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Family Story: How technology can better support Children’s Services, Elle Tweedy (Futuregov)

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Family Story: How technology can better support Children’s Services, Elle Tweedy (Futuregov)

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This presentation was made at mySociety's TICTeC Local conference on 6th November 2018. More information about TICTeC Local can be found here: https://tictec.mysociety.org/local

This presentation was made at mySociety's TICTeC Local conference on 6th November 2018. More information about TICTeC Local can be found here: https://tictec.mysociety.org/local

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Family Story: How technology can better support Children’s Services, Elle Tweedy (Futuregov)

  1. 1. FamilyStory Designing world class children’s services supported by the best in digital technology TICTeC Local, Manchester
  2. 2. Social workers achieve amazing things with families. But are held back by the systems and technology they work with.
  3. 3. “Case management systems focus on collecting information, they don’t support the interaction with families” Clare Chamberlain Director Centre for Systemic Social Work
  4. 4. Process, not people, is dictating social work practice “The art of being a social worker is becoming lost. Too often, it is regarded as a process to be followed – a single track which, once started, trundles along a predetermined path, usually of escalation” Ray Jones, Emeritus Professor of Social Work 60% of practitioner time is spent writing, recording and processing data into a system is spent on other admin, speaking to agencies, information gathering or travelling Leaving around 20% of time to spend working directly with families 20%20%
  5. 5. ‘Social work is not a process, it is an art, a skill, a way of working with people in crisis to help them to see their way through it and strengthen their future’ Sally Robinson Social Care Network, The Guardian
  6. 6. These are the records of real lives, they do not belong to Local Authorities
  7. 7. FamilyStory vision An open platform that allows social workers to spend more time collaborating with families, gives families ownership over their story and enables everyone involved to work better together.
  8. 8. FamilyStory design principles Practitioners spend more time with families, less time in front of computers Technology supports social care practice, it isn’t just a reporting tool Decisions are collaborative and technology enables this Families have ownership over their story Families Social workers Partners
  9. 9. FamilyStory outcomes Better outcomes for families (sustainable, less time in interventions, owned and breaking cycles) Enabling better decisions around commissioning and strategic direction Reduced cost (processing/admin, less backend resource, quality time on cases leading to better decisions Radically changing social work practice and enabling the rest of the country to join an innovative marketplace
  10. 10. Building an Alpha experience
  11. 11. What we’re learning... The concept is far scarier than the reality Show the thing to win hearts and minds Communicate and challenge the purpose of integration with legacy systems And don’t be held back by it Build a network of supporters and champions on the ground
  12. 12. ‘Very exciting development in SW recording with Partners in Practice, Tri- borough and @FutureGov. I think we might crack this yet!’ Isabelle Trowler Chief Social Worker for England

Editor's Notes

  • FamilyStory is transforming the way local authorities approach children’s social care case management to better meet the needs of families, young people and practitioners

    What we did - interviews, shadowing. Tech discovery etc etc across 3 West London boroughs
  • Held back by legacy technology built for a different era and way of working, costing over £1m per year in licensing and maintenance
    Barrier between the people involved
  • Outcome for social workers and Children’s services:

    Unfortunately, technology along with national policies and an over bureaucratised practice is worsening this - we’ve squeezed out the bit that’s most important - relationships with people
    No enough time for the families
    Give social workers time back
  • Outcome for families and young people
    "We do a lot of creative work with families but it is so hard to capture it, the technology doesn't match up"
  • FamilyStory is transforming the way local authorities approach children’s social care case management. We are designing simple digital tools for practitioners and families that supports social care practice and collaborative decision making. FamilyStory gives families ownership over their story through greater transparency of recording and information.
  • Our vision for change - focus on first 3
    We are designing simple digital tools for practitioners and families that supports social care practice and collaborative decision making. FamilyStory gives families ownership over their story through greater transparency of recording and information.
  • Might be able to skip
  • The alpha will be tested in January with a small group of social workers and families, enable the following:
    - allow social workers to record transparently with families using photos and audio. Then share visit notes with the parent so they understand what was discussed and agreed
    - allow the family to comment on the visit note so they are heard
    - supports social workers analysis of how things are going
    - allow schools to add information to a families record
  • Early days…

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