1. Edward Kitson
501 East Stassney lane, Apt 1230
Austin, Texas, 78745
8176913814
edward_kitson@hotmail.com
W O R K E X P E R I E N C E
THE AUSTIN FOCUS, INC, AUSTIN, TX
Campaign manager, May 2016-present
• Managing inventory, keeping records of shipped and received inventory
• Trained in Customer services, marketing, training and sales techniques
• Bilingual transactions
• Handled and diffuse tense situations with costumers
ST. EDWARDS BOOKSTORE, Austin, TX
Shipping and Receiving Manager, January 2014 – December 2015
• Keep records of customer interactions or transactions, recording details of inquiries, complaints,
or comments, as well as actions taken.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Obtain and examine all relevant information to assess validity of complaints and to determine
possible causes, such as extreme weather conditions that could increase utility bills.
• Solicit sales of new or additional services or products.
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing
employees, and administering disciplinary procedures.
• Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities
of an organization.
ST. EDWARD'S UNIVERSITY, Austin, TX
Customer representative, Aug 2012 – May 2013
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking
messages, or scheduling appointments.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort
them to specific destinations.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Hear and resolve complaints from customers or the public.
E D U C A T I O N
Saint Edward's University, Austin, TX
Behavioral Neuroscience Candidate, Expected graduation, May 2016
• Bachelors of science in Behavioral Neuroscience
• Student in Senior Year
Colegio Salvadoreño Ingles, San salvador, San salvador
High School Diploma, Jun 2010
P R O F E S S I O N A L S K I L L S
• Fluent in Spanish and English
• Excellent Public Speaker
401 little Texas lane apt 1215 Austin, Texas, 78745 8176913814 edward_kitson@hotmail.com

2. • Expert control in Microsoft Office Suite
• great communication, networking, andorganizational skills
401 little Texas lane apt 1215 Austin, Texas, 78745 8176913814 edward_kitson@hotmail.com