The power of teams - Eric Vanderburg - Remington College, 2005

1. The Power of Teams
Eric Vanderburg
Human Relations – Eric Vanderburg ©2005

2. TQM (Total Quality Management)


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Total = Quality involves everyone and
all activities in the company.
Quality = Conformance to
Requirements (Meeting Customer
Requirements).
Management = Quality can and must
be managed
Human Relations – Eric Vanderburg ©2005

3. Quality


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Defects in the production line add to
costs
Defective quality in service can cost
business
TQM is proactive to reduce defects
Continuously improve
practices, products, & procedures
Human Relations – Eric Vanderburg ©2005

4. TQM Principles

Management Commitment

1. Plan (drive, direct)
2. Do (deploy, support, participate)
3. Check (review)
4. Act (recognize, communicate, revise)

Employee Empowerment
1. Training
2. Suggestion scheme
3. Measurement and recognition
4. Excellence teams

Continuous Improvement
1. Systematic measurement
2. Excellence teams
3. Cross-functional process management
4. Attain, maintain, improve standards

Customer Focus
1. Supplier partnership
2. Service relationship with internal customers
3. Never compromise quality
4. Customer driven standards
Fact Based Decision Making
1. SPC (statistical process control)
2. The 7 statistical tools
3. TOPS (Team Oriented Problem Solving)
Human Relations – Eric Vanderburg ©2005

5. Team Building

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Work Team - group of employees
working on a shared project or goal
Teams are more committed to
accomplishing objectives
Not everyone works well in a team
Team Spirit - Commitment resulting
from team work
Human Relations – Eric Vanderburg ©2005

6. Creating a team

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Define the goal and function
Determine advantages of using a team
for this activity
Assess personal inputs
Assess outputs
Human Relations – Eric Vanderburg ©2005

7. Bruce Tuckman's Model (1965)
Stage 1 Forming
•
High dependence on leader
guidance
•
Purpose, roles, & responsibilities
are unclear
Stage 2 Storming
•
Positions begin to form (power
struggle)
•
Initial conflict
•
Purpose better defined
Stage 3 Norming
•
Roles & responsibilities defined
•
Commitment is stronger
•
Processes and working style
develops
Stage 4 Performing

Shared vision

Can function despite
difficulties & conflicts
Stage 5 Adjourning

(added in 1977)

Goal is reached
Group is disbanded

Human Relations – Eric Vanderburg ©2005

8. Team Decision Making

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Minority
Majority
Unanimous
Consensus

Agree to carry out decision even if you
disagree with it
Human Relations – Eric Vanderburg ©2005