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1
“What problem
are you trying to solve?”




                            2
Sharing, connecting,
& the revolution in Tunisia.
 But not business value.




                               3
3     examples
Real problems & how to solve them.



                                     4
“Help me get better
   at key roles.”




                      5
1
Communities of Practice



                          6
Communities
20.0


15.0


10.0


 5.0


  0
       Aug   Nov       Feb   May   Aug


                                         7
Members
5000.0


3750.0


2500.0


1250.0


    0
         Aug   Nov     Feb     May   Aug


                                           8
5 divisions preparing to launch
    30+ more communities




                                  9
“Help us get through
                compliance.”
Businesses



                “Help us avoid
Compliance
                  surprises.”
                                    10
2
DB Social Media Council



                          11
Share best practices
Businesses
    +
             Shape central services

Compliance


                                      12
Simpler process
   Better-qualified projects
Cheaper to do things right, once
                                   13
“Help us work better.”




                         14
3
    An Enterprise Platform
    + Center of Excellence
    + Collaboration Community



                            15
1 portal
  20 communities
 100 teams
1000 answers




                   16
$10+ million
1000 man-days
25% email/meetings
50% service calls




                     17
Employee engagement
Role proficiency
Business examples




                      18
Donʼt just retweet the revolution.




                                     19
Change the work.




                   20

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Solving Real Problems Through Communities