communication skills for effective teaching, in micro-teaching, and for students also.

1. SKILLS
• The ability to perform an activity in a competent manner.
• A skill is the ability to carry out a task with determined results often within a given
amount of time, energy, or both.
• An ability and capacity acquired through deliberate, systematic, and sustained
effort to smoothly and carryout complex activities or functions involving ideas
(cognitive skills), things (technical skills), and/or people (interpersonal skills)
 To be an effective teacher you required skills----
 Writing instructional objectives.
 Skill of Introduction
 Reinforcement
 Explanation
 Question skills
 Illustration
 Demonstration
 Black board skill
 Stimulus variation
 Classroom management

2. Presented By.
Mr. Manoj Kumar
Assistant Professor
Dewan College Of Education
‘Allow you to understand and be understood’
COMMUNICATIONSKILLS

3. Learning objectives
• Understand the process of communication and its effect on
giving and receiving information.
• Apply effective communication skills in public and personal
relation.
• Develop analytical, research, and organizational skills.
• Discover the impact of changing communication methods
on society.
• Enhence Personality development.
• Acquire the communication skill and apply to get maximum
output in B.ed. Course.
• you will be an ‘effective teacher’.

4. Definition And Concept of communication
 The term ‘communication’ is derived from the Latin word ‘communis’
which means common.
 Communication is the art of transmitting Information, ideas and
attitudes from one person to another. Communication is the process
of meaningful interaction among human beings.
 Leagans defined communication as a process by which two or more
people exchange ideas, facts, feelings or impression in such ways that
each gains a common understanding of the meaning and use of
messages.
 Communication is the process by which the message is transmitted
from the source to the receiver (Rogers, 1983)
 Communication is anything that conveys meaning, that carries a
message from one person to another (Brooker, 1949)
 Communication is a mutual interchange of ideas by any effective
means (Thayer 1968).

5. Methods of communication
• One way - memo, fax,
e-mail, voice mail, letter,
radio, t.v.
• two- way -phone call,
in-person, video call.
• Collaborative- team
meetings, etc.

6. Types of communication
• Verbal— Verbal communication is the use of language to
transfer information through speaking or sign language
• Non verbal – Use of body language, gestures and facial
expressions to convey information to others.
• Written— Written communication is the act of writing, typing
or printing symbols like letters and numbers to convey information
• Visual--Visual communication is the act of using photographs, art,
drawings, sketches, charts and graphs to convey information

7. Importance of effective communication
1. Repair relationships
2. Increase productivity.
3. Highly valued in the workplace
4. Helps your career progression
5. Allows you to speak concisely
6. Build better rapport with others.
7. Enhances your professional image.
8. Better understand how to get information.
9. Gives you the tools to participate in society
10. Good communicators have higher self-esteem.
11. Highly skilled communicators make more money.
12. Most important skill For people entering the workforce.
13. Communication is among the top traits of successful entrepreneurs.
14. Effective communication skills aid in development of leadership skills.

8. Communication cycle
• Source
message
• encoding
message
• channel
message
• Decoding
message
• receiver
message

9. Communication factor for life
The majority of your perceived ability comes from how you communicate.
How ?
70%
What ?
30%
How(70%) + what(30%)=100% communication

10. Barrier in effective communication
1. Over-complicated or unfamiliar terms.
2. Emotional barriers .
3. Lack of attention, interest, distractions.
4. Differences in perception and viewpoint.
5. Physical disabilities such as hearing problems or speech
difficulties.
6. Language differences and the difficulty in understanding
unfamiliar accents.
7. People often hear what they expect to hear rather than what is
actually said and jump to incorrect conclusions.
8. Cultural differences.
9. Status Barriers (Superior-Subordinate Relationship).v
10. Communication gap-

11. 7’c of Communication
completeness
concreteness
courtesy
correctnessclarity
consideration
conciseness

12. Over All COMMUNICATION
• 7% WORDS
–Words are only labels and the listeners put
their own interpretation on speakers words
• 38% PARALINGUISTIC
–The way in which something is said - the
accent, tone and voice modulation is
important to the listener.
• 55% BODY LANGUAGE
–What a speaker looks like while delivering
a message affects the listener’s
understanding most.

13. Remember that you are dealing with “PEOPLE”
• (P)ostures & gestures-How do you use hand gestures?
• (E)ye contact-How’s your “eye contact”?
• (O)rientation-How do you position yourself?
• (P)resentation-How do you deliver your message?
• (L)ooks-Are your looks, appearance, dress important?
• (E)xpressions -Are you using facial expressions to express emotion?

14. Components of Communication
Listening skill
Speaking skill
Reading skill
Writing skill

15. Receptive
skill(passive)
Listening
skill
Reading
skill
Productive
skill(active)
Speaking
skill
Writing
skill

16. TOTAL COMMUNICATION PROCESS
45%
listening
Speaking
30%
Reading
16%
Writing 9%
listening
speaking
reading
writing

17. Listening
The process of receiving,
constructing meaning from and
responding to a spoken and/ or
non-verbal message
(International Reading Association)

18. Listening skill
1. Listening is the most
important
communication skill.
2. We probably spend more time
using our Listening Skills than any
other kind of skill.
3. Like other skills, Listening takes
practice.
4. Real Listening is an active process
5. Listening requires attention.

19. Effective Listening
Effective Listening is the
process of analyzing sounds,
organizing them into
recognizable patterns,
interpreting the patterns and
understanding the message
by inferring the meaning
Many of the problems we
experience with people in
our daily lives are primarily
to ineffective listening or
lack of listening

20. Hearing vs listening
• Hearing is the act of perceiving sound
and receiving sound waves or
vibrations through your ear.
• Hearing is one of the five senses
and it just happens all the time,
whether you like it or not, unless you
have a hearing problem.
• Hearing simply happens.
• Hearing is a skill where you use your
ears only. It one of the five senses.
• Hearing is an involuntary act where
you simply receive vibrations through
your ears.
• Physiological
• Subconscious level
• Concentration is not required
• Listening is the act of hearing a sound
and understanding what you hear.
• Listening Requires concentration so
that your brain processes meaning
from words and sentences.
• Listening leads to learning.
• Listening uses different senses, like the
sense of hearing, seeing, or sense of
touch.
• Listening is a skill that lets the sound
you hear go through your brain to
process the meaning of it.
• Psychological
• Conscious level
• Concentration is required

21. fallacy about Listening
• Listening is not my problem!
• Listening and hearing are the same
• Good readers are good listeners
• Smarter people are better listeners
• Listening improves with age
• Listening skills are difficult to learn

22. 1. Communication is not complete without effective
listening.
2. An attentive listener stimulates better speaking by
the speaker.
3. A good listener learns more than a ordinary listener.
4. A good listener can restructure unclear speaking in a way
that produces clearer meaning.
5. We have two ears and one mouth so that we can listen
twice as much as we speak.

23. STEPS:- HURIER 1. Hear.
2. Understand.
3. Remember.
4. Interpret.
5. Evaluate.
6. Responding

24. • The questions below correspond to each of the six listening components. In
which area will you likely score lowest? Now respond to the following prompts
gauging your listening behavior on a five-point scale—
• 1 marks = never, कभी नह ीँ.
• 2 marks = infrequently, अक्सर नह ीं.
• 3 marks = sometimes, कभी कभी.
• 4 marks= often, बार बार.
• 5 marks = always, हमेशा.
• 1. I am constantly aware that people and circumstances change over time._____
• 1. मैं लगातार जानता हीं कक लोग और पररस्थिततयाीं समय के साि बदलती हैं ।_____
• 2. I take into account the speaker’s personal and cultural perspective when
listening to him or her._____
• 2.मैं उसे सुनते समय थपीकर के व्यस्क्तगत और साींथकृ ततक पररप्रेक्ष्य को ध्यान में रखता हीं।
• 3. I pay attention to the important things going on around me._____
• 3. मैं अपने आसपास चल रह महत्वपर्ण चीजों पर ध्यान देता हीं ।
• 4. I accurately hear what is said to me._____
• 4. मुझे जो कहा गया है, उसे मैं ठीक-ठीक सुनता हीं

25. • 5. I understand the speaker’s vocabulary and recognize that my understanding of
a work is likely to be somewhat different from the speaker’s._____
• 5. मैं थपीकर की शब्दावल को समझता हीं और मानता हीं कक ककसी कायण के बारे में मेर
समझ थपीकर के कु छ अलग होने की सींभावना है।
• 6. I adapt my response according to the needs of the particular situation._____
• मैं ववशेष पररस्थितत की जरूरतों के अनुसार अपनी प्रततकिया को अनुकिलत करता हीं। ____
• 7. I weigh all evidence before making a decision._____
• 7. तनर्णय लेने से पहले मैं सभी सबतों को तौलता हीं ______
• 8. I take time to analyze the validity of my partner’s reasoning before arriving at
my own conclusion._____
• 8. मुझे अपने तनष्कषण पर पहुींचने से पहले अपने सािी के तकण की वैधता का ववश्लेषर् करने
में समय लगता है
• 9. I can recall what I have heard, even when in stressful situations._____
• 9. तनावपर्ण पररस्थिततयों में भी मैंने जो कु छ भी सुना है उसे याद कर सकता हीं
• 10. I enter communication situations with a positive attitude._____
• 10. मैं सकारात्मक दृस्ष्िकोर् के साि सींचार स्थिततयों में प्रवेश करता हीं ।_____
• 11. I ask relevant questions and restate my perceptions to make sure I have
understood the speaker correctly._____
• 11. मैं प्रासींगगक प्रश्न पछता हीं और अपनी धारर्ाओीं को शाींत करता हीं ताकक यह सुतनस्श्चत
हो सके कक मैंने थपीकर को सह ढींग से समझा है।

26. • 12. I provide clear and direct feedback to others._____
• 12. मैं दसरों को थपष्ि और प्रत्यक्ष प्रततकिया प्रदान करता हीं ।_____
• 13. I do not let my emotions interfere with my listening or decision-making._____
• 13. मैं अपनी भावनाओीं को अपने सुनने या तनर्णय लेने में बाधा नह ीं बनने देता।
• 14. I remember how the speaker’s facial expressions, body posture, and other
non-verbal behaviors relate to the verbal message._____
• 14. मुझे याद है कक थपीकर के चेहरे के भाव, शार ररक मुद्रा और अन्य गैर-मौखखक व्यवहार
मौखखक सींदेश से कै से सींबींगधत हैं
• 15. I overcome distractions such as the conversation of others, background
noises, and telephones, when someone is speaking._____
• 15. जब मैं ककसी से बात कर रहा होता हीं, तो दसरों की बातचीत, बैकग्राउींड शोर और
िेल फोन जैसी गड़बडड़यों को दर करता हीं
• 16. I distinguish between main ideas and supporting evidence when I listen._____
• 16. जब मैं सुनता हीं तो मैं मुख्य ववचारों और सहायक सबतों के बीच अींतर करता हीं।
• 17. I am sensitive to the speaker’s tone in communication situations._____
• 17. मैं सींचार स्थिततयों में थपीकर के िोन के प्रतत सींवेदनशील हीं
• 18. I listen to and accurately remember what is said, even when I strongly
disagree with the speaker’s view point.
• 18. मैं थपीकर के दृस्ष्िकोर् से बहुत असहमत होने पर भी सुनता हीं और सह से याद रखता हीं

27. answer
• Add your scores for 4 + 10 + 15. This is your hearing total.
• Add your scores for 5 + 11 + 16. This is your understanding
total.
• Add your scores for 1 + 7 + 8. This is your evaluating total.
• Add your scores for 3 + 9 + 18. This is your remembering
total.
• Add your scores for 2 + 14 + 17. This is your interpreting total.
• Add your scores for 6 + 12 + 13. This is your responding total.
• In which skill area do you score highest?
• Which is your lowest?

28. Basic Reasons We Do Not Listen
1. Lack of interest.
2. Listening need patience.
3. Under estimate the speaker.
4. Dualistic position.{you are right/other is wrong}
5. The Rush for Action.
6. Speed differences (120 to 360 wpm).
7. Lack of Training.

29. How to Be An Active Listener
• Give your full attention.
• Show atittude that you are listening (gesture).
• Be focused.
• Let the speaker finish before you begin to talk.
• Respond appropriately.
• Paraphrasing.
• Ask questions.
• Give feedback.

30. Speaking skills
•‘ To speak’ and ‘To speak well’ are two things. A fool may
talk but, a wise man SPEAKS.

31. Facts of Speaking
• Verbal
• 7%
• Words
spoken
• Vocal
• 38%
• Tone
and
voice
• Visual
• 55%
• Gesture
• Eye
contact

32. Before speaking
Why to speak
What to speak
How to speak

33. Why to Speak
• “The man who can think and does not know how to
express what he thinks is at the level of him who cannot
think.”
• Not just “presentation”, but also “persuasion.”
The origin
• Where the
audience
was
persuasion
• Art of
speaking
The key point
• Where you
took them

34. What to speak
1. Brain storming: Individual Brainstorming
is the process of you getting your ideas
out on paper.
2. Speaking with the format: IBC :- I-
Introduction, B- Body, C- Conclusion.
3. Aiming to persuasion : Being Confident
and passionate is the key for persuasion.
4. Perfect Clarity of thoughts:

35. How to speak
SITUATION
TASK
ATTITUDE
RESULT ORIENTED
SPEAK LIKE A STAR

36. Effective speaking skill
• A person who can speak well, he can enhance communication skill:
 Produce the characteristic (English) speech sounds and
sound patterns (phoneme & phonics).
Use appropriate stress on syllable and intonation patterns.
 Use appropriate words and structures to express the
intended meanings.
Recall words and structures.
 Organize thoughts and ideas into logical sequence.
 Adjust speech according to audience.

37. Reading skills
• Reading is the complex cognitive process of decoding symbols to derive meaning.
• Rates of reading:
• reading for memorization 100 [wpm].
• reading for learning (100–200 wpm).
• reading for comprehension (200–400 wpm).
• Skimming & scanning (400–700 wpm).

38. Importance of reading skill
Reading comprehension.
Enhancing Concentration
Imparting Knowledge
Exercise of Brain
Reducing Stress
Enhancing Analytical Thinking
Improving Vocabulary
Improving language Skills
Develops a child’s imagination and creativity

39. Types of Reading
• Intensive reading:-Detailed reading to achieve maximum
understanding.
• Extensive reading:- Non-detailed reading for pleasure, joy,
and fun.
• Scanning:- A quick reading to find specific information.
• Skimming: A quick reading to find general idea.
• SQ3R reading. ......
{survey, question, read, recall, review.}

40. Mechanism(component) of Reading v
• A phoneme is the smallest unit of sound. /p/ and /b/
are separate phonemes as pet and bet,--the understanding that
words have individual sound/यह समझ कि शब्दों में अलग-अलग
ध्वनि होती है/ Phonemes video
1.Phonemic awareness
ध्वनिग्राम
• Phonics is the study of sound and a method used to
teach reading by learning the sounds that groups of
letters make when spoken. video
2. phonics/ध्वनि-ववज्ञाि
• the body of words used in a particular language.
Vocabulary is the knowledge of words and word
meanings
3. vocabulary/शब्दिोश
• Latin word fluentem meaning “to flow.”
• Fluency is the ability of a person to express oneself
easily, quickly and accurately.4. fluency/धाराप्रवाहहता
• the ability to understand the meaning and
importance something.5. comprehension/समझ

41. Writing Skill
Writing is a form of communication that allows students to
put their feelings and ideas on paper, to organize their
knowledge and beliefs into convincing arguments, and
to convey meaning through well-constructed text .
• Writing skills are an important part of communication.
• Good writing skills allow you to communicate your message with
clarity and ease.
• The communication takes place to a far larger audience than
through face-to-face or telephone conversations.

42. Why writing skill
 Allows you to store information for future reference.
 All recipients receive the same information.
 Necessary for legal and binding documentation
 Writing is critical to becoming a good reader.
 Writing is an essential job skill.
 Writing is the primary basis upon which one’s work, learning, and
intellect will be judged—in college, in the work place and in the
community.
 Writing enhance our communication and thinking skills..
 Writing makes our thinking and learning visible and permanent.
 Writing fosters our ability to explain and refine our ideas to others
and ourselves.
 Writing preserves our ideas and memories.

43. Questions a writer asks
How do I begin?
What is my purpose?
How do I make my point clear?
How do I create a logical flow?
How do I say what I mean?
How do I avoid grammatical errors?
How can I make my message brief?
How can I create a visual effect?

44. Types of writing
• Expository (वर्णिात्मि)– Writing in which author’s purpose is to
inform or explain the subject to the reader.
• Persuasive (प्रेरि) – Writing that states the opinion of the writer
and attempts to influence the reader.
• Narrative (िथा)– Writing in which the author tells a story. The
story could be fact or fiction.
• Descriptive (वववरर्ात्मि)– A type of expository writing that uses
the five senses to paint a picture for the reader. This writing
incorporates imagery and specific details.

45. Process of writing
Pre-writing
drafting
revising
Proofreading/editing
Publishing/presenting

46. Communication skill for a teacher
 Make you smart.
 Most demanded skill.
 Make you feel confident.
 To establish you an effective teacher.
 Enable you to motivate the students.
 Enable you to get value in work place.
 To establish you an intellectual personality.
 You may be a source of inspiration for students.
 Enable you to understand students perspective.
 Effective body language can make the difference.
 You may be a ‘Role modal’ in whole education system.
 Enable you to get recognition & respect among the students.
 You can become a Leader, and can do better for your society.

47. Thank you
Effective communication is a
soft skill and we can learn it