1. The Unified Communications journey, from ideas to deployment at Newport City Homes 1 Customer & Service Orientated Communications Theatre Darren Lloyd Information Systems Manager Andrew Simpkins Lester Hewett Phillip Priestley

2. Questions Can you please tell me about NCH, what you do, where you are based and how many users you support? Why were you looking at a new voice system, what changes in the business were driving this? What were your key requirements? What were your options? What benefits did you see from the MSFT OCS platform? How did you sell the concepts and solution to the board? Can you describe the solution? Have you deployed handsets or headsets? What feedback have you had from the users? What are your next steps? What would you have done differently? How have your voice and data teams worked together on this project as this brings new skills and challenges to each team? 2

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5. Accelerated

7. Thank you 6 Stand 809