Intangibility Case Analysis Of The American Express Company

Intangibility Case Analysis Of The American Express Company
Case Summary:
This week's case discusses gratifying millions and millions of consumers worldwide along with the
customer service adversities comprised meanwhile as annual profits surpass $40 billion along with
business operations amounting to 900 billion. The American Express Company is an American
multinational financial services. The corporation is headquartered within the Three World Financial
Center in New York City.
The company employs over 65,000 nationwide. For 167 years, American Express has managed to
remain operational. Although, the firm become famous for its business with credit cards in the
1950's. Throughout its years, the company have broaden its amenities not only to business
personnel, but to include small businesses partners and corporate employees. American Express
works diligently creating new avenues to reach consumers. Lately, the company has increased their
social media noise surrounding Facebook, Instagram, Snapchat, and Twitter. Lastly, the
corporation's advertising produces many promotional opportunities as other competitors are
competing for consumers to become their cardholders daily.
Key Marketing Issues Intangibility – This simple attribute sates that a service is nor physical and
cannot be observed by any of the physical senses. The problems Intangibility potentially causes are
as followed: The inability to protect the business through patents, the impossibility of the store,
pricing complications, and the incompetence to exhibit
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Disadvantages Of Occupational Information
An occupational information data base of occupational information help individuals identifies with
specific skills, tasks, and occupations that are available. Individuals have the opportunity to explore
employment opportunities that are suitable to the skills they possess. In addition, it inform
individuals of the necessary skills they may need to attain, improve for a specific job and notify the
level of education needed to seek employment. Advantages of the data base allows the individual to
become "more actively involved in the career guidance process" (Zunker, 2012, p.180). Individuals
will have the opportunity to seek more information, receive adequate feedback immediately, and can
access the data base anywhere at any given time. Also, it offer support to individuals when trying to
decide on a career. The data base serve as a tool "for innovative learning delivery systems that
should help workers develop skills and increase and broaden general and industry specific
knowledge" (Zunker, 2012, p. 177). However there are some disadvantages in occupational
information sources that can limit an individual from becoming fully aware of their possible
opportunities for future employment. This may include but are not limited to both ethical or legal
concerns about sufficient security measures and individuals solely relying on the computer–assisted
career guidance system. The O'NET, Monster, and the Occupational Outlook Handbook are
resources available to individuals that are

Different Types Of Cloud Storage : Information And Drives
DEVICE FUNCTION GENERAL CAPACITY IMAGE
USB PENDRIVE USB Pen Drives are often used for the same purposes as the floppy disks or CDs
were used. This means they are used for storage, data back–up and transfer of computer files from
one computer to another one. 2GB TO 256GB
SD/ MICRO SD MEMORY CARD Micro SD is a type of removable flash memory card used for
storing information, data, and etc. This type is mainly used in Mobile Phones, Tablets and Cameras.
2GB TO 256GB MAGNETIC TAPE STORAGE Magnetic tape data storage is a system for storing
digital information on it through digital recording. This was used in the olden days to store data.
This used mainly to store songs and track recording and etc. 160GB
CLOUD STORAGE Cloud ... Show more content on Helpwriting.net ...
100 to 1000 MBPS
Device/ Component Image Description
Mother
Board A motherboard is one of the most essential parts of a computer system. It is sometimes called
the mobo, mainboard, main circuit board and etc. for short. It holds together different types of
computer parts, the central processing unit, memory and connectors for input and output devices.
CPU Socket A CPU (Central processing Unit) socket is a connection that allows a computer
processor to be connected to a motherboard. It is the brain of computer where most calculations take
place and it is one of the most important component of the computer.
Dim Slots DIMM slots are (Dual In–line Memory Module) slots.
They are mainly used to keep hold of the RAM (Random Access Memory) modules on the
motherboard.
PCI Slots
PCI stands for (Peripheral Component Interconnect). It is referred as a computer bus and mainly
comes in 32bit or 64bit variant. This is used by the computer to connect PCI video card, network
cards, sound cards, tv tuners and etc.
PCI–E Slots
PCI Express stands for (Peripheral Component Interconnect Express).It are mainly used over the old
PCI Slots as its very high speed serial computer expansion bus. They come in different sizes:
PCI Express x1: 18 pins (25 mm)

PATA/IDE Ports PATA stands for Parallel ATA. It is an

Application Of A Personal Information Manager
A personal information manager, also referred to by the acronym (PIM) is briefly described as any
program or software used to manage a user's personal information (Heater, 2006). There are
numerous amount of PIM software available through virtual application stores, and on the internet.
Some PIM programs are: Kontact, Evolution, and Lotus notes etc. (Overa, 2009). The PIM can be
compared to a journal or a diary, because it knows all of your furtive information (Heater, 2006). It
also has knowledge of some of the individuals that you may communicate with, and your daily
appointments and meetings.
Microsoft has always been the leading solution to some of our work and office electronically related
issues, it also provides alternative solutions (Heater, 2006). The aspect of personal information
manager revolves around the Microsoft Outlook calendar and task managing options (Heater,
2006).Instead of hiring a personal assistant to manage your daily activities, to include: meetings,
doctor appointments, and other events, it would be cheaper to invest in personal information
manager software ((Heater, 2006). For those individuals that spend an extensive amount of time
working with computers, it is very easy for them to get affix to a PIM program that works best for
them (Heater, 2006).
One of the most admirable PIM options in Outlook 2013 is the ability to let your contacts know
when you're not in the office. You can utilize this option when you're leaving the office, or work
area

Case Study: Independence Air
MBAA 642 | INDEPNDENCE AIR | ASSIGNMENT 9 – AIRLINE CASE STUDY | | Alois
Nyandoro | 3/14/2013 |
Dr. Bruce Ellis |
A brief history
Independence Air started as Atlantic Coast Airline (ACA) on 15 December 1989. It operated as a
feeder service as United Express for United Airlines and Delta Connection for Delta Airlines.
United withdrew from the contract after ACA labor and management objected to a request for
concessions for a lower fee–for–departure agreement. Consequently, ACA reinvented itself as a low
cost carrier known as Independence Air and began operations on 16 June 2004. Independence Air
was based at Washington Dulles International Airport.
In February, 2005 (slightly over 6 months after inception), one of Independence ... Show more
content on Helpwriting.net ...
Room in which to stretch the legs while seated.
legroom
Noun
space to move one's legs comfortably, as in a car
legroom n →
..... Click the link for more information. than ever before. The regional jets provided for fast
boarding and deplaning due to their planeside "carry–on baggage "check–in–leave" your carry–on at
the doorway of the aircraft and they'll be there waiting for you when you arrive" There were no
middle seats, everyone gets either an aisle or window seat. Independence Air later that year
introduced live satellite TV in every seatback seat·back also seat back
n.
The back of a chair or other type of seating. of its Airbus 319 aircraft.
Independence Air products coupled with their customer focus proved very popular and earned them
second position in customer satisfaction among 16 domestic airlines in the nationally recognized
Market Matrix Hospitality Index. This was the first time Independence Air was listed in the Airline
Customer Satisfaction survey. (Source; Independence Air).
Cost Structure
Independence Air started operations with 50–seater regional jets. According to Bombadier (the

manufacturer), the operating cost per available seat mile for a typical US regional airline using a
CRJ 200 in a 50 seat configuration is 10.7 cents. To put this in perspective, Southwest operating
B737–700, in 137 seat configuration, operating cost per available seat mile is 7.6 cents. Skeen,
Independence Air CEO's

Hard Rock International
Hard Rock International
Executive Summary
Hard Rock International is chain of cafés, hotels, casinos, and theme parks spread across 53
countries. It has the world's largest collection of rock 'n' roll memorabilia that the customers can see
when they visit any of Hard Rock's locations. Hard Rock's main business model was built around a
customer–centric approach. As the business was growing, the customer queries were hitting the
numbers close to 56000 inquiries annually; a number that was getting difficult for the existing
customer care staff to handle. And foreseeing an increase in the customer inquiries by 20% annually,
Hard Rock's customer care center was not equipped at all to handle the pressure. They either had to
add new staff to ... Show more content on Helpwriting.net ...
The major problem with the existing CRM system was that it did not have the capability to integrate
with Microsoft Office Outlook 2007. Due to this, "Customer Care representatives had to switch
between multiple applications to find information and communicate with customers and general
managers at restaurant and hotel venues." Also, the outdated system required more than normal
maintenance. "We needed software with new capabilities, solutions and benefits for Hard Rock,"
said Patrick.
Solution
Hard Rock reached out to a Microsoft certified consulting group for help in enhancing the CRM
system. After a detailed review of the needs of Hard Rock and existing applications used to respond
to customers, the consulting group designed and implemented a solution based on Microsoft
Dynamics CRM. The consulting company imported about 1.5 million customer records to the new
system. In words of Patrick, "We were attracted to Microsoft Dynamics CRM because it tightly
integrates with Office Outlook and it's based on the Microsoft .NET Framework, which lets our
developers rapidly prototype and implement new functionality."
Results
As a result of implementing CRM into their system, Hard Rock is now equipped to provide
customer service to the increasing number of queries without sacrificing quality but providing better
quality service. Since the new CRM system integrates Hard Rock's customer database with
Microsoft Outlook, it gives the customer care representatives the

My Experience In My Life
Life. Have you ever mistaken a test a life or death situation? I have in 6th grade. I thought I'd do
horrific in a science test, but who knew it would make me feel successful. It was the year 2015.
Little 8 year old me would be amazed. After watching the movie 2012, I was wondering why hasn't
the world ended since 2012 went by. Now that it's 2015, I wish that was true. It was 1st period
science class. The sun had not yet raised up and high in the wonderful black and cloudy sky. All
around me I could hear classmates bickering and yelling. I mean, that's what kids do. I see people
hanging out with their friends; I also see boyfriend and girlfriend hugging. The bell had rung like it
was a siren for a war call, super loud. All the kids jolted to their seats; the teacher strolled in.
"We will have test coming on (don't remember the day, I was 11 and who pays attention to small
details)" said Mrs.(I don't remember her name either. I never did like that teacher, unlike this one
English teacher I have called Mrs.Smags). Test day was coming and I could see it flying through the
light blue sky with beautiful light feathery wings. On that test it was written, NAME. I was so
nervous; I thought I would even get that question wrong. You see the problems with test, not the
literal test, is that I could never ever be perfect at them. I am a human, a flawed human. As
shakespeare once told, "Be not afraid of greatness: some are born great, some achieve greatness, and
some have greatness

How Fedex Work And How Its Distribution Chain Work
Abstract
FedEx is one of the most revered and trusted brands in the world of supply chain accommodations.
The FedEx family of companies provides total shipping solutions and information accommodations
to customers ecumenical. To the customer, the FedEx brand stands for a company that plenarily and
plenarily, positively lives up to its promises. The rudimentary aim of the organization is to distribute
a world class customer experience to their customers so that their adhesion grows and they are far
less liable to jeopardize endeavoring another carrier. A world class experience transpires when
caring, dedicated people secure/ascertain of they distribute quality and engender a sense of feeling
of being thoroughly sure in the mind of the ... Show more content on Helpwriting.net ...
(http://about.van.fedex.com/company–information)
Business Problem
Initially, FedEx grew out of pressures from mounting inflation and ecumenical competition. These
pressures gave elevate to more preponderant demands on businesses to expedite distributions at a
low cost and to amend customer accommodations. FedEx didn't have a business quandary but, has
endeavoured to stay ahead of the com–petition by looking ahead at every stage for opportunities to
meet customers needs for expeditious, reliable, and affordable overnight distributions. Lately, the
Internet has provided an inexpensive and accessible platform upon which FedEx has visually
perceived further opportunities to expand its business scope, both geographically and in terms of
accommodation offerings. FedEx is endeavoring to fulfill two of its major goals simultaneously: 100
percent customer accommodation and 0 percent downtime.
Background
FedEx Corporation was founded in 1973 by entrepreneur Fred Smith. Today, with a plenarily
integrated physical and virtual infrastructure, FedEx's business model fortifies 24–48 hour
distribution to anywhere in the world. FedEx operates one of the world's most diligent data–
processing centers, handling over 100 million in–formation requests per day from more than 3,000
databases and more than 500,000 archive files. It operates one of the most immensely colossal
authentic–time, online

Airborne Express: Harvard Business School case.
Q1) What is the industry attractiveness like in 1997? Has it changed in recent years?
Q2) Does Airborne Express have a competitive advantage? Is it sustainable?
Q3) What recommendations will you give Airborne Express?
–––––––––––––––ESSAY START ––––––––––––––––––
Industry Attractiveness in 1997
The industry is defined as the Domestic US Express Mail industry. This includes overnight and
second day delivery. In order to assess the attractiveness of the industry, a Porters' Five Forces
analysis has been conducted as follows.
Rivalry
The industry consists of three major players and six second–tier players. There is intense
competition between the players as shown by the price wars between UPS and Federal Express.
Although the market is ... Show more content on Helpwriting.net ...
However, the power of employees has grown considerably since the early 1990s. Even though UPS
was a manager owned private firm, the employees went on strike in 1997 and successfully obtained
wage rises and other benefits. Federal Express handed out $20 Million worth of bonuses at the same
time to thank their employees as well as make sure that they did not consider similar actions. This
shows that employee power has increased in recent times leading to lower industry attractiveness.
Customers
Since the early 1990s, the players in the market have copied each other's innovations and this has
led to very little differentiation of products in the market. Customers in this industry are very price
sensitive and little differentiation allows them to shop around for the best deal. In businesses, there
was also a trend towards contracts with multiple suppliers and this further increased customer
power. These factors combined have led to lower industry attractiveness since 1990.
Substitutes

In 1990, email was not a viable substitute as it was still a part of the research network and not
commercially available. The only substitute was standard mail and facsimile. Therefore, in recent
years, attractiveness has lowered due to the introduction of another substitute.
New Entrants
It would be more difficult for a new entrant to enter in 1997 than it would have been in 1990 as the
current incumbents have had 5–7 more years of benefit

Information Protection Using Active Directory Rights...
End User Guide
ENTERPRISE ENCRYPTION
Information Protection Using Active Directory® Rights Management Services
Beach Body Windows Engineering
Thursday, 25 June 2015
Version 1.5
Prepared by
BeachBody Security
Contributors
MC Nguyen Revision and Signoff Sheet
Change Record
Date Author Version Change reference
June 11th , 2015 0.1 Initial draft for review/discussion
June 24th, 2015 1.5 Update for Active Directory Rights Management Services Reviewers
Name Version approved Position Date Custodian
Contents
Enterprise Encryption 5
Use Outlook 2010 and Microsoft RMS to Secure Emails [How–To] 5
Business Benefit 5
Supported Platforms 5
Rights Management sharing application user guide 5
Examples for using the RMS sharing application 5
________________________________________ 6
As soon as this process is complete, your document or email will be encrypted with a strong key of
2048bit in key size. The email or document can be saved off/lost or stolen but will remain protected
regardless if it falls in the wrong hands. 9
Protecting Word, Excel, Powerpoint 9
Restrict Access to your documents using Information Rights Management Service 9
How to Protect Non– Office Documents on Network or Local File Folders 14
Protect a file on a device (protect in–place) by using the Rights Management sharing application 14
To protect a file on a device (protect in–place) 14
________________________________________ 14
Protect a file that you share by email by using the Rights

Diversity Action Plan
Diversity Action Plan University of Phoenix SOC315: Cultural Diversity Dr. Abbas Khajeaian
October 21, 2007 Introduction The purpose of this paper is to describe a selected organization or
workgroup that has grown in population and diversity and to develop an action plan that has
accurate information best describing the trends in population growth and diversity within this
organization. The organization selected for this diversity action plan is Federal Express. Diversity
Action Plan Organizations in every size are realizing the value of creating a plan to increase and
manage diversity within their companies. The steps in developing this plan can include; assessing
needs, ... Show more content on Helpwriting.net ...
For this strategy to be successful, everyone in the organization must be represented. Evaluation
Evaluation is key to any diversity initiative. Indicators of success may include changes to the
employee profile, recruitment and retention patterns, numbers of employees accessing training or
other optional program components and employee feedback on diversity programs. Tools for
monitoring and evaluating program success may include: progress reports reports from a diversity
task force or diversity committee feedback from staff interviews or surveys interviews with
management and consultants analysis of key data such as numbers of employees accessing training
or other optional program components Federal Express

Impact Of My Grandmother On My Life
Who in your life has caused you to become a better person? For some people it's a parent who has
shaped you since the day that you were born. For others it's the stranger who always says hi to you
when you see them on the street. Maybe it's the couple down the block who struggles to make ends
meet, but always has a positive attitude. It may even be the person who has hurt you the most. These
people make us a better person even when we least expect it. I never realized the effect my
grandmother had on my life until she stopped recognizing me.
My grandmother's parents immigrated to Johnstown, Pennsylvania from a small town in Poland
close to Warsaw. As a young child she spoke two languages Polish at home and English when she
went to school or with friends. Life started out very difficult and never really got any easier.. Her
life continued to get worse when she lost her husband in a mining accident and her eldest son to a
car accident. My grandma used to tell me the stories of their deaths, and how it taught her how
strong she really is. She turned the hardships in her life into something beautiful, something joyous,
and something sentimental. These moments shaped her into who she is, but they do not define her.
These moments that she shares allow me to move on and find something joyful about every
situation even if they are not be ideal. When my grandfather passed away my grandmother gave me
the strength to look on the brighter side of the situation instead of the sad side.

Executive Summary : Debt Collect Recover, Llc
EXECUTIVE SUMMARY Debt Collect Recover, LLC. (DCR) is in dire need of a strategy for
communicating between its five statewide office locations. The current communication structure for
DCR has proven to be costly, time consuming, and an overall poor use of copy resources. The
Financial Department has determined the implementation of an intranet messaging system would
provide a cost efficient mean of real–time communication between facilities.
In the past Debt Collect Recover has organized sit–in quarterly conferences for executives and
monthly phone meetings for Key Personnel Management (KMP). This structure has proven to be
archaic in today's heavily cyber–based environment and is costing DCR an unnecessary lee way of
time and money.
Microsoft Office Lync for Business is the proven solution to this ongoing problem of
communication. Lync offers real–time office communication through the use of the cyber
technology's instant messaging, live–video/audio conferencing, mobile device enabled options, and
much more. With Lync we can bridge the communication gap and offer the opportunity to grow
beyond the current company size while saving money and saving time. INTRODUCTION –
OVERVIEW
Debt Collect Recover LLC. is in danger. The lack of effective communication, particularly as it ties
into the desire to expand the company, is an ongoing problem. As a company DCR is getting
nickeled and dimed in every aspect of the communication process. From lengthy commutes for

Athletic Trainer Essay
I had a hard time finding a career. All the careers I came across did not interest me at all. Until a
friend came up with the idea of the career of athletic training. That is when I started my research and
my interest grew greater. Athletic trainers help prevent and treat injuries for people of all ages.
Athletic trainers try to prevent injuries by educating people on how to reduce their risk on getting
injured. Another way Athletic trainers use to prevent injuries is by advising people on the proper use
of equipment. The amount of money you make depends on many occasions. Your salary depends on
your employment settings, level of education, and experience. The average salary ranged from
$28,495 to $63,568 (Mayo School of Health ... Show more content on Helpwriting.net ...
Working in hospitals and clinics, Athletic trainers spend most of their time doing outreach services,
like speaking at high schools.
The minimum requirement is a bachelor's degree, but most athletic trainers have a doctoral or
master's degree (Bureau of Labor Statistics pg 2). The basic classes you need to take are science and
health–related courses, like nutrition, physiology, human anatomy, and biomechanics (Bureau of
Labor Statistics pg 2). A teaching certificate is needed if working in a high school. Athletic trainers
have to have good communication and social skills, as well as being organized, inquisitive, and have
a desire to help people. There are a couple of methods Athletic trainers use to advance in their
position. Some switch teams and sports to receive more responsibility or gain a higher salary. Some
sell or go into the marketing business, using their experience to distribute medical and athletic
equipment. Athletic trainers had about 16,300 jobs in the year 2008. 39 percent were in public and
private school, universities, and colleges. 38 percent work in health care like hospitals, and
physician offices. 13 percent worked in fitness and sport centers like gyms and YMCA clubs. 5
percent of Athletic trainers work in spectator sports (Bureau of Labor Statistics pg 3). Employment
is said to expand 37 percent from 2008 to 2018. Job

Managing Valuable Ip Assets Owned By Their Clients Essay
Inprotech Inprotech allows law firms and intellectual property management specialists to take a
holistic approach to managing valuable IP assets owned by their clients. A flexible system ensures
that each firm can follow its own work practice to protect these valuable assets; adaptability means
that there are endless possibilities for improving productivity over time. As an integrated intellectual
property and practice management system, Inprotech stores a wealth of valuable data enabling
decision makers to combine financial information with case management statistics to inform and
guide consideration of strategic business plans. IP Matter Management IP Matter Management
provides the essentials and is the gateway to other systems and services. Automation and integration
in Inprotech gives firms a competitive advantage by freeing up staff while the system downloads
data from national IP offices, imports case details from an Agent or client's system, or retrieves
patent information for Prior Art consideration. As well as benefiting from integration with national
IP Offices, firms using Inprotech have the advantage of ready access to CPA Global products and
services such as the Law Update Service, Renewals Management Service, First To File, and CPA
Global IP Data Services. This, combined with the ability to incorporate content from other systems
at the case, client, or firm level, makes Inprotech the natural portal for all the firm's activities. When
designing workflows in

Case Study: The Academy For Lifelong Learning At Lone Star...
CONROE (January 5, 2015) – The Academy for Lifelong Learning (ALL) at Lone Star College–
Montgomery, a program for the 50–plus retired or semi–retired community, will host an open house
on Saturday, August 15, from 11 a.m.–1 p.m., in the Atrium of the Health Science Center (building
B).
The open house will provide attendees the opportunity to learn about and to register online for any
of the upcoming ALL lectures, workshops, or seminars offered at LSC–Montgomery. Plus, attendees
will have the chance to meet some of the class instructors and to socialize with other ALL members.
"This amazing program has been shaped, designed and driven by its members, and the community
we serve, over the past 15 years," said Steven Gorman, ALL program manager ... Show more
content on Helpwriting.net ...
Course offerings and program events vary with each campus.
A small annual membership fee of $35 allows members to take academy courses free of charge or at
a minimal rate. The annual membership lasts from September 1 to August 31.
For more information about ALL, contact LSC–Montgomery's continuing education department at
(936) 273–7446, or email steven.gorman@lonestar.edu.
LSC–Montgomery is located at 3200 College Park Drive, one–half mile west of Interstate 45,
between Conroe and The Woodlands. For more information about the college, call 936.273.7000, or
visit www.LoneStar.edu/montgomery.
Lone Star College System has been opening doors to a better community for more than 40 years.
Founded in 1973, LSCS remains steadfast in its commitment to student success and credential
completion. Today, with 78,000 students in credit classes, and a total enrollment of more than
90,000, Lone Star College System is the largest institution of higher education in the Houston area
and one of the fastest–growing community college systems in the nation. Dr. Steve Head is the
chancellor of LSCS, which consists of six colleges including LSC–CyFair, LSC–Kingwood, LSC–
Montgomery, LSC–North Harris, LSC–Tomball and LSC–University Park, seven centers, LSC–
University Center at Montgomery, LSC–University Center at University Park, Lone Star Corporate
College, and LSC–Online.

Five Forces Analysis-US Express Mail Industry Essay
Question 1 asked to complete a five forces analysis of the US Express Mail Industry. A five forces
analysis is done to rate the attractiveness of an industry.
Threat of new entry is low because the barriers to entry are high. Newcomers to the industry would
require an enormous amount of up front capital to set up the distribution networks and
infrastructure, such as establishing hubs, and acquiring aircraft and a large amount of ground
transportation vehicles (vans, trucks, ect). Economies of scale are significant and would deter new
firms from entering because initial sales volumes would be low do to the fact that existing brands
already have strong brand identification, and there are no cost advantages to entering, like
government ... Show more content on Helpwriting.net ...
The airports and the aircraft suppliers aren't only relying on the express mail industry, so that also
gives those suppliers more power to charge what they want (landing fees, cost of planes). Ground
transportation vehicles is the only input that would allow for more bargaining power since there are
numerous alternatives available, there is more room for the industry players to negotiate price.
The availability of substitutes is medium mainly because there aren't a large number of substitutes
out there for express mail outside of the industry. Most next day deliveries are business documents,
parcels, letters, ect, not typically cargo. So substitutes could include email and faxes, both are faster
and cheaper than express mailing. Depending on the nature of the business, video conferencing or
the old fashion telephone could be used. If the parcel is going somewhere local maybe could use
bike messengers, or just hand deliver. There are also the second tier players, like RPS, DHL and
TNT, while they are still in the delivery industry; they tend to specialize in areas other than express
mail. With RPS, it is second day service at 40–50% less, and a business that does a large amount of
overseas or international express shipments may want to substitute with DHL or TNT, who
specialize and differentiate themselves in the international market.
The Intensity of

Effective Time Management Procedures : Clear Communication...
Effective time management procedures.
Clear communication processes and procedures.
Appropriate project/task tracking procedure.
Assessment and acknowledgment of team performance.
Personal management
As well as being organised, it is critical for the team's success to follow set processes as outlined in
company process's manual
Security
Internet security
Protecting information from accidental or intentional interference.
Software
Unreliable, untried software may be full of "bugs", which can cause system failure.
Recommendations
Software
It is recommended that software developed by 5 Point Ag called Teamspace be used, this perfect
web–based package of collaborative communication tools uses a professional ... Show more content
on Helpwriting.net ...
Chat: all members can chat in their own team chatroom to discuss ideas, themes, and other work
related topics, and automatically lets you know when other members have entered the room. Chat
can also be automatically documented.
Discussion forum: a powerful tool for solving problems and supports time–delayed exchange
between team members. This is especially suitable for structured topics and over a longer time
amongst bigger groups.
Brainstorming and idea evaluation:
Notice board and Bulletin
Teamspace uses the latest Secure Socker Layer (SSL) technology to protect information, however
due to the large size of the organisation, and the sensitive nature of most documents and other
material of Pharmaceuticals firm, it is highly recommended that an Enterprise Server License be
purchased, this allows installation of Teamspace on our own servers affording the same security,

backup and responsibility of this data as with existing company information.
Pharmaceuticals firms will also benefit from the Enterprise Server License with a customised login
page, which can be incorporated into the firms existing website.
5 Point Ag released Teamspace software in 2001; reputable companies like BMW, BBC, Phillips
and BP already use Teamspace.
The environment can be personalised to team and/or individual requirements and has built in
activities list making it a perfect tool for the team leader to stay updated on how the

Essay on Huella Airlines
Huella Hong Kong Online travel is a Malaysian–based travel portal that targets customers in Asia
and Asia Pacific. Huella Hong Kong's revenue growth is decreasing and their market share is
declining. Huella Hong Kong has a state–of–the–art technology and business model. The people at
Huella need to know what else they need to have or do in order to get out of this downward spiral.
This case analysis will cover the problems Huella Hong Kong is facing, the different stakeholders
and their effect on the problem, the alternatives solution, and the recommended solution.
The key players: * Huella Hong Kong: the online booking company. Regardless of their state–of–
the–art technology and their creative business models, their revenue growth ... Show more content
on Helpwriting.net ...
Huella Hong Kong can go even further and offer a combination of both offers above.
The problem with this solution is that existing travel agencies are already making huge profits and
controlling most of the market. They won't be easily persuaded to help a potentially big competitor
enter their market. The reason for that is that it's obvious that Huella Hong Kong would go solo as
soon as they get enough recognition in the market. If this happens, it's going to be hard for the
traditional travel agencies to compete against them. The second alternative is for Huella Hong Kong
to open its own offices in Hong Kong following a "Click–and–mortar" model. That will make them
appear as any traditional travel agency. Through that, they will be able to attract customers more
easily. After acquiring a customer base, they can start educating people more and more about online
booking and then inform them about Huella Hong Kong's website and how that it is in fact more
convenient for customers to use the website than to come to the physical office. Then, they can
phase out the traditional physical offices gradually until they go back to the original model
completely.
The problem with that is that this solution will require new business models in order to facilitate the
opening of the physical spots. Also, at a certain point of time they will have to get rid of all the
tangible assets they acquired when they

Career Scavenger Hunt Essay
Career Scavenger Hunt Instructions
Part I: NCDA Scavenger Hunt
1. What is the relationship of the NCDA to the American Counseling Association?
The relationship of the NCDA to the American Counseling Association is that the "NCDA is a
founding division of the American Counseling Association and collaborates with the ACA to jointly
represent the interest of counselors in congress and in the national legislative process" (NCDA,
2015).
2. What is the purpose of the NCDA?
The purpose of the NCDA is to "promote the career development of all people over the life span"
(NCDA, 2015).
3. What are your personal results after taking the Career Decision Making Difficulties Questionnaire
(CDDQ)? Note: Once you are at the CDDQ launch page, you can ... Show more content on
Helpwriting.net ...
Specifically, he is interested in a job that "pays well." Which of the following occupations would
you recommend and why?
After considering my client's desires, as well as his skills, I would advise that he pursues a career in
investment banking. My client has sales, management, and customer service skills from his pervious
position as an automobile dealer, which will aid him selling securities and commodities as an
investment banker. My client would also receive decent financial compensation as an investment
banker. The median pay for investment banking in 2012 was 71,720 annually (Bureau of Labor
Statistics, 2014). However, my client would have to receive a Bachelors Degree for an entry–level
position (Bureau of Labor Statistics, 2014). Although, all of the prospective career the client
suggested requires pursuit of higher education. Lastly, a position as a "financial service sales agent
is projected to grow 11 percent from 2012 to 2022", creating a demand in employment (Bureau of
Labor Statistics, 2014).
Scenario 2: A client who is just starting college is interested in exploring career opportunities that
will best ensure finding a job after graduation. Specifically, she has narrowed her choices to 1 of the
following careers. What are the employment outlooks for each of these occupations?
The client did not specify what specific field of counseling she is interested in.

Deutsche Post Is Europe 's Leading Postal Service Provider
Deutsche Post DHL Group is the world's leading mail and logistics company operating under two
strong brands: Deutsche Post is Europe's leading postal service provider. Deutsche Post AG is
uniquely positioned in the world's growth markets, with a comprehensive range of international
express, freight transportation, e–commerce and supply chain management services. Deutsche Post
AG is a listed corporation domiciled in Bonn, Germany. Corporation has approx 470,000 employees
in more than 220 countries. Deutsche Post became the major shareholder in DHL and 100%
shareholding was completed by the end of the year.
The Group is organised into the four operating divisions Post – eCommerce – Parcel, Express,
Global Forwarding, Freight and Supply Chain, whose products and services we describe in the
Business units and market positions chapter. Each of them is under the control of its own divisional
headquarters and subdivided into functions, business units or regions for reporting purposes. They
consolidate the internal services that support the entire Group, including Finance, IT, Procurement
and Legal, in Global Business Services (GBS). This allows them to make even more efficient use of
their resources whilst reacting flexibly to the rapidly changing demands of the business and
customers.
Its 3 main competitors would be FEDEX Corporation, UNITED PARCEL SERVICE, INC. , TNT
Express N.V.
They are currently following their 2020 strategy by focusing on their core business logistics with

Jordan Brofsky Research Paper
Who is Jordan Brofsky? A quiet but slightly odd individual who has an obsession over music and
food. When I think of the three roles that have shaped me to be who I am today I must give credit to
the fact that I play the role of a friend, a student, and an archer. Without these three qualities I
possess, I would not be who I am today and might not have the relationships I have. Being a friend
is a lot tougher than some people would think. You have to find a person you share some common
interests with, make sure they don't think you are weird, and so on so forth. To achieve the title of a
"friend" it takes some work. By becoming a close friend to a few individuals, I have gained the
knowledge of being caring, understanding, and a bit straightforward at times. In life you have to be
caring and understanding. Having these characteristic might benefit you in getting a job, or keeping
relationships with people you don't want to lose. Straightforwardness is definitely necessary in life.
If you are having an issue with someone and you want to solve it, sometimes being straightforward
is the way to go. Being a friend has affected my life drastically and has had a huge impact on my
daily existence. ... Show more content on Helpwriting.net ...
I have gained so much knowledge from the schools I have gone to and would not be as smart as I
am today if I did not acquire an education. Being a student has shaped me to be a hardworking
individual. It has also pushed me to set goals for myself and have high expectations. Having the trait
of being hardworking will get you very far in life. If you are hard working, you are not going to give
up and will reach the goals you aim for. Setting goals for yourself is also very important because it
gives you an idea of what you want to accomplish in a certain amount of time. Having high
expectations will make you push yourself to be the best you, you can

Key Elements For Fedex Corporations ' Success From...
The FedEx Corporation has been the world's leading express shipping and distribution company
almost three decades. In its time frame, it has expanded into five companies that is spread across
211 counties. The purpose of this paper is to introduce some of the key elements to FedEx
corporations' success from strategy, innovation, planning, and ethics. This paper will also examine
and compare the four types of innovation theories in relation to innovation, planning, strategy, and
business ethics. Innovation Theories Innovation is defined as a method to doing or creating
something different or new. Before starting the innovation process, it is imperative that the plans
create opportunities to add growth to the company. When innovation ... Show more content on
Helpwriting.net ...
Value innovation can be achieved by implementing a focus on innovation and creation of new
market possibilities (Value Innovation, 2015). Kim and Mauborgne explains how innovative
companies beat their competitors by creating products or services for which there aren't any present.
With value innovation it doesn't mean that a company develops or creates new goods or services.
The goal of value innovation is to create new demands in efforts to change the market as well as
make competitors irrelevant. Value innovation can improve existing services as well as lower the
cost for the company and their customers. The Blue Ocean Strategy is a strategy that companies use
as an opportunity for quick profitable growth. It focuses on those markets within the same industry
that have not been in existence; therefore, competition is not an issue. The Blue Ocean Strategy is
different from the traditional strategy in that the traditional strategy focuses on value and cost as a
trade; however, for Blue Ocean Strategy, companies pursue the expansion of a current product and
low cost at the same time (Kim W. and Mauborgne, R., 2004). The key elements of the Blue Ocean
Strategy are: value proposition, profit proposition, and people proposition; however, if one of these
propositions is not addressed properly, then it causes an imbalance in an effort to execute the
strategy. (Kim, W.

Essay on credit card ethics
On October 7, 1998 the Department of Justice announced it's intent to sue Visa and MasterCard on
antitrust grounds. U.S. Attorney General Janet Reno said, "The Justice Department's antitrust
division found persuasive and systematic evidence of the harm done to competition in the credit
card market. Competitive initiatives that could benefit consumers have been abandoned, delayed or
suppressed. Consumer choice has been reduced, and competition among card networks has been
substantially restrained"(American Express Company, 2000, 1).
The suit is being issued by the DOJ, but clearly being driven by American Express and Discover
respectively. These companies, the two remaining credit card brands that make up the main players
in the industry, ... Show more content on Helpwriting.net ...
These networks, in conjunction with the Department of Justice, are attempting to change certain
rules enforced by Visa and MasterCard that they deem illegal, unethical, and restrictive of
competition. By it's very nature; violations of antitrust laws would be deemed unethical business
practice. Therefore determining the guilt or innocence, with respect to antitrust violation, should
effectively gauge the behavior involved.
The overriding issue is the legality of a Visa and MasterCard policy whereby, any member
institution cannot issue American Express or Discover cards if they also wish to be a
Visa/MasterCard issuer. However, at the same time no such restriction is placed upon a member
banks ability to distribute Visa if they are a MasterCard association member or MasterCard if the
Issuer is a Visa association member. Keep in mind, that Visa and MasterCard consider themselves
separate entities competing for the same market share and the favor of the same card issuing
institutions. Therefore, Visa and MasterCard effectively allow all financial institutions to conduct
business with each other but not with the American Express and Discover networks. The DOJ, as
previously stated, sees this as a breach of anti–trust legislation and a violation of the antitrust
legislation they are obligated to enforce. For over six decades, the mission of the Antitrust

The Contrast Between the Daily Mail and the Independent...
The Contrast Between the Daily Mail and the Independent Newspapers need to aim at a specific
corner of the market to be successful. The main reason for this is that if you have a readership
consisting of a specific class or type of people eg. Middle class business men. Then advertisers who
want to appeal to that specific audience will use that paper for their advert and the paper can obtain
large profits from adverts and the advertisers can sell lots of products. Therefore the paper needs to
know the readers status so it can tell the advertisers what kind of people they could reach by
advertising with them. Whereas the Mail doesn't put adverts on the front page (as there is limited
space), the ... Show more content on Helpwriting.net ...
It also uses the symbol of an eagle which conveys an image of class and elegance as well as wisdom
and authority as the eagle is the top of its food chain. The headlines of these two papers differ vastly
as they are trying to achieve different aims. The Mail's headline of 'THE BLAIR MUTINY' was
designed to give a dramatic look to the page as it is in a huge, bold text. It is also a WOB (white on
black) which is only used when it is a serious and important issue. It uses the word 'Mutiny' which
adds lots of stress to the headline as it is a powerful word that has a dramatic. The use of 'Blair
Mutiny' is clever as it mimics 'The Cain Mutiny' which was when the crew of Cain's ship mutinied,
just like now as Blair's 'crew', the cabinet are revolting. The Independents headline of 'Short faces
the sack over act of treachery' is much less in your face as it is printed in a much smaller print than
the Mail's and also it isn't in bold. Unlike the Mail the independent haven't used WOB (white on
black) which gives it a lower profile. The use of the word 'treachery' gives it more drama and
emphasis. Although it is obvious to see that this paper is not looking to attract readers by impact and
dramatic looks, it is more aiming at people that will read it for the

Current Market Conditions of FedEx
Project Overview � PAGE * MERGEFORMAT �1�
Current Market Conditions – FedEx
March 1, 2010
University of Phoenix
�
�
Current Market Conditions – FedEx
INTRODUCTION
The purpose of this paper is to review the current market conditions for FedEx. Like many
organizations, FedEx is faced with different market conditions on a regular basis. Team A has
reviewed some of the market conditions and addresses which ones will or will not change. The
research that Team A compiled together are conditions such as market structure, impact of new
companies, pricing, technology, productivity, price elasticity, competitors, and several more. After
reviewing the market conditions, Team A will show how FedEx has managed to continue growing in
today's ... Show more content on Helpwriting.net ...
–Offering shipping for improved customer service and convenience via fedex.com
–Pioneering the use of wireless technology for shipping over 25 years ago with the introduction of
the Digital Assisted Dispatch System (DADS).
PRODUCTIVITY
It is clear that FedEx wants to stay ahead of competitors such as UPS, USPS, and DHL. In today's
market it is about having the best people, the best technology, and having the strongest customer
service attitude. With these three key elements's FedEx will continue to grow the business in the
now, but more importantly is strengthen the future business. FedEx has identified the importance of
employee relationship, which in the short and long run improves overall customer service. If the

employees are happy with FedEx than overall productivity will increase.
"The Employee Loyalty Index (ELI) at FedEx Express complements i4cp's core focus of leveraging
human capital as a driver for increased market performance. The ELI is a tool that gauges multiple
indicators of employee loyalty – and other critical factors that drive this commitment– on an
ongoing basis. The information is then used to develop proactive processes and forward–thinking
initiatives. The index is not designed to simply measure loyalty for loyalties sake, but to act on the
premise that loyal employees help to build customer loyalty, and, in turn, greater profits." (Retrieved
3–1–2010)
COST STRUCTURE
The cost structure of

Analysis of Tourism Industry
Travel Agency & Services Industry Analysis Report
Introductory Paragraph engulfing entire summary of paper The Travel Agency and Services Industry
comprises of businesses that are primarily engaged in acting as agents in selling travel, tour, and
accommodation services to the general public and commercial clients. The products and services
that are primarily sold in this industry are travel accommodations such as domestic and international
airline, railroad, vehicle, and cruise reservation; packaged tour experiences and activities; and
lodging reservations in hotels and various types of resorts.[i] The first travel agency was established
in 1758, with the first modern agency that packaged tours and had relationships with the individual
... Show more content on Helpwriting.net ...
The online travel agency area is very competitive. The barriers to entry for this area are very low
and the level of regulation is very light, so there a ton of companies in this market. The top six
competitors make up 67% of the market share, some of which will be discussed and analyzed
further; the remaining 33% of the market share is comprised of the various other websites. The top
players in order are: American Express Company, Carlson Companies, Expedia Inc., Priceline.com
Inc., Sabre Holdings Inc., and Travelport. [v] American Express is a global travel, financial and
network services company. The Global Travel Services segment of the company operates their
travel services through American Express Business Travel, which has a focus on corporate clients of
any size. In 2009, they had 26 billion dollars in global travel sales. They have their own network and
partnerships links with other companies. Their travel solutions are offered online and offline, with
about half of their sales through each. American Express has grown from commission–based fee
model to a fee–for–service model.[vi] Information technology has helped them to enhance their
customer service greatly. They

Cargo Transport Evolved From When The Cargo Industry
Background
Shipping a package/parcel to anybody around the world today seems easy and convenient; the
thought of what the carrier goes through does not cross anybody's mind. The airline industry in
cargo transport evolved from when the cargo industry began. When comparing all airliners in cargo
transport, all the basics for carrying cargo seems to be the same. First aircraft and crew safety must
be adhered to and proper weigh and balance must be accomplished. Inspection of the cargo is
critical! Proper weight, hazardous material, and dimensions must be physically checked. Finally, all
paperwork must be compiled...but, how did all this came to be? When all this started back in 1918
and Air Mail service begun, I bet nobody checked all these precautions we do today. Possibly loaded
the aircraft with as much bags of mail in the cargo hold as the aircraft could hold and attempt a
takeoff. After having much success the U.S. post office took over all responsibilities for the War
Department, and so we begin. (Vassilopanagos, A. 2015)
History of FedEx
After the end of the war in 1944 there was an abundant supply of military pilots, ten of which came
from the 1st American Volunteer Group (AVG). They were experienced in hauling freight and
started their own company calling it National Skyway Freight, which later became known as the
Flying Tiger Line. The company utilized surplus aircraft purchased from the Navy and created a
transcontinental route across the United States.

Notes On The Pony Express
pg.1 The Pony Express The Pony Express was an extremely important event in history for three
profoundly good reasons. All together, it helped the farther east states to keep in contact with the
West, news of what was happening, important documents, sometimes small packages and family
letters were being sent to different states, and it helped for new and more improved ideas of how
could the spreading of news could be spread faster and safer. The good reason of keeping all the
states in contact with all the others is because families moved or some family members moved to
further states for jobs. Travelers traveled in search for wealth and land and with this certain cause
people needed to know what was going on and ... Show more content on Helpwriting.net ...
With e–mail and e–documents, bills and insurance statements, which used to require first–class mail
to and from a destination, can now be sent for free and within just a few seconds it is received. But
before the internet was invented other ideas was sparked as well. Ideas how to have contact all over
the world by crossing the ocean faster by air and on the water was invented and later on perfecting
in this time of life.
History: The basic reason, because Pony Express was thought of and put into action is because of
the response to the Civil War and with the Great California Gold Rush. In the midst of the 1800s, as
individuals traveled to the West Coast in search of fortune and with the country teetered on the brink
of war, three businessmen, William H. Russell, William B. Waddell, and Alexander Majors, saw an
opportunity that would help them and also for the people. By keeping the east connected with the
west, the Pony Express held the nation together. Young Pony Express riders charged across the
country by over two thousand miles of wilderness were crossed, including a section of high
mountain desert located in Nevada. For the Pony Express, the standard delivery time for letters were
ranged from days to weeks which sometimes led a month. In 1860, William H. Russell, William B.
Waddell, and Alexander Majors, believed they could change that with the Pony Express. The plans
for the Pony Express were put into action on April 3,1860 as soon as men under 18 from

Company Weaknesses And Resource Deficiencies
COMPANY WEAKNESSES AND RESOURCE DEFICIENCIES
Rising Prices: FedEx prices are higher as compared to their competitors which can be a potential
weakness if their customers do not perceive a difference between FedEx and its competitors.
Labor Disputes with Pilots: The FedEx Pilots Association is formed by the FedEx pilots. The motive
of this global body was to bring about changes in the pilots' salaries, retirement benefits and also
restricting outsourcing of foreign flights. The pilots can share their views and feelings through a
website. There was a case in 1998 where the pilots were about to go on a strike which enabled
FedEx and FedEx Pilots Association to develop an agreement that was posted on the website.
However, this agreement did not satisfy the expectations of the pilots and thus, this is an internal
weakness for Federal Express keeping in mind the fact that it has about 3500 employees in its kitty.
FedEx would suffer and force other competitors to take over if its pilots would go on strike and also
incur heavy losses. There was a case in 1997 where the UPS employees went on strike forcing
FedEx to take an extra 800,000 shipments in a day.
Running Subsidiaries Separately: FedEx has made a conscious effort to keep their companies
separate to allow a much more organized and structured working environment.
In the 1998 annual report of FedEx, CEO Frederick Smith states, "Simply layering the unique
resource and operating requirements of a time–definite, global,

Kenneth I. Chenault is the CEO of American Express
Kenneth I. Chenault was born on June 2nd, 1951, in Mineola New York. He went to Bowdoin
College and he also went to Harvard University. Before he became CEO he was working at Bain &
Company from 1979 to 1981 as a management consultant. Chenault is the chairman and chief
executive officer (CEO) of American Express. He went to go work for American Express in 1981 as
Director of strategic planning. He saw an opportunity to work in a different department within the
company, which was the merchandising group. Chenault saw and wanted a challenge, and he got
one. He took the company from making 150 million to 500 million. He manages 70,000 employees
at American Express; he describes his leadership style as simple but complex. The simple part is that
he has been consistent in his goals, which are to serve responsibility of customers, employees and
shareholders. He is always looking for good leaders within the company. He feels like since 70,000
employees work at the company and he will not have the chance to interact with all of them, he says
that every person at the meeting should share what was discussed to 20 or more employees so
everyone can feel part of the company. Constructive confrontation is key and very important to him
he wants employees to have that; people should have the ability to speak up, and he believes that
leadership can be taught. Even though American Express does not have formal leadership training,
Chenault hopes to teach people, by people following him and

Intangibility Case Analysis Of The American Express Company

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Intangibility Case Analysis Of The American Express Company