1. Heba Shawish
 Amman, Jordan  Email: heba.sh.86@hotmail.com  Phone: (M) 0788295647
Maintain a challenging career with an organization promoting collaborative team effort to deliver
innovative and value-added solutions to the customer. Seeking to handle responsibilities and
challenging assignments to harness my management and analytical skills and knowledge
CAREER RELATED SKILLS
• Experience in sales supervision, sales coordination & customer service with reputed
organizations company
• An independent and self-motivated professional & able to grow positive relationship with
clients and colleagues at all organizational levels
• Successful in meeting new technical challenges and finding solutions to meet the needs of
the clients
• Can work under pressure & meet deadlines
• Self-motivated and ambitious with strong desire to succeed
ACADEMIC BACKGROUD
• Diploma Graphic design 2006-2008 Al Quds College Amman - Jordan
• Business Administration 2015-still Open Arab University Amman - Jordan
COMPUTER PROFICIENCY
 Microsoft Office (Excel, Word, Power Point…)
PROFESSIONAL EXPERIENCE
Lasenza store (Wafi fashion brand company) Feb, 2008 - June, 2008
(Salesman)
Responsibilities
• Assisting shoppers to find the goods and products they are looking for
• Keeping the store tidy and clean
• Attaching price tags to merchandise on the shop floor
Lasenza store (Wafi fashion brand company) July, 2008 - Oct, 2008
(Assistant manager)
Responsibilities:

2. • Being responsible for processing cash and card payments
• Stocking shelves with merchandise
• Answering queries from customers
• Reporting discrepancies and problems to the store manager
Lasenza store ( Wafi fashion brand company ) Nov, 2008 - Feb, 2011
(Store manager)
Responsibilities:
• Answering queries from customers
• Dealing with customer refunds
• Responsible dealing with customer complaints
• Working within established guidelines, particularly with brands
• Responsible for security within the store
• Keeping up to date with special promotions and putting up displays
• Solving problems
• Responsible for receiving the goods
1 2 3 (Al Masri fashion brands company) May, 2011 - may, 2012
(Store manager)
Responsibilities:
• Answering queries from customers
• Dealing with customer refunds
• Responsible dealing with customer complaints
• Working within established guidelines, particularly with brands
• Responsible for security within the store
• Keeping up to date with special promotions and putting up displays
• Solving problems
• Make a plan to achieve the daily, monthly and yearly target
• Responsible for receiving the goods
La Vie En Rose store (Retail Group fashion brands company) August, 2012 - June, 2015
(Store manager)
Responsibilities:
• Answering queries from customers
• Dealing with customer refunds
• Responsible dealing with customer complaints
• Working within established guidelines, particularly with brands
• Responsible for security within the store

3. • Keeping up to date with special promotions and putting up displays
• Solving problems
• Make a plan to achieve the daily, monthly and yearly target
• Do the sales book every day and it includes ( units per transactions , average
transaction value , the difference between the daily sales and the daily target , and
the difference between daily sales and the last week sales and the last year sales )
• Responsible for receiving the goods
Pont Roma ( Azadea group ) November,2015 –
February,2016
• Answering queries from customers
• Dealing with customer refunds
• Responsible dealing with customer complaints
• Working within established guidelines, particularly with brands
• Responsible for security within the store
• Keeping up to date with special promotions and putting up displays
• Solving problems
• Make a plan to achieve the daily, weekly and season target
• Making order on weekly bases ( replacement )
• Responsible for receiving the goods
LANGUAGES
• Arabic: Native Language
• English: Good ( writing reading and speaking )
PERSONAL PARTICULARS
Nationality : Jordanian
DOB : 21, Nov 1986
Material Status : Single
Address : Albyadeer- Amman
PROFESSIONAL REFERENCES
• Available upon request