Management Mix provides management consulting solutions to help organizations succeed. It offers services in areas such as strategy formulation, process improvement, talent management, organizational restructuring, marketing, sales, customer service, IT systems, and resource management. Management Mix has helped clients across various industries implement integrated management systems and certifications. It takes a nine-step approach to assess needs, develop solutions, implement recommendations, and monitor results. Management Mix is an international consulting firm with offices in Cyprus, Lebanon, and Armenia.
3. Anna Ara Arthur Charbel David
Jean-Pierre Krikor Marc Maria Marie-Reine
Marina Mher Nisrine Rafi Sarah
Sevag Simon Souren Suzy Viviane
Management Mix® 3
7. 1- Strategy
Management Solutions to define the
company’s Strategy, including but not
limited to:
1. Corporate Mission, Vision, Values
2. Strategic Goals
3. Strategy Mapping
4. Balanced Scorecard
5. Management Mix 9-5-4 Guide
The Value to your Organization
1. Clearer idea about company’s long and short term goals
2. Better idea about corporate competitive environment
3. Comprehensive framework to assess the company’s Strategy and Performance
Deliverables:
•Corporate Strategy Map
•Strategy Implementation Framework
•SMART Corporate Objectives
Management Mix® 7
8. 2- Process
Identification & Design the Processes
Re-engineering and optimizing the Processes,
1. Management Standards (ISO 9000, OHSAS
18000, ISO 14000, ISO 22000)
2. Total Quality Management (EFQM)
3. Good Practices (GMP, GDP, GLP, GSP, GHP)
The Value to your Organization
1. Increase of Efficiency
2. Decrease of Non Conformity costs
3. Continuous Improvement of the Management System
4. Organization & Standardization of your organization’s Processes
5. Effective Risks Management Framework
Deliverables:
•Customized Process Map
•Customized Management System SOP (Standard Operating Procedures)
•Risk SIM (Severity Identification Matrix)
•KPI Board
Management Mix® 8
9. 3- Talent
Improvement of corporate Talent Management
1. Competence Based Talent Management
2. TM procedures and policies (Talent
Acquisition, Development, Retention,
Transfer, Performance Appraisal, Career
Planning, Salary Scale)
3. Standardized Job Descriptions
4. Code of Ethics
The Value to your Organization
1. Clearly defined TM policy to match the corporate Strategic Goals
2. Improved TM policies
3. Capacity Building
Deliverables:
•Corporate TM policies
•Competency based Job Descriptions
•Benefit Plan
Management Mix® 9
10. 4- Structure
Offering customized corporate Structure to
meet corporate Strategy
1. Organizational Re-structuring
2. Clearly defined Lines of Command, and
Communication
3. Corporate Job Classification/Layers
The Value to your Organization
1. Alignment of positions
2. Optimized Management
3. Dynamic Structure
Deliverables:
•Optimized Organizational Structure
•Communication and Reporting System
•Cross Departmental and Hierarchical Coordination System
Management Mix® 10
11. 5- Marketing
Corporate Marketing Strategy Development
1. Corporate & Brand Positioning
2. 4 P’s (Product, Price, Promotion, Place)
3. Branding Strategies (Umbrella branding, co-
branding)
4. Corporate Social Responsibility
5. International Marketing & Export Strategy
The Value to your Organization
1. Efficient Marketing Strategy
2. Improved Corporate Advocacy
3. Increased and Boost Sales
Deliverables:
•Corporate Marketing Strategy
•Marketing Communication Plan
•Business Intelligence System
Management Mix® 11
12. 6- Sales
Methodology to increase the Sales:
1. Sales Process
2. Approaches for different Customer
Touch Points
3. Cross & Up Selling
4. Telesales
The Value to your Organization
1. Effective control of the Sales Process
2. Increase in sales through Cross Selling and Up Selling techniques implementation
Deliverables:
•The 7 Steps Sales model of Management Mix Optimizing your Sales Process
•Sales Monitoring & Reporting system
Management Mix® 12
13. 7- Customers
Approaches to improve Customer
Service, and increase Customer
Satisfaction, and Loyalty
1. Customer Management System
2. Customer Relation Management
3. Customer Complaint Schemes
4. Customer Loyalty Programs
The Value to your Organization
1. Increase in the satisfaction of the Customers through Effective Customer Service
2. Increase of Loyalty of Customers
3. Customer Risk Management
Deliverables:
•Customer Service Evaluation &Audit
•CSR Handbook & Call Center script
•Customer Risk Management Matrix
Management Mix® 13
14. 8- IT
Develop a Management Information
System:
1. IT Policies & Procedures
2. Roadmap for implementing CRM
3. Information Security (ISO 27001)
4. CMMI, and TICK IT
5. IT Service Management (ISO 20000)
6. IT Continuity Management (BS 25777)
The Value to your Organization
1. Full utilization of IT Solutions to the benefit of the corporation
2. Reduction of Costs
3. Enhanced Security
Deliverables:
•MIS
•IT Risk Management Plan
Management Mix® 14
15. 9- Resources
Management of Financial & Physical
Resources
1. Financial Management
2. Assets Management
3. Physical Resources Management
4. 5 S
5. Business Continuity Management (BS 25999)
3. The Value to your Organization
1. Optimized Resource Management
2. Control of Waste (Muda)
3. Financial Risk Management
Deliverables:
•Asset Management Model
•Business Continuity Plan
•Financial Management System
Management Mix® 15
16. 1. 2. 3. 4. 5. 6. 7.
Assess the Develop an Design the Implement Test the Corrective & Monitoring &
Current Action Plan System the System System Preventive Evaluation
System (ACS) (DAP) Actions (CPA) (M&E)
Deliverable 1 Deliverable 2 Deliverables 3 Deliverable 4 Deliverable 5 Deliverable 6 Deliverable 7
Diagnosis Action Plan -Tools Operational Data collection Improvement Final Report
Audit Report -Policies System & analysis Action Plan
-Procedures
-Risks
-KPIs
Management Mix® 16
17. Food & Beverage
Mr. Vincent Fretay, Industrial Director, YBC Pernod Ricard
“ We have implemented successfully the BS 18001, ISO 14001. Currently we are
implementing the ISO 9001, and in parallel a Talent Management System .
All of the above were realized and are being realized through our partnership with
Management Mix .”
Manufacturing
Mr. Vincent Bouckaert, General Manager, HOLCIM
We implemented an Integrated Management System including Quality, Health & Safety,
and Environmental Integrated Management System with Management Mix.
Service
Mr. Awad Al-Wadaani, Deputy General Manager, KAFCO
“ Management Mix experts contributed to develop Strategic Planning and Controlling
the Corporate Processes”.
Banking
Mr. Stepan Guyshian, General Manager, ACBA-Credit Agricole
“ Management Mix experts enhanced a the Restructuring of our Bank, and developed
3 levels of structures: Branches, Regional Branches & Corporate Headquarters. We
are implementing the 9 components of Management Mix.”
Management Mix® 17
18. Finance & Banking
Arab Leasing Corporation, Algeria
Management Mix has contributed to a Key Turn project for lunching our company by
developing a Corporate Strategy, the Processes, the Organizational Structure, the
Talent Management, developing the Marketing , the Sales, the Customer Service, the
MIS and the Resources Management.
Food & Beverage
National Food Products Company, UAE
Management Mix led the Re-structuring, and 9 successful Certifications, in Quality &
Food Safety Management.
Public Sector
Dubai Municipality, Dubai, UAE
Management Mix enhanced the reengineering of the Customer Service Center, and
increased the satisfaction of our stakeholders, by reducing the Customer Waiting Time.
Manufacturing
CHAGOURY GROUP, Nigeria
Management Mix has implemented successfully the Occupational Health & Safety
Management System based on BS 18001.
Management Mix® 18
19. Food & Beverage
KSARA Beverages
Management Mix implemented successfully the Quality Management System at
KSARA, based on ISO 9001 Standard.
Healthcare
Al Makassed Hospital
Management Mix led the implementation of the Quality Management System
and the preparation for Hospital Accreditation.
Healthcare
Al Rasoul Al A’ azam Hospital
Management Mix led the implementation of the Quality Management System,
and the preparation for Hospital Accreditation.
HORECA
Moulin D’Or , Bakery & Restaurant
Management Mix is leading the implementation of an Integrated Quality & Food Safety
Management System at Moulin D’Or.
HORECA
Roadster Diner, Restaurant
Management Mix has implemented a Food Safety & Quality Management System at
Roadster diner.
Management Mix® 19
21. Arab Banking Corporation (Bahrain) Pernod Ricard Group (France)
Arab Leasing Corporation (Algeria) HOLCIM Group (Switzerland)
MobiNil (Egypt) Credit Agricole Group (France)
Olympic Committee (Qatar) Societe Generale Group (France)
Zain (Kuwait) France-Telecom Group (France)
Areeba (Syria) MTS Group (Russia)
Jordan Telecom (Jordan) Orascom Telecom (Egypt)
NFPC (UAE) Chaghoury Group (Nigeria)
KAFCO (Kuwait) Troika Dialog (Russia)
Converse Bank (Armenia) London Stock Exchange (UK)
Al-Mubasher (KSA) New York Stock Exchange (USA)
Union of Arab Stock Exchanges (UASE) NASDAQ OMX (USA)
Management Mix® 21
