1. Final Account and Analysis
ANALYSIS AND USES OF FINANCIAL STATEMENTS
Delta Publishing Company
1
Copyright
DELTA PUBLISHING COMPANY P.O. Box 5332, Los Alamitos, CA 90721–5332
All rights reserved. No part of this course may be reproduced in any form or by any means, without
permission in writing from the publisher.
2006 by
2
Table of Contents
Preface Chapter 1 Objectives of Financial Statement Analysis and Financial Reporting Chapter 2
Accounting Assumptions, Principles, Procedures, and Policies Chapter 3 Understanding Financial
Statements Chapter 4 An Overview of Financial Statement Analysis Chapter 5 Analysis of Liquidity
and Activity Chapter 6 Analysis of Solvency and Capital Structure Chapter 7 Profitability Analysis
Chapter 8 ... Show more content on Helpwriting.net ...
What difference will it make to investors and creditors if after the acquisition the acquiring company
has long–term liabilities exceeding $4 billion and equity of about $500 million? Will the company
be able to cover the debt service? How can you know? How significant will the next several interim
financial statements be? What is the current position of this company? Some companies in the past
used leverage advantageously. In a similar situation, a major retailer filed under the bankruptcy
laws. The company's stock currently trades at about 6.5 time earnings. What factors entered into this
price–earnings ratio? Consider the two cases which have just been presented. If you were an
investor in these companies, how would you evaluate this information? What action might you take?
Are there any significant factors about the financial statements of these companies you might want
to examine more thoroughly? To interpret this information, a serious investor or creditor must be
able to read, interpret, and analyze financial statements.
2. 1
FOCUS OF FINANCIAL STATEMENT ANALYSIS Financial statement analysis is a process
which examines past and current financial data for the purpose of evaluating performance and
estimating future risks and potential. Financial statement analysis is used by investors, creditors,
security analysts, bank lending officers, managers, taxing authorities, regulatory agencies, labor
unions, customers,
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11. Change Management
MBA –H4010
Organisational Development And Change
ORGANISATIONAL DEVELOPMENT AND CHANGE
UNIT – I LEARNING OBJECTIVES
The student is expected to learn the following concepts after going through this unit.
1. Change 3. Planned Change 5. Unplanned Change
2. 4. 6.
Stimulating Forces Change Agents Lewin's Three Step Model
The change means the alteration of status quo or making things different. It may refer to any
alteration which occurs in the overall work environment of an organization. When an organizational
system is disturbed by some internal or external force, the change may occur. The change is
modification of the structure or process of a system, that may be good or even bad. It disturbs the
existing equilibrium or ... Show more content on Helpwriting.net ...
Often society's "winners", both historical and contemporary, can be characterized by the common
ability to effectively manager and exploit change situations. Individuals, societies, nations and
enterprises who have at some time been at the forefront of commercial and/or technological
expansion have achieved domination, or at least 'competitive' advantage, by being innovative in
thought and/or action. They have been both enterprising and entrepreneurial. It is said that
management and change are synonymous; it is impossible to undertake a journey, for in many
respects that is what change is, without first addressing the purpose of the trip, the route you wish to
travel and with whom. Managing change is about handling the complexities of travel. It is about
evaluating, planning and implementing operational, tactical and strategic 'journeys' – about always
ensuring that the journey is worthwhile and the destination is relevant. The Industrial Revolution,
which developed in Europe between 1750 and 1880, accelerated the rate of change to an extent
never previously thought possible. Other economies followed and the rate of change has never
declined; indeed, many would claim it has now accelerated out of control. The spear and sword gave
way to the gun; the scribe to the printing press; manpower to the steam engine of James Watt; the
horse and cart to the combustion engine; the typewriter to the word processor; and so the list goes
on. 3
16. State and Local Tax Outline
Downloaded From OutlineDepot.com
Outline
Wednesday, September 28, 2011
8:09 PM
State and Local Taxation
Hellerstein
Fall 2011
Chapter 1
1.
a.
INTRODUCTION
Basic Info
1.
Sales and Use Tax
a.
USE TAX
1.
Tax on storage, use or other consumption in the sate of tangible personal property.
2.
Assessed upon "tax free" personal property purchased by a resident of the assessing state for use,
storage, or consumption of goods in that state regardless of where the purchase too place.
3.
The use tax is typically assessed at the same rate as the sales tax that would have been owed (if any)
had the same goods been purchased in the state of residence. Typical "tax free" purchases that
require payment of use tax include ... Show more content on Helpwriting.net ...
Ct bifurcates DP and CC analysis and says physical presence test with regards to CC in sales/ use
tax area. Here there might have been DP rationale, but no
CC rationale to tax.
a.
Due Process Argument – that there were insufficient minimum contacts between the out of state
vendor and taxing state to allow the state to impose the obligation on the nonresident vendor.
1.
17. The court said that the due process clause does not bar taxation because THERE ARE CONTACTS.
There is purposeful availment.
2.
Minimum contacts do NOT necessarily mean physical contacts. All there needs to be are directed
activities towards the state.
The validity of the tax here is related to the benefit Δ receives from access to the state.
3.
Has state provided some protection, opportunities, or benefit for which it can expect a return
b.
Commerce Clause v. Due Process
Downloaded From OutlineDepot.com
1.
9.
10.
11.
12.
13.
14.
b.
1.
Due Process: Based on fairness, and in this case it would not be unfair to call them into court.
2.
Commerce Clause: based on not burdening interstate commerce. 3.
The court equates the burden on commerce to whether or not there is a physical presence.
4.
Fn 8 – a few floppy diskettes to which Quill holds title seems a slender thread upon which to base
nexus. Not enough
5.
Under Complete Auto's four part test, will sustain a tax against a CC challenge so as
6.
tax is applied to
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18.
19.
20.
21. Multinational Business Finance 10th Edition Solution Manual
Multinational Business Finance 10th Edition
Solution Manual
IM Science, KUST, Solution Manual of MBF 10tth Edition Prepared By Wasim Uddin Orakzai
1
Multinational Business Finance 10th Edition
Solution Manual
Chapter–1
Financial Goals & Corporate Governance
8 9 9 10 10 11 12 13 14 15 17
Problem # 1.1: Shareholder Returns............................................. Problem # 1.2: Shareholder
Choices............................................ Problem # 1.3: Microsoft 's
Dividend.............................................. Problem # 1.4: Dual Classes of Common
Stock.............................. Problem # 1.5: Corporate Governance: Minority Shareholder Control...
Problem # 1.6: Price/Earnings Ratios and Acquisitions..................... Problem # 1.7: Corporate
Governance: Overstating Earnings............. Problem # 1.8: Carlton ... Show more content on
Helpwriting.net ...
Argentine pesos............................................ International Fisher Effect............................... Covered
Interest Arbitrage (CIA) – Denmark I...... CIA Denmark B – Part (a) & Part (b).................. CIA–
Japan.................................................. Uncovered Interest Arbitrage – Japan................ International
Parity Conditions in Equilibrium....... Mary Smyth – CIA.......................................... Mary Smyth –
UIA.......................................... Mary Smyth –– one month later.......................... Langkawi Island
Resort................................... Covered Interest against the Norwegian krone...... Frankfurt and New
York................................... Chamonix chateau rentals............................... East Asiatic Company –
Thailand...................... Maltese Falcon: 2003–2004.............................. London Money
Fund....................................... The African Beer standard of PPP......................
22. 85 87 89 92 94 97 98 99 102 103 105 106 107 109 110 111 114 115 118
Foreign Exchange Rate Determination
Current spot rates........................................... Purchasing power parity forecasts......................
International Fisher forecasts............................ Implied real interest rates.................................
Forecasting with real interest rates..................... Forward rates................................................. Real
economic activity and misery...................... Balance of payments approach.......................... Current
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23.
24.
25.
26. Propaganda by Edward L Bernays
PROPAGANDA
By EDWARD L. BERNAYS
1928
CONTENTS
I. II. III. IV. V. VI. VII. VIII. IX. X. XI. ORGANIZING CHAOS ..................................................
THE NEW PROPAGANDA ............................................ THE NEW PROPAGANDISTS .... 9 19 32
47 62
THE PSYCHOLOGY OF PUBLIC RELATIONS BUSINESS AND THE PUBLIC ....
PROPAGANDAAND POLITICAL LEADERSHIP 92 WOMEN'S ACTIVITIES
AND
PROPAGANDA . . .
115 121 135 141 150
PROPAGANDA FOR EDUCATION PROPAGANDA IN SOCIAL SERVICE .
ART AND SCIENCE ..................................................... THE MECHANICS OF PROPAGANDA . .
CHAPTER I
ORGANIZING CHAOS
THE conscious and intelligent manipulation of the organized habits and opinions of the masses is an
... Show more content on Helpwriting.net ...
There is consequently a vast and continuous effort going on to capture our minds in the interest of
some policy or commodity or idea. It might be better to have, instead of propaganda and special
pleading, committees of wise men who would choose our rulers, dictate our conduct, private and
public, and decide upon the best types of clothes for us to wear and the best kinds of food for us to
11
Propaganda eat. But we have chosen the opposite method, that of open competition. We must find
27. a way to make free competition function with reasonable smoothness. To achieve this society has
consented to permit free competition to be organized by leadership and propaganda. Some of the
phenomena of this process are criticized–the manipulation of news, the inflation of personality, and
the general ballyhoo by which politicians and commercial products and social ideas are brought to
the consciousness of the masses. The instruments by which public opinion is organized and focused
may be misused. But such organization and focusing are necessary to orderly life. As civilization has
become more complex, and as the need for invisible government has been increasingly
demonstrated, the technical means have been invented and developed by which opinion may be
regimented. With the printing press and the newspaper, the railroad, the telephone, telegraph, radio
and airplanes, ideas can
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28.
29.
30.
31. Conflicts of Law Course Outline
2011
CONFLICT OF LAWS
COURSE OUTLINE AND READING MATERIALS
Books: Morris, The Conflict of Laws (3 ed.) 1984 Cheshire and North, Private International law (11
ed.) 1987 Collier, Conflict of Laws (1988)
Reference: Dicey and Morris, Conflict of Laws (11 ed.) 1987
Casebook: Morris and North, Cases and Materials on Private International Law (1984)
Other works: Anton, Private International Law (of Scotland) 1967. Cook, Logical and Legal Bases
of the Conflict of Laws (1942) ; Graveson, The Conflict of Laws (7 ed.) 1974; Wolff, Private
International Law (2 ed.) 1950.
INTRODUCTION
1. Nature and Scope of the Subject Morris Ch. 1 (and 34), ... Show more content on Helpwriting.net
...
338 Tononoka Steels Ltd v The Eastern ans Souther Africa Development Bank 2 (2000) E.A. 536
Indigo E.P.Z. Ltd v. The P.T.A Bank (2002) 1K.L.R. 811 Raytheon Aircraft Credit Corpn & Anor v
Air Al–Faray Ltd (2005) eKLR
(iv) Proceedings abroad
Settlement Corpn. v Hochschild (1966) Ch. 10; Smith Kline & French v Bloch (1983) 1 W.L.R. 730;
Societe Nationale Industrielle Aerospatiale v Lee Kui Jak (1987) 3 All. E.R. 510 British Airways v
Laker Airways (1985) A.C. 58; Smith Kline & Bloch (No. 2) (1984) `Times` 14 Nov; Midland Bank
v Laker Airways (1986) 1 All E.R. 526.
3. Statutory Position
Service out of the jurisdiction under Civil Procedure Rules only with leave of the court: Order V
32. Rule 21
a) General Principles:
The Hagen (1908) P.189; GAF v Amchen (1975) 1 L1. R. 601: Amin Rasheed v Kuwait Insurance
(1984) A.C. 50: Spiliada Maritime v Cansulex (1987) A.C. 460. Mackender v Feldia (1967) 2 Q.B.
590; Evans Marshall v Bertola (1973) 1 W.L.R. 349; Attock Cement v Romanian Bank (1989) 1
W.L.R. 1147; Matthews v Kuwait Bechtel (1959) 2 Q.B. 57.
b) Domicile:
Re Liddell`s ST (1936) Ch. 365. (Ord 11, rule 4)
c) Injunction:
Rosler v Hilbery (1925) Ch.
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33.
34.
35.
36. Advantages And Disadvantages Of Written Contracts
The law recognizes that legally binding contracts can be written, verbal, or a mixture of both.
However, for business purposes, written contracts are usually preferred due to the following reasons:
The contents ('terms') are in writing for all to see They can ensure that precise language is used in
describing the terms of the agreement There is, therefore, less opportunity for misunderstandings
and conflicting assumptions There is less need to rely on memories of what was originally agreed
The individuals involved in the transaction may change over time. Written contracts If the contract
has been formally written and signed by the parties, there is an assumption that all the terms of the
agreement are contained in the written document ... Show more content on Helpwriting.net ...
An agreement which was legally enforceable when entered into but which has become void due to
supervening impossibility of performance for example a contract between a citizen of Pakistan and
India is a valid contract during pesce but if war brakes out between two countries, the agreement
will become void contract. 3. Void Agreements. According to section 2 (g), "An agreement which is
not enforceable by law but either of the parties is void." No lagel rights or obligations can arise out
of a void agreemant. It is void ab initio i.e. from its very inception, for example an agreement
without consideration or with a minor. 4. Voidable Contract. According to Section 2 (i), "An
Agreement which is enforceable by law at the option of one or more parties but not at the option of
the other or others is a voidable contracts." Note that the word used here is 'contract' and not just
'agreement'. Thus is the result of absence of free consent in the contract. This is so because the rights
and duties are created and the was not free but was obtained by coercion, undue influence, fraud,
misrepresentation. The other party who include the consent take advantage of his own fraud because
"He who comes into Equity (i.e. before law) must come with clean hands. "Thus a voidable contract
valid and enforceable until the party repudiates it entitled to avoid
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37.
38.
39.
40. How The Proposed Business Action Is An Innovative Idea
Introduction
This paper will cover the following: describe how the proposed business action is an innovative
idea, explain the return on investment, create a vision of the idea, assess the resources needed, and
assess potential interdepartmental and/or interorganizational relationship necessary to complete the
proposal.
Describe in what way your proposed business action is an innovative idea
Have you ever had an accident and had to juggle with trying to find a legitimate collision repair
shop to fix your car like it never got in an accident. But instead after all the repairs you are still not
happy with the quality of repairs. My proposed business action for Famers Insurance is to have an
automotive collision center that is under the ... Show more content on Helpwriting.net ...
Advertising would be very minimal since your customer will be notified of the collision center when
they have an accident or when you have potential new clients to inform them on how serious your
company is about the quality of repairs that you have your own body shop to do the repairs. The
advantage of keeping everything in house would be cost effective because the money is not
switching hands instead it is paying for a service to repair the customer 's vehicle. There would not
be any ideas on how to scam the insurance company on ways to make the total claim amount higher
so in turn the body shop makes more money for more unnecessary unethical repairs. In recent years
due to the recession, a lot of local businesses were forced to close down due to lack of consumer
spending. As of the year 2013 car sales has hit 15.6 million in sales up about eight percent from the
year 2012. The increase in car sales means to increase in the insurance business in regards to
premiums and that means higher employment rates therefor increase in chances of accidents which
leads to increase in collision repairs and claims. As reported by Susanna Gotsch (2014) "According
to data from the Automotive Aftermarket Industry Association, the number of U.S. shops
specializing in collision repair in the U.S. has declined nearly every year between 2002 and 2011,
with the largest drop occurring in 2010, and the final tally as of 2012 at just
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41.
42.
43.
44. Socioeconomic Status in Brazil
British Airways Plc Annual Report and Accounts
Year ended 31 December 2012
Company registration number: 1777777
This page has been intentionally left blank
Contents
Officers and professional advisers 1
Business review and Directors' report Business review Management review Financial review
Internal controls and risk management Directors' report
2 5 8 12
Directors' responsibilities statement in relation to the financial statements
14
Independent auditors' report
15
Group financial statements Group consolidated income statement Group statement of other
comprehensive income Balance sheets Cash flow statements Statements of changes in equity Notes
to the accounts Operating and financial statistics Fleet table ... Show more content on
Helpwriting.net ...
We monitor our operational performance through a broad range of measures at many levels.
Departure punctuality is our primary measure, as high performance here requires other operational
processes to run smoothly, and also because it is a key driver of customer satisfaction. Our headline
measure of punctuality is 'Ready to Go', which focuses on the aspects of the departure process
within our control. In 2012 55 per cent of flights were 'Ready to Go', being prepared for departure at
three minutes before the scheduled departure time, and 79 per cent of flights departed within 15
minutes of schedule. The use of technology to improve the customer service experience is paying
dividends in goodwill. For example, iPads have now been issued to more than 2,000 senior cabin
45. crew, which enables them to provide insight into our customers' preferences across a whole range of
areas, from special meal requests to onward travel plans. Cabin crew can deliver a truly bespoke
service with this information at their fingertips. Furthermore, if any customer service issues arise in
the air, cabin crew can inform ground–based colleagues in a timely fashion and action can be taken
quickly to resolve any problems. Towards the end of 2012 BA also conducted a series of real–time
customer survey trials. The trials were part of the airline's commitment to customer service.
Investing selectively in the product
BA is investing
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46.
47.
48.
49. An Objective For The Week 5 Reflection Paper
An objective for the week 5 reflection paper includes highlighting and summarizing some of the
most distinctive core competencies that were galvanized as the result of exposure to course
materials. The topics discussed over the previous 4 weeks have helped to identify and distinguish
between various key leadership elements which stand to benefit tremendously from developing a
conscious awareness pertaining to the concepts themselves. Throughout life, individuals must
overcome a seemingly infinite array of obstacles and challenges, for some, succumbing to failures
were never an option. While taking everything into consideration, many realizations began to occur,
the following paper reveals the importance for having leadership and conflict resolution strategies in
place and available at a moment's notice. Personal and professional environments are always subject
to change, one day a person might be washing dishes for a restaurant and instantaneously becomes
wealthy and decides to purchase the restaurant. Examples like these are all too common, also
reflective of challenges and obstacles currently faced with on a daily basis. Last year, a professional
job title comprised of an ownership role for a car dealership, last week entailed a reserve insurance
agent for Farmers Insurance Group, and as of Friday, the money was paid to the current agency
owner whereby a deal transpired to purchase the entire agency lock, stock, and barrel. The agency
acquisition date is set
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57. M4 Update 090415 Essay
05/04/2015 update:
请各位在周一06/04/2015 12点前把自己负责部分补充编辑完毕，如有困难，请提前告知。
暂定周一晚上澳洲东海岸6点再简单沟通一次（取消）
––––––––––––––––––––_––––––––––––––––––––––––
Minor case FootView 3D
Module 4: Product and market development
1, What are the strategic options for product and/or market development for the organisation? –
Ansoff's product–matrix
Ansoff's product–matrix
PRODUCTS / SERVICES
Existing products
New Products
M
A
R
K
E
T
S
Existing
Market
Market Penetration:
Price drop for current measurement unit (UK)–– not mentioned in case
Product Development:
58. New generation(cheaper) measurement unit & innovative and cost effective prototypes in UK
market
New
Markets
Market Development:
Targeting new customer segments in the same ... Show more content on Helpwriting.net ...
Sending marketing employees to China for six months in order to establish relationship.
Began to make contact with senior people in the China business network, especially with the local
trade association.
ConQ need spend heavily on advertising if they decided entry new market. May consider advertise
the new products with the footwear retailers and manufacturers who using the products.
Efficiency of development
3D technology which ConQ developed was designed to detect unexploded bombs, and shows it
provided highly accurate 3D imaging of feet.
Coli committed a team of ConQ scientists to develop innovative and cost–effective prototypes, and
also provided them with considerable scope and independence to explore new product feature and
designs.
Recruit young science and engineering graduates as idea generators.
Flatter organisation structure allows employees make judgment calls when need be.
Effective use of outside technology and external communication
Using the technology developed in defence to develop new products in the civilian (non– military)
marketplace.
May using social media or set up forum to provide platform which the buyers and ending users
could discuss their feedback.
Seniority and authority of responsible managers
Coli–CEO set up a senior management working group in 2012 which
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59.
60.
61.
62. Balanced Score for the Balanced Scorecard: a Benchmarking...
The current issue and full text archive of this journal is available at www.emeraldinsight.com/1463–
5771.htm
BIJ 15,4
Balanced score for the balanced scorecard: a benchmarking tool
M. Punniyamoorthy
Faculty of Production and Operations and Finance, Department of Management Studies, National
Institute of Technology, Tiruchirappalli, India, and
420
R. Murali
Faculty of Human Resources and Finance, Department of Management Studies, National Institute of
Technology, Tiruchirappalli, India
Abstract
Purpose – The purpose of this paper is to create a model called "Balanced score for the balanced
score card" and to provide an objective benchmarking indicator for evaluating the achievement of
the strategic goals of the company. ... Show more content on Helpwriting.net ...
This makes the process little too complex. What they perhaps need is some benchmarking indicators
to process the data objectively and to come to a conclusion not only correctly but also quickly. It is
observed:
Benchmarking is a process used in management and particularly strategic management, in which
organizations evaluate various aspects of their processes in relation to best practice, usually within
their own sector. This then allows organizations to develop plans on how to adopt such best practice,
usually with the aim of increasing some aspect of performance. Benchmarking may be a one–off
event, but is often treated as a continuous process in which organizations continually seek to
challenge their practices. Benchmarking opens organizations to new methods, ideas and tools to
improve their effectiveness. It helps crack through resistance to change by demonstrating other
methods of solving problems than the one currently employed, and demonstrating that they work
("On best process of benchmarking", available at:
www.managementupdate.info/benchmarking.htm).
Balanced score for the balanced scorecard 421
63. Therefore, through this paper, we have devised a process of calculating a suitable bench mark figure
called "Balanced score" through which the achievements of the performance in the implementation
of the strategy by the firm can be evaluated. The paper uses the concepts of "Balanced scorecard"
proposed by Kaplan and Norton (1992a); and the model adopted by Brown
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64.
65.
66.
67. Corporate Finance
End of Chapter Solutions Corporate Finance 8th edition Ross, Westerfield, and Jaffe Updated 11–
21–2006 CHAPTER 1 INTRODUCTION TO CORPORATE FINANCE Answers to Concept
Questions 1. In the corporate form of ownership, the shareholders are the owners of the firm. The
shareholders elect the directors of the corporation, who in turn appoint the firm's management. This
separation of ownership from control in the corporate form of organization is what causes agency
problems to exist. Management may act in its own or someone else's best interests, rather than those
of the shareholders. If such events occur, they may contradict the goal of maximizing the share price
of the equity of the firm. Such organizations frequently pursue social or ... Show more content on
Helpwriting.net ...
How much is too much? Who is worth more, Jack Welch or Tiger Woods? The simplest answer is
that there is a market for executives just as there is for all types of labor. Executive compensation is
the price that clears the market. The same is true for athletes and performers. Having said that, one
aspect of executive compensation deserves comment. A primary reason executive compensation has
grown so dramatically is that companies have increasingly moved to stock–based compensation.
Such movement is obviously consistent with the attempt to better align stockholder and
management interests. In recent years, stock prices have soared, so management has cleaned up. It is
sometimes argued that much of this reward is simply due to rising stock prices in general, not
managerial performance. Perhaps in the future, executive compensation will be designed to reward
only differential performance, i.e., stock price increases in excess of general market increases. 8. 9.
10. Maximizing the current share price is the same as maximizing the future share price at any
future period. The value of a share of stock depends on all of the future cash flows of company.
Another way to look at this is that, barring large cash payments to shareholders, the expected price
of the stock must be higher in the future than
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68.
69.
70.
71. Hbr When Your Core Business Is Dying
TOP–TEAM POLITICS...page 90
WHEN YOUR CORE BUSINESS IS DYING...page 66
Y GE SE PA IN DS CK R M WAA
53
www.hbr.org
April 2007
58
What Your Leader Expects of You
Larry Bossidy
66
Finding Your Next Core Business
Chris Zook
78
Promise–Based Management: The Essence of Execution
Donald N. Sull and Charles Spinosa
90
The Leadership Team: Complementary Strengths or Conflicting Agendas?
Stephen A. Miles and Michael D. Watkins
100
Avoiding Integrity Land Mines
Ben W. Heineman, Jr.
72. 20 33
FORETHOUGHT HBR CASE STUDY
Why Didn 't We Know?
Ralph Hasson
45
FIRST PERSON
Preparing for the Perfect Product Launch
THOU
SHALT
...page 58
James P. Hackett
111
TOOL KIT
The Process Audit ... Show more content on Helpwriting.net ...
100
100
Avoiding Integrity Land Mines
Ben W. Heineman, Jr.
How do you keep thousands of employees, operating in hundreds of countries, as honest as they are
competitive? General Electric's longtime general counsel describes the systems the company has put
in place to do just that.
78
90
4 Harvard Business Review
|
April 2007
|
hbr.org
Cover Art: Joshua Gorchov
73. continued on page 8
APRIL 2007
14
Departments
12 COMPANY INDEX 14 FROM THE EDITOR 53 2006 MCKINSEY AWARDS AND
2007 MCKINSEY JUDGES
20
What the Boss Wants from You
What should CEOs and their direct reports expect from each other? When Larry Bossidy laid out his
views to a group of young executives, they couldn't take notes fast enough. You don't have to write
down what he said, though, because Larry has done it for you here. And it will be on the exam.
88 STRATEGIC HUMOR 111 TOOL KIT
The Process Audit Michael Hammer
Redesigning business processes can generate dramatic improvements in performance, but the effort
is notoriously difficult. Many executives have floundered, uncertain about what exactly needs to be
changed, by how much, and when. A new framework can take the mystery out of reengineering
business processes and help you comprehend, plan, and assess your company's process–based
transformations.
20 FORETHOUGHT
Firms from developing countries are making a global mark...McDonald's isn't afraid to bite off more
than it can chew...Women at Fortune
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74.
75.
76.
77. Intelligence And Intelligence: The Impact Of Emotional...
INTRODUCTION
Emotional intelligence (EI) is the ability to recognize one's own and other people's emotions, to
discriminate between different feelings and label them appropriately, and to use emotional
information to guide thinking and behavior.
Leadership would be a bit more difficult to pin point a definition. Leaders set direction and help
themselves and others to do the right thing to move forward. To do this they create an inspiring
vision, and then motivate and inspire others to reach that vision. They also manage delivery of the
vision, either directly or indirectly, and build and coach their teams to make them ever stronger.
Effective leadership is to be able to cultivate these skills and put it to effective use
Emotional intelligence, hope, mindfulness, and compassion help a person reverse the ... Show more
content on Helpwriting.net ...
As the baby boomer population approaches retirement age, companies are going to find themselves
dealing with labor shortages the likes of which have never been seen before.
In an economy characterized by scarce labor, it's going to become increasingly important to hold on
to the good employees. At the same time, competition for the best employees is going to become
even more fierce, and good workers who feel they aren't treated fairly at work will have an easy
time finding employment elsewhere.
The best way to hold on to the employees that you want to keep is to incorporate emotional
intelligence into your personal and organizational management philosophy. Managers and business
owners can't let themselves lose sight of the fact that their employees are people, with real lives and
emotions that impact how they think, feel, and act. Managers with emotional intelligence understand
that their staff members are people first and workers second. This understanding guides how the best
managers treat their employees at all
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78.
79.
80.
81. Service Marketing in Education
SERVICE MARKETING
IN
EDUCATION SECTOR
ANALYSIS OF THE 7 P's
INTRODUCTION
Services are very different from products. So the marketing concepts need to be revisited while
marketing a service. Services can range from financial services provided by the banks, technology
services provided by the IT Company, food and ambiance as a service provided by restaurants or
even a blog where an author provides a service (information presentation, interesting reading etc) to
his audience. Services marketing are dominated by the 7 Ps of marketing namely Product, Price,
Place, Promotion, People, Process and Physical evidence. The 7 P frameworks is one of the most
popular framework for deciding a marketing strategy, right from strategy formulation to actual ...
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PRICE
Price is the most important factor in doing business especially in a service industry. It is because
there is a tight competition in a service industry. So marketer need to consider a price that is similar
or even lower than the market price. This is to help the industry to penetrate into the market as
customer usually will consider price as the most important factor in selecting their service provider.
Marketer can increase the price only if the company can provide better service than other
competitors.
The prices a company sets for its product and services must strike a balance between gaining
acceptance with the target customers and making a profit for the organisation.
Services being, all the more intangible, the price becomes an important factor for the actual service
consumption to happen, after service awareness and service acknowledgement.
PRICE–MIX FOR H. R. COLLEGE: * Price of the course:
The cost of a regular B. Com course in the college is Rs. 2500 for the 1st year, Rs. 3500 for the 2nd
year and Rs. 5000 for the 3rd year. In addition to that, a student who is pursuing B. Com Honours
has to pay Rs. 3500 more.
* Price of other facilities provided by the college to its target customers, i.e. the students:
1. The library service is offered free of cost to the students.
82. 2. A yearly charge of Rs. 50 is
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83.
84.
85.
86. A Concise Guide to Market Research Using Spss
A Concise Guide to Market Research
.
Erik Mooi
l
Marko Sarstedt
A Concise Guide to Market Research
The Process, Data, and Methods Using IBM SPSS Statistics
Prof. Erik Mooi VU University Amsterdam Marketing Department De Boelelaan 1105 1081 HV
Amsterdam Netherlands emooi@feweb.vu.nl
Prof. Marko Sarstedt Ludwig–Maximilians–University Institute for Market–based Management
Kaulbachstr. 45 80539 Munich Germany sarstedt@bwl.lmu.de
ISBN 978–3–642–12540–9 e–ISBN 978–3–642–12541–6 DOI 10.1007/978–3–642–12541–6
Springer Heidelberg Dordrecht London New York
# Springer–Verlag Berlin Heidelberg 2011 This work is subject to copyright. All rights are reserved,
whether the whole or part of the material is concerned, ... Show more content on Helpwriting.net ...
Each chapter on quantitative methods describes key theoretical choices and how these are executed
in IBM SPSS Statistics. Unlike most other books, we do not discuss theory or SPSS, but link the
two. This is a book for non–technical readers! All chapters are written in an accessible and
comprehensive way so that non–technical readers can also easily grasp the data analysis methods.
Each chapter on research methods includes simple examples to help the reader get a hands–on feel
for the technique. Each chapter concludes with an illustrated real–life case, demonstrating the
application of a quantitative method. We also provide a second, real–life case with an accompanying
dataset, thus allowing readers to practice what they have learnt. Other pedagogical features such as
key words, examples, and end–of–chapter questions support the contents. This book is concise,
focusing on the most important aspects that a market researcher, or manager interpreting market
research, should know. Many chapters provide links to further readings and other websites besides
that of the book. Several mobile tags in the text allow readers to quickly browse related web content
87. using a mobile device (see section "How to Use Mobile Tags"). This unique merger of offline and
online content offers readers a broad spectrum of additional and readily accessible information. A
comprehensive Web Appendix with further analysis techniques, datasets, video files, and case
studies is included.
l
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95. F.D.R.'s Influence as President Essay
F.D.R.'s Influence as President
Some have called him the best president yet. Others have even claimed that he was the world's most
influential and successful leader of the twentieth century. Those claims can be backed up by the
overwhelming support that he received from his citizens throughout his four terms in office.
President Franklin Delano Roosevelt began a new era in American history by ending the Great
Depression that the country had fallen into in
1929. His social reforms gave people a new perspective on government. Government was not only
expected to protect the people from foreign invaders, but to protect against
poverty and joblessness. Roosevelt had shown his military and diplomatic skill as the ... Show more
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In this speech, he brought emotions from the audience in his last line, "I pledge to you, I pledge to
myself, to a new deal for the
American people."
During the November campaign against Hoover, Roosevelt suggested a few parts of the so called
"New Deal". He spoke of relief and public works money. He wanted to
develop a plan to cut agricultural overproduction. He was for public power, conservation and
unemployment insurance. The repeal of prohibition and stock exchange regulation were also big
items on his platform.
However, other than the aforementioned items, Roosevelt was quite vague about other plans. He
mentioned little about his plans for industrial recovery or labor laws. As much foreign policy
experience as he had, he talked very little of it during the campaign.
Many believe that he was simply trying to home in on the problems that the American public saw
most prominent at the time.
When it came to election day, Roosevelt was the only viable alternative to
Hoover, who many blamed for the Great Depression, although critics argue that it was the presidents
preceding the Hoover Administration. The outcome reflected this thinking: Roosevelt won
22,821,857 votes compared to Hoover's 15, 761,841.
Roosevelt
also won the electoral 472 to 59. The voters had sent large majorities of Democrats to both houses as
well, which would enable Roosevelt to accomplish more by pushing through more bills.
Roosevelt's second
100. Managing and Organizing for Innovation in Service Firms a...
v i n n o va r e p o r t vr 2009:06
managing and organizing for innovation in service firms
A literature review with annotated bibliography
annika schilling & andreas Werr stockholm school of economics
Title: Managing and Organizing for Innovation in Service Firms. A literature review with
annotated bibliography Author: Annika Schilling & Andreas Werr – Stockholm School of
Economics Series: VINNOVA Report VR 2009:06 ISBN: 978–91–85959–47–1 ISSN: 1650–3104
Published: Februari 2009 Publisher: VINNOVA – Swedish Governmental Agency for Innovation
Systems / Verket för Innovationssystem VINNOVA Case No: 2008–02234
About VINNOVA VINNOVA, Swedish Governmental Agency for Innovation Systems. VINNOVA
´s mission is to promote sustainable ... Show more content on Helpwriting.net ...
His research has been published in e.g. Organizations Studies, Organization and the Sloan
Management Review. The authors show that there are significant gaps in knowledge and a great
need for research on how service work can be designed, organized and led in order to promote the
innovation potential of employees. Schilling and
Werr identified and elaborate the following knowledge gaps and needs for further research:
Understanding the dynamics of the service innovation process Using contextualized models of
service innovation Exploring and comparing different types of service firms Service innovation in
business networks Knowledge and knowledge processes in service innovation Innovative climate
and HRM practices Communication and "talk" in the service innovation. Power and politics in the
service innovation Gender studies of service innovation
In spring 2009 VINNOVA launches almost 40 million on research and development to help fill some
of the identified knowledge gaps. The literature review is part of the preparatory work on the
announcement. In addition, an interview study is initiated and will be released during spring.
VINNOVA in February 2009
Pär Larsson & Kerstin Waldenström Programme managers Working Life Department
105. Chemical Hazards
Index Back Next xxii Index Back Next National Disaster Management Guidelines Chemical
Disasters (Industrial) i Index Back Next ii Index Back Next National Disaster Management
Guidelines Chemical Disasters (Industrial) National Disaster Management Authority Government of
India iii Index Back Next iv Index Back Next Member National Disaster Management
Authority Government of India ACKNOWLEDGEMENTS I am thankful to the Core Group
Members for their untiring efforts in helping the NDMA in the formulation of the National
Guidelines on Chemical Disaster Management. I would like to place on record the significant
contribution made by the Ministry of ... Show more content on Helpwriting.net ...
and Standards Statutory Inspection, Safety Audit and Testing of Emergency Plans Technical and
Technological Information Preparedness Education, Training and Capacity Development Awareness
Generation Institutions, Networking and Communication Medical Preparedness and Response R&D
Response, Relief and Rehabilitation Management of Transport Accidents Implementation of
Existing Regulations and Procedures Lack of Emphasis on CDM Functions at Various Levels
Deficiencies in On–Site and Off–Site Emergency Plans Liability and Compensation Finance Role of
Civil Society and the Private Sector 13 13 13 13 14 14 15 15 16 17 18 18 19 19 20 20 20 21 21 21 4
4.1 4.1.1 4.1.2 4.1.3 4.1.4 4.2 4.2.1 Guidelines for Chemical Disaster Management Management of
Chemical Disasters Regulatory Framework Codes of Practises, Procedures and Standards Statutory
Inspection, Safety Auditing and Testing of Emergency Plans Technical and Technological
Information Preparedness Education and Training 22 22 22 24 25 26 26 27 vi Index Back Next
CONTENTS 4.2.2 4.2.3 4.2.4 4.2.5 4.2.6 4.2.7 4.3 4.4 4.4.1 4.4.2 4.4.3 4.5 4.6 Creation of
Appropriate Infrastructure Capacity Development Awareness Generation Institutional Framework
Networking and Information Medical Preparedness R&D Response, Relief and Rehabilitation
Important Elements of Response Emergency Medical Response Relief and Rehabilitation
Guidelines for CDM at State and District Levels Preparation of On–Site and Off–Site
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106.
107.
108.
109. Essay on Profession Issues in Counselling Person Centred
1. Understand what is meant by counselling. 1.1 Define what is meant by the term counselling.
BACP definition of counselling and psychotherapy:'Counselling and psychotherapy are umbrella
terms that cover a range of talking therapies. They are delivered by trained practitioners who work
with people over a short or long term to help them bring about effective change or enhance their
wellbeing.' (BACP [online]). The BACP states that "counselling takes place when a counsellor see a
client in a private and confidential setting to explore a difficulty the client is having, distress they
may be experiencing or perhaps their dissatisfaction with life or loss of a sense of direction and
purpose. It is always at the request of the client as no one ... Show more content on Helpwriting.net
...
The conditions apply, in fact, in any situation in which the development of the person is a goal
(Rogers, 1959, 1961). Here is a brief summary from the point of view of psychotherapy, but the
description applies to all of the foregoing relationships. The first element has to do with
genuineness, realness, or congruence. The more the therapist is him or herself in the relationship,
putting up no professional front or personal facade, the greater is the likelihood that the client will
change and grow in a constructive manner. The second attitude of importance in creating a climate
for change is acceptance, or caring or prizing––unconditional positive regard. It means that when the
therapist is experiencing a positive, nonjudgmental, accepting attitude toward whatever the client is
at that moment, therapeutic movement or change is more likely. . . . The third facilitative aspect of
the relationship is empathic understanding. This means that the therapist senses accurately the
feelings and personal meanings that are being experienced by the client and communicates this
acceptant understanding to the client. (Rogers, 1986). Additional assumptions, beliefs and
hypotheses that are central to the person–centered approach are the following: 1. Belief that human
nature is basically constructive. 2. Belief that human nature is basically social. 2 3. Belief that
self–regard is a basic human need and that self–regard, autonomy and individual
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110.
111.
112.
113. One Significant Change That Has Occurred in the World...
E SSAYS ON TWENTIETH–C ENTURY H ISTORY In the series Critical Perspectives on the
Past, edited by Susan Porter Benson, Stephen Brier, and Roy Rosenzweig Also in this series: Paula
Hamilton and Linda Shopes, eds., Oral History and Public Memories Tiffany Ruby Patterson, Zora
Neale Hurston and a History of Southern Life Lisa M. Fine, The Story of Reo Joe: Work, Kin, and
Community in Autotown, U.S.A. Van Gosse and Richard Moser, eds., The World the Sixties Made:
Politics and Culture in Recent America Joanne Meyerowitz, ed., History and September 11th John
McMillian and Paul Buhle, eds., The New Left Revisited David M. Scobey, Empire City: The
Making and Meaning of the New York City Landscape Gerda Lerner, Fireweed: A ... Show more
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The beginnings and ends of what we choose to call centuries are almost invariably years of little
significance. But there is little agreement over when the twentieth century c.e. arrived, and there
were several points both before the year 2000 (the collapse of the Soviet Union, the reunification of
Germany, the surge of globalization from the mid–1990s) and afterward (9/11, or the global
recession of 2008) when one could quite plausibly argue that a new era had begun. A compelling
case can be made for viewing the decades of the global scramble for colonies after 1870 as a
predictable culmination of the long nineteenth century, which was ushered in by the industrial and
political revolutions of the late 1700s. But at the same time, without serious attention to the
processes and misguided policies that led to decades of agrarian and industrial depression from the
late 1860s to the 1890s, as well as the social tensions and political rivalries that generated and were
in turn fed by imperialist expansionism, one cannot begin to comprehend the causes and
consequences of the Great War that began in 1914. That conflict determined the contours of the
twentieth century in myriad ways. On the one hand, the war set in motion transformative processes
that were clearly major departures from those that defined the nineteenth–century world order. On
the other, it perversely unleashed forces
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114.
115.
116.
117. Marketing Management
DBA 1652 Marketing Management UNIT –– I
Unit No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 Unit Title
Marketing management – an introduction Marketing environment Marketing with other functional
areas of management Market segmentation Market targeting and positioning Product management
Brand management Pricing Channel design and management Retailing and Wholesaling Integrated
Marketing Communication Advertising management Sales promotion Personal selling Public
relations Understanding individual consumer behaviour Understanding industrial consumer
behaviour Customer satisfaction Customer relationship management Marketing of services Rural
marketing Types of marketing research Process of marketing ... Show more content on
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Marketing consists of all the activities to facilitate the exchange. Within this societal perspective,
then (1) the makers (2) what they are marketing and (3) their potential markets all assume broad
dimensions. The category of marketers might include, in addition to business firms, such diverse
social units as (a) a political party trying to market its candidate to the public (b) the director of an
art museum providing new exhibits to generate greater attendance and financial support (c) a labor
union marketing its idea to members and to company management; and (d) professors trying to
make their courses interesting for students. In addition to the range of items normally considered as
products and services, what is being marketed might include (a) ideas such as reducing air pollution
or contributing to the red cross (b) people, such as new football coach or a political candidate and
(c) places, such as industrial plant sites or a place to for a vocation. In a broad sense markets include
more than the direct consumers of products services and ideas. Thus a state university's market
includes the legislators who provide funds, the citizens living near the university who may be
affected by university activities and the alumni. A business firms market may include government
regulatory agencies, environmentalists, and local tax assessors. Definition of Marketing As you
already know there are
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118.
119.
120.
121. Market Forces Shape Organisational Responses
Countries that use Economic Systems
The Economy of England is the largest economy of the four countries of the United Kingdom.
England is a highly industrialized country. It is an important producer of textiles and chemical
products. Although automobiles, locomotives and aircraft are among England's other important
industrial products, a significant proportion of the country's income comes from the City of London.
Since the 1990s, the financial services sector has played an increasingly significant role in the
English economy and the City of London is one of the world's largest financial centers'. Banks,
insurance companies, commodity and futures exchanges are heavily concentrated in the City. The
British pound sterling is the official ... Show more content on Helpwriting.net ...
Fiscal policy is much more effective at promoting economic growth than monetary policy. This is
because if using monetary policy to reduce the cost of money has no effect on the exchange rate, it
does nothing to stimulate exports and discourages imports.
Effectiveness of the Monetary Policy
Monetary policy is a more effective tool for economic stimulus than fiscal policy under a floating
exchange rate system, in other words a system in which the currencies of trading countries can
increase or decrease in value. For example attempts to stimulate economic growth by reducing the
cost of money (cutting interest rates), the resulting effects on the exchange rate reducing it against
other currencies will stimulate exports while making imports more expensive. This adds impetus to
the intended economic stimulus.
Responsible Institutions
A combination of fiscal and monetary policy is generally used to steer the economy in a desired
direction. Although governments direct fiscal policy, many countries delegate responsibility for
monetary policy to central banks. This strategy prevents governments from manipulating interest
rates for short term political advantage and promotes stability in the money supply as well as in the
price of goods.
Mixed Economy
A Mixed Economy, as the name implies is a mixture of a planned economy and a free enterprise
economy. What we call free enterprise economies are market mechanism which are called
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122.
123.
124.
125. Human Resources Management
CHAPTER 1
Changing Nature of Human Resource Management
After you have read this chapter, you should be able to:
●
Identify four major HR challenges currently facing organizations and managers. List and define
each of the seven major categories of HR activities. Identify the three different roles of HR
management. Discuss the three dimensions associated with HR management as a strategic business
contributor. Explain why HR professionals and operating managers must view HR management as
an interface. Discuss why ethical issues and professionalism affect HR management as a career
field.
●
● ●
●
●
3
HR TRANSITIONS
HR Management Contributes to Organizational Success
More effective management of human resources ... Show more content on Helpwriting.net ...
Executives believe that their emphasis on HR activities has contributed significantly to the Bank of
Montreal's achieving period profits for seven years in a row. In summary, it is evident that the
transition of HR management at GE Fanuc and at Bank of Montreal has enhanced organizational
competitiveness and success.1
4
Section 1 HR Management–Strategies and Environment
126. "
HR should be defined not by what it does, but by what it delivers.
DAVID ULRICH
Human Resource (HR) management
The design of formal systems in an organization to ensure the effective and efficient use of human
talent to accomplish the organizational goals.
As human resources have become viewed as more critical to organizational success, many
organizations have realized that it is the people in an organization that can provide a competitive
advantage.2 Throughout the book it will be emphasized that the people as human resources
contribute to and affect the competitive success of the organization. Human Resource (HR)
management deals with the design of formal systems in an organization to ensure the effective and
efficient use of human talent to accomplish organizational goals. In an organization, the
management of human resources means that they must be recruited, compensated, trained, and
developed.
"
HR Management Challenges
The environment faced by HR management is a challenging one; changes are occurring rapidly
across a wide range of
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127.
128.
129.
130. The Hawala Extortion Method
HAWALA INTRODUCTION [pic] Among the methods terrorists worldwide use to move money
from regions that finance them to target countries some hardly leave any traceable trail. As
regulators learned recently, one of the weak points in the payments chain through which illicit funds
can enter is a system of traditional trust–based banking originating in southern Asia which is known
as hawala. The word hawala is Hindi meaning "trust" or "exchange". Often used in relation with the
word hundi which stands for "bill of exchange" hawala is an unofficial alternative remittance and
money exchange system enabling the transfer of funds without their actual physical move.
Traditional financial institutions may be involved ... Show more content on Helpwriting.net ...
For instance, in May and June 2001 the State Bank of Pakistan was said to have turned to hawala
shops in Islamabad to buy dollars in order to support the own currency. Even top–ranking Western
corporations turn to hawaladers for transactions to regions without a modern western–style banking
system. In several OECD (Organization for Economic Cooperation and Development) member
countries, licensed traders legally perform hawala. OECD Member Countries (And Year of joining)
|Australia (1971) |Austria (1961) |Belgium (1961) | |Canada (1961) |Czech Republic (1995)
|Denmark (1961) | |Finland (1969) |France (1961) |Germany (1961) | |Greece (1961) |Hungary
(1996) |Iceland (1961) | |Ireland (1961) |Italy (1961) |Japan (1964) | |The Netherlands (1961) |New
Zealand (1973) |Norway (1961) | |Poland (1996)
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