Webinar on Webinars


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Tips for attendees, presenters, and people evaluating webinar software.

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Webinar on Webinars

  1. 1. A Webinar on Webinars Karen G. Schneider Community Librarian Equinox Software, Inc. “ The Evergreen Experts” http://esilibrary.com March, 2009
  2. 2. Prologue: before we get started… Basic commands for GoToWebinar <ul><li>Testing your audio </li></ul><ul><li>Mute/unmute </li></ul><ul><li>Raising hands </li></ul><ul><li>Asking questions </li></ul>
  3. 4. So now are we in lockstep?
  4. 5. If stuff happens: Relax, don’t worry! Roll with it. photo by Timothy de Ruyter
  5. 6. 1. What is a webinar… And why do you care?
  6. 7. “ Web conferencing is used to conduct live meetings or presentations via the Internet .” — Wikipedia
  7. 8. Other characteristics…
  8. 9. Flexible communication
  9. 10. <ul><li>Surveys! Polls! Questions! </li></ul><ul><li>Roles: presenters, organizers, panelists, attendees </li></ul><ul><li>Hand off the keyboard and mouse to someone else! </li></ul><ul><li>Boot people out of sessions! </li></ul>And more….
  10. 11. <ul><li>Loss of kinesthetic (body language) cues </li></ul><ul><li>Not standardized </li></ul><ul><li>Attention economics: people tend to multitask </li></ul><ul><li>Stress factor </li></ul>Webinar drawbacks
  11. 12. Key challenge for webinar participants: Learning to relax, don’t worry, and roll with it. photo by Timothy de Ruyter
  12. 13. 2. Power Tips for Webinar Attendees
  13. 14. 2.1 Read the instructions in advance Do you have the right equipment? Have you downloaded the software? Are you sure your equipment works? Have you skimmed basic commands?
  14. 15. 2.2 Dress for Success VOIP: The free-n-easy equipment setup Example: Logitech ClearChat Comfort USB Headset OR… +
  15. 16. O.k. alternative setup #1 Dial-in (usually $$) — supported by most software
  16. 17. O.k. alternative setup #2: Listening + Chat + Widely supported; requires extensive multitasking
  17. 18. Bad, bad, BAD setup: The dreaded webcam microphone Echo, feedback, distortion, and collective misery
  18. 19. 2.3 ONE person per PC, please!
  19. 20. 2.4 Show up early Get situated Test equipment Explore menus
  20. 21. 2.5 Mute yourself when you aren’t talking
  21. 22. 2.6 Identify yourself when you communicate
  22. 23. 2.6 What are YOUR ideas?
  23. 24. And remember… Relax! Don’t worry! Roll with it!
  24. 25. 3. Power Tips for Webinar Presenters
  25. 26. 3.1 Pick the right software for your audience (More on that in part 4)
  26. 27. 3.2 Assume people won’t read the instructions in advance Plan a little extra “getting situated” time Build in “webinar 101” at the beginning Don’t assume tech expertise=webinar expertise
  27. 28. 3.3 Use 2 or more monitors First monitor : exploded webinar control panel Second monitor : your displayed screen Third monitor : Twitter, Facebook, email from your mom, etc.
  28. 29. 3.4 Have a wingman The wingman… Responds to text chats Repeats questions and assists with sensemaking reminders Helps with technical complications Helps you remember to record sessions and save files
  29. 30. 3.5 Assume control Ask people to identify themselves, mute keyboards, etc. Mute people if they’re noisy Redirect discussion when necessary
  30. 31. And remember… Relax! Don’t worry! Roll with it!
  31. 32. 4. Selecting Webinar Software
  32. 33. 4.1 Scan the field: what are people using? Webex Gotowebinar Centra Adobe OPAL DimDim Etc. What features do they like? Hate? Miss? Take advantage of trial offers.
  33. 34. 4.2 Identify and rank requirements: Mandatory Highly desired Desired Be aware: These products are rapidly evolving!
  34. 35. 4.3 Features of general importance <ul><li>Cost (and payment options) </li></ul><ul><li>Stability </li></ul><ul><li>Ease of use </li></ul><ul><li>Platform support (Windows? Mac? Linux?) </li></ul><ul><li>Display quality </li></ul><ul><li>Number of attendees who can attend a single session </li></ul><ul><li>Audio service: Flexible VOIP/dial-in options </li></ul><ul><li>Chat function </li></ul><ul><li>Full duplexing versus half duplexing </li></ul>
  35. 36. 4.4 Features important to Equinox <ul><li>All of the above, plus… if possible: </li></ul><ul><li>Open source </li></ul><ul><li>Recording (video and transcripts) </li></ul><ul><li>Registration functions (register, remind, follow-up) </li></ul><ul><li>Support for additional panelists and presenters </li></ul><ul><li>Hand over keyboard and mouse </li></ul><ul><li>Change presenters on the fly </li></ul><ul><li>Start meetings on the fly </li></ul><ul><li>Invite people to ongoing sessions </li></ul>
  36. 37. 4.5 Other features to consider <ul><li>Video (“Brady Bunch”-style heads in boxes) </li></ul><ul><ul><li>Massive bandwidth drain </li></ul></ul><ul><li>Polling </li></ul><ul><li>Surveys </li></ul><ul><li>Voting </li></ul><ul><li>Feedback tools </li></ul><ul><li>Drawing tools </li></ul><ul><li>Rescheduling functions </li></ul><ul><li>Toll-free conference number options </li></ul>
  37. 38. 4.6 What we’re going with ( for now ) <ul><li>Gotowebinar for public sessions </li></ul><ul><ul><li>Windows/Mac workstation support </li></ul></ul><ul><ul><li>Generally good feature set </li></ul></ul><ul><ul><li>Supports huge number of attendees (1,000) </li></ul></ul><ul><ul><li>Chat function not well-designed for engagement </li></ul></ul><ul><ul><li>Good value for the price </li></ul></ul><ul><ul><li>Month-to-month contract </li></ul></ul><ul><li>Webex small-business solution for developer/in-house sessions </li></ul><ul><ul><li>Windows/Mac/ Linux workstation support </li></ul></ul><ul><ul><li>Excellent feature set </li></ul></ul><ul><ul><li>Very pricy for large groups, reasonable for small groups </li></ul></ul><ul><ul><li>Month-to-month contract </li></ul></ul>
  38. 39. And don’t forget: Relax, don’t worry! Roll with it. photo by Timothy de Ruyter
  39. 40. Thanks! <ul><li>Karen G. Schneider </li></ul><ul><ul><li>kgs @esilibrary.com </li></ul></ul><ul><ul><li>1-877-OPEN-ILS </li></ul></ul><ul><li>Equinox: http:// www.esilibrary.com </li></ul><ul><li>Evergreen: http://www.evergreen-ils.org </li></ul>