Co-Production by Design – embracing digital society makes for smarter services

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Paper presented by Dr Steve Hodgkinson - Research Director IT – Asia/Pacific Ovum, at the Serve You Right Conference, Melbourne, September 2011. The modern digital economy requires new behaviours from citizens, industry partners, peer agencies and governments to inspire economic, social and environmental sustainability, nurture digital society initiatives, collaborate to pool thinking and resources and leverage proven platforms and solutions.

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Co-Production by Design – embracing digital society makes for smarter services

  1. 1. Co-Production by Design – embracing digital society makes for smarter services September 16 2011 Dr Steve Hodgkinson Research Director IT – Asia/Pacific Ovum
  2. 2. Digital services strategies <ul><li>Formal inside-out strategies to provide the infrastructure and services that deliver public services </li></ul><ul><li>Driven by government agencies, municipal authorities and service providers </li></ul>Digital Public Services Network Infrastructure Digitally enabled urban planning E-government Enabling regulation Digitally enabled transport Digitally enabled healthcare Digitally enabled education Digitally enabled grids & utilities Digitally enabled construction Gov 2.0 & open public sector data ICT-led economic development
  3. 3. New technology building blocks Ubiquitous Connectivity Always on Anytime/ Anyplace Devices Convenience Collaboration Platforms Teamwork Cloud Computing IT as a service Internet of Things Real time data Geospatial Platforms Place-based data Open Standards, SOA and Ecosystems IT assembly Big Data & Analytics Fact based decisions Open Access to Public Data Many eyes Web 2.0 & Social Networking Interactivity Digitally Controlled Devices Real time control
  4. 4. Digital society initiatives <ul><li>In-formal outside-in initiatives, emerging from individuals, community groups, NGOs, universities and startups </li></ul><ul><li>Often using low cost and publically available ICT platforms and solutions </li></ul>Digital Society Community service interfaces Hyper-local websites Personal support networks Volunteering networks Seniors peer support Collective action forums Urban action forums Carpooling networks Social innovation incubators Digital divide programs Social networking platforms
  5. 5. e.g. www.planningalerts.org.au
  6. 6. e.g. www.fixmystreet.com
  7. 7. e.g. www.everyblock.com
  8. 8. e.g. www.tyze.com
  9. 9. e.g. www.volunteerhq.org
  10. 10. e.g. www.pledgebank.com
  11. 11. e.g.www.zimride.com
  12. 12. e.g. www.eq.org.nz
  13. 13. e.g. Google Person Finder
  14. 14. e.g. ushahidi.org
  15. 15. e.g. Facebook sites
  16. 16. The modern digital economy Digital Public Services Network Infrastructure Digitally enabled urban planning E-government Enabling regulation Digitally enabled transport Digitally enabled healthcare Digitally enabled education Digitally enabled grids & utilities Digitally enabled construction Gov 2.0 & open public sector data ICT-led economic development Infrastructure, services & enablers Digital Society Community service interfaces Hyper-local websites Personal support networks Volunteering networks Seniors peer support Collective action forums Urban action forums Carpooling networks Social innovation incubators Digital divide programs Social networking platforms Social capital & digital inclusion Co-production of public services
  17. 17. New behaviors are required Digital Public Services Digital Society Citizens Governments National & regional gov policy enablers, infrastructure investments and funding Co-production of services and creation of social capital Inspire economic, social & environmental sustainability Nurture Digital Society initiatives Competitive collaboration Digital inclusion Action-oriented policy Industry partners Platforms, solutions, knowhow and investment Peer Agencies Shared experiences, ideas and leading practices Public-Private partnerships Leverage proven platforms & solutions Collaborate to pool thinking & resources
  18. 18. New behaviours <ul><li>Inspire – a new view of how IT can be harnessed to drive innovation </li></ul><ul><li>Leverage – proven infrastructure and solutions as standardized commodity services (stop reinventing the wheel!) </li></ul><ul><li>Collaborate – to share ideas and best practices </li></ul><ul><li>Nurture – to create co-production as a designed outcome </li></ul>
  19. 19. Co-Production by Design – embracing digital society makes for smarter services September 16 2011 Dr Steve Hodgkinson Research Director IT – Asia/Pacific Ovum

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