Disney's "Service" Model

2. “Whatever you do, do
it well. Do it so well
that when people see
you do it they will
want to come back
and see you do it again
and they will want to
bring others and show
them how well you do
what you do.”
–Walt Disney

3. “What time
is the 3:00
parade?”

4. All right, we're excited. First day of school, here we go. –Marlin, Finding Nemo

5. K75% of people share bad
experiences
K26% are more like to share a bad
experience than a good one
KAs many as 18% of students lost
due to customer service issues
KIncrease in student satisfaction =
80% more likely to persist
K1st-Year students need caring
and community
KRetention is complex, but every
little bit helps!

6. “The more you
are like yourself,
the less you are
like anyone
else, which
makes you
unique.”
–Walt Disney

7. “Good Heavens,
child! You can’t go
dressed like that!”
-Fairy Godmother,
Cinderella

8. "Whenever I go on a ride, I'm always thinking of what's wrong with the thing
and how it can be improved.“ –Walt Disney

9. “I don't want the
public to see the
world they live in
while they're in the
Park. I want them
to feel they're in
another world.“
–Walt Disney

11. “Never get bored or cynical.
Yesterday is a thing of the past.”
–Walt Disney

12. “What time
is the 3:00
parade?”