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FamilyStory
Designing world class children’s
services supported by the best in
digital technology
TICTeC Local, Manchester
Social workers achieve
amazing things with families.
But are held back by the systems and
technology they work with.
“Case management systems
focus on collecting information,
they don’t support the
interaction with families”
Clare Chamberlain
Director Centre for Systemic Social
Work
Process, not people, is dictating social work practice
“The art of being a social worker is becoming lost.
Too often, it is regarded as a process to be followed
– a single track which, once started, trundles along
a predetermined path, usually of escalation”
Ray Jones, Emeritus Professor of Social Work
60%
of practitioner time is spent
writing, recording and
processing data into a
system
is spent on other admin,
speaking to agencies,
information gathering or
travelling
Leaving around 20% of
time to spend working
directly with families
20%20%
‘Social work is not a process,
it is an art, a skill, a way of working
with people in crisis to help them
to see their way through it and
strengthen their future’
Sally Robinson
Social Care Network, The Guardian
These are the
records of real lives,
they do not belong
to Local Authorities
FamilyStory vision
An open platform that allows social workers to
spend more time collaborating with families,
gives families ownership over their story and
enables everyone involved to work better
together.
FamilyStory design principles
Practitioners spend
more time with
families, less time
in front of computers
Technology supports
social care practice,
it isn’t just a
reporting tool
Decisions are
collaborative
and technology
enables this
Families have
ownership over
their story
Families Social workers Partners
FamilyStory outcomes
Better outcomes for families
(sustainable, less time in
interventions, owned and
breaking cycles)
Enabling better decisions
around commissioning and
strategic direction
Reduced cost
(processing/admin, less
backend resource, quality time
on cases leading to better
decisions
Radically changing social work
practice and enabling the rest of
the country to join an innovative
marketplace
Building an Alpha experience
What we’re learning...
The concept is far
scarier than the reality
Show the thing to win hearts
and minds
Communicate and
challenge the purpose
of integration with
legacy systems
And don’t be held back by it
Build a network of
supporters and
champions on the
ground
‘Very exciting development in SW
recording with Partners in Practice, Tri-
borough and @FutureGov.
I think we might crack this yet!’
Isabelle Trowler
Chief Social Worker for England

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Family Story: How technology can better support Children’s Services, Elle Tweedy (Futuregov)

  • 1. FamilyStory Designing world class children’s services supported by the best in digital technology TICTeC Local, Manchester
  • 2. Social workers achieve amazing things with families. But are held back by the systems and technology they work with.
  • 3. “Case management systems focus on collecting information, they don’t support the interaction with families” Clare Chamberlain Director Centre for Systemic Social Work
  • 4. Process, not people, is dictating social work practice “The art of being a social worker is becoming lost. Too often, it is regarded as a process to be followed – a single track which, once started, trundles along a predetermined path, usually of escalation” Ray Jones, Emeritus Professor of Social Work 60% of practitioner time is spent writing, recording and processing data into a system is spent on other admin, speaking to agencies, information gathering or travelling Leaving around 20% of time to spend working directly with families 20%20%
  • 5. ‘Social work is not a process, it is an art, a skill, a way of working with people in crisis to help them to see their way through it and strengthen their future’ Sally Robinson Social Care Network, The Guardian
  • 6. These are the records of real lives, they do not belong to Local Authorities
  • 7. FamilyStory vision An open platform that allows social workers to spend more time collaborating with families, gives families ownership over their story and enables everyone involved to work better together.
  • 8. FamilyStory design principles Practitioners spend more time with families, less time in front of computers Technology supports social care practice, it isn’t just a reporting tool Decisions are collaborative and technology enables this Families have ownership over their story Families Social workers Partners
  • 9. FamilyStory outcomes Better outcomes for families (sustainable, less time in interventions, owned and breaking cycles) Enabling better decisions around commissioning and strategic direction Reduced cost (processing/admin, less backend resource, quality time on cases leading to better decisions Radically changing social work practice and enabling the rest of the country to join an innovative marketplace
  • 10. Building an Alpha experience
  • 11. What we’re learning... The concept is far scarier than the reality Show the thing to win hearts and minds Communicate and challenge the purpose of integration with legacy systems And don’t be held back by it Build a network of supporters and champions on the ground
  • 12. ‘Very exciting development in SW recording with Partners in Practice, Tri- borough and @FutureGov. I think we might crack this yet!’ Isabelle Trowler Chief Social Worker for England

Editor's Notes

  1. FamilyStory is transforming the way local authorities approach children’s social care case management to better meet the needs of families, young people and practitioners What we did - interviews, shadowing. Tech discovery etc etc across 3 West London boroughs
  2. Held back by legacy technology built for a different era and way of working, costing over £1m per year in licensing and maintenance Barrier between the people involved
  3. Outcome for social workers and Children’s services: Unfortunately, technology along with national policies and an over bureaucratised practice is worsening this - we’ve squeezed out the bit that’s most important - relationships with people No enough time for the families Give social workers time back
  4. Outcome for families and young people "We do a lot of creative work with families but it is so hard to capture it, the technology doesn't match up"
  5. FamilyStory is transforming the way local authorities approach children’s social care case management. We are designing simple digital tools for practitioners and families that supports social care practice and collaborative decision making. FamilyStory gives families ownership over their story through greater transparency of recording and information.
  6. Our vision for change - focus on first 3 We are designing simple digital tools for practitioners and families that supports social care practice and collaborative decision making. FamilyStory gives families ownership over their story through greater transparency of recording and information.
  7. Might be able to skip
  8. The alpha will be tested in January with a small group of social workers and families, enable the following: - allow social workers to record transparently with families using photos and audio. Then share visit notes with the parent so they understand what was discussed and agreed - allow the family to comment on the visit note so they are heard - supports social workers analysis of how things are going - allow schools to add information to a families record
  9. Early days…