Changing Tires on a Moving Vehicle


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Changing Tires on a Moving Vehicle

  1. 1. Changing tires on a moving vehicle Karen G. Schneider Community Librarian Equinox Software, Inc.
  2. 2. <ul><li>Special thanks to these inspiring librarians who helped shape this talk: </li></ul><ul><li>Pete Bromberg </li></ul><ul><li>Joan Frye Williams </li></ul><ul><li>Michael Stephens </li></ul><ul><li>Roy Tennant </li></ul><ul><li>Anne Lipow </li></ul><ul><li>Michael Casey </li></ul><ul><li>Jenny Levine </li></ul><ul><li>Marshall Shore </li></ul><ul><li>Kathryn Greenhill </li></ul><ul><li>… and many more! </li></ul>
  3. 9. Evergreen support & development company
  4. 13. <ul><li>what did I just do? </li></ul>
  5. 15. <ul><li>Blog? </li></ul><ul><li>Facebook? </li></ul><ul><li>Social bookmarking? </li></ul><ul><li>Podcast? </li></ul><ul><li>Twitter? </li></ul><ul><li>Screencast? </li></ul><ul><li>Youtube? </li></ul><ul><li>Text messaging? </li></ul><ul><li>Webinar? </li></ul><ul><li>Space shuttle? </li></ul>
  6. 16. “ speak with a human voice” -- Michael Stephens
  7. 17. kill the jargon
  8. 18. With the aim of improving our service and our efficiency, the circulation area at the Main Library will be remodeled for better patron accessibility and oriented toward increased self-checkout options . To this end we’re adding two more self-checkout stations, for a total of four. … We’ll have the same number of circulation clerks …
  9. 22. find your technology sweet spot
  10. 28. crisis as opportunity
  11. 29. <ul><li>“ it’s more fun to rethink than to retrench” – Joan Frye Williams </li></ul>
  12. 30. 1981: UCB launches online Melvyl
  13. 31. 1978: AACR2
  14. 32.
  15. 33. http://
  16. 34. <ul><li>reconsider workflows </li></ul>
  17. 36. the staff-public balance
  18. 37. 1890s: “The Fiction Question”
  19. 38. the two-book system
  20. 40. deputize your informal leaders
  21. 42. “ Perceptions of librarians are highly related to support.” -- OCLC, From Awareness to Funding
  22. 43. deploy “embeds”
  23. 45. defy conventional wisdom
  24. 46. “ Interestingly, there has also been a massive increase in patronage from males aged between 18 and 35.” – Bibliothekia Blog
  25. 47.
  26. 48. banish “no”
  27. 49.
  28. 50. accentuate the positive
  29. 52. <ul><li>make the mundane fun </li></ul>
  30. 53. #     Description                                    Price    Total ===    ===========                                    =====    =====   1    [Name of CD]                                           $14.00   $14.00                                                     Sub Total   $14.00                                                   Shipping     $2.25                                                 Grand Total   $16.25  
  31. 54.   Your CD has been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.   A team of 50 employees inspected your CD and polished it to make sure it was in the best possible condition before mailing.   Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CD into the finest gold-lined box that money can buy.   We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved &quot;Bon Voyage!&quot; to your package, on its way to you, in our private CD Baby jet on this day, Thursday, November 15th. …   
  32. 57. make it easier for everyone
  33. 59. remove barriers
  34. 61. rethink services
  35. 65. make plain technologies beautiful
  36. 73. join communities
  37. 75. Remember this slide? 1981: UCB launches online Melvyl
  38. 81. /
  39. 90. Evergreen support & development company
  40. 92. PINES fixes the problem, or assigns an internal owner to fix the problem
  41. 93. Working with the PINES help desk, PINES staff determine that the problem is a small bug that needs to go to Equinox. PINES will communicate back to the library the expected time for resolution.
  42. 94. The PINES staff determine (through discussion with Equinox) that this is a larger development issue and will go to Emily Almond, PINES project manager, for prioritization. She then communicates directly with the library reporting the issue. Emily will ensure that the PINES Evergreen development roadmap is kept updated and maintained on the PINES page for all to see.
  43. 95. Together, Equinox and PINES also interact with the larger Evergreen community—hundreds of libraries of all types worldwide. Many times, libraries experience the same challenges. Open source means we can share problems and solutions.
  44. 96. Karen G. Schneider Community Librarian 1-877-OPEN-ILS [email_address] Twitter: kgs Friendfeed: kgs Delicious: kgs Skype: freerangelib