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8 emerging technology trends that will impact Government in 2011


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Presentation by Chisholm and Harper as part of the Victoria Online Seminar Series, Tuesday 26 July 2011. The trends covered include: HTML5; Augmented reality; Cloud computing; Game mechanics; Next generation search; Agile development; Social technology; and Mobile internet.

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8 emerging technology trends that will impact Government in 2011

  1. 1. 8 emerging technology trendsthat will impact Government in 2011Tuesday, 26 July 2011
  2. 2. The Law of Disruption2 29/07/2011
  3. 3. The 8 trends• HTML5• Augmented reality• Cloud computing• Game mechanics• Next generation search• Agile development• Social technology• Mobile internet29/07/2011 3
  4. 4. 1. HTML5 “The cornerstone for modern web applications” – World Wide Web Consortium (W3C)29/07/2011 4
  5. 5. 1. HTML5What is it?29/07/2011 5
  6. 6. 1. HTML5What is it?• HTML is the language used for structuring and presenting content for the World Wide Web, a core technology of the Internet.• HTML5 is a new standard that aims to add native browser support for features that are currently the domain of 3rd party plug-ins.• Notable features include: – Video – Geo-location – Canvas drawing – Drag and drop anything – Offline storage29/07/2011 6
  7. 7. 1. HTML5What is the impact for Government?• HTML5 is an open standard that supports the premise of accessible, usable information, that should make reusing content easier across multiple devices.• It philosophically meshes with the concept of open Government.• It will facilitate closer integration between departments through improved web interoperability.29/07/2011 7
  8. 8. 2. Augmented realityWhat is it?• The ability to place computer-generated graphics in someone‟s field of vision. 29/07/2011 8
  9. 9. 2. Augmented realityWhat is it? 29/07/2011 9
  10. 10. 2. Augmented realityWhat is the impact for Government?• Opportunities exist through the ability to overlay graphics, audio and other sensory enhancements on a real-world environment.• Isn‟t just about gimmicky tricks - augmented reality extends to anything that enriches a real life experience by providing contextually relevant data tailored to the individual or group.• Potential issues in terms of device-appropriateness and security. 29/07/2011 10
  11. 11. 3. Cloud computingWhat is it?• Cloud computing is on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services).• There are three types of cloud computing: 1. Software as a service (Saas) 2. Platform as a service (Paas) 3. Infrastructure as a service (Iaas) 29/07/2011 11
  12. 12. 3. Cloud computingWhat is it? 29/07/2011 12
  13. 13. 3. Cloud computingWhat is it? 29/07/2011 13
  14. 14. 3. Cloud computingWhat is it? 29/07/2011 14
  15. 15. 3. Cloud computingWhat is the impact for Government?• As with any emerging technology, the costs and risk of things not going to plan are higher than the utopian „cloud computing‟ concept lets on.• The US market is much more advanced than the Australian market, so watch this space and learn from similar organisations.• As the market becomes more mature, benefits will outweigh drawbacks and risk, resulting in more organisations going into the cloud. 29/07/2011 15
  16. 16. 4. Game mechanicsWhat is it?• The engagement & motivation tactics typically used in computer games.• Gamification refers to the application of game mechanics to real world situations not typically considered games to elicit certain behaviours.• Real life situations that resemble games, with challenges, players, levels and achievements are everywhere! – Education system – The workplace – Life generally! 29/07/2011 16
  17. 17. 4. Game mechanicsWhat is the impact for Government?• How could Government use game mechanics to engage citizens or change behaviour? – Bonuses – Countdowns – Levels – Points – Progression – Quests – Reward schedules – Status29/07/2011 17
  18. 18. 5. Next generation search What is it? • Next generation search is search but smarter, more efficient, fun, relevant and intuitive. • It is driven by – Proliferation of Internet-enabled mobile devices – Increasing importance of location/maps and contextual information, (link between the physical and the digital world) – Evolving technology capability) – Evolving user expectations for a more intuitive and relevant search experience.29/07/2011 18
  19. 19. 5. Next generation search29/07/2011 19
  20. 20. 5. Next generation search29/07/2011 20
  21. 21. 5. Next generation searchSo what?• Is Government creating content that can be easily discovered by mobile search engines?• What opportunities exist for image-based search in the delivery of Government services?29/07/2011 21
  22. 22. 6. Agile developmentWhat is it?• Agile software development is a group of software development methodologies based on iterative and incremental development.• Requirements and solutions evolve through collaboration between self- organising, cross-functional teams.• The philosophy is that software development is like fashion. It never ends. 29/07/2011 22
  23. 23. 6. Agile developmentWhat does it mean?• Individuals and interactions over processes and tools• Working software over comprehensive documentation• Customer collaboration over contract negotiation• Responding to change over following a plan• While there is value in the items on the right, agile development values the items on the left more. 29/07/2011 23
  24. 24. 6. Agile developmentWhat is the impact for Government?• The Institute for Government released a paper in March 2011 recommending a divide between „agile‟ and „platform‟ work in order to maximise effectiveness and flexibility while achieving cost and time savings.• However, this requires; – new ways of managing software teams – managing expectations of internal stakeholders – changes to processes 24
  25. 25. 6. Agile developmentGovernment case study -• A prototype single website to replace all UK government websites, built on the principle of treating taxpayers like customers• Built in three months by a small team in the Cabinet Office• Total of £261,000 ($392,579 AUD) has been spent on the prototype project to date• Public feedback from is now being consolidated - preparing to move into beta mode ( 25
  26. 26. 6. Agile development Prototype launched May 2011 with pages for top 100 questions asked29/07/2011 26
  27. 27. 6. Agile development29/07/2011 27
  28. 28. 7. Social technologyWhat is it?• It‟s exactly as the name suggests - technology for social purposes.• It is integrated into our everyday lives (48% of 18-34 year olds check Facebook when they wake up, 28% doing so before even getting out of bed! DigitalBuzz)•29/07/2011 28
  29. 29. 7. Social technologyWhat is the impact for Government?• Social technology has changed the expectations of citizens.• For many, social technology means power - the ability to globally have a voice.• Peer opinion is easily shared and heavily relied upon.• Citizens are becoming increasingly comfortable sharing their personal information with others online.• Be honest. Be transparent.29/07/2011 29
  30. 30. 7. Social technologyGovernment case study – EveryBlock• Allows people to follow neighbourhood news and connect with neighbours in 16 U.S. states.• News comes from public records like crime reports, neighbour discussions, and photos people have taken in their neighbourhood.• Also features civic information, such as building permits, crime reports and restaurant inspections – usually information already on the web but buried in hard to find government databases.• „Neighbours‟ can also report crimes or incidents.29/07/2011 30
  31. 31. 7. Social technology29/07/2011 31
  32. 32. 8. Mobile internetWhat is it?• The use of Internet-connected applications, or browser-based access to the Internet from a mobile device connected to a wireless network.29/07/2011 32
  33. 33. 8. Mobile internet29/07/2011 33
  34. 34. 8. Mobile internet29/07/2011 34
  35. 35. 8. Mobile internetWhat is the impact for Government?• Location-aware devices mean you can deliver location-specific information and services.• Mobile devices are both personal and social, making this an ideal channel to facilitate engagement & connection.• Mobile internet is usually available at any point of consideration, so perfect for providing timely information.• Internet-enabled mobile devices are increasingly becoming transactional in their own right.29/07/2011 35
  36. 36. 8. Mobile internetLocation-aware29/07/2011 36
  37. 37. 8. Mobile internetLocation-aware29/07/2011 37
  38. 38. 8. Mobile internetPersonal and social29/07/2011 38
  39. 39. 8. Mobile internetRelevant at point of considerationQR (quick response) codes provide a bridge between your offline productand online information.29/07/2011 39
  40. 40. 8. Mobile internetRelevant at point of consideration29/07/2011 40
  41. 41. 8. Mobile internetTransactionala) Systems that utilise a mobile network to initiate or authorise a transaction29/07/2011 41
  42. 42. 8. Mobile internetTransactional b) Contactless systems that use a mobile phone in lieu of a credit card42 29/07/2011
  43. 43. In summary... Augmented reality HTML5 Agile development Next gen search Cloud computing Game mechanics Mobile internet Social technology43 29/07/2011
  44. 44. In summary...• Government adoption of emerging technology should always: – meet a real public need – improve the health, welfare and economic and social wellbeing of citizens – fundamentally improve the trust equation between the people and their Government29/07/2011 44
  45. 45. Thanks for listening• Chisholm & Harper helps clients get the most from Internet-based technologies through: – Research & analysis – Governance & planning – Vision & strategy development – Procurement services (partner selection) – People & skills development – Contract resourcing – General consulting• Find out more at• Follow us on Twitter: @chisharp29/07/2011 45