Hawaii Pacific GIS Conference 2012: GIS for Utilities II - Benefits of a GIS System Supporting Field Automation for Utilites
The Benefits of a GIS Systemsupporting Field Automation for Utilities Rod O’Strand Utilities Account Manager -Esri
GIS Deployment Common CharacteristicsGIS is used across all Patterns of Business Behavior Asset Planning & Field Operational ConstituentManagement Analysis Mobility Awareness Engagement A Complete Integrated SystemCollect, Organize, Transform Data Get Information Disseminate Get Feedback and& Exchange Data Into Actionable Into and Out of Information Where Make Informed Information the Field and When it is Decisions Needed
Field Automation Focus Common CharacteristicsGIS is used across all Patterns of Business Behavior Asset Planning & Field Operational ConstituentManagement Analysis Mobility Awareness Engagement A Complete Integrated SystemCollect, Organize, Transform Data Get Information Disseminate Get Feedback and& Exchange Data Into Actionable Into and Out of Information Where Make Informed Information the Field and When it is Decisions Needed
Mobile Workforce Profile Location based activities• Construction• Routine Maintenance• Inspections• Repair• Staking (Marking) locations• Customer Service• Disaster preparation and responds• Marketing new business opportunities• Others.....
Affected Business Systems / Departments System to system coordination• Asset Management• Finance Organizational• Inventory Data• Customers Business Partner• Subcontracting• Planning Designing & Planning• Operations• Emergency Response• Others.....
Potential RecipientsImpacted workgroupsBusiness Systems Integration Business Workflows • Customer Information Systems • AsBuilt / Mapping • Staking / Design • Engineering Analysis • Asset Management • Outage Management • Land Management • Work Management • Network Analysis • Economic Development • Document Management • Environmental • Finance & Accounting • Mobile / Field Solutions • Operations / Maintenance & Inspections • Vegetation Management • One Call / Locates • Joint Use Tracking • Routing / Logistics
Field Workforce _ without automation What have we created• Individual and none standard data formats• Tabular and Graphic information• Digital and paper source inputs• Data accuracy gaps• Inconsistent or redundant information• Mutable updating / posts back procedures• Data transfer / handoff logistics• Others…..
Related Effects Cause and effect• Multi department participation (data gathering)• Creating mutable processing channels• Call or drive back time for verification• Dependency on work crew knowledge• Troublesome updating post back processing• Complicated crew training requirements• Others…..
Many Forces Are ConvergingEnabling a Pervasive Geospatial Platform . . . Creating greater consciousness and collaboration
Mobile Technology TrendsUsage of maps continues to increaseGPS Internet / Cloud New market potential
GIS Mobile Field Automation These trends will change how we work More Integrative… More Collaborative… Shared Infrastructure…More Real-time… Easier, More Fun and Productive . . . . . . Providing a Framework for More Efficient Organizations
Business DrivesWhy is this so important?• Provide a reliable and cost-effective product• Supports a profitable sustainable business• Improve customer and public relationships• Creates meaningful workplace• Promotes a safer and more productive environment• Improve overall service efficiency & effectiveness• Others….
Return-On-Investment (ROI) MethodologyOverview of the ROI methodology….. 1. Prepare for ROI Project Planning & 2. Identify Business Opportunities Investigation 3. Prioritize Business Opportunities 4. Construct GIS Program 5. Define Project Control Program Definition 6. Specify and Cost GIS Projects 7. Estimate Benefits 8. Create Benefits Roadmap Business 9. Calculate Financial Metrics Analysis 10. Build and Present Report Reporting
Asset Management – Solution Map Problem Solution Negative Positive Cause of How We Solve Problem Business Business Problem The Problem Impact Outcome• Difficulty to • Lack of good • Unexpected • Processes to • Reduce risk of access record keeping equipment failure migrate legacy unexplained comprehensive tools & • Increased labor data to enterprise failure information about processes costs researching asset • Provide facility assets to enable • Lack of & accessing data management maintenance accurate and centralized data • Inability to make environment planning timely decisions management timely decisions • Solutions with • Reduce time to • Disparate Asset • Risk in Capital cascading make operational information Improvement benefits for: decisions • Executives sources Planning • Managers • Visibility into • Paper • Planners corporate assets • Cad • Variability in • Customer • Access/Excel O&M expenses Service Reps • Loosing • O&M Field Crews Institutional knowledge • Aging infrastructure
ROI _Areas to ConsiderLabor is the largest controllable cost• Map Book Creation, updating, distribution• Preparation and travel time• Fleet operational cost• Outsourcing cost (vendor and management)• Reporting• Safety• Emergency responds time• Asset accounting (inventory, operational, retired) timeline• Others….
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