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Single-point solution to OSS/BSS Automation | Highly Customizable

Automate & Schedule Enterprisewide Billing Processes
Co...
Manage Operations, Testing, Data, Processes & Configuration…
A solution that’s built for…
 SLA or KPI Binding
 End-to-End Monitoring & Tracking
 Configurable Alerts & Escalations
...
1 Order Tracking

2 Rating Monitoring & CDR Reconciliation

3 Business Process Monitoring

4 Database & Unix/Linux Health ...
2 Rating Monitoring & CDR Reconciliation

1 Order Tracking

3 Business Process Monitoring

4 Database & Unix/Linux Health ...
1 Order Tracking

2 Rating Monitoring & CDR Reconciliation

3 Business Process Monitoring

4 Database & Unix/Linux Health ...
1 Order Tracking

2 Rating Monitoring & CDR Reconciliation

3 Business Process Monitoring

4 Database & Unix/Linux Health ...
Why Run To Office, When You Can Manage Your Work On-the-go…

Monitor Important Procedures and Parameters on your Portable ...
1 Configurable Data Extracts

2 Data Slicing/Load/Import/Management

“Data Extraction In A Fraction”
Challenges

Collating...
1 Configurable Data Extracts

2 Data Slicing/Load/Import/Management

“Data Management At Your Tips”
Challenges

Constant r...
1 Interactive Workflow Designer

2 SLA/Alarm/Audit Trail

“Automate Entire Bill-run Procedure”
Challenges

Scheduling and ...
1 Interactive Workflow Designer

2 SLA/Alarm/Audit Trail

“Customize Your Thresholds For Alarm”
SLA
• SLA Definition for e...
o

High ROI: Our integrated solution of flexible engagement models and automation tools provide
large savings for our cust...
▪ Time reduction in Bill-Run-Cycle through Diksha IP Tools
▪ Diksha’s Single-touch Billing provides a self-healing mechani...
o

IP Tools: We have our extensive IP tools stack which is based on our
industry experience and caters to the prevalent in...
Telecom OSS/BSS - Automation
Telecom OSS/BSS - Automation
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Telecom OSS/BSS - Automation

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Telecom OSS/BSS - Automation

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Telecom OSS/BSS - Automation

  1. 1. Single-point solution to OSS/BSS Automation | Highly Customizable Automate & Schedule Enterprisewide Billing Processes Configure & Manage BSS Environment in few easy clicks Customize and Manage Data extracts for your reporting and Dashboards Configuration Process Collaboration Data Management Testing Operations Monitor, Track & Schedule your daily mundane tasks Automate Business Logic Testing & Manage Testing Lifecycle
  2. 2. Manage Operations, Testing, Data, Processes & Configuration…
  3. 3. A solution that’s built for…  SLA or KPI Binding  End-to-End Monitoring & Tracking  Configurable Alerts & Escalations  Smart Scheduling through ‘Drag & Drop’ Workflows  Seamless integration across OSS/BSS systems  Mobility - Systems & Process Monitoring through Android/iOS/Blackberry Apps  Kenan FX / Comverse One & Oracle BRM ready Diksha Products Industry tested software products that are specifically built to Automate time consuming routine tasks
  4. 4. 1 Order Tracking 2 Rating Monitoring & CDR Reconciliation 3 Business Process Monitoring 4 Database & Unix/Linux Health Check “Control & Know your Order” Challenges Cumbersome Process to get Real-time Order Statuses Capturing critical data needs various tools and increases the complexity of the system Order Tracking • Track Real-time Order Statuses cutting across systems • Pinpoint the exact location of an Erred Order • Search for specified orders, order to cash & order to provisioning • Manage fallouts • Get details for completed and failed orders Order Throughput • Check the throughput from origin till the end or at each stage of Order Lifecycle • SLA binding
  5. 5. 2 Rating Monitoring & CDR Reconciliation 1 Order Tracking 3 Business Process Monitoring 4 Database & Unix/Linux Health Check “Automate Rating Process Initiation – CDR Recon – Raising Alarms – Audit Trail” Challenges Managing volume and obtaining meaningful data on the performance of rating processes Manual monitoring of Rating Processes and appropriate alarm & maintaining audit trail Rating Process Initiation • Initiate Parallel Rating Processes • Live Monitoring of on-going processes; Generate Alarms/SMS/Email and create Audit Trails Rating Throughput • Check Throughput of each rating process • Automatically Record relevant Performance Matrices of the processes • Auto-Generate Reports and Set/define Alarm Trigger conditions CDR Reconciliation • Track CDRs from Mediation through Billing • Quick & Accurate detection of CDRs that are not registered or invoiced
  6. 6. 1 Order Tracking 2 Rating Monitoring & CDR Reconciliation 3 Business Process Monitoring 4 Database & Unix/Linux Health Check “Single-Point Automation and Complete Management of Your Billing Processes” Challenges Managing Billing Processes based and scaling of resources with changes in volume Ensuring accurate Billing ‘each time–every time’ One Touch Billing • Schedule & Automate initiation of the entire billing process from a single interface • Easily scalable to Accommodate Volume Surges • Real-time status of bill-run • Auto-Correction of Known Billing Errors Invoice Formatter • Configurable and GUI driven Customisation Of Bill Formats • Supports Uni-code for Multi-language Invoice formats • Built-in Parallel Processing capabilities to generate large and batch invoices • In-built Scheduling of bill invoice generations and SLA Based Alarm Settings • Collate Reports and Comparative Charts providing meaningful business critical data for Bill Analytics
  7. 7. 1 Order Tracking 2 Rating Monitoring & CDR Reconciliation 3 Business Process Monitoring 4 Database & Unix/Linux Health Check “Control Your Systems Remotely & Monitor Vital Stats in Real-Time” Challenges Capture and communicate real-time alerts & performance monitoring of systems Absence of historic data limits proactive analysis of the systems Database Health Check • Perform reviews for DB Performance & Configuration • SLA Based SMS & Email Alerts OS Health Check • Monitor Vital Stats of the Hardware & OS • SLA Based SMS & Email Alerts
  8. 8. Why Run To Office, When You Can Manage Your Work On-the-go… Monitor Important Procedures and Parameters on your Portable Device Get instant Alarms on your Mobile Device Control your Operations On-The-Go Extendable Over Android, iOS & BB
  9. 9. 1 Configurable Data Extracts 2 Data Slicing/Load/Import/Management “Data Extraction In A Fraction” Challenges Collating reports from various systems and performing analytical functions to derive at business critical information means lot of delay Report Generation • Configure, Analyze and generate reports with Business Critical Data In Real-time • Extract only the required set of data as per the Business Needs Or Configuration and is made available offline as well, thus making data analytics very portable
  10. 10. 1 Configurable Data Extracts 2 Data Slicing/Load/Import/Management “Data Management At Your Tips” Challenges Constant refreshing environments, account slicing and data export/import activities are time & effort consuming Data Slicing • Automated Data Slicing through Deploy • User Defined Parameters for Data Slicing Data Load/import • Load or Import data in any format Data Management • Archive And Create backups of existing data
  11. 11. 1 Interactive Workflow Designer 2 SLA/Alarm/Audit Trail “Automate Entire Bill-run Procedure” Challenges Scheduling and timely execution of the daily Bill run-procedures Maintaining niche skilled resources only to ‘Schedule & Execute’ procedures Business Process Monitoring • ‘Drag & Drop’ functionality for Workflow Design • In-parallel Save, Edit And Reuse stored workflows through the workflow manager • Add Processes/Systems As A Node and define workflows for complex business scenarios • Define SLA For Each Node & configure individual Alarms/Escalations
  12. 12. 1 Interactive Workflow Designer 2 SLA/Alarm/Audit Trail “Customize Your Thresholds For Alarm” SLA • SLA Definition for each Process or Node • Linking of SLA to Alarms/Escalations Alarms • Auto-Alarms through indication /mails /SMS based on specific events like failure Audit Trail • Maintain an audit trail for logging and compliance reviews
  13. 13. o High ROI: Our integrated solution of flexible engagement models and automation tools provide large savings for our customers. o Reducing Cost of Service: Our service delivery methodologies are completely focused on reducing service cost with time and it is our Mantra to customer satisfaction. To achieve this goal, we utilize and if required enhance or develop IP tools ensuring an appropriate level of automation is achieved to benefit the customer Cost Time o Increasing QoS: While reducing cost is a focus, improving the Quality of Service is deeply embedded into our service delivery methodology. We ensure that all the necessary quality gates are passed and the deployment team resources remain throughout the project lifecycle.
  14. 14. ▪ Time reduction in Bill-Run-Cycle through Diksha IP Tools ▪ Diksha’s Single-touch Billing provides a self-healing mechanism to ensure optimized billing and importantly the ‘knowledge’ is retained in the system ▪ Total bill run time can be reduced by removing redundant processes, implementing smart workarounds to reduce load and optimizing pre-bill/post-bill operations ▪ Improve Operational Efficiency ▪ Through the utilization of existing Diksha IP tool set - if the need-be, enhancing or developing a new set of IP Tools to achieve the required level of automation hence improving efficiency levels throughout OSS/BSS processes ▪ Retains your Intellectual Property within the Organization ▪ Developing a tool ensures that the organization’s IP is retained within. Diksha’s team of technical experts, develop custom tools and perform KT sessions to ensure maximum knowledge retention
  15. 15. o IP Tools: We have our extensive IP tools stack which is based on our industry experience and caters to the prevalent industry pain points of effort and cost optimization. We utilize these tools to excel in our engagements by providing best service at a lower cost through automation o Telecom OSS/BSS Experience and capability: With over 12 years of Telecom OSS/BSS experience and a team which has worked across various operators, we bring a diverse experience to our solutions. Our facilities are equipped with best-in-class resources and ensures 24x7 operations under any undue circumstances o Global Reach: With our global presence, our customers benefit from True Global Delivery. Diksha’s offices are in 4 international locations and to serve other regions better, we have strong channel partners with dominant local presence o Scalability: With our extensive telecom experience of cross-platform deliveries and large team of SMEs, we can cross-train our resources, enabling us to scale immediately to the required number

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