Unit.1.2.collection letters.2
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The document discusses writing collection letters to customers with unpaid bills. It provides examples of different types of collection letters to use at each stage of the collection process. The stages include an initial bill or statement, reminder letters sent every week or two, an appeal letter highlighting the customer's advantage to paying, a firm request letter, a final warning letter, and a legal notice letter if payment is not received. For each letter, the key points to include are expressing regret for the unpaid bill, referring to the amount due and previous reminders, and motivating the customer to take action by paying or providing a date of intended payment. The letters should not use insincere, angering, or humiliating language and should avoid official j
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For Order Online:
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Follow Me:
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Expertise:
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Email: arguni.hasnain@gmail.com
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- The story illustrates the lesson Sudha Murthy's father taught his students about being vigilant, as one mistake
Unit.4.4.story 4. death without grief
Sudha Murthy visits her neighbors to offer condolences after hearing that someone in their family had died, as is the local custom. However, when she arrives she finds the household full of people chatting and listening to music cheerfully. When she inquires about who passed away, the wife bitterly complains about her mother-in-law and says her death solved all their problems and freed the husband from suffering. This cold reaction from the neighbors about the death in their family leaves Sudha disturbed and wondering if people have become too busy in modern life to care about others.
Unit.4.2.story 2. on human foibles
1) Sudha Murthy had to cancel her weekend plans and travel for work to a small town for a project.
2) She met a well-mannered young man at the client's office who impressed her with his efficient work.
3) At his home, he boasted about his education accomplishments, claiming he graduated first in his class from Sudha Murthy's college and received a gold medal in 1972.
4) However, Sudha Murthy realized he was lying as she was actually the one who received the gold medal that year from the college. This highlighted the human foible of lying to create a false image.
Unit.4.1.story 1. honesty comes from the heart
- Sudha Murthy reads about a bright student named Hanumanthappa who secured eighth rank in his Secondary School exams despite coming from a poor tribal family with his father earning only Rs. 40 per day.
- Moved by his achievement, she contacts Hanumanthappa and offers to sponsor his education, saying he can pursue any course. He chooses to study in a Teachers' Training College closest to his village for Rs. 300 per month.
- Months later, when Murthy sends him more money, Hanumanthappa returns Rs. 300 as he was at home for two months due to holidays and strikes so did not need the full amount, showing his honesty despite coming from a poor background. This teaches Mur
Unit.3.3.taking and leaving messages. writing a note
This document provides information and examples about taking and leaving messages as well as writing notes. It discusses the differences between formal and informal notes and messages. For informal notes, it recommends including an opening that greets the recipient, a body stating the purpose and asking how the person is, concluding remarks, and an invitation to write back. The closing should summarize thoughts and say goodbye. The signature should fit the tone of the note and include the writer's name. Examples are provided of office messages, an informal message, and an informal thank you note.
Unit.4.1.paragraph writing
This document discusses the key elements of writing an effective paragraph. It defines a paragraph as a basic unit of organization in writing that develops a single central idea through a group of related sentences. An effective paragraph has unity, coherence, and adequate development. It also outlines the basic structure of an introductory topic sentence, body, and concluding sentence. Finally, it describes the main types of paragraphs including descriptive, narrative, and different types of expository paragraphs such as division/classification, illustration, cause/effect, comparison/contrast, and definition.
Unit.3.2.situational communication in english.2
This document discusses situational communication in English, including asking and sharing information, giving instructions, making inquiries, and responding to grievances. It provides examples of polite language for requesting information formally, neutrally, and informally. Examples are given for asking for and providing directions, as well as making and responding to inquiries at a railway lost luggage counter. The conclusion restates that the presentation covered asking and sharing information, directions, inquiries, and grievances.
Unit.2.3.listening skills
The document discusses listening skills and provides information on developing strong listening abilities. It defines listening, distinguishes it from merely hearing, and outlines the steps and types of listening. The document also discusses barriers to effective listening and how to improve listening skills. Additionally, it notes the benefits of listening skills, such as gaining knowledge and improving relationships. The document concludes by recommending ways to strengthen listening, like removing distractions, being patient and keeping an open mind.
Unit.3.1.situational communication in english
This document discusses situational communication in English through conversations. It defines conversation and differentiates it from related forms of communication like talk, dialogue, chat, gossip and debate. It outlines principles for effective conversations like being informative, truthful, relevant, clear, encouraging and using appropriate language. It provides examples of greetings for different levels of familiarity, receiving guests formally at home or office, and telephone conversations using polite language. The document aims to explain situational conversations in English for practical use.
Unit.3.2.summarising
This document provides instructions on how to write a summary. It defines a summary as a shortened version of the original text that retains the essential information. The summary should be a third of the length of the original and in your own words. Good summaries focus on the main ideas, omit unnecessary details, and are written in a clear, logical sequence. When summarizing, readers should concentrate, comprehend, condense and compose the main points without personal views or explanations. The document also provides examples of techniques for shortening text and a sample summary.
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Unit.1.2.collection letters.2
- 1. COLLECTION LETTERS : 2 Gokhale Education Society’s S.M.R.K. B.K. A.K Mahila Mahavidyalaya, Nasik-5. Ms. Geetanjali Gitay Assistant Professor CC English (LL) T.Y.B.Com. Sem V Unit 1
- 2. INTRODUCTION We have discussed : 1. Necessity of Collection 2. Methods of Collection 3. Stages of Writing Collection Letters 4. Ways to Collect Painlessly 5. Points to Include in a Collection Letter In the this part, we will see examples of Collection Letters in each of the stages.
- 3. Writing Collection Letters While writing Collection Letters mention following points : 1. Express regret that the account is still unsettled, refer to amount of bill, due date and reminders already sent. 2. Try to persuade the customer to pay, (main argument depending on the stage) 3. Motivate action. (Enclose stamped envelope, fixed date for payment, state his advantages. Do not : 1. Be insincere. 2. Anger the customer. 3. Humiliate the customer. 4. Use official jargon.
- 4. BILL OR STATEMENT Source : Business Communication, Rai Urmila & Rai S.M., Himalaya Publications, Mumbai (Fourth Edition). A bill or statement can be sent to the customer with a short note of reminder at this stage.
- 5. REMINDER STAGE Reminders need to sent at regular intervals. Two to three reminders can be sent at an interval of a week or a fortnight. Source : Business Communication, Doctor Aspi & Doctor Rhoda, Sheth Publishers, Mumbai (Fifth Edition).
- 6. ENQUIRY –APPEAL STAGE If the customer does not reply to the reminders, one should try making an appeal to the customer. Make an appeal to his advantage, to his sense of fairness. Source : Business Communication, Doctor Aspi & Doctor Rhoda, Sheth Publishers, Mumbai ,(Fifth Edition).
- 7. A FIRM REQUEST Source : Business Communication, Rai Urmila & Rai S.M., Himalaya Publications, Mumbai (Fourth Edition).
- 8. FINAL WARNING Source : Business Communication, Rai Urmila & Rai S.M., Himalaya Publications, Mumbai (Fourth Edition).
- 9. LEGAL NOTICE Source : Business Communication, Rai Urmila & Rai S.M., Himalaya Publications, Mumbai (Fourth Edition).
- 10. THANK YOU!
Editor's Notes
- Maintain customer’s goodwill.