6. Our Training Solutions
1000 Strategy
9000 2000
Resources Processes
8000 3000
IT Talents
7000
4000 Structure
Customers
6000 5000
Sales Marketing Upon your request we will send
you the complimentary list of
courses 6
Management Mix®
7. Our Specialized Training Solutions
Banking &
Insurance
Pharmaceutical Development
Education &
NGO’s
Public
Sector
Fundraising
Media
Healthcare
Legislative Management
Hospitality HORECA
Management Mix®
8. Our Training Process
1-Competency Gap 2-Training Needs 3-Training Program 5-Evaluating
4-Conducting the
Analysis Assessment Design Participants’
Training Program
Performance
(CGA) (TNA) (TPD) (CTP)
(EPP)
Deliverables Methodology
Deliverables Report
CGA Active Participation
TNA Report Group Discussions
Handout : Methods and Tools Workshops
Exit Report - Individual Real Case Studies
Exit Report - General Simulations
Certificates – Training “Passport” Experience Exchange
Test Results Self Evaluation Tests
Management Mix® 8
9. Some of our In-House Trainings:
Holcim has implemented
successfully the integrated
International “Management Mix experts helped us
in implementing successfully the BS
Quality, Health & Safety, and 18001, ISO 14001. Currently we are
Environmental Integrated implementing the ISO 9001, and in
Management System with parallel a Talent Management
System “.
Management Mix.
Mr. Vincent Fretay
Mr. Vincent Bouckaert, Industrial Manager, YBC
GM, HOLCIM Pernod Ricard Group
Trainings delivered to 400
managers & staff on process
“We are implementing the 9
management were very helpful,
innovative steps of
we are extremely delighted.
Management Mix”.
Mrs. Nada Bandar El-Amine Mr. Stepan Guyshian
Head of Process Management, GM, ACBA-Credit Agricole
MobiNil-Orascom Telecom Group
“VivaCell-MTS & Management Mix are “Effective collaboration in delivering IT Risk Working with Management Mix in
in a partnership since 2006 having Management & Business Continuity delivering ISO standards Trainings
objectives to develop the Management”. through strong partnership.
competencies of our Managerial staff
and the staff of the Contact centers Dr. Jayasree Prasannan
(more than 600)”. Director of Training, Middle East & Africa, Dr. Rainer Vianden,
Mr. Ralph Yirikian, GM, BSI Group Director of Certification
VivaCell-MTS Group
Management Mix® TUV Rheinland Group 9
10. Some of our In-House Trainings:
Gulf Countries
Designing & delivering a Al Mubasher sponsored the IT Risk
Leadership Development Management & Business
Program for 72 team leaders. Continuity Management Training.
Mr. Hamad Al Sibahi
Director of Planning, PIC Mr. Mohammed Rashid Al Ballaa
Petrochemical Industries Company Chairman, Al Mubasher
A special program was designed to Design & delivery of a Training
the Commercial Staff of Zain during Program on Marketing Strategy
the Co-branding with Vodafone & trainings since 2004 which have
Unmbrella Branding. great impact on our graduates.
Dr. AhmedAl-Shatti, Mr. Adnan El Ali
CEO, Zain Bahrain , Member of the Project Manager,
Group Board of Directors / Zain Kuwait Investment Authority
Reengineering the customer “IT Risk Management training was really Design & delivery of a Customer
service center which resulted in interesting & helpful for information Service and Sales courses for the
the reduction of the customer security management” staff of the Call Center & the touch
waiting time. points.
Mr. Ahmad Shehii Mr. Tawfege M. Al-Utagey Mr. Imad Mirza,
Dubai Municipality VP-IT , Saudi Stock Exchange ,TADAWUL HR Development Manager,
Management Mix® Kuwait Financial House 10
11. Some of our Public Trainings:
Middle East
“Excellent trainer’s “The training was very
methodology, very motivating satisfactory. The presentation
course and information shared was clear and the interaction
between all participants”. was pleasant”.
Mr. Jihad Tannir Mr. Samer Daouk
Chairman, A.C.M. Security & Real Estate Product Specialist, La Roche Ltd.
“The training was very good
and satisfying; I learned lot “I’m very satisfied and
new things and so many would like to repeat by
confusions are made clear”. attending other trainings”.
Ms. Tania Khaddaj Mr. Joe Saliba
HR Manager, Malik’s GM, Bijouterie Antoine Saliba
“I really liked the seminar
especially the topic was “I liked most the test part and “I liked the interaction
very interesting and the the application of the between the trainer and
trainer’s methodology methodology, especially when the participants, where
was excellent”. we had to recruit a candidate the participants’ input was
trainer during live simulation”. very useful”.
Mr. Tony Aoun Mr. Dany Fakhoury
Quality Manager, Mr. Shady Khoury GM, Sell Fast
Lebanon Chemicals Company
Management Mix® Head of Training & Development, Debbane Group 11
12. Some of our Conferences & Events
“Effective collaboration in the Arab “The conference organized by Management
Financial decision makers, Arab Stock Mix was really perfect in every way which
Exchanges, Arab Clearing Houses, Arab was interesting and challenging to all of us”.
Brokerage Firms, and Arab Investment
and Commercial Banks ”. Mr. Eric Bertrand
Head of Business Strategy ,
Mr. James Martin NYSE Euronext
GM, middle East & North Africa
NASDAQ OMX
“The 1st Regional Conference on Quality &
“Very inspiring and well organized Integrated Management Systems in the
conference, good networking opportunities”. Mediterranean & Gulf Countries was
organized under the Patronage of the Prime
Minister”.
Mr. Tony Weeresinghe Mr. Rafic Hariri
CEO, Millenium IT Prime Minister, Lebanon
London Stock Exchange Group
“We gained a great experience during this “The 1st Talent Management Conference was
“IT Risk Management “ conference was
organized under the Patronage of the Prime
organized to perfection in every way. A great conference from the hospitals implementing
Minister”.
platform for information exchange and Quality Management Systems & Healthcare
coordination between the intermediaries
and capital markets in the Arab world ”. Accreditation Standards in Lebanon”.
Mr. Nezar Freeny Mr. Tigran Sargsyan
CEO, Amanah XData LLC Mr. Mohamad Firkh Prime Minister, Armenia
General Manager, Al Makassed Hospital 12
Management Mix®
14. 1- Strategy
Management Solutions to define the
company’s Strategy, including but not
limited to:
1. Corporate Mission, Vision, Values
2. Strategic Goals
3. Strategy Mapping
4. Balanced Scorecard
5. Management Mix 9-5-4 Guide
The Value to your Organization
1. Clearer idea about company’s long and short term goals
2. Better idea about corporate competitive environment
3. Comprehensive framework to assess the company’s Strategy and Performance
Deliverables:
•Corporate Strategy Map
•Strategy Implementation Framework
•SMART Corporate Objectives 14
Management Mix®
15. 2- Process
Identification & Design the Processes
Re-engineering and optimizing the Processes,
1. Management Standards (ISO 9000, OHSAS
18000, ISO 14000, ISO 22000)
2. Total Quality Management (EFQM)
3. Good Practices (GMP, GDP, GLP, GSP, GHP)
The Value to your Organization
1. Increase of Efficiency
2. Decrease of Non Conformity costs
3. Continuous Improvement of the Management System
4. Organization & Standardization of your organization’s Processes
5. Effective Risks Management Framework
Deliverables:
•Customized Process Map
•Customized Management System SOP (Standard Operating Procedures)
•Risk SIM (Severity Identification Matrix)
•KPI Board 15
Management Mix®
16. 3- Talent
Improvement of corporate Talent Management
1. Competence Based Talent Management
2. TM procedures and policies (Talent
Acquisition, Development, Retention,
Transfer, Performance Appraisal, Career
Planning, Salary Scale)
3. Standardized Job Descriptions
4. Code of Ethics
The Value to your Organization
1. Clearly defined TM policy to match the corporate Strategic Goals
2. Improved TM policies
3. Capacity Building
Deliverables:
•Corporate TM policies
•Competency based Job Descriptions
•Benefit Plan
Management Mix® 16
17. 4- Structure
Offering customized corporate Structure to
meet corporate Strategy
1. Organizational Re-structuring
2. Clearly defined Lines of Command, and
Communication
3. Corporate Job Classification/Layers
The Value to your Organization
1. Alignment of positions
2. Optimized Management
3. Dynamic Structure
Deliverables:
•Optimized Organizational Structure
•Communication and Reporting System
•Cross Departmental and Hierarchical Coordination System 17
Management Mix®
18. 5- Marketing
Corporate Marketing Strategy Development
1. Corporate & Brand Positioning
2. 4 P’s (Product, Price, Promotion, Place)
3. Branding Strategies (Umbrella branding, co-
branding)
4. Corporate Social Responsibility
5. International Marketing & Export Strategy
The Value to your Organization
1. Efficient Marketing Strategy
2. Improved Corporate Advocacy
3. Increased and Boost Sales
Deliverables:
•Corporate Marketing Strategy
•Marketing Communication Plan
•Business Intelligence System
18
Management Mix®
19. 6- Sales
Methodology to increase the Sales:
1. Sales Process
2. Approaches for different Customer
Touch Points
3. Cross & Up Selling
4. Telesales
The Value to your Organization
1. Effective control of the Sales Process
2. Increase in sales through Cross Selling and Up Selling techniques implementation
Deliverables:
•The 7 Steps Sales model of Management Mix Optimizing your Sales Process
•Sales Monitoring & Reporting system
19
Management Mix®
20. 7- Customers
Approaches to improve Customer
Service, and increase Customer
Satisfaction, and Loyalty
1. Customer Management System
2. Customer Relation Management
3. Customer Complaint Schemes
4. Customer Loyalty Programs
The Value to your Organization
1. Increase in the satisfaction of the Customers through Effective Customer Service
2. Increase of Loyalty of Customers
3. Customer Risk Management
Deliverables:
•Customer Service Evaluation &Audit
•CSR Handbook & Call Center script
•Customer Risk Management Matrix 20
Management Mix®
21. 8- IT
Develop a Management Information
System:
1. IT Policies & Procedures
2. Roadmap for implementing CRM
3. Information Security (ISO 27001)
4. CMMI, and TICK IT
5. IT Service Management (ISO 20000)
6. IT Continuity Management (BS 25777)
The Value to your Organization
1. Full utilization of IT Solutions to the benefit of the corporation
2. Reduction of Costs
3. Enhanced Security
Deliverables:
•MIS
•IT Risk Management Plan
21
Management Mix®
22. 9- Resources
Management of Financial & Physical
Resources
1. Financial Management
2. Assets Management
3. Physical Resources Management
4. 5 S
5. Business Continuity Management (BS 25999)
3. The Value to your Organization
1. Optimized Resource Management
2. Control of Waste (Muda)
3. Financial Risk Management
Deliverables:
•Asset Management Model
•Business Continuity Plan
•Financial Management System 22
Management Mix®
23. 1. 2. 3. 4. 5. 6. 7.
Assess the Develop an Design the Implement Test the Corrective & Monitoring &
Current Action Plan System the System System Preventive Evaluation
System (DAP) Actions (M&E)
(ACS) (CPA)
Deliverable 1 Deliverable 2 Deliverables 3 Deliverable 4 Deliverable 5 Deliverable 6 Deliverable 7
Diagnosis Action Plan -Tools Operational Data collection Improvement Final Report
Audit Report -Policies System & analysis Action Plan
-Procedures
-Risks
-KPIs
23
Management Mix®
24. Food & Beverage
Mr. Vincent Fretay, Industrial Director, YBC Pernod Ricard
“ We have implemented successfully the BS 18001, ISO 14001. Currently we are
implementing the ISO 9001, and in parallel a Talent Management System .
All of the above were realized and are being realized through our partnership with
Management Mix .”
Manufacturing
Mr. Vincent Bouckaert, General Manager, HOLCIM
We implemented an Integrated Management System including Quality, Health & Safety,
and Environmental Integrated Management System with Management Mix.
Service
Mr. Awad Al-Wadaani, Deputy General Manager, KAFCO
“ Management Mix experts contributed to develop Strategic Planning and Controlling
the Corporate Processes”.
Banking
Mr. Stepan Guyshian, General Manager, ACBA-Credit Agricole
“ Management Mix experts enhanced a the Restructuring of our Bank, and developed
3 levels of structures: Branches, Regional Branches & Corporate Headquarters. We
are implementing the 9 components of Management Mix.”
24
Management Mix®
25. Finance & Banking
Arab Leasing Corporation, Algeria
Management Mix has contributed to a Key Turn project for lunching our company by
developing a Corporate Strategy, the Processes, the Organizational Structure, the
Talent Management, developing the Marketing , the Sales, the Customer Service, the
MIS and the Resources Management.
Food & Beverage
National Food Products Company, UAE
Management Mix led the Re-structuring, and 9 successful Certifications, in Quality &
Food Safety Management.
Public Sector
Dubai Municipality, Dubai, UAE
Management Mix enhanced the reengineering of the Customer Service Center, and
increased the satisfaction of our stakeholders, by reducing the Customer Waiting Time.
Manufacturing
CHAGOURY GROUP, Nigeria
Management Mix has implemented successfully the Occupational Health & Safety
Management System based on BS 18001.
Management Mix® 25
26. Food & Beverage
KSARA Beverages
Management Mix implemented successfully the Quality Management System at
KSARA, based on ISO 9001 Standard.
Healthcare
Al Makassed Hospital
Management Mix led the implementation of the Quality Management System
and the preparation for Hospital Accreditation.
Healthcare
Al Rasoul Al A’ azam Hospital
Management Mix led the implementation of the Quality Management System,
and the preparation for Hospital Accreditation.
HORECA
Moulin D’Or , Bakery & Restaurant
Management Mix is leading the implementation of an Integrated Quality & Food Safety
Management System at Moulin D’Or.
HORECA
Roadster Diner, Restaurant
Management Mix has implemented a Food Safety & Quality Management System at
Roadster diner. 26
Management Mix®
28. Public Social Regional , Education Agriculture, Consumer Private
Sector Development Rural Sector Environment Protection Sector
Development & Development & &
Economic Natural SME
Development Resources Development
Management
28
Management Mix®
29. Technical Assistance to ELCIM for the Implementation of Cluster Based Activities for SMEs
(122270),
Ministry of Industry, 2,2 Million Euros - 2006-2008 - Republic of Lebanon
Capacity Building for Quality, Metrology, Accreditation Body and Standardization Body
(122120),
Ministry of Economy and Trade, 3 Million Euros – 2006/2008 - Republic of Lebanon
Ministry of Economy Capacity Building Project (Grant No. TF 092478) - Institutional
Development Strategy Design and Implementation
Ministry of Economy (MECB-C-1.1) – 2009/2010 - Republic of Armenia
Dutch Grant, “Second Foreign Investment and Export Facilitation Project” - Inward
Investment Attraction
Armenian Development Agency (FIEF2-C-4.1) – 2009/2011 - Republic of Armenia
29
Management Mix®
30. ECORYS European Profiles
http://www.europeanprofiles.gr
http://www.ecorys.com
Swedish Board for Accreditation and Conformity
GOPA Consultants
Assessment (SWEDAC)
http://www.gopa.de
http://www.swedac.se
TÜV Rheinland Group WESTBIC
http://www.tuv.com http://www.westbic.ie
SOGES Deutsches Institut für Normung (DIN)
http://www.sogesnetwork.eu http://www.din.de
Société Française d’Exportation des Ressources Educatives Dansk Fundamental Metrology (DFM)
(SFERE) http://www.dfm.dtu.dk
http://www.sfere.fr
European Consultants Organisation (ECO) International Executive Service Corps (IESC)
http://www.eco3.be http://www.iesc.org
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Management Mix®
