09 / 05 / 2010
CONTENTS:   Continue about the team work!     Group   Decision Making.              Collaboration VS Consensus     Deal...
GROUP DECISION MAKINGAt two stages:   Collaboration as a process    Search, Consultation, Discussions, etc    You are in ...
COLLABORATION   A way of working in a team that has common    goals.   Requires agreement on how team members    will be...
COMMON NORMS   Cognitive:                     Social:       Listen actively                Respect others       Be sp...
CONSENSUS   A decision making rule:         I believe that you understand my point of          view.         I believe ...
SUMMARY OF KEY POINTS    Collaboration requires:          Agreement on goals          Agreement on norms    Consensus ...
DEALING WITH CONFLICT Nobody is a real loser until they  start blaming somebody else.  John Wooden                        8
MODULE OVERVIEW     Conflicts vs. differences     Common causes of conflict     Responding to conflict                 ...
EVERY DIFFERENCE ISNOT A CONFLICT   Issue — we need more information.   Problem — we need to develop a solution.   Conf...
EMOTIONS   Anger          Love   Disgust        Sadness   Enjoyment      Shame   Fear           Surprise          ...
COMMON CAUSESOF CONFLICTS    1.   Personal differences    2.   Different understanding    3.   Escalation of commitment   ...
1. PERSONAL DIFFERENCES   Silence:         Agreement?         Disagreement?   Regret:         Accepting responsibilit...
2. DIFFERENT UNDERSTANDING   Rock, paper, scissors   “Give it to me”   Pair up                             14
3. ESCALATION OF COMMITMENT   When one approach goes wrong, we tend to    assume that we failed to commit enough    resou...
GENERIC CONFLICT RESOLUTIONAPPROACHES   Withdrawing, denying, avoiding   Smoothing, accommodating   Forcing (pursuing y...
SUMMARY OF KEY POINTS   True conflict involves strong emotions   Understanding others helps to minimize    conflicts   ...
Project Organization and Team Building
Upcoming SlideShare
Loading in …5
×

Project Organization and Team Building

774 views

Published on

Published in: Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
774
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Project Organization and Team Building

  1. 1. 09 / 05 / 2010
  2. 2. CONTENTS: Continue about the team work!  Group Decision Making. Collaboration VS Consensus  Dealing with Conflict. Conflict & Emotions
  3. 3. GROUP DECISION MAKINGAt two stages: Collaboration as a process Search, Consultation, Discussions, etc You are in a team not a group only Consensus as the outcome Results, plans, etc 3
  4. 4. COLLABORATION A way of working in a team that has common goals. Requires agreement on how team members will behave:  Cognitive processes  Social processes 4
  5. 5. COMMON NORMS Cognitive:  Social:  Listen actively  Respect others  Be specific  No side conversations  Focus on the doable  Participate  Focus on the outcomes  No personal attacks  Look for common ground 5
  6. 6. CONSENSUS A decision making rule:  I believe that you understand my point of view.  I believe that I understand your point of view.  Whether or not I prefer this decision, I will support it because it was reached openly and fairly. 6
  7. 7. SUMMARY OF KEY POINTS  Collaboration requires:  Agreement on goals  Agreement on norms  Consensus requires support for the decisions of the group Home 7
  8. 8. DEALING WITH CONFLICT Nobody is a real loser until they start blaming somebody else. John Wooden 8
  9. 9. MODULE OVERVIEW  Conflicts vs. differences  Common causes of conflict  Responding to conflict 9
  10. 10. EVERY DIFFERENCE ISNOT A CONFLICT Issue — we need more information. Problem — we need to develop a solution. Conflict — we need to overcome the emotions that are involved. 10
  11. 11. EMOTIONS Anger  Love Disgust  Sadness Enjoyment  Shame Fear  Surprise 11
  12. 12. COMMON CAUSESOF CONFLICTS 1. Personal differences 2. Different understanding 3. Escalation of commitment 12
  13. 13. 1. PERSONAL DIFFERENCES Silence:  Agreement?  Disagreement? Regret:  Accepting responsibility is most important — “Sorry. I made a mistake.”  Intent is most important — “Sorry. I didn’t mean to offend you.” 13
  14. 14. 2. DIFFERENT UNDERSTANDING Rock, paper, scissors “Give it to me” Pair up 14
  15. 15. 3. ESCALATION OF COMMITMENT When one approach goes wrong, we tend to assume that we failed to commit enough resources. So we commit more resources — we speak louder or more slowly, using the exact same words. Instead of more resources, we should consider trying a different approach. 15
  16. 16. GENERIC CONFLICT RESOLUTIONAPPROACHES Withdrawing, denying, avoiding Smoothing, accommodating Forcing (pursuing your point of view at the expense of others) Compromising, negotiating Problem solving, collaborating, confronting the problem 16
  17. 17. SUMMARY OF KEY POINTS True conflict involves strong emotions Understanding others helps to minimize conflicts Problem solving is generally the best way to manage conflict 17

×