1. www.ODRtraining.com
training in ODR since 2007
Liteko 1 (2004)
• Not built in a modular structure, thus requiring large
code changes in order to make simple
changes/add new features;
• Database tables copied in different tables but not
inter-linked
• Inadequate technical documentation
• As promoted and userbase increased, its operation
began to slow down
4. www.ODRtraining.com
training in ODR since 2007
Benefits From SAAS
• Proven efficiency (as long as not early adopter)
• Future proof – no need to rebuild
• Modular – easier and safer to add new functionality
5. www.ODRtraining.com
training in ODR since 2007
The UK’s Online Civil Money Claim Pilot
• For a fixed amount of money <= £10,000
• Against no more than one defendant (people or organisations)
• Served to a defendant with an address in England or Wales
6. www.ODRtraining.com
training in ODR since 2007
• Claims issued as at May 2020 = 137,157
• 50% are under £1,000 in value
• 20% under £300.
The UK’s Online Civil Money Claim Pilot
17. www.ODRtraining.com
training in ODR since 2007
Using Smartsettle ONE
18 months of negotiation
3 months in the online civil money court
Failed small claims telephone mediation
1 hour of visual blind bidding ODR
18. Mediated or Facilitated Disputes
0 100 200 300 400 500 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000Dan Ed
Private
Mediator and Dan
Between Mediator and
All
Private
Mediator and Ed
SEND MESSAGE
Your message Your messageYour message
SEND MESSAGE SEND MESSAGE
No messages …. No messages …. No messages ….
the amount the defendant will pay the claimant (GBP)
19. 0 100 200 300 400 500 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000
Opening Session
Ed’s View
. End of Opening Session
No Agreement
.
Visible
Demand
Secret
Demand
Secret
Offer
Visible
Offer
Gap
Not visible
to Ed
EdDan
20. Second Session
Ed’s’s View
.
.
Dan
Ed’s
Visible
Demand
Ed’s Secret
Offer
Dan’s Secret
offer
Visible
offer
gap
Not visible
to Ed
0 100 200 300 400 500 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000
Ed
End of Second Session
No Agreement
21. Final Session
Ed’s’s View
.
.
Ed’s
Visible
Demand
Ed’s Final
Secret Offer
Dan’s Secret
offer
Visible
offer
Ed
overlap
0 100 200 300 400 500 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000
Dan Ed
22. Resolving the Overlap
Split the difference ?
‘Split the difference’ rewards the party that holds back
.
.
Overlap £300
1200 1300 1400 1500 1600Dan Ed
23. 1400
Reward Early Effort
.
Ed’s last
move £200
Dan’s last
move £400
Rewarding Early Effort
Ed had entered the Zone of Possible Agreement (ZOPA), the overlap, before Dan (a greater early effort).
Ed is rewarded for the early move by dividing the overlap in the ratio 1:2 (the ratio of the final moves) and
he receives the greater proportion of the overlap.
The Agreement is better than both their bottom lines
Dan holding back
.
Ed’s early effort
£300 Overlap
(ZOPA)
0 100 200 300 400 500 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000Dan
Ed
24. Resolving a Small Gap Impasse
(an imagined scenario)
No clear loser (save face)
What Do Parties Really Want?
Quick settlement
Minimal external intervention
Split the
Difference?
Final Secret
Offer
Final Secret Demand
0 100 200 300 400 500 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000
25. Final Secret Offer
0 100 200 300 400 500 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000
Final Secret Demand
Extended bids from
parties added
Resolving a Small Gap Impasse
(an imagined scenario)
In this imagined case there would be no
agreement at the end of the final session.
However, both parties have independently
chosen to apply the ‘Automatic Deal Closer’
and extend their last secret bids by £2,000.
26. Final Secret Offer
Final Secret
Demand
0 100 200 300 400 500 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000
Reward Early Effort determines a settlement of
£1,200. Both parties have extended their bids
to cover this outcome. Settlement is confirmed
at £1,200.
1200
Resolving a Small Gap Impasse
(an imagined scenario)
