I would like to join the digital product development company where I can utilize my BA skills.

1. Hemal Panchal
Mississauga , ON ♦ 647-629-4370 ♦ hepanchal.90@gmail.com ♦ https://www.linkedin.com/in/panchalhemal/
PROFESSIONAL SUMMARY
Business System Analyst with 5+ years of experience in IT Business Analysis and Software Quality
Assurance. Possess a strong track record at ensuring effective co-ordination between Business and Technical
teams. Specialize in client fronting tasks and assisted JAD sessions in Insurance, Retail and Finance
domains.
TECHNICAL SKILLS
 Core Expertise in Business Analysis procedures.
 Core Expertise in Requirements gathering
techniques.
 Well versed with Waterfall and Agile
methodologies.
 Expertise in creating wireframes and prototyping.
 Keen eye for detail.
 Analytical problem solving.
 Strong Technical Writer.
 User story and product backlog creation.
 Project burndown chart.
SOFTWARE AND TOOLS
Project Management Tools: Jira, Redmine, MS Project
Business Analysis Tools: MS Visio, XMind, Balsamiq, draw.io, Lucid charts
Test management Tools: HP QC, Test Link
WORK HISTORY
Cycloides Inc Mississauga, Ontario
Business Analyst 02/2017 to 01/2020
 Joined as Business Analyst in BDG (Business Development Group) and then promoted as system analyst
under PEG (Product Engineering Group).
 Identified problem statements through stakeholder analysis, interviews, document analysis and observation
methods.
 Conducted Requirements Elicitation workshops to construct Business Requirements Document (BRD),
Requirements Matrix (RM) and other BA artefacts.
 Worked in the various projects ranging from ~ 60K to 1M including appointment management system for
automotive industry, Attendance and resource tracking application and claim management system for
insurance company.
 Agile methodologies – Sprint Planning, User- story creation, Daily Sprint meetings, Retrospective
meeting, UAT signoffs/Release Notes.

2.  Managed burn down chart for outstanding work (Product backlog).
 Efforts estimation review and created project timeline chart as per the need.
 Collaborated with client-side stakeholders to automate the employee scheduling, which cut down the
manual efforts to allocate the employees.
 Core expertise in new product development: web application and mobile apps (Android and iOS)
 Tools Used: Redmine, JIRA, Balsamiq, MS Visio, Draw.io, Test Link, Lucid charts, MS Project
Tata Consultancy Services Ltd Gandhinagar, Gujarat
Senior Process Associate – UAT Tester 04/2013 to 08/2014
Client – Citi bank NA
 Involved in UAT of finance applications: Citi checking, SDR & e-statements
 Developed & Documented test scenarios, test cases & test plan.
 Executed test scripts and logged defects in test case management tool (HP QC)
 Prepared Entry control document, UAT sign off document & Test strategy document.
 Prepared the traceability matrix to confirm the test coverage and mapped it with the test cases
 Maintained audit data to make the project ISO 9001:2000 compliant.
 Awarded as start performer of the month for executing 500 test scripts per shift during account migration
release in Citi checking project.
 Tools Used: HP QC, MS office, SQL Server
Infinite India Ahmedabad, Gujarat
Software Engineer 06/2012 to 02/2013
 Involved in designing, coding, debugging and deployment of Java based POS application based on client
requirements.
 Gathered business requirements by interviewing the retail customers
 Developed customized Jasper reports.
 Tools Used: Eclipse, Apache Maven, SQL Server, DB Visualizer
EDUCATION
Diploma in Computer Engineering, 2016 Sheridan College
Certified Tester Foundation Level – ISTQB, 2014 ISTQB
Bachelor of Engineering in IT, 2012 GTU India