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Emmeline Garcia
Sales Excellence • Software Licensing Specialist • Customer Focus Selling
emmeline.garcia@softwareone.com
Summary
My experience in the retail, telecommunications and software industry has helped me to understand customer
needs. My strengths reside in partner account management, forecasting, and coaching and project management.
I'm a results-driven, analytical and competitive professional with a dynamic career focused on making a
significant impact on a customer's bottom line. Software licensing consultation in the Caribbean and US is my
strength but I must confess that computers, sales, marketing development and customer service are my driving
forces. Accustomed to working in fast-paced and time sensitive environments; strong believer that motivation
and teamwork are the foundation for achieving company goals.
Experience
Business Development Manager at SoftwareONE Puerto Rico
December 2010 - Present (4 years 10 months)
 Consistently, recognized in the top 100 (out of 1,200 performers) for developing, building, and
strengthening long-term relationships with customers and partners.
 Strong knowledge of leading industry trends, such as: electronic commerce, spend management, and
technology initiatives
 Develop and maintain proactive professional relationships with software publisher representatives.
#Reports to the Managing Director
Account Manager at Trinexus, Inc.
May 2008 - December 2010 (2 years 8 months)
 Execute sales strategies in fiercely competitive industries, such as: Government, Corporate and
Education sectors.
 Established a solid account base and responsible for managing renewals process and up-selling.
 Successfully identified cross-sell opportunities, guiding clients through legal compliance regarding
Software Licenses and the acquisition of business solutions.
 Product management: Microsoft Agreements, Symantec Solutions, Track It, Quest, and ISS.
1 recommendation available upon request
Customer Relations Specialist at 3M
May 2003 - November 2007 (4 years 7 months)
 Generating leads, prepare quotation for internal or external customers.

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 Collaborate in the execution of sales strategies plus, create monthly sales reports for assigned
business accounts.
 Develop strong relationships with authorized distributors and provide customers first-rate service.
Refer identified leads to distribution channel or sales representative, according to business focus.
 Expert at providing assessment analysis; an imperative process of risk management and high focus
on supporting sales team to exceed quotas.
Business Indirect Accounts at Sprint
2002 - 2003 (1 year)
 Responsible for pre-sales; presenting business proposition and managing dealers.
 Responsible for marketing support, sales training, channel conflict resolution, logistics and issues
resolution before escalations.
 Recognized for exceeding sales and revenue objectives within Sprint PCS parameters and guidelines
by identifying and penetrating small business companies with 500 employees or less.
Account Executive at Casino Communications
2000 - 2003 (3 years)
 Overseeing Customer Relationship Group, which included: customer service, product support
services, re sellers support line, government and corporate business lines for Microsoft Caribbean.
 A liaison between Microsoft Caribbean and their customers in Puerto Rico and Dominican Republic.
 Recruit and train all new employees in both territories; motivate employees to increase client
satisfaction. Managed 15 employees: ten in Puerto Rico and five in Dominican Republic.
 Budget preparation and negotiation with the client to achieve the best outcome for both parties.
1 recommendation available upon request
Volunteer Experience
Volunteer at IAMCP
Projects
Unlimited Love Corp DC
January 2007 to Present
Members: Emmeline Garcia, Rudolf Walmart it is a data center
that launches broadcasting apps in the cloud.
Languages
Spanish
English

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Skills & Expertise
Solution Selling
Team Building
Customer Service
Customer Retention
Customer Relations
Contract Negotiation
Business Development
Account Management
Customer Satisfaction
Sales Process
Sales Management
Key Account Management
Team Leadership
Cloud Computing
Sales Operations
Strategic Planning
Cross-functional Team Leadership
Strategic Partnerships
Business Intelligence
Partner Management
Enterprise Software
Business Strategy
Negotiation
Security
Team Management
SaaS
Sales
Channel Partners
Lead Generation
Marketing Strategy
Vendor Management
CRM
B2B
Product Management
Business Analysis
Pre-sales
Salesforce.com
Strategy
Managed Services
Business Alliances
Software Industry
Virtualization

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Education
EDP University, San Juan
Bachelor’s Degree, Information Technology, 2000
Honors and Awards
President's Club Winner 2014
Software One
Out of 1,200 performers, selected within the top 100!
 Achieved $789K profit; 127% quota
President's Club Winner 2013
Software One
Out of 1,200 performers nominated for excellence and selected within the top 100 based on sales & diversity
of service!
 Achieved 167% quota
Courses
Customer Relations Specialist
3M
Harvard Mentor Plus
2 people have recommended Emmeline
"Emmeline is oriented to detail and human relations. She is very diligent and knowledgeable of her area
of expertise. Always seek customer satisfaction, but confidence and trust came first. She is committed to
excellence and customer service. In a phrase”she’ll make it happen”"
— Gil Feliciano, was Emmeline's client
"Self-motivated and result oriented professional who I trust and would love to work with again."
— Nelson Velez-Martinez, Corporate Account Segment Manager, Microsoft, managed Emmeline at Casino
Communications
Contact Emmeline on LinkedIn