external speakers or headsets.

3. #CLOwebinar
Ques%ons
and
Handouts
You
can
submit
ques%ons
by
clicking
on
this
icon
here.
You
can
download
a
PDF
of
the
slide
deck
by
clicking
here.

4. #CLOwebinar
1. May I receive a copy of the slides?
YES! Click on the handouts located on the right portion of your
screen.
2. May I review the webinar recording at a later date?
YES! You may log in again using today’s link to review the
presentation on-demand.
3. Is this webinar HRCI or SHRM certified?
YES! The HRCI and SHRM certification codes will be sent in
the follow up email.
Frequently
Asked
Ques%ons

5. Building a Learner-Centric Strategy
with On-Demand Training Content
Presented by: Dean Pichee

6. Presenting Today
Dean Pichee
President and CEO
BizLibrary
Erin Boettge
Content Marketing Manager
BizLibrary
eboettge@bizlibrary.com

7. www.bizlibrary.com/demo
BizLibrary helps organizations succeed by improving the way employees learn.

8. A Shifting Landscape
• By 2020 More than 1/3 of the desired core skill sets of most occupations will be comprised of skills that
are not yet considered crucial to the job today.
• Source D2L
2020

9. Technology is Shifting the Way Employees
Learn
Methods are adapting
to the science of
learning.
Content is more
accessible than ever
The world is
a classroom!

10. Generational Change is Shifting the Way
Employees Learn
• More than 10,000 Baby Boomers are retiring per DAY!
• Source: Forbes
• Millennials are becoming the predominant generation in
management positions.
• 92% of executives agree there is a skill gap in the US Workforce
• Source: D2L

11. Top Reasons Employees Leave Their Jobs

12. It’s All About HOW Employees Engage with
Training

13. Training is an Event. Learning is a Process.
• Employees see the highest value in training that’s available in the
moment of need.
• Only 10% of what people learn in the workplace comes from formal
courses.
• The rest comes from informal and social learning.
• Source: D2L

14. The Importance of Learning Content
85% of workers say a mix of
technical and “soft skills” is
extremely important to be
successful these days.
We need LOTS of content…

15. Guidelines for Modern Training Content
Use of video-based
microlearning format
Fresh, up-to-date
content
High production value Breadth of content

16. Video Matters
Consumers are 4x times
more likely to watch a video
than read text.

18. “How-­‐to”
content
on
YouTube
are
up
70%
year
over
year

19. Length Matters
Attention declines after
6-7 minutes
When Content is Too Long
Behavior changes don’t happen
Skills aren’t developed
Engagement efforts are ineffective
Business challenges aren’t
overcome

20. Production Quality Matters

21. Breadth and Depth of Content Matters
Comprehensive Library
of Topics
Variety of Formats Variety of
Presentation Styles

22. Personalized User-Friendly Delivery
Consumer-Like Experience
Important elements of a learning delivery platform:
Robust Search Recommendations Learner Reviews
Ratings Sharing Curated Pathways

23. Mobile First Design

24. 91% of smart phone users turn to their phone
for help when completing a task today
67% of millennials believe they can learn anything on
YouTube
MILLENNIALS

25. Mobile learning
provides on-demand
training to your
employees without the
constraints of prior
technology.
Workers in the field

26. 70% of learners prefer the mobile version of training to the
desktop/laptop version.
85% of learners would prefer other mandatory courses to be
delivered via mobile devices.
99% of Merrill Lynch / Bank of America training participants
believed the mobile learning format supported the learning
objectives.
Mobile Learning in Action

27. Engaging Learners with Friendly Competition
51% more motivated

28. Gamification Strategies
Leaderboards
Badges
Prizes
Follow-up questions
Award Points

29. Post-Training Reinforcement

30. Forgetting is Natural

32. Overcoming Forgetting
Forgetting is not a failure of memory

33. Using Boosts
Quizzes
Polls
Multiple-choice
Short answer
Reflection questions
Group Discussions
Social Learning Activities

34. Timing Boosts

35. Making Boosts Hard

36. The Right Content
Curated content, short, video-based, relevant content
The Right Delivery
Personalized user-friendly platform
A solid engagement plan
Post-Training Reinforcement
4 Components to a Learner Centric
Learning Strategy

37. Strong Learning Culture = Better Outcomes
Companies with a strong learning culture have 30-50%
higher engagement and retention
- Source: D2L
92% more likely to develop novel products and processes
52% more productive
56% more likely to be first to market with their products and services
17% more profitable than their peers.

38. Engagement in Learning is Required for
Positive Outcomes

39. Questions?

40. Advanced Train the Trainer Video Series
27-part video series from
BizLibrary Productions
Video lessons include:
1. Becoming a Learning Organization
2. The New Learner
3. The Case for e-Learning
4. Transferring Skills to the Next Generation
5. Engagement vs Interaction
6. Training as a Promotion Qualifier
7. Training Payback vs. ROI
8. True Costs of Training
9. See, Know and Do Goals
10. Training Process vs Programs

41. Telling the Story - Presentation video
series
4-part Telling the Story
video series from ej4
1. The Art of Persuasion
2. Writing a Proposal
3. Presentation
4. After Approval

42. Try out these video lessons
and more!
Let us know through the poll if you’d like a free trial of
BizLibrary’s online course collection.
www.bizlibrary.com/demo

43. Thank You For Attending
Dean Pichee
President and CEO
BizLibrary
Erin Boettge
Content Marketing Manager
BizLibrary
eboettge@bizlibrary.com

44. #CLOwebinar
Register for the next webinar!
E-LEARNING IN THE AGE OF DISTRACTION:
ADAPTABILITY, PRODUCTIVITY & MEASUREMENT
Thursday, January 25, 2018
Webinars start at 2 p.m. Eastern / 11 a.m. Pacific
Register for all upcoming Chief Learning Officer Webinars at
clomedia.com/webinars