Focused, analytical, and emotionally intelligent IT professional with more than thirteen years in the health information management field. Experience conducting fixes and enhancements to proprietary health information systems, custom Epic build. Self-driven and efficient, process-oriented point-person who balances tasks and follows through on projects. Certified in Epic’s Grand Central (ADT) and Prelude applications: Like having Epic TS in your own backyard, but with the hallmark personal attention you desire.

1. Dontrell Bluford
Stoughton, Wisconsin
http://www.linkedin.com/in/dbluford
404.579.6477 • DontrellBluford@gmail.com
SUMMARY
Focused, analytical, and emotionally intelligent IT professional with more than thirteen
years in the health information management field. Experience conducting fixes and
enhancements to proprietary health information systems, custom Epic build. Self-driven
and efficient, process-oriented point-person who balances tasks and follows through on
projects. Certified in Epic’s Grand Central (ADT) and Prelude applications: Like having
Epic TS in your own backyard, but with the hallmark personal attention you desire.
TECHNICAL SKILLS
Knowledge: Object Oriented Application and Relational Database Design
Languages: .NET 3.5/4.0/Core (VB, C# | WinForms, WPF, ASP, WCF), HTML, XML,
XLST, SQL, T-SQL, VBA, Intersystems’ Caché, VB6
Databases: SQL Server 2008, Firebird
Tools: WSS 3.0, MOSS 2007, InfoPath Forms, Visual Studio 2010, Flame Robin,
SharePoint Designer, Microsoft Office 2007 Suite, Access, Excel, Power Point,
Outlook, NHibernate, ServiceStack, .Net Core on Linux, autoHotKey, batch script,
bash script
PROFESSIONAL EXPERIENCE
Application Analyst Consultant, Grand
Central/Prelude
Yonkers,
New York
Mar 2020 –
Apr 2020
+ Montefiore Medical Center
Assisted with exigent Coronavirus Disease 2019 ICU bed expansion: duplicated units
for additional ICU bed purposes; quickly reorganized Bed Planning’s unit groupings;
added content to Bed Planning’s Patient Summary (Admit Source Location); added
Transfer Center (Read Only) Security to Bed Planners; updated Patient Workqueues
to filter-out unscheduled surgeries; created Capacity Management Dashboard
balanced Occupancy component and other components to demonstrate new custom-
designed discharge metrics.
Application Analyst Consultant, Grand
Central/Prelude
Livonia,
Michigan
Jan 2020 –
Feb 2020
+ Trinity Health
Trained Analyst on use of Epic’s Export/Import utilities. Introduced team to
ZENworks™ to remotely view end-user's screen for productive troubleshooting.
Advised on paper-downtime process implementation. Created shared knowledge-
store on team’s SharePoint site to organize cutover and go-live information.
Troubleshot printer-alignment issues by eliminating design as issue and worked with
systems support to test and update affected printers. Supported Go-Live including
reconciling census, printing replacement wristbands, handling myriad tickets and
issues using reports, build and education. Explained why client-side printing, while
easy to setup, is intended for local clinics, not hospital environments, namely:
difficulty changing printers vs Form Reprints defaults and selection workflow,
required to manually change printers as user moves around the hospital instead of

2. changing by Login Context Print Mapping overrides.
Application Analyst Consultant, Grand
Central/Prelude
Seattle,
Washington
Jul 2019 –
Oct 2019
+ Seattle Children’s Hospital
Tackled build and supplementary gap-analysis (e.g. payor/pcp admission notification,
printer mapping, auto-print, etc.) tasks in preparation for a quality refuel of the
Grand Central application, which was being used secondary to another proprietary
ADT application. Owned analysis and build of Transport module, conversion to adt
orders and adt orders error notifications, leave-of-absence, creating Bluford-
optimized capacity management metrics and trends dashboards to improve patient's
safety, satisfaction and care quality. Assisted with bed planning analysis and build.
Exploited Excel and Epic's export, import, Cache code (read only), InBasket in toolset
to both improve analysis and build usable solutions.
Application Analyst Consultant, Grand
Central/Prelude
New York,
New York
Aug 2017 –
Oct 2018
+ New York City Health and Hospitals
Contributed by harnessing ADT mapped-record-testing to enable NYCHHC to ride it
to completion, including 11,000 unique tests including several billing and safety
items (bed, patient class, financial class, discharge disposition, level of care, patient
type) across a dozen systems – sometimes repeatedly – all passing within project
timelines. Also learned Radar on-the-fly to provide a seamless Capacity
Management (CM) Dashboard worth using, including newly designed metrics to
capture discharge delay to improve through-put. Created and integrated a seamless
mechanism to communicate and resolve under-staffed beds within the CM
Dashboard. Coordinated downtime process, including providing means to print labels
and wristbands with unique CSN/MRN on-demand, thereby avoiding the post-
downtime re-banding and patient-merging blues. Successfully managed
implementation of Press Ganey and HAR Advisor, and assisted teammates on
projects such as security and Authorization/Certification dynamic questionnaire-
based workflow. Used Outlook (track/extract)+Excel/XLST (transform)+Access
(status report categories)+InfoPath (time/status report)+autoHotKey (load) to
devise a process to reduce administrative overhead by 90%.
Application Analyst Consultant, ADT/Prelude Baltimore,
Maryland
Mar 2014 –
Jun 2017+ University of Maryland Medical System
Assisted the Grand Central/Prelude team in preparation for three timely and
successful go-lives by leading EVS, Transport, technical dress rehearsal and
downtime build, and assisting on dashboards, cutover, workflow, patient workqueue,
Unit Manager, bed planning and print build. Facilitated payor notification of
admission by fax. Developed a custom DNR wristband symbol for use by Cancer
Center workflow. Developed report to audit printing of multiple wristbands.
Developed friendly InBasket notification of BCB changes and payor admission
notification faxes for registration team. Developed no-maintenance, custom code
solutions to meet customer needs as appropriate.
Application Analyst III, ADT/Prelude Durham,
North Carolina
Nov 2013 –
Dec 2013+ Duke University Health Systems
Provided technical expertise to resolve ADT/Prelude issues such as the auto-
assignment of HAR whose patient class was not allowed in the visit department
(wrote custom code); how to identify and report on visits whose patient class is not
allowed in the department (wrote KB-SQL code); how to write custom duplicate
configuration (IDC) for use in rule property used to populate a patient WQ with
potential duplicate personal/family guarantor accounts; Chronicles search; data

3. export; printing.
Application Analyst III, ADT/Prelude Naperville,
Illinois
Feb 2013 –
Jul 2013+ Edward Hospital & Health Services
Assisted the ADT/Prelude team in preparation for a timely and successful go-live on
an existing install by auditing existing build was in all environments and ready for
Production push. Cross-referenced confirmation build with item-profile and hyperlink
build. Developed a custom patient workqueue solution to handle the behavioral
health authorization/certification (ADT referral) workflow. Developed custom code
solutions to meet customer needs.
Application Analyst III, ADT/Prelude Sacramento,
California
Nov 2011 –
Feb 2013+ Sutter Health
Assisted the ADT/Prelude team with issues about their first inpatient go-live by
feverishly working support tickets and generating a knowledge-management based
SharePoint Website. Helped with upgrade testing and fielded questions from
implementation team on build. Worked on integration issues with Cadence, OpTime
and Hospital Billing. Developed custom code solutions to meet customer needs.
Application Technical Specialist, ADT/Prelude Green Bay,
Wisconsin
Nov 2010 –
Nov 2011+ HSHS Eastern WI Division & Prevea Health
Assisted the ADT/Prelude team in preparation for a timely and successful go-live on
an existing install by being the point-person for build and build questions, and by
conducting workflow interviews and ensuring comments were addressed in the build.
Kept an Eagle-eye on timelines and knowledge management using SharePoint.
Served as general technical facilitator for the project, answering import/export, build
and miscellaneous questions for Provider loads, Willow and Interfaces. Developed
custom code solutions to meet customer needs. Overcame the lack of integration
between OnBase and Epic's HAR-level documents by simulating HAR-level documents
using both an encounter-level (for OnBase usage) and a HAR-level document, and
creating a workflow rule that checks for both.
Technical Service Engineer Madison,
Wisconsin
Jul 2005 –
Oct 2009+ Epic Systems
Assisted several Epic customers in evolving their installation to meet expectation
through training them, advocating on their behalf, troubleshooting for them, writing
code to meet new needs, and mapping their workflow to Epic functionality.
EPIC EXPERIENCE
 Project Management
 perform supplementary gap-analysis as needed (e.g. during refuel,
additionally identified facesheet, payor and pcp admission notification,
printer mapping and auto-printing needed addressing)
 established strong and comfortable rapport with customers;
 benefited team by skill in managing project tasks and knowledge;
 kept SharePoint updated as necessary;
 summarized validation session Stop-Light evaluations;

4.  helped acclimate team to documentation and facilitated understanding
by creating Excel macro to create easy-to-read directory of files in
SharePoint document library;
 Decision Meeting Specialist:
o researched and facilitated key decision meetings;
o example, patient class list merge among three hospitals;
o example, where comments collected in legacy system will be
stored in Epic;
 managed and prioritized at least three ongoing projects per week
 introduced tools to track build real-time, which all of reduced stress,
improved documentation and facilitated both build migration and
hand-offs
 Teamwork
 provided responsive and educational application support by concise,
informative e-mails and demonstrating concepts using screen sharing
applications;
 mentored application coordinator in my knowledge of Epic software,
and getting the most out of Epic support and online documentation;
 mentored to four colleagues in Epic process and VB6 and Caché
programming;
 helped HB research Hospital Accounts (HARs) to aid in billing
correction, such as combined HARs with a given admission source to
identify when an incorrect HAR for a hospital was created
 helped teammate research how to dynamically collect data in the
Auth/Cert workflow using a dynamic questionnaire
 gave teammate insight (during job shadow) into how to prepare for
deep-dive workbook analysis of an existing system with subject matter
expert
 Technical Specialist
 solved myriad customer health care management issues with bed
management and registration software through configuration and
developing custom enhancements in Caché code;
 researched and wrote code for custom census column that displays
assigned case manager;
 researched and wrote code for custom extension that adds logic to the
BCB table to drop one charge for non-delivered Labor & Delivery
patients and another for delivered patients to handle unique bed
licensing;
 researched and wrote code outgoing RTE interface to check if the
incoming RTE interface was stopped prior to attempting to start it from
the outgoing RTE interface;
 created census buttons that only show in particular hospitals to reduce
number of User Roles built;
 created custom confirmation rule to notify of deleted employers;

5.  customized Charge Review's contact selector to include CSN for
facilitate selecting correct contact;
 built custom form that displays payor-verification web sites to facilitate
verification of coverage;
 updated zip code master file;
 Epic Data Load Specialist
 wrote custom KB_SQL query to pull data for submission to the
Electronic Surveillance System for the Early Notification of Community-
based Epidemics (ESSENCE) that includes complex logic to create an
aggregate of ED visit complaints within one column;
 performed exports, imports, data updates using Excel and VBA, FTP;
 extracted bed-room-unit report for interface (EDI) usage;
 cleaned-up by import, in absence of Epic utility for automatic change,
many confirmations to use new cvg/ear detail forms for hundreds of
hyperlink references;
 wielded Excel to perform bulk data updates to generate import:
o example, added master patient identifier (MPI) type and
admitting/attending privilege data to providers (SER);
o example, created Excel workbook that allowed SMEs to apply
church and employer updates;
 to verify build integrity, produced excel version of facility structure and
identified discrepancies between environments;
 to help the team ensure their desired build was documented and ready
for go-live Production migration, executed a build differences between
environment audit;
 cross referenced workflow and checklist confirmations to inform which
items to add item-profiles and confirmation hyperlinks
 Reporting
 built myriad Radar and Reporting Workbench;
 Grand Central dashboard lead, providing support, optimizations and
best practices for dashboard build;
 created Bluford-optimized capacity management both metrics and
trends dashboards with custom Staffed Beds notification geared
toward improving patient’s safety, satisfaction and care quality;
 Integration
 introduced Cadence alternate provider form (more intuitive than the
Prelude version);
 identified adverse interactions with Tapestry where inability to change
PCP and incorrect Referral coverage's were concerned;
 researched Order transmittal to determine why bed request orders
weren't generating bed requests; result, routing interfaces were
disabled;

6.  explained how to remove a billed coverage by Undo Billing in Hospital
Billing;
 to support the lack of integration between OnBase and Epic's HAR-
level documents, simulated HAR-level documents by using an
encounter-level (for OnBase usage) and a HAR-level document, and by
creating a rule that checks for both;
 researched ADT-OpTime integration to show surgical service in patient
workqueue;
 tested, reviewed and submitted recommendations for use of laptop
with 360 rotating touch-screen by bed planners
 Testing experience
 designed, tested, developed, executed custom tools to simplify ADT
Mapped-Record-Testing
 used Epic-designed tracker, with updates to simplify formulas
 generated thousands of messages for various discrete bed, discharge
disposition, level of care, patient class, service validation without
interruption to on-going testing
 Extensive build experience
 recreated model of behavioral health authorization/certification
workflow in a custom system of interacting patient workqueues;
 custom smartlinks, census columns, extension (programming point)
records, rules, rule properties and reports-to-e-mail triggered by ADT
events;
 census logs, wizards, workflows, forms/subcomponents, HTML tables,
registration checklist, item profiles/defaults, confirmations, hyperlinks,
real-time eligibility;
 e-signature and letter templates (with some Zebra print code), each
with patient-specific data;
 assisted in converting document templates to Epic Letter Templates by
adding footers and formatting;
 built custom ADT full-sheet form and armband labels for surgery,
Obstetrics and registration use; includes custom smartlinks and, where
necessary, custom code;
 real-time eligibility (RTE) and the new Interactive Facesheet/Checklist
(IFSC) with workflow backward-compatibility, user Prelude security
updates, and RTE, batch and workqueue build;
 lead secure FTP RTE batch implementation;
 fixed DAR icons so that they were useful and consistent: smiley's
where verified coverage, patient, guarantor;
 bed charge billing table, MSPQ, Auth/Cert;
 ADT form reprints, ADT event notification;
 logical hospital facility structure, print class format/mapping;
 Environmental Services (EVS), Transport;

7.  Reporting workbench, barcodes, MSPQ suppression;
 familiar with Data Courier;
 built MSPQ file order changed WQ for system configuration and
workflow review;
 added research billing flag to the new Interactive Verification
Facesheet;
 updated RTE data mismatch highlight to display for patient-level
queries, in addition to coverage-level queries;
 configured, tested, troubleshot and documented bed planner paging
notification for ADT events, includes custom code to achieve a uniform
presentation of "bed request/transfer/discharge + patient name +
requested bed/transfer from bed/discharge from bed";
 bed planning suggested beds, filtering overflow beds using custom bed
status, unit ad-hoc paging, troubleshooting icon groups, and event
notifications
 ADT Orders conversion, ADT Orders Error notification;
 Leave-of-Absence workflow, confirmation, buttons for patient station
and unit manager;
 and more
 Trainer
 presented real-time eligibility and registration checklist workflows;
 described and tweaked Model Auth/Cert WQ workflow;
 documented difficult build for client;
 created test script to convert HOD appointment to admission, and
converted test script into a series of six tips-and-tricks for end-user
training;
 organized disparate tip-sheets to better present how they worked
together for central scheduling;
 updated UHC Admit Notification patient workqueue to display auth/cert
notes
PROFESSIONAL DEVELOPMENT
 Beginning Database Design Solutions, Rod Stephens, Wiley Publishing,
Inc.
 SharePoint Master’s Program, SetFocus, Parsippany, New Jersey
EDUCATION,CERTIFICATION

8. Grand Central (ADT)
Epic Systems, Verona, Wisconsin
Prelude
Epic Systems, Verona, Wisconsin
Visual Basic 6 for TS
Epic Systems, Verona, Wisconsin
Cache/Chronicles for TS
Epic Systems, Verona, Wisconsin
Bachelors of Science, Mathematics
Morehouse College, Atlanta, Georgia
HONORS & AWARDS
National Institute of Mental Health-COR, Research Student
Packard Scholar
Golden Key International Honor Society
The National Dean’s List
Beta Kappa Chi National Scientific Honor Society
National Society of College Scholars
California Scholarship Federation (life member)