Resume

1. Liz McHugh 954.296.5432
feeser3@yahoo.com
6520 Fern Street
Margate FL 33063
Corporate Coordinator with accomplished leadership skills and significant human relations
experience in the hospitality industry.
Boca Raton Resort & Club, Boca Raton FL 2000-Presesnt
Managed the office for over 100 employees
Leadership
Skills
Processed daily payroll for 90 employees, including Time edits and function pay
Developed and implemented monthly service incentive program for employees in four different positions which
resulted in raised service standards throughout the entire department
Planned and organized training courses with PowerPoint presentations and training manuals
Created weekly and monthly financial reports for internal department Directors
Planned monthly department meetings to meet Human Resources standards
Created Safety poster with OSHA guidelines for the Resort
Managed up to thirty convention reservation blocks at once to ensure maximizing hotel occupancy without
overbooking the Resort
Communicated daily with meeting planners to update reservations and confirm all changes
Created and implemented an excel spreadsheet for reservation listings as a department SOP
Attended pre-convention meetings for groups with department directors and meeting planners to review all
information pertaining to groups arrival and stay
Supervised up to 6 front desk agents per shift to ensure guest satisfaction and a seamless check in process
Coordinated VIP arrivals with internal departments, ensuring all guest requests are not only met but exceeded
Maintained a $4000 cash bank with daily deposits
Created annual brochures and price lists for clients in 10 different states
Organized and maintained showroom with over 200 products
Provided professional office support to the Director of Banquet Operations
Human
Relations
Ensured the flow of information and paperwork was dealt with in a timely manner
Maintained all appropriate department records for employees as required per Human Resources guidelines
Ensured with the Director that the department budget was adhered to, including the monthly P&L
Made reservations in group blocks for guests via fax and phone
Worked with internal departments to coordinate groups arrival
Assisted guests in checking in and out of hotel in a timely manner while delivering a high level of customer service
Submitted insurance policies for clients to ensure proper coverage according to government guidelines
Banquet Operations Office Manager (2008-Present)
Convention Reservation Coordinator (2003-2008)
Front Desk Supervisor (2000-2003)
North Central Industries, Muncie IN 1999-2000
Administrative Assistant
BFA Graphic Design, Florida Atlantic University, Boca Raton FL 2007
Microsoft Excel Adobe Photoshop Quark BRMS
Technical
Skills
Microsoft Word Macromedia Flash InDesign OnQ
Microsoft Powerpoint Macromedia Fireworks EATEC Delphi
Adobe Illustrator Macromedia Dreamweaver Epicor Procurement Timesaver
Quality Ambassador for Heart of the House, July 2008
Certification
& Awards
Quality Ambassador Nominee, 2002 & 2007
OnQ System Certification, 2009
7 Habits for Highly Effective People, 2008
Train the Trainer Certification, September 2007
Leukemia & Lymphoma Society’s Marathon with Team in Training, January 2009
Community
Involvement
Boca Raton Resort’s Bowling League member, 4 seasons in 2008-2009
Habitat for Humanity volunteer, 2008 & 2009
Boca Raton Resort’s Softball Team member, Summer 2008
Participant in Bocapalooza 2007 & 2008
Participant for Annual Juvenile Diabetes Association Walk, 2001, 2002, 2008 & 2009