Marriott - HR Management

1. ES HR MANAGEMENT BEST PRACTICES @ Group 16 Avinash K Amit M Ganesh B Shashank T Sonal G

2. R Formed in 1927 by J W Marriott Marriott’s Operations Split into Marriott International & Marriott Host

3. GROWTH BY MERGERS & ACQUISITIONS AMERICAN RESORTS CORP (1984) SERVICE SYSTEMS (1985) RESIDENCY INN COMPANY (1987) RENAISSANCE | RAMADA | NEW WORLD (1997)

4. CULTURE & CORPORATE PHILOSOPHY

5. EMPLOYEES MARRIOTTINTERNATIONAL CUSTOMERS COMMUNITY THE MARRIOTT WAY

6. BUILD OUR BRAND MONEY IS NOT THE ONLY THING GET IT RIGHT THE FIRST TIME CARING WORKPLACE: IS A BOTTOM LINE ISSUE PROMOTE FROM WITHIN MARRIOT’S GUIDINGPRINCIPLES

7. RIGHT ATTITUDE

8. DIVERSITY OF WORKFORCE MANPOWER PLANNING EQUAL OPPORTUNITIES

9. PERFORMANCE REVIEW BY 2 People for EQUITABLE APPRAISAL

10. TRAINING G R O W T H

12. INDIVIDUAL DEVELOPMENT TRAINING PROGRAMS Management Development IMM TRAINING PROGRAMS Housekeeping Staff Traditions of Excellence Front Desk Workers

13. MEDIATION TOLL FREE HOTLINE PEER-REVIEW PROGRAMS LIKE WORKING FATHERS & DADDY STRESS/DADDY SUCCESS SEMINAR GRIEVANCE REDRESSAL SYSTEM(GFT) MANAGEMENT FLEXIBILITY PROGRAM

14. WORK LIFE BALANCE - Associate Resource Line EMPLOYEE SATISFACTION

15. PERPETUATION OF VALUE DOWN THE CHAIN PERSONAL ATTENTION TO CUSTOMERS FIRST TIME EMAIL BOOKING FOR CUSTOMERS

16. CSR PATHWAYS TO INDEPENDENCE PROGRAM PRISONERS, RECOVERED DRUG ADDICTS WAR VETERANS

17. PART TIME JOBS TO COLLEGE STUDENTS-GROUNDHOG JOB SHADOW DAY CSR EQUAL OPPORTUNITIES TO THE DISABLED

18. BENEFITSREAPED BEST PLACE TO WORK FOR LESS THAN 1% LAYOFFS AFTER 9/11 COMPOUNDED ANNUAL GROWTH

19. THANKS

20. Q & A