19. empathy
Taking others’ feelings
into consideration before
making decisions
(The ability to understand the
emotional make-up of others and
treating them accordingly)
23. Emotional Competence Hallmarks
Self-Awareness Self Confidence
Realistic self assessment
Self-disapproving sense of humor
Self Regulation Trustworthiness and integrity
Openness to change
Comfort with ambiguity
Motivation Strong desire to achieve
Optimism, even in the face of failure
Organizational Commitment
Empathy Expertise in building and retaining talent
Cross-cultural sensitivity
Service to clients and customers
Social Skill Effectiveness in leading change
Persuasiveness
Expertise in building and leading teams