The document discusses using models to describe complex systems by breaking them down into their fundamental components and interactions. It provides an example of using the OSI model to describe how email works. Specifically: - The physical layer represents the transmission medium that allows an email message to be sent. - The data link layer handles how the data picks a transmission path and is converted for the receiving end. - The network layer uses IP addresses to determine the source and destination of an email. - The transport layer breaks the email down into segments for transmission and reassembles it. - The session layer adds a header to mark the start and end of an email. - The presentation layer converts the information