2. Contents
• Importance of Communication
• Process of Communication
• Barriers to Communication
• Techniques to overcome these
Barriers
• Communication Networks
3. • The structure extensiveness and scope of
organization are almost entirely determent by
communication techniques
(Chester Barnard).
• Communication is the “essence of
organization”
(Daniel Katz & Robert Kahn)
Definition
4. Communication is the life blood of every
school organization, It is a process that links
the individual, the group and the organization
It mediates inputs to the organization from
the environment and outputs from the
organization to the environment
Importance
6. Communication Process
Exchange of information between sender and a
receiver
Components:
Ideating (info. Transmitting to some individual)
Encoding(symbolizes the idea)
Transmitting (verbal/non-verbal)
Receiving(good listener/attantive)
Decoding(Interpreted meaning)
Acting(feedback to sender)
8. Non-verbal Communication
• Kenesis (Body movement/position)
• Paralanguage(voice qualities)
• Proxemics(Space)
– Intimate zone
– Personal zone
– Social zone
– Public zone
(Edward Hall)
• Chronemics(Time)
9. Direction of Communication
• Downward communication
• Upward communication
• Horizontal communication
• Diagonal communication
• The Grape-vine
